General Troubleshooting; Troubleshooting For Windows; Troubleshooting For Macintosh - Wacom DTZ-2100D User Manual

Troubleshooting

General Troubleshooting

Condition
When a replacement computer is
purchased or new software is used,
the tablet cannot be used.
The tablet, which is connected to a
USB hub, doesn't respond.

Troubleshooting for Windows

Condition
Even when connected to the USB
port, the pen is inoperable.
When Windows is in DOS full
screen mode, moving the pointer
with the pen becomes impossible.
If the mouse is set for left-handed
use in the regular mouse control
panel, the ability to click with the
pen nib is lost.

Troubleshooting for Macintosh

Condition
Even when connected to the USB
port, the pen is inoperable.
The product always reverts to
mouse mode and the pressure
function cannot be used.
What to Do
Installing the newest version of tablet driver may
resolve this problem. The newest tablet driver can be
downloaded from the Wacom homepage.
>http://tablet.wacom.co.jp/
Some USB hubs cannot recognize tablets. Connect
the tablet directly to the computer's USB port.
What to Do
•Check the connection of the USB connector. If using
a USB hub connection, try connecting directly to the
computer's USB port.
•When the product model type appears in the Unknown
Device list, select it and click the Delete button,
canceling all settings for it. Next, click the Renew button
and, following the directions in the New Hardware
dialog box, re-install the tablet driver.
•If use of the USB port is advantageous, open the
Control Panel folder and then the System folder. Then
open, in order, the Hardware and Device Manager
folders. Next, check and make sure that USB (Universal
Serial Bus) Controller appears in the list that is
displayed. If it isn't present, it will be necessary to adjust
your computer. Please consult your computer maker
regarding this.
When using a DOS mouse, the pen is inoperable. You
must use another mouse.
Restart Windows.
What to Do
-Check the connection of the USB connector. Connect
directly to the computer's USB port.
-If equipped with a USB card, the system software has
probably not been installed properly.
-If you have any other high-speed, high-power USB
peripherals, connect these and check and see whether
they operate properly or not. If these other units operate
properly, this would seem to indicate that the tablet is
defective.
The tablet driver may not be properly installed. Try
reinstalling it.
Reference
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Reference
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Reference
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