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Summary of Contents for Moneris Go Unattended
- Page 1 Moneris® Go Unattended Getting Started Guide Documentation Version: 1.0 Documentation Date: July 23, 2024...
- Page 2 Before getting started ..........................4 Moneris Go Unattended box content ......................5 Installing the hardware ....................7 Diagram of the back of the Moneris Go Unattended ..................7 Connecting the Moneris Go Unattended power ..................8 Connecting the Moneris Go Unattended to your network ................9 Installing the Ethernet cable..........................9...
- Page 3 Document control Version Date Section Summary of changes July 23, 2024 All sections Initial release Moneris® Go Unattended: Getting Started Guide...
- Page 4 Introduction The Moneris Go Unattended is a smart solution intended for use with your integrated ECR point of sale application. Key features include: PCI security for card entry (PCI PTS 5.x SRED) Multiple card readers: o integrated magnetic stripe reader...
- Page 5 If anything is missing, contact your Moneris Client Consultant for assistance with ordering equipment and setting up the related test account(s). Moneris Go Unattended box content Make sure you have received all the hardware required to install the Moneris Go Unattended. The box includes: ITEM...
- Page 6 AC Adaptor Power cable Nuts and screws for mounting Moneris® Go Unattended: Getting Started Guide...
- Page 7 Installing the hardware Diagram of the back of the Moneris Go Unattended Use this diagram to get familiar with the interfaces and ports located in the back of the IM30. Coaxial port (for optional cellular antenna) USB type A port...
- Page 8 Connecting the Moneris Go Unattended power 1. Locate the AC adaptor. 2. Locate the power cable. 3. Connect the AC adaptor to the power cable. 4. Plug the power cable connector into the MDB slave port on the back of the IM30.
- Page 9 Connecting the Moneris Go Unattended to your network To set up the IM30, the device must be able to communicate with the Moneris host by Ethernet or Wi-Fi. Installing the Ethernet cable 1. Connect your Ethernet cable to the LAN port on the back of the IM30.
- Page 10 Wi-Fi (2.4GHz/5GHz) and Cellular (4G) Ethernet (connected through the network and power cable) By default the Moneris Go Unattended uses dynamic IPs. For static IP, please refer to the section below. Preparing your firewall (Wi-Fi and Ethernet connection)
- Page 11 Configuring the Moneris Go application The Moneris Go payment application will launch automatically when the Moneris Go Unattended is plugged in. Follow each section below to configure the application and to modify communication settings as needed. 1. The Moneris logo appears briefly while the application launches.
- Page 12 If no selection is made, the terminal will time-out after 60 seconds and return to the “Let’s get payment ready.” screen. 3. Review the settings and make changes if needed. The Moneris Go Unattended IP address appears below the network (Wi-Fi or Ethernet) that it is connected to.
- Page 13 Note: Refer to further details under Section Enabling Wi-Fi. 10. Wait while the Moneris Go Unattended syncs with Moneris. Note: If Sync with Moneris is successful, the Sync complete pop-up screen will appear, allowing you to skip to step 12:...
- Page 14 If the information is incorrect, the device may be at the wrong location, or there is an error in the device’s profile. If the device is at the correct location, contact Moneris to update the device profile, and tap Cancel.
- Page 15 Password rules. Note: If your user ID exists already, the application will skip this step for additional Moneris Go Unattended devices. 17. Tap Go to complete setup. The Moneris Go Unattended configuration is complete. Moneris® Go Unattended: Getting Started Guide...
- Page 16 123 is not. Ab is acceptable but abc is not. Configuring static IP for Ethernet This section explains how to enable static IP for Ethernet on the Moneris Go Unattended as part of the software configuration. It follows on from the communication settings. When you tap Ethernet in the communication settings, the Android settings appear for Ethernet networking.
- Page 17 Enabling Wi-Fi This section explains how to enable Wi-Fi communication on the Moneris Go Unattended as part of the software configuration. When you tap Wi-Fi in the communication settings, the Android settings appear for Wi-Fi. You can now enable Wi-Fi and set up static IP if needed.
- Page 18 Moneris from your ECR. Note: When changing from dynamic IP to static IP after initial Wi-Fi setup, you must tell the device to “forget” the Wi-Fi network and then repeat the steps above. Moneris® Go Unattended: Getting Started Guide...
- Page 19 Maintenance Turning the power off The Moneris Go Unattended does not have a power button. To power off the Moneris Go Unattended: Unplug the power cable from the electrical outlet; Unplug the power cable connector from the MDB slave port in the back of the Moneris Go Unattended.
- Page 20 Returning to the software settings (service mode) 1. On the back of the Moneris Go Unattended, press the Service button. The integration and communications screen appears. 2. Tap Wi-Fi or Ethernet. a. Make any changes required. b. Tap the button found on the navigation bar, at the bottom of the screen to return to the Moneris Go application.
- Page 21 2 above. If no selection is made after 120 seconds, the terminal will time-out and return to step 2 above. 5. Tap Go. Your device will exit the Moneris Go application and return to Android home screen. Note:...
- Page 22 Troubleshooting This section lists possible issues that may occur while setting up an Moneris Go Unattended, together with suggested solutions. ISSUE SOLUTION • Make sure the screen is clean and dry. • If there is a protective film over the screen, remove it.
- Page 23 Merchant and Integrator support To obtain support for the Moneris Go Unattended solution, follow these directions. Situation Directions You are an integrator Contact your assigned Client Consultant or Client Integration developing an integrated Specialist. solution You are a Merchant configuring...
- Page 24 © 2024 Moneris Solutions Corporation, 3300 Bloor Street West, Toronto, Ontario, M8X 2X2. All Rights Reserved. This document shall not wholly or in part, in any form or by any means, electronic, mechanical, including photocopying, be reproduced or transmitted without the authorized consent of Moneris Solutions Corporation.
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