Wacom PENPARTNER - ANNEXE 474 User Manual page 38

4. Now, without applying pressure to the pen tip, press the side switch; the status LED should again
change from orange to green.
5. Turn the pen over; the status LED should change from orange to green when the eraser enters
proximity.
If any of the above tests failed, you may have a defective pen or tablet. See
MACINTOSH TROUBLESHOOTING
If your PenPartner tablet is not working, see the sections below: Checking USB cable connection(s),
Macintosh, Verifying your Macintosh is USB
software conflicts.
Checking USB cable connection(s), Macintosh
Make sure your computer is turned on, the operating system has finished loading, and PenPartner is
properly connected to an active USB port. Then try the following tests:
1. PenPartner's status LED will light whenever the tablet is connected to an active USB port and your
computer has recognized it as a USB device. If the LED is off, try the following:
• Make sure the USB cable is securely connected to a USB port.
• If you are connecting the tablet to a USB hub (or hub device such as a monitor with USB ports), be
sure the USB hub is properly connected to your computer and is active.
2. If the tablet's status LED does not illuminate after your computer is on and has finished booting up,
your USB port may be inactive. See
ready, Testing the hardware, Macintosh
Verifying your Macintosh is USB
Contents
Index
Contacting technical
and Resolving
ready.
HAVING TROUBLE?
Page 38
support.