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Moneris e355 Quick Install Manual

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Moneris® e355 PIN Pad: Quick Install
Guide
(11/17)

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Summary of Contents for Moneris e355

  • Page 1 Moneris® e355 PIN Pad: Quick Install Guide (11/17)
  • Page 2 For more information and assistance: Web: moneris.com/support-PAYDProPlus-mobile Toll-free: 1-855-423-PAYD (7293) Record your Moneris merchant ID here: ____________________________________...

  • Page 3: Table Of Contents

    Contents Introduction ....................3 Before you get started ................4 Learning about e355 basics Pairing an e355 with your Apple iPad ..........7 Pairing an e355 via Bluetooth Unpairing the e355 PIN Pad Pairing an e355 via Wi-Fi Initializing the e355 PIN Pad ..............20 e355 best practices ..................
  • Page 4 Troubleshooting ..................29 Merchant support ..................30 MONERIS® E355 PIN PAD: QUICK INSTALL GUIDE...

  • Page 5: Introduction

    PAYD Pro Plus lets you turn your Apple® iPad® into a mobile POS Payment Solution, with great features that let you run your business from just about anywhere. This guide explains how to pair and configure the Moneris e355 PIN Pad for the PAYD Pro Plus Mobile App on an Apple iPad.

  • Page 6: Before You Get Started

    (e.g., on a computer).  The e355's terminal ID (also known as the "PIN Pad ID"), which is an 8-digit alpha-numeric code starting with "E1" (e.g., "E1012345") that is printed on a label affixed to the underside of the e355.

  • Page 7: Learning About E355 Basics

    (right side of the e355)  Connect the USB charging cable here. Cancel key (red)  Clear a displayed message, or cancel a transaction.  Power off the e355 (press and hold down until the e355 beeps and starts to power off).
  • Page 8 Contactless Reader Indicator (green flashing lights) 2. Once you have familiarized yourself with the e355, follow the setup procedures for instruction on how to pair the e355 with your Apple iPad:  To pair the e355 via Bluetooth, proceed to page 7.

  • Page 9: Pairing An E355 With Your Apple Ipad

    When the “LANGUAGE/LANGUE” screen appears, proceed to step 2. Ready your Apple iPad for Bluetooth pairing: a. Power on your Apple iPad to which you want to pair the e355. b. Ensure that Bluetooth is turned on, that the iPad is discoverable, and its Bluetooth settings screen is displayed.
  • Page 10 Pad from the Apple iPad so that it forgets the terminal ID). Refer to Unpairing the e355 PIN Pad on page 12 for more information. Place the Apple iPad beside the e355 with which you want to pair. 3. Configure the e355 for Bluetooth communication: a.
  • Page 11 On your Apple iPad, wait for the “Bluetooth pairing request” popup to appear. This popup will include a six-digit passkey/code. h. Compare the passkey displayed on the e355 and the passkey on the Apple iPad.  If the passkeys are identical, go to the next step.
  • Page 12 "e355-E1012345" (or sometimes the terminal ID may display simply as "Verifone BTx Host"). Note: The e355's terminal ID (e.g., "E1012345") is also printed on a label affixed to the underside of the e355. d. On your Apple iPad’s Bluetooth settings screen, confirm that the terminal ID (or "Verifone BTx Host") is shown as a "Connected"...
  • Page 13 13. Tap Finish at the top of the PIN Pad Configuration popup. “Connecting to PIN Pad” appears on the screen, then the Configuration – Devices screen appears.

  • Page 14: Unpairing The E355 Pin Pad

    15. Proceed to Initializing the e355 PIN Pad on page 20. Unpairing the e355 PIN Pad It may become necessary to unpair the e355 from your Apple iPad in order to pair it to another Apple iPad. Use the steps below as a guide for performing this task.

  • Page 15: Pairing An E355 Via Wi-Fi

    Wait while the e355 powers on. d. When the “LANGUAGE/LANGUE” screen appears, proceed to step 2. Ready your Apple iPad for Wi-Fi pairing: a. Power on your Apple iPad to which you want to pair the e355.
  • Page 16 Important! Do not attempt to configure the e355 to connect to a public Wi-Fi network.  If you want the e355 to connect to the Apple iPad’s personal Wi-Fi hotspot, generate the hotspot from the iPad now. Place the Apple iPad beside the e355 with which you want to pair.
  • Page 17 When the “View/Edit” screen appears, press the 5 key to scroll to Wi-Fi Password and press the green key. When the “WiFi Password” screen displays, enter the password of the Wi-Fi network to which you want the e355 to connect, and press the key. Note: This parameter is case-sensitive.
  • Page 18 5. Scan for the SSID: a. On the “WiFi” screen, press the 3 key to select WiFi Scan. b. When the “WiFi Scan” screen displays, wait while the e355 scans for available Wi-Fi networks. When the list of available Wi-Fi networks displays, scroll to the...
  • Page 19 ) may display periodically beside the Wi-Fi icon. Note: As long as the e355 can connect to the Wi-Fi network, the network SSID will display at five-second intervals at the top centre of the e355 screen (otherwise the e355’s internal clock time will display). The clock time will be synchronized to the correct time when you initialize the e355.
  • Page 20 15. In the PIN Pad Search popup, tap the IP address of the e355 you paired with the iPad, then tap <Back at the top of the popup. The PIN Pad Configuration popup appears with the IP Address fields populated.
  • Page 21 Interac debit and credit cards, toggle the Enable debit/credit card tipping switch to the right (Default = Disabled).  To not display tipping prompts, leave the Enable debit/credit card tipping switch toggled to the left (Disabled). 18. Proceed to Initializing the e355 PIN Pad on page 20.

  • Page 22: Initializing The E355 Pin Pad

    Initializing the e355 PIN Pad Follow the steps below to select the e355 PIN Pad in the PAYD Pro Plus App, then initialize the PIN Pad. 1. In the Configuration – Devices screen, in the PIN PAD section, tap Initialize.
  • Page 23 Congratulations! You are now ready to process Interac debit and credit card transactions with your PAYD Pro Plus App and the e355 PIN Pad.

  • Page 24: E355 Best Practices

    Please note, this process can take several seconds. Note: If the e355 is connected to power and charging, it will not power off. You will need to disconnect the cable from the e355 PIN Pad before attempting to power off.

  • Page 25: Charge Indicator Light

    USB charging cable. Charge indicator light The charge indicator light is located on the right side of the e355 PIN Pad (see page 5). The colour of the light indicates the charge level of the e355. If the e355 is powered off or it is powered on but goes into a sleep/stand-by state to conserve power (see below), the charge indicator light will turn off.

  • Page 26: E355 Conserving Power In Stand-By/Sleep Mode

    If the e355 is powered on but not being used to perform transactions, it will go into an idle state to conserve power (the e355 screen backlight dims and/or "Moneris BE PAYMENT READY" displays).

  • Page 27: Communication Status Indicators

    Communication status indicators The indicators shown below should display on your e355's "WELCOME/ BONJOUR" screen when you are ready to perform transactions. Communication type E355 screen status indicators Bluetooth Wi-Fi Accessing PIN Pad configuration screens If you need to access the configuration screens again, press the 1 key and the yellow key at the same time.

  • Page 28: Switching From Wi-Fi To Bluetooth

    15. Power on the e355 PIN Pad (see page 22). 16. Access the e355 configuration screen (see page 22). 17. Begin the process of connecting via Wi-Fi. See Pairing an e355 via Wi-Fi on page 13 for more information. Switching from Wi-Fi to Bluetooth 1.
  • Page 29 12. Power on the e355 PIN Pad (see page 22). 13. Access the e355 configuration screen (see page 22). 14. Begin the process of connecting via Bluetooth. See Pairing an e355 via Bluetooth on page 7 for more information. e355 keyboard: entering numbers, letters, and special characters Press the e355 keys to enter numbers, letters, and special symbols.
  • Page 30 0, *, #, <period>, -, <space>, +, <comma>, ‘, “, !, :, ;, @, =, &, /, \, %, $, (, ), ^, _ For example, to enter the word “Moneris”, use the following sequence: 6, 6 6, 6, 6, 6, 6, 6, 6...

  • Page 31: Troubleshooting

    Troubleshooting If a problem occurs and is listed in the table below, follow the instructions in the table. If the problem is still not resolved, call Moneris Customer Care toll- free at 1-866-319-7450. Issue Solution The e355 screen is The e355 may be powered off, or conserving battery black.
  • Page 32 & trends, customer success stories, and quarterly reports & insights Need help setting up? We’ll be there. Moneris offers quick, hassle-free on-site setup of your complete iPad POS Solution by our in-house technicians. Contact us at 1-866-MONERIS or visit moneris.com/iPadPOS...
  • Page 33 Neither Moneris or any of its affiliates nor any of our or their respective licensors, licensees, service providers or suppliers warrant or make any...

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