TSC DA310 Series User Manual
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TSC DA310 Series User Manual

Direct thermal bar code printer
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DA210/ DA310 Series
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Direct Thermal Bar Code Printer
USER'S
MANUAL

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Summary of Contents for TSC DA310 Series

  • Page 1 DA210/ DA310 Series DA220/ DA320 Series Direct Thermal Bar Code Printer USER’S MANUAL...
  • Page 2 Information in this document is subject to change without notice and does not represent a commitment on the part of TSC Auto ID Technology Co. No part of this manual may be reproduced or transmitted in any form or by any means, for any purpose other than the purchaser’s personal use, without the expressed...
  • Page 3 Agency Compliance and Approvals EN 55032, Class A EN 55024 EN 60950-1; EN 61000-3-2; EN 61000-3-3 This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.
  • Page 4 TP TC 004/2011 TP TC 020/2011 LP0002 Note: There may have certification differences in the series models, please refer to product label for accuracy. Important safety instructions: 1. Read all of these instructions and keep them for later use. 2. Follow all warnings and instructions on the product. 3.
  • Page 5 30mW 5470-5725MHz Hereby, TSC Auto ID Technology Co., Ltd. declares that the radio equipment type [Wi-Fi] IEEE 802.11 a/b/g/n is in compliance with Directive 2014/53/EU The full text of the EU declaration of conformity is available at the following internet address: http://www.tscprinters.com/cms/theme/index-39.html...
  • Page 6 The equipment must not be co-located or operating in conjunction with any other antenna or transmitter. Canada, Industry Canada (IC) Notices This Class B digital apparatus complies with Canadian ICES-003 and RSS-210. Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.
  • Page 7 MFi for Bluetooth Use of the Made for Apple badge means that an accessory has been designed to connect specifically to the Apple product(s) identified in the badge, and has been certified by the developer to meet Apple performance standards. Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards.

  • Page 8: Table Of Contents

    Contents 1. Introduction ............................. 1 1.1 Product Introduction ........................1 1.2 Product Features ........................2 1.2.1 Printer Standard Features ..................... 2 1.2.2 Printer Optional Features ....................3 1.3 General Specifications ......................4 1.4 Print Specifications ........................4 1.5 Media Specifications ......................... 5 2.
  • Page 9 5. Diagnostic Tool ..........................28 5.1 Start the Diagnostic Tool ......................28 5.2 Printer Function ........................29 5.3 Setting Ethernet by Diagnostic Tool (For DA220 series) ............30 5.3.1 Using USB interface to setup Ethernet interface ............30 5.3.2 Using RS-232 interface to setup Ethernet interface........... 31 5.3.3 Using Ethernet interface to setup Ethernet interface ..........

  • Page 10: Introduction

    1. Introduction 1.1 Product Introduction Thank you very much for purchasing TSC bar code printer. The DA210 series of direct thermal desktop printers are ideal for a wide variety of applications including product marking, point of sale, retail, small office, shipping labels, and other labeling and tag applications at the best price anywhere.

  • Page 11: Product Features

    1.2 Product Features 1.2.1 Printer Standard Features The printer offers the following standard features. Product standard feature Direct thermal printing Gap transmissive sensor (Fixed, center of offset to right 4 mm from center) Black mark reflective sensor (Fixed, center of offset to right 4 mm from center) Head open sensor 1 operation button 1 LED with 3 colors...

  • Page 12: Printer Optional Features

    Code page  Codepage 437 (English - US)  Codepage 737 (Greek)  Codepage 850 (Latin-1)  Codepage 852 (Latin-2)  Codepage 855 (Cyrillic)  Codepage 857 (Turkish)  Codepage 860 (Portuguese)  Codepage 861 (Icelandic)  Codepage 862 (Hebrew) ...

  • Page 13: General Specifications

    DA220/320 Series User Dealer Factory Product option feature for DA220/320 series option option option ○ Peel-off module ○ Guillotine cutter (full cut or partial cut) ○ Main board for USB & IE ports only ○ Real time clock ○ Internal 802.11 a/b/g/n wireless module ○...

  • Page 14: Media Specifications

    2,794 mm (110”) for DA210 1,016 mm (40”) for DA310 Max. print length 25,400 mm (1000”) for DA220 11,430 mm (450”) for DA320 Vertical: max. 1 mm Printout bias Horizontal: max. 1 mm 1.5 Media Specifications Media Specifications Media roll capacity 127 mm (5") OD 1"...

  • Page 15: Operations Overview

    2. Operations Overview 2.1 Unpacking and Inspection This printer has been specially packaged to withstand damage during shipping. Please carefully inspect the packaging and printer upon receiving the bar code printer. Please retain the packaging materials in case you need to reship the printer. Unpacking the printer, the following items are included in the carton.

  • Page 16: Printer Overview

    2.2 Printer Overview 2.2.1 Front & rear Top cover open lever LED indicators Feed/Pause button External label entrance chute Power switch Power jack socket USB interface USB host (For DA220 series) RS-232 interface (For DA220 series) Ethernet interface (For DA220 series) Note: The interface picture in here is for reference only.

  • Page 17: Interior View

    2.2.2 Interior View inte inter face inte Print head Gap sensor (transmitter) Media viewer Media holder Platen roller Media holder lock switch Black mark sensor/ Gap sensor (receiver) - 8 -...

  • Page 18: Led And Button Function

    2.3 LED and Button Function This printer has one button and one three-color LED indicator. By indicating the LED with different color and pressing the button, printer can feed labels, pause the printing job, select and calibrate the media sensor, print printer self-test report, reset printer to defaults (initialization). Please refer to the button operation below and “Power-on Utilities”...

  • Page 19: Setup

    3. Setup 3.1 Setting up the Printer 1. Place the printer on a flat, secure surface. 2. Make sure the power switch is off. 3. Connect the printer to the computer with the provided USB cable. 4. Plug the power cord into the AC power cord socket at the rear of the printer, and then plug the power cord into a properly grounded power...

  • Page 20: Loading The Media

    3.2 Loading the Media 3.2.1 Loading the Roll Labels 1. Open the printer top cover by pressing up the top cover open tabs located on each side of the printer. 2. Separate the media holders to the label roll width. 3.
  • Page 21 (Start the “Diagnostic tool”  Select the “Printer Configuration” tab  Click the “Calibrate Sensor” button) Note: * Please calibrate the gap/black mark sensor when changing media. * Please refer to video on TSC YouTube or driver CD. - 12 -...

  • Page 22: Loading External Media

    3.2.2 Loading External Media 1. Open the printer top cover by pressing up the top cover open tabs located on each side of the printer. 2. Separate the media holders to the label width. 3. Press down the media holder lock switch to fix the media holder.
  • Page 23 (Start the “Diagnostic tool”  Select the “Printer Configuration” tab  Click the “Calibrate Sensor” button) Note: * Please calibrate the gap/black mark sensor when changing media. * Please refer to video on TSC YouTube or driver CD. - 14 -...

  • Page 24: Loading Media In Peel-Off Mode (Option For Da220 Series)

    3.2.3 Loading Media in Peel-off Mode (Option for DA220 series) 1. Please refer to section 3.2.1 to load the media. Place the label leading edge onto the platen roller. 2. Close the top cover gently. Use “Diagnostic Tool” to set the media sensor type, calibrate the selected sensor and set the post-print action to “PEEL”.
  • Page 25 5. Printer is ready for peel-off mode. Print a label for test. Note: * Please calibrate the gap/black mark sensor when changing media. * Please refer to video on TSC YouTube or driver CD. - 16 -...

  • Page 26: Loading Media In Cutter Mode (Option For Da220 Series)

    3.2.4 Loading Media in Cutter Mode (Option for DA220 series) 1. Please refer to section 3.2.1 to load the media. Lead the paper through the cutter paper opening. 2. Close the top cover gently. 3. Use “Diagnostic Tool” to set the media sensor type, calibrate the selected sensor and set the post-print action to “CUTTER”.

  • Page 27: Install The Adapter For 1.5" Paper Core (Option)

    3.3 Install the Adapter for 1.5” Paper Core (Option) 1. Please refer to section 3.2.2 to fix the media holders for installing the 1.5” adapters. 2. Press 1.5” adapters into both media holders for using 1.5: core media roll. - 18 -...

  • Page 28: Power-On Utilities

    4. Power-on Utilities There are six power-on utilities to set up and test printer hardware. These utilities are activated by pressing FEED button then turning on the printer power simultaneously and release the button at different color of LED. Please follow the steps below for different power-on utilities. 1.

  • Page 29: Gap/Black Mark Sensor Calibration

    4.1 Gap/Black Mark Sensor Calibration Gap/black mark sensor sensitivity should be calibrated at the following conditions: 1. A brand new printer 2. Change label stock. 3. Printer initialization. Please follow the steps below to calibrate the gap/black mark sensor. 1. Turn off the power switch. 2.

  • Page 30: Gap/Black Mark Calibration, Self-Test And Dump Mode

    4.2 Gap/Black Mark Calibration, Self-test and Dump Mode While calibrate the gap/black mark sensor, printer will measure the label length, print the internal configuration (self-test) on label and then enter the dump mode. To calibrate gap or black mark sensor, depends on the sensor setting in the last print job.

  • Page 31: Self-Test

    Self-test printout Model name F/W version Firmware checksum Printer S/N TSC configuration file System date System time Printed mileage (meter) Cutting counter Print speed (inch/sec) Print darkness...
  • Page 32 Numbers of download files Total & available memory space Print head check pattern - 23 -...

  • Page 33: Dump Mode

    4.2.2 Dump mode Printer will enter dump mode after printing printer configuration. In the dump mode, all characters will be printed in 2 columns as following. The left side characters are received from your system and right side data are the corresponding hexadecimal value of the characters. It allows users or engineers to verify and debug the program.

  • Page 34: Printer Initialization

    4.3 Printer Initialization Printer initialization is used to clear DRAM and restore printer settings to defaults. Printer initialization is activated by the following procedures. 1. Turn off the power switch. 2. Hold on the button then turn on the power switch. 3.

  • Page 35: Set Black Mark Sensor As Media Sensor And Calibrate The Black Mark Sensor

    4.4 Set Black Mark Sensor as Media Sensor and Calibrate the Black Mark Sensor Please follow the steps as below. 1. Turn off the power switch. 2. Hold on the button then turn on the power switch. 3. Release the button when LED turns green/amber after 5 green blinks. (Any green/amber will do during the 5 blinks).

  • Page 36: Skip Auto.bas

    4.6 Skip AUTO.BAS TSPL2 programming language allows user to download an auto execution file to flash memory. Printer will run the AUTO.BAS program immediately when turning on printer power. The AUTO.BAS program can be interrupted without running the program by the power-on utility. Please follow the procedures below to skip an AUTO.BAS program.

  • Page 37: Diagnostic Tool

    5. Diagnostic Tool TSC’s Diagnostic Utility is an integrated tool incorporating features that enable you to explore a printer’s settings/status; change a printer’s settings; download graphics, fonts and firmware; create a printer bitmap font; and send additional commands to a printer. With the aid of this powerful tool, you can review printer status and setting in an instant, which makes it much easier to troubleshoot problems and other issues.

  • Page 38: Printer Function

    5.2 Printer Function 1. Connect the printer and computer with a cable. 2. Select the PC interface connected with bar code printer. USB interface Others interface The default interface setting is USB interface. If USB interface is connected with printer, no other settings need to be changed in the interface field.

  • Page 39: Setting Ethernet By Diagnostic Tool (For Da220 Series)

    5.3 Setting Ethernet by Diagnostic Tool (For DA220 series) The Diagnostic Utility is enclosed in the CD disk \Utilities directory or can be downloaded from www.tscprinters.com website. Users can use Diagnostic Tool to setup the Ethernet by USB and Ethernet interfaces.

  • Page 40: Using Rs-232 Interface To Setup Ethernet Interface

    5.3.2 Using RS-232 interface to setup Ethernet interface 1. Connect the computer and the printer with a RS-232 cable. 2. Turn on the printer power. 3. Start the Diagnostic Utility by double clicks on the icon. 4. Select “COM” as interface then click on the “Setup” button to setup the serial port baud rate, parity check, data bits, stop bit and flow control parameters.

  • Page 41: Using Ethernet Interface To Setup Ethernet Interface

    5.3.3 Using Ethernet interface to setup Ethernet interface 1. Connect the computer and the printer to the LAN. 2. Turn on the printer power. 3. Start the Diagnostic Utility by double clicks on the icon. 4. Select “Ethernet” as the interface then click on the “Setup” button to setup the IP address, subnet mask and gateway for the on board Ethernet.
  • Page 42 6. Select the printer in the left side of listed printers, the correspondent IP address will be shown in the right side “IP address/Printer Name” field. 7. Click “Change IP Address” to configure the IP address obtained by DHCP or static. The default IP address is obtained by DHCP.
  • Page 43 Web setup button Except to use the Diagnostic Utility to setup the printer, you can also explore and configure the printer settings and status or update the firmware with the IE or Firefox web browser. This feature provides a user friendly setup interface and the capability to manage the printer remotely over a network. - 34 -...

  • Page 44: Troubleshooting

    6. Troubleshooting The following guide lists the most common problems that may be encountered when operating this bar code printer. If the printer still does not function after all suggested solutions have been invoked, please contact the Customer Service Department of your purchased reseller or distributor for assistance.

  • Page 45: Print Problem

    6.2 Print Problem Problem Possible Cause Recovery Procedure Check if interface cable is well Re-connect cable to interface. connected to the interface connector. The serial port cable pin configuration is Please replace the cable with pin to not pin to pin connected. pin connected.

  • Page 46: Maintenance

    7. Maintenance This session presents the clean tools and methods to maintain your printer. 1. Please use one of following material to clean the printer.  Cotton swab  Lint-free cloth  Vacuum / Blower brush  100% Ethanol or Isopropyl Alcohol 2.

  • Page 47: Revise History

    Revise History Date Content Editor Revise Ch.1.2.1 (add Internal Ethernet print server (10/100 2019/3/25 Kate Mbps)) 2019/10/8 Revise CCC certification logo Kate 2019/10/22 Add Agency Compliance and Approvals (MFi for Bluetooth) Kate - 38 -...
  • Page 49 9F., No.95, Minquan Rd., Xindian Dist., No.35, Sec. 2, Ligong 1st Rd., Wujie Township, New Taipei City 23141, Taiwan (R.O.C.) Yilan County 26841, Taiwan (R.O.C.) TEL: +886-2-2218-6789 TEL: +886-3-990-6677 FAX: +886-2-2218-5678 FAX: +886-3-990-5577 Web site: www.tscprinters.com E-mail: printer_sales@tscprinters.com TSC Auto ID Technology Co., Ltd. tech_support@tscprinters.com...

This manual is also suitable for:

Da210 seriesDa220 seriesDa320 series

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