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TSC TH220 Series User Manual

Desktop barcode printer
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Desktop Barcode Printer
TH220/DH220 Series
Thermal Transfer  Direct Thermal
Series Models
TH220T / TH320T
TH220THC / TH320THC
DH220 / DH320
DH220T / DH320T
DH220THC / DH320THC
DH220E / DH320E
User Manual
www.tscprinters.com

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Summary of Contents for TSC TH220 Series

  • Page 1 Desktop Barcode Printer TH220/DH220 Series Thermal Transfer  Direct Thermal Series Models TH220T / TH320T TH220THC / TH320THC DH220 / DH320 DH220T / DH320T DH220THC / DH320THC DH220E / DH320E User Manual www.tscprinters.com...
  • Page 2 All other trademarks are the property of their respective owners. Information in this document is subject to change without notice and does not represent a commitment on the part of TSC Auto ID Technology Co. No part of this manual may be reproduced or transmitted in any form or by any means, for any purpose other than the purchaser’s personal use, without the expressed written...

  • Page 3: Table Of Contents

    4.1 Connecting the Power Cable and Adapter ..........................23 4.2 Loading the Media .................................. 24 4.3 Loading the Ribbon (for TH220 Series only)........................... 28 4.4 Loading the Media in Peel-off Mode (Optional) ........................31 4.5 Loading the Media in Cutter Mode (Optional) ......................... 33 4.6 Mount the Printer on the Wall (for DH220 Series only) ......................
  • Page 4 6.7 Configuring Optional Kits ................................ 63 7 Main Screen ..............................64 7.1 Setting ....................................65 7.2 Sensor ....................................72 7.3 Interface ....................................74 7.4 Advanced ....................................77 7.5 File Manager ..................................80 7.6 Diagnostic ....................................81 7.7 Favorites ....................................83 7.8 Configuring the Printer and Setting Options for the Linerless Media ..................

  • Page 5: Introduction

    This document provides an easy reference for operating this printer. TSC printers include the Windows labeling software for creating your label template. For system integration, the TSPL/TSPL2 printer programming manual or SDKs can be found on TSC website at: https://www.tscprinters.com.

  • Page 6: Specifications

    1.1 Specifications 1.1.1 DH220 Series Model DH220 DH320 DH220T (HC) DH320T (HC) (HC: Healthcare) Resolution 8 dots/mm (203 dpi) 12 dots/mm (300 dpi) 8 dots/mm (203 dpi) 12 dots/mm (300 dpi) Print Method Direct Thermal 203 mm (8”)/ second 152 mm (6”)/ second 203 mm (8”)/ second 152 mm (6”)/ second Max.
  • Page 7 Model DH220 DH320 DH220T (HC) DH320T (HC) (HC: Healthcare) ▪ USB 2.0 ▪ RS-232 ▪ USB Host Interface ▪ Ethernet LAN port (10/100 Mbps) 802.11 a/b/g/n/ac Wi-Fi with Bluetooth 5.0 combo module (dealer option) ▪ ▪ Bluetooth 5.0 (dealer option) ▪...
  • Page 8 Model DH220 DH320 DH220T (HC) DH320T (HC) (HC: Healthcare)  1D Barcodes Code 39, Code 93, Code128UCC, Code128 subsets A.B.C, Codabar, Interleaved 2 of 5, EAN 8, EAN 13, EAN 128, UPC-A, UPC-E, EAN and UPC 2(5) digits add-on, MSI, PLESSEY, POSTNET, China post, ITF14, EAN14, Code 11, TELEPEN, TELEPENN, PLANET, Code 49, Deutsche Post Identcode, Deutsche Post Supported Barcode Leitcode, LOGMARS...
  • Page 9 Model DH220 DH320 DH220T (HC) DH320T (HC) (HC: Healthcare) ▪ 5 – 25,400 mm (0.2” – ▪ 5 – 11,430 mm (0.2” – ▪ 5 – 25,400 mm (0.2” – ▪ 5 – 11,430 mm (0.2” – 1,000”) 450”) 1,000”) 450”) ▪...
  • Page 10 1.1.2 DH220E Series DH220E DH320E Model Resolution 8 dots/mm (203 dpi) 12 dots/mm (300 dpi) Print Method Direct Thermal Max. Print Speed 203 mm (8”)/ second 152 mm (6”)/ second Max. Print Width 54 mm (2.13”) 56.9 mm (2.24”) Max. Print Length 2,286 mm (90”) 1,016 mm (40”) Enclosure...
  • Page 11 DH220E DH320E Model ▪ Transmissive gap sensor Sensor ▪ Black mark reflective sensor (position adjustable) ▪ Head open sensor Real Time Clock (RTC) ▪ 8 alpha-numeric bitmap fonts Built-in Fonts Monotype Image® true type font engine with one CG Triumvirate Bold Condensed scalable font ▪...
  • Page 12 DH220E DH320E Model ▪ Quick start guide x1 ▪ USB cable x1 Accessories ▪ Power cord x1 ▪ External universal switching power supply x1 Factory Options Dealer Options ▪ External label roll mount User Options ▪ 10mm narrow media adaptor...
  • Page 13 1.1.3 TH220 Series Model TH320T (HC) TH220T (HC) (HC: Healthcare) Resolution 8 dots/mm (203 dpi) 12 dots/mm (300 dpi) Print Method Thermal Transfer & Direct Thermal 203 mm (8”)/ second 152 mm (6”)/ second Max. Print Speed Peel mode: 76 mm (3”)/ second Peel mode: 76 mm (3”)/ second...
  • Page 14 Model TH320T (HC) TH220T (HC) (HC: Healthcare) ▪ USB 2.0 ▪ RS-232 ▪ USB Host Interface ▪ Ethernet LAN port (10/100 Mbps) 802.11 a/b/g/n/ac Wi-Fi with Bluetooth 5.0 combo module (dealer option) ▪ ▪ Bluetooth 5.0 (dealer option) ▪ MFi Bluetooth 5.0 (factory option) External universal switching power supply: ▪...
  • Page 15 Model TH320T (HC) TH220T (HC) (HC: Healthcare)  1D Barcodes Code 39, Code 93, Code128UCC, Code128 subsets A.B.C, Codabar, Interleaved 2 of 5, EAN 8, EAN 13, EAN 128, UPC-A, UPC-E, EAN and UPC 2(5) digits add-on, MSI, PLESSEY, POSTNET, China post, ITF14, EAN14, Code 11, TELEPEN, TELEPENN, PLANET, Code 49, Deutsche Post Identcode, Deutsche Post Supported Barcode Formats Leitcode, LOGMARS...
  • Page 16 Model TH320T (HC) TH220T (HC) (HC: Healthcare) Factory Options MFi Bluetooth 5.0 ▪ Peel-off module ▪ Guillotine cutter (full cut and partial cut) Dealer Options ▪ Care label cutter (full cut) (for non-healthcare models only) ▪ 802.11 a/b/g/n/ac Wi-Fi with Bluetooth 5.0 combo module ▪...

  • Page 17: Unpacking And Inspecting

    Auto switch power adapter x1 ▪ Power cord x1 ▪ USB interface cable x1 ▪ User Setup Guide x1 ▪ Paper core x1 (TH220 series only) NOTE: If anything is missing or damaged, please contact the customer service department of your reseller or distributor.

  • Page 18: Getting To Know Your Printer

    3 Getting to Know Your Printer 3.1 Front View TH220 Series Ribbon access cover Media viewer window Reprint button Pause button Feed button Cover release lever microSD card slot Power switch...
  • Page 19 DH220 Series with LCD Panel Media viewer window Reprint button Pause button Feed button Cover release lever microSD card slot Power switch...
  • Page 20 DH220(E) Series with LED Panel Icon LEDs NOTE: The icon LEDs may vary based on the configuration you purchase. LED Indicator Media viewer window Reprint button Pause button Feed button Cover release lever microSD card slot NOTE: The DH220E series does not support this feature.

  • Page 21: Inner View

    3.2 Inner View TH220 Series Ribbon rewind hub Printhead Ribbon supply hub Media holder Media guide Black mark sensor Platen roller Front panel cover Media holder lock Media guide bar...
  • Page 22 DH220(E) Series Printhead Upper black mark sensor Media holder Platen roller Front panel cover Top cover lock Media holder lock Black mark sensor...

  • Page 23: Rear View

    3.3 Rear View TH220 Series External label entrance chute Power jack Reset button USB interface USB host RS-232C interface Ethernet interface...
  • Page 24 DH220 Series External label entrance chute Power jack Reset button USB interface USB host RS-232C interface Ethernet interface Power switch NOTE: For DH220 series, this power switch is located at the side of the unit. (See ch. 3.1) DH220E series...

  • Page 25: Setting Up The Printer

    4 Setting up the Printer 4.1 Connecting the Power Cable and Adapter 1. Place the printer on a flat surface. 2. Make sure the power switch on the right side of the printer is set to OFF. 3. Connect the printer to your computer using the supplied USB cable. 4.

  • Page 26: Loading The Media

    4.2 Loading the Media TH220 Series Pull the cover release levers to open the printer’s top cover. Slightly pull to separate the media holders. Load the media roll into the printer ensuring that the printable side Release the media holders ensuring that the media is properly of the media faces up.
  • Page 27 Thread the media through under the media guide bar. Pull the media until the media extends out of the front panel. Press the media guide adjustment button to move the media Gently close the top cover until it clicks into place. guides until the guides fit the width of the media.
  • Page 28 DH220(E) Series Pull the cover release levers to open the printer’s top cover. Slightly pull to separate the media holders. Load the media roll into the printer ensuring that the printable side Rotate the media to make sure that the media is properly secured of the media faces up.
  • Page 29 Pull the media until it extends out of the front panel of the printer. Gently close the top cover until it clicks into place. Perform a media calibration for the media in use. For how to perform a media calibration, please refer to 5.3.2.1 Configuration. NOTE: The illustration below describes the media path for the DH220 series printers.

  • Page 30: Loading The Ribbon (For Th220 Series Only)

    4.3 Loading the Ribbon (for TH220 Series only) Pull the release latches to open the printer’s top cover. Open the ribbon access cover. Push the right side of the paper core onto the right spring-loaded Repeat the procedures described in step 3 to load the ribbon into spindle and then align the left side of the paper core with the left its compartment.
  • Page 31 Pull upward the adhesive strip on front side of the ribbon roll. Carefully adhere the adhesive strip on the rewind paper core. Rotate the gear in the indicated direction until the ribbon Keep rotating the mentioned gear until the ribbon completely completely covers the printhead.
  • Page 32 NOTE: The illustration below describes the ribbon path and media path for the TH220 series printers.

  • Page 33: Loading The Media In Peel-Off Mode (Optional)

    4.4 Loading the Media in Peel-off Mode (Optional) Open the printer’s top cover. Install the media and perform a media calibration for the media in use. For information about how to install the media and perform the calibration, refer to 4.2 Loading the Media and 7.2 Sensor. Pull the media until it extends the platen roller.
  • Page 34 Remove some pieces of label from the release liner. Thread the media through the opening on the peel module. Close the printer’s top cover. Set the print mode to Peeler Mode Close the peel roller. and then print a label to check if the peel module works well. For how to set the print mode to Peeler Mode, please refer to 6.7 Configuring Optional Kits and 7.1.1 TSPL.

  • Page 35: Loading The Media In Cutter Mode (Optional)

    4.5 Loading the Media in Cutter Mode (Optional) Open the printer’s top cover and then load the media. For how to Push the release latch as indicated to open the cutter gate. open the printer’s top cover and load the media, please refer to 4.2 Loading the Media.
  • Page 36 Close the printer’s top cover. Set the printer to Cutter Mode. For information about how to set the printer to Cutter Mode, refer to 6.7 Configuring Optional Kits and 7.1.1 TSPL.

  • Page 37: Mount The Printer On The Wall (For Dh220 Series Only)

    4.6 Mount the Printer on the Wall (for DH220 Series only) ▪ There are three holes in the bottom of printer. Printer can be mounted on the wall by the 3.0mm~3.5mm screw head screws.

  • Page 38: Operator Interface

    5 Operator Interface Two operator interface options are available on the printers: LED User Interface and LCD User Interface. In addition to the two physical user interfaces, you can also use Web User Interface to control and manage the printers. 5.1 LED User Interface 5.1.1 Control Panel Name...
  • Page 39 Name Description Please refer to 5.1.2 LED Indicator for detailed information about the LED indicator and its behavior. LED Indicator Reprint Button Reprints the last label. Pause Button Stops the print activities. Press the button to resume the print activities. Feed Button Feeds one piece of media.
  • Page 40 5.1.3 Power-on Utilities LED User Interface features a set of utilities which provides quick access to the printer’s mostly used functions. Follow the procedures below to launch the power-on utilities and select the function you need. 1. Turn off the printer. 2.
  • Page 41 LED User Interface also provides two shortcuts to the Factory Default and Sensor Calibration function respectively. To run Factory Default: 1. Turn off the printer. 2. Press and hold Feed + Pause and then turn on the printer. When the printer beeps twice, release the two buttons. All printer’s configurations will be reset to factory default.

  • Page 42: Lcd User Interface

    5.2 LCD User Interface 5.2.1 LCD Panel Name Description Displays icons to indicate the printer’s status. Refer to 5.2.3 Icon Indicators for more information. Icon Indicators Area Displays the printer’s model name and firmware version. Model Name & Firmware Displays the Ethernet or Wi-Fi IP address when connecting to the Ethernet or Wi-Fi network. Ethernet &...
  • Page 43 5.2.2 Power-on Utilities LCD User Interface features a set of utilities which provides quick access to the printer’s mostly used functions. Follow the procedures below to launch the power-on utilities and select the function you need. 1. Turn off the printer. 2.
  • Page 44 Sequence & Function Image Factory Default Black Mark Calibration Gap Calibration Main screen will appear on the display if users do not select any of Ready (Skips AUTO.BAS) the abovementioned functions.
  • Page 45 5.2.3 Icon Indicators NOTE: Icon indicators only apply for models shipped with LCD User Interface. Icon Description Indicates that the printer is connected to the wireless network. Indicates that the printer is connected to the Ethernet network. Indicates that the printer is paired with an external device via Bluetooth or the printer is receiving data via Bluetooth.

  • Page 46: Web User Interface

    2. Enter the printer’s IP address inside the browser’s address bar and then press “Enter”. NOTE: For how to know the printer’s IP address, you may refer to TSC Console for detailed information or contact your IT department for further assistance.
  • Page 47  The password setting rules are as follows: the length is limited to 8 to 15 characters, it must contain at least one uppercase and lowercase letter and a number. The content can be English letters, numbers, or symbols, but does not support double- byte characters.
  • Page 48 5.3.2 Introduction to Web User Interface Description Description Refer to 5.3.2.1 Configuration for more information. Refer to 5.3.2.3 Function for further information. Opens the visualized control panel. Refer to 5.3.2.4 Refer to 5.3.2.2 Emulation for more information. Visualized Control Interface for further information. Refer to 5.3.2.4 Visualized Control Interface for more Refer to 5.3.2.6 Tool for further information.
  • Page 49 5.3.2.1 Configuration Item Description Common Configures the printer using the TSPL command set. Refer to 7.1.1 TSPL for more information. Adjust Adjusts the print and stop location. Refer to 7.1.1 TSPL for more information. Configures the parameters that relate to the media type and sets the media sensor. Print NOTE: For DH220 series, when using the upper black mark sensor, you must shift the bottom black Media...
  • Page 50 5.3.2.3 Function Item Description SOTI settings Sets the MQTT server and manages the CA certificate files. Monitors the printhead’s health status. TPH Care Email Sets the SMTP server. SNTP Sets the SNTP server. Configures the SNMP (Simple Network Management Protocol) for the printer. SNMP Web Password Sets the user/administrator name and its corresponding password.
  • Page 51 5.3.2.6 Tool Item Description File Manager Manages the files saved in the built-in memory. Communication Tool Sends command sets or instructions to the printer. Updates the printer’s firmware. Update Firmware Clear Browsing Record Clears the browsing record. Switches to the classic user interface. Classic Webpage...

  • Page 52: Tsc Console

    6.1 Launching TSC Console Follow the steps below to launch TSC Console: 1. Double click the TSC Console icon on the desktop of your computer to launch TSC Console. After launching TSC Console, the following screen will appear. 2. Select Printers > Add Printers to add the new printer to the TSC Console main page.
  • Page 53 3. Select the connection based on how the printer is connected to your computer and then select OK to add the printer. NOTE: The image below shows that the printer is connected to a computer via the USB cable. 4. Select and start configuring the printer. NOTE: You may refer to TSC Console Programming Manual for further information.

  • Page 54: Adding Ethernet Interface

    Follow the steps below to add Ethernet interface to the TSC Console main page: 1. Add the printer to the TSC Console main page via the USB port or COM port. For how to add the printer to the TSC Console...
  • Page 55 2. Double click the printer you want to configure. When the Printer Configuration page appear, select the Ethernet tab. Write down the printer’s IP address which is required to add the Ethernet interface. 3. Go to the TSC Console main page. Select Printers > Add Printers.
  • Page 56 4. Select Network and then select OK. Enter the printer’s IP address you have just written down in the IP Address field and then select Discover. 5. When the message prompts to inform that the corresponding printer is found, select OK to finish the configuration. You can find the Ethernet interface is displayed on the TSC Console main page.

  • Page 57: Adding Wi-Fi Interface

    6.3 Adding Wi-Fi Interface It allows users to add Wi-Fi interface to the TSC Console main page and enables users to control the printer through a wireless network. Follow the steps below to add Wi-Fi interface to the TSC Console main page: Add the printer to the TSC Console main page via the USB port or COM port.
  • Page 58 When using the WPA-Personal encryption: (1) Enter the network name in the SSID field. (2) Select WPA-Personal in the WLAN Encryption field. (3) Enter the Wi-Fi network password in the Key field. (4) Set DHCP to ON. If DHCP is set to OFF, you need to specify information for the IP Address, Subnet Mask, and Gateway fields.
  • Page 59 Initializing Printer’s Wi-Fi Settings to restore the Wi-Fi settings to factory default values and then re-configure the Wi-Fi connection. Remove the interface cable. Go to the TSC Console main page, select Printers > Add Printers and then select Network to add the printer.
  • Page 60 Go to the TSC Console main page. Select Functions > Print Test Page to check if you can control the printer via the Wi-Fi connection.

  • Page 61: Initializing Printer's Wi-Fi Settings

    6.4 Initializing Printer’s Wi-Fi Settings Go to the TSC Console main page. Select the Functions tab. Select Wi-Fi Default to restore the Wi-Fi settings to factory default values.

  • Page 62: Tph Care

    Allows users to check if there are defective dots on the printhead. Enables/Disables TPH Care Auto Protection. Follow the steps below to open the TPH Care page: Double click the printer you want to configure on the TSC Console main page to open the Printer Configuration menu.
  • Page 63 Select the TPH Care tab to enter the TPH Care page. Enable the TPH Care Auto Protection function (Default: OFF). Select Get TPH Care Profile to check the health status of the printhead. If the pattern extends flat roughly, it means the status of the printhead is good. Alternatively, you can check the Unhealthy TPH dot number field.

  • Page 64: Printer's Main Functions

    6.6 Printer’s Main Functions The function buttons are located on the left side of the Printer Configuration page. You can use the function buttons to manage and configure the printer. Item Description Calibration Detects the media type and label size. RTC Setup Synchronizes the printer with the real time clock on the computer.

  • Page 65: Configuring Optional Kits

    To configure the kit: Add the printer to the TSC Console main page via the USB port or COM port. For how to add the printer to the TSC Console main page, please refer to 6.1 Launching TSC Console.

  • Page 66: Main Screen

    7 Main Screen All setting options for the printer can be divided into 6 sub-menus based on function. It allows users to configure the printer without connecting the printer to a computer. To open the 6 sub-menus, tap the Menu icon on the LCD panel. Icon Name Description...

  • Page 67: Setting

    7.1 Setting It allows users to configure the printer using the TSPL or ZPL2 command set. NOTE: TSPL indicates TSC printer language and ZPL2 indicates an emulation of Zebra printer language. To configure the printer: 1. Tap Command Set to select the command set you want to use.
  • Page 68 7.1.1 TSPL The following illustration and table describe the TSPL command set. TSPL Speed Density Direction Print Mode Reprint Mode Offset Shift X Shift Y Reference X Reference Y Code Page Country...
  • Page 69 Item Description Default 5 (203 dpi) Speed Sets the print speed. Setting range: 1.5 to 8 ips (203 dpi), 1.5 to 6 ips (300 dpi). 4 (300 dpi) Density Sets the print darkness. Setting range: 0 to 15. Sets the printout direction. Setting options: 0 or 1. (Feed direction Direction Direction 0: Direction 1:...
  • Page 70 Item Description Default Country Sets the country code. ATTENTION: If you print using a label design software or other label printing tools, the commands from the software or tool will overwrite the printer’s settings you set through the LCD display panel.
  • Page 71 7.1.2 ZPL2 The following illustration and table describe the ZPL2 command set. ZPL2 Darkness Print Speed Tear Off Print Mode Print Width List Fonts List Images List Formats List Setup Control Prefix Format Prefix Delimiter Char Media Power UP Head Close Label Top Left Position Reprint Mode...
  • Page 72 Item Description Default Darkness Sets the print darkness. Setting range: 0 to 30. 5 (203 dpi) Print Speed Sets the print speed. Setting range: 1.5 to 8 ips (203 dpi), 1.5 to 6 ips (300 dpi). 4 (300 dpi) Tear Off Specifies the stop position of the media after a label is printed.
  • Page 73 Item Description Default Configures the printer to take specific action after closing the printhead.  No Motion: The printer will take no action. The sensor values and media position will not be changed.  Length: The printer will detect the length of a label and then advance the label to the correct Head Close No Motion position.

  • Page 74: Sensor

    7.2 Sensor The setting options in the Sensor menu allows users to calibrate the printer based on what kind of the media they want to use. It is recommended to run the sensor calibration anytime you use a different media. Sensor Auto Calibration Preprint Calibration...
  • Page 75 Item Description Default If Auto Calibration cannot determine the media type and complete the calibration, it is recommended to use Manual Calibration. After installing the media you want to use, follow the on-screen instructions to complete the calibration. Manual Calibration ...

  • Page 76: Interface

    7.3 Interface Interface menu allows users to configure the printer’s I/O interfaces. Interface Serial Ethernet Wi-Fi Bluetooth 7.3.1 Serial The table below describes the configurable items for the printer’s RS-232 interface. Item Description Default Sets Baud Rate for the RS-232 interface. Setting options: 1200 / 2400 / 4800 / 9600 / 19200 / 38400 / Baud Rate 9600 57600 / 115200 bps.
  • Page 77 7.3.2 Ethernet The table below describes the configurable items for the printer’s Ethernet interface. Item Description Default Network Interface Sets the network interface. Setting options: Ethernet / Wi-Fi. Status Displays information about the Ethernet connection if the printer is connected to a wired network. Select to use a DHCP server or non-DHCP server.
  • Page 78 7.3.4 Bluetooth The table below describes the configurable items for the Bluetooth interface. Item Description Default Status Displays information about the Bluetooth status. PS-XXXXXX NOTE: XXXXXX indicates the last Local Name Sets the local name for Bluetooth. six digits of the MAC address. You can find the MAC address in the Status item.

  • Page 79: Advanced

    7.4 Advanced The illustration and table below describe the configurable items in the Advanced menu. Advanced Language Printer Information Initialization Vertical Length Adjustment Vertical Percentage Display Brightness Display Orientation Touchscreen Calibration Date & Time Security Ribbon Low Warning Print Head Maintain Linerless Maintain Key Sound Contact Us...
  • Page 80 Item Description Default Language Changes the LCD menu language. English Displays printer’s information, such as serial number, printhead mileage, the number Printer Information of printed labels, etc. Initialization Resets the printer to factory default. Vertical Length Adjustment Turns on/off the Vertical Length Adjustment function. Vertical Percentage Adjusts the label length.
  • Page 81 Item Description Default Sets how often the linerless cutter blade should be cleaned.  Warning: Turns on/off notification that reminds users to clean the cutter blade if the set mileage for the cutter blade is fulfilled. (Default setting: ON)  Interval: Sets mileage for the cutter blade. When the set amount of mileage is fulfilled, the warning icon ( ) that reminds users to clean the cutter blade will appear on the display panel.

  • Page 82: File Manager

    7.5 File Manager File Manager allows users to check the remaining space of the printer’s built-in memory and manage or execute the files saved in the printer’s DRAM/Flash memory or micro SD card. File Manager DRAM FLASH CARD Item Description Allows users to manage or execute files saved in the printer’s DRAM.

  • Page 83: Diagnostic

    7.6 Diagnostic The illustration and table below describe the functions in the Diagnostic menu. Diagnostic Print Config. Dump Mode Print Head Display Sensor Item Description Prints the printer’s configurations. You can use this function to check if there is a defective dot on the Print Config.
  • Page 84 Item Description In this mode, all received characters will be printed in a two-column format. The left column displays the data which is sent from your computer while the right column shows the same data in the hexadecimal format. This function helps engineers troubleshoot a specific problem. original data same data in hexadecimal format...

  • Page 85: Favorites

    7.7 Favorites Favorites provides quick access to the mostly used functions. Follow the steps below to add your mostly used functions into the favorites list: 1. Select and hold the item you want to add into the favorites list.
  • Page 86 2. When the Join Favorites screen is displayed, select Yes to add the selected item into the favorites list. To remove items from your favorites list: 1. Enter the favorites list. Select and hold the item you want to remove from the favorites list. 2.

  • Page 87: Configuring The Printer And Setting Options For The Linerless Media

    For linerless cutter module, select Print Mode and set the print mode to Cutter Mode. For linerless tear module, select Print Mode and set the print mode to Peeler Mode. Note: The Print Mode can also be set through the Driver or the TSC Console.
  • Page 88 The following paragraph describes the setting options that help optimize the print quality when using the linerless media. The setting options will automatically appear in the Favorites folder after installing the linerless cutter/tear module onto the printer. Item Description Vertical Length Adjustment (ON) Turns on/off the Vertical Length Adjustment function.
  • Page 89 Item Description Clean Cutter Blade: Lifts up to expose the cutter blade. Select this item to lift up the cutter blade if you need to clean the blade. NOTE: Clean Cutter Blade will be displayed in the menu after installing the cutter module on the printer.

  • Page 90: Troubleshooting

    8 Troubleshooting 8.1 Common Problems Problem Possible Cause Recommended Solution  Plug the power cord in printer and outlet. The power cord is not properly  Switch the printer on. Power indicator does not illuminate connected.  Turn on the printer. LED turn on (Carriage Open) The printer head is open.
  • Page 91 Problem Possible Cause Recommended Solution then check the IP address setting again.  Please reset the wireless device setting.  Select the correct printer port in the driver.  Print head’s harness connector is not well connected with printhead. Turn off the printer and plug the connector again.
  • Page 92 Problem Possible Cause Recommended Solution  Gap/black mark sensor is not set  Calibrate the media sensor. properly.  Set media size correctly.  Make sure label size is set properly. Paper jam  Remove the stuck label inside the printer ...
  • Page 93 Problem Possible Cause Recommended Solution  The platen roller is dirty.  Clean the platen roller.  Turn off and on the printer to skip the  The printer is in Hex Dump mode. dump mode. Irregular printing  The RS-232 setting is incorrect. ...
  • Page 94 Problem Possible Cause Recommended Solution   Enter LCD menu (or via TSC Console) Label size is incorrect. to fine tune the parameter of Shift Y.  The parameter Shift Y is incorrect.  If using the software BarTender, please ...

  • Page 95: Maintenance

    9 Maintenance This section provides cleaning and maintenance procedures. Cleaning: Depending on the media used, the printer may accumulate residues (media dust, adhesives, etc.) as a by-product of normal printing. To maintain the best printing quality, you should remove these residues by cleaning the printer periodically. Regularly clean the print head and supply sensors once change a new media to keep the printer at the optimized performance and extend printer life.

  • Page 96: Cleaning Supplies

    9.1 Cleaning Supplies The following supplies are recommended for cleaning the printer: Cotton swab   Lint-free cloth Brush with soft and non-metallic bristles   Vacuum cleaner  75% Ethanol used for disinfection  99% Isopropyl alcohol used for cleaning the printhead and platen roller ...

  • Page 97: Cleaning Procedures

    9.2 Cleaning Procedures Component Method Recommended Cleaning Schedule Power off the printer before cleaning the printhead. Leave the printhead to cool down for at least one minute. Clean the printhead when you load new Printhead Wet a cotton swab with the 99% Isopropyl alcohol and then wipe across the media.

  • Page 98: Agency Compliance And Approvals

    10 Agency Compliance and Approvals EN 55032: Class B EN 55035 EN IEC 61000-3-2 Class A EN 61000-3-3 EN 300328 (Optional) EN 301893 (Optional) EN 62311 (Optional) EN 301489-1-17 (Optional) EN 62368-1 FCC part 15B, Class B FCC part 15C (Optional) ICES-003, Class B This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
  • Page 99 This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conform à la norme NMB-003 du Canada. AS/NZS CISPR 32, Class B AS/NZS 4268:2017 (Optional) UL 62368-1 CAN/CSA-C22.2 NO. 62368-1 KS C 9832 KS C 9835 KS X 3124:2020 (Optional) KS X 3126:2020 (Optional)
  • Page 100 BS EN 55032: Class B BS EN 55035 BS EN IEC 61000-3-2 BS EN 61000-3-3 NOM-019 LP0002 (Optional) TELEC-T401 (Optional) Japanese radio regulation 2008 45 (E) Dated 28-01-2005 (Optional) 1048 (E) Dated 18-10-2018 IMDA TS SRD (Optional)
  • Page 101 เครื ่ อ งโทรคมนาคมและอุ ป กรณ์ น ี ้มี ค วามสอดคล้ อ งตามมาตรฐานหรื อ ข้ อ ก าหนดทางเทคนิ ค ของ กสทช.” “ (Optional) 備註：不同型號可能會有不同認證，一切以產品上的認證標籤為準。 Important safety instructions: Read all of these instructions and keep them for later use.  Follow all warnings and instructions on the product. ...
  • Page 102  The mains socket shall be installed near the equipment and easily accessible.  The unit must be protected against moisture.  Ensure the stability when installing the device, Tipping or dropping could cause damage.  Make sure to follow the correct power rating and power type indicated on marking label provided by manufacture. ...
  • Page 103 Informations de sécurité importantes: Lire attentivement et conserver ces instructions pour un usage ultérieur.  Bien respecter les avertissements et instructions sur le produit.  Débrancher l'alimentation de l’entrée CA avant de procéder au nettoyage ou en cas de dysfonctionnement. Ne pas utiliser de nettoyant liquide ou d'aérosol.
  • Page 104 CAUTION: For equipment with RTC (CR2032) battery or rechargeable battery pack Risk of explosion if battery is replaced by an incorrect type. Dispose of used batteries according to the Instructions as below.  DO NOT throw the battery in fire. ...
  • Page 105 ATTENTION: (Pour les appareils équipés d’une batterie RTC (CR2032) ou de batteries rechargeables) Risque d’explosion en cas de remplacement de la batterie par une référence non conforme. La batterie usagée : NE DOIT PAS être mise au feu.   NE DOIT PAS être mise en court-circuit.
  • Page 106 CAUTION: Any changes or modifications not expressly approved by the grantee of this device could void the user's authority to operate the equipment. CE Statement: This equipment complies with EU radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20 cm between the radiator and your body.
  • Page 107 30mW 5470-5725MHz Hereby, TSC Auto ID Technology Co., Ltd. declares that the radio equipment type [Wi-Fi] IEEE 802.11 a/b/g/n/ac is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: http:// www.tscprinters.com...
  • Page 108 Canada, Industry Canada (IC) Notices This Class B digital apparatus complies with Canadian ICES-003 and RSS-210. Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. Radio Frequency (RF) Exposure Information The radiated output power of the Wireless Device is below the Industry Canada (IC) radio frequency exposure limits.
  • Page 109 Informations concernant l'exposition aux fréquences radio (RF) La puissance de sortie émise par l’appareil sans fil est inférieure à la limite d'exposition aux fréquences radio de l'Industry Canada (IC). Utilisez l’appareil sans fil de façon à minimiser les contacts humains lors du fonctionnement normal. Ce périphérique a été...
  • Page 110 China RoHS 有害物質使用表 有害物质 铅 汞 镉 六价铬 多溴联苯 多溴二苯醚 部件名称: (Pb) (Hg) (Cd) (Cr(VI)) (PBB) (PBDE) 电线 × ○ ○ ○ ○ ○ 印刷电路板 × ○ ○ ○ ○ ○ 塑胶 ○ ○ ○ ○ ○ ○ 轴・金属轴 ○ ○...
  • Page 111 限用物質含有情況標示聲明書 / Declaration of the Presence Condition of the Restricted Substances Marking 設備名稱(Equipment Name)：熱轉式/熱感式條碼印表機 型號(Type Designation)：TH220 限用物質及其化學符號 (Restricted substances and its chemical symbols) 鉛 Lead 汞 Mercury 鎘 Cadmium 六價鉻 Hexavalent 多溴聯苯 多溴二苯醚 (Pb) (Hg) (Cd) chromium Polybrominated Polybrominated 單元Ｕnit (Cr+6 ) biphenyls diphenyl ethers...

  • Page 112: Revision History

    Revision History Date Description Technical Writer Peter Yao 2023/11/15 Official release. Camille Pao 2023/12/22 Add warning icon 2024/01/15 Add DH220E series Camille Pao Update the Web User Interface section 2024/3/1 Camille Pao Add the Mount the Printer on the Wall section Update the “Maintenance”...
  • Page 113 www.tscprinters.com...

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