Poly VVX D230 User Manual
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Poly VVX D230 User Manual

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USER GUIDE
7.0.0 | September 2019 | 3725-49215-001A
VVX D230 DECT IP Phone
GETTING HELP
For more information about installing, configuring, and
administering Poly/Polycom products or services, go to
Polycom Support.
Plantronics, Inc. (Poly – formerly Plantronics and Polycom)
345 Encinal Street
Santa Cruz, California
95060
© 2019 Plantronics, Inc. All rights reserved. Poly, the
propeller design, and the Poly logo are trademarks of
Plantronics, Inc. All other trademarks are the property of

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Summary of Contents for Poly VVX D230

  • Page 1 Plantronics, Inc. (Poly – formerly Plantronics and Polycom) 345 Encinal Street Santa Cruz, California 95060 © 2019 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo are trademarks of Plantronics, Inc. All other trademarks are the property of...

  • Page 2: Table Of Contents

    VVX D230 DECT Base Station Status Indicator ....... . 10...
  • Page 3 VVX D230 Wireless Handset User Guide Transferring Calls ............16 Transfer a Call to Another Wireless Handset .
  • Page 4 VVX D230 DECT IP Phone Settings ........
  • Page 5 VVX D230 Wireless Handset Registration ........

  • Page 6: Important Safety Instructions

    Important Safety Instructions When using your VVX D230 DECT IP Phone, follow basic safety precautions to reduce the risk of fire, electric shock and injury, including the following: ● Read and understand all the instructions. ● Follow all warnings and instructions marked on the handset.

  • Page 7: Replacing The Battery

    VVX D230 Wireless Handset User Guide Important Safety Instructions If the base station falls into water, do not retrieve it until you unplug the power cord and telephone line cords from the wall. Then pull the unit out by the unplugged cords.

  • Page 8: Introducing The Vvx D230 Dect Ip Phone

    Phone The VVX D230 DECT IP Phone is a standalone IP based wireless phone that enables you to manage calls to your line at any time while you’re away from your desk. The system consists of a base station with support for up to 10 handsets.

  • Page 9: Overview Of The Vvx D230 Base Station

    Overview of the VVX D230 Base Station This following figure displays the hardware features on the VVX D230 DECT Base Station. The table lists each numbered feature shown in the following figure. VVX D230 DECT Base Station Hardware Features...

  • Page 10: Vvx D230 Dect Base Station Status Indicator

    Repeatedly flashes on for 1 second and off for 1 second. Registering a handset Repeatedly flashes on for 2 seconds and off for 1 second. Navigate the Handset Menus The following table lists the menu structure on the VVX D230 DECT IP Phone. Menu Structure Call Log Message...

  • Page 11: Return To The Home Screen

    VVX D230 Wireless Handset User Guide Introducing the VVX D230 DECT IP Phone 2 Use the navigation keys to go the menu options. 3 Press OK or Select to enter a menu. Return to the Home Screen You can return to the Home screen from any other screen on the wireless handset.

  • Page 12: Getting Started With The Vvx D230 Dect Ip Phone

    Getting Started with the VVX D230 DECT IP Phone Before you can begin using your VVX D230 Wireless Handset, you must first register it to the base station. Register the Wireless Handset You can register up to 10 wireless handsets to the base station.

  • Page 13: Using Your Vvx D230 Dect Ip Phone

    Using Your VVX D230 DECT IP Phone You can perform similar call functions on the VVX D230 DECT IP Phone as you do with a wired desktop IP phone. This section includes the following call functions you can perform on the wireless handset.

  • Page 14: Forwarding Calls

    VVX D230 Wireless Handset User Guide Using Your VVX D230 DECT IP Phone Forwarding Calls You can choose to enable call forwarding for any private lines registered on the wireless handset, and you can choose to forward an incoming call to the handset.

  • Page 15: Reject An Incoming Call

    VVX D230 Wireless Handset User Guide Using Your VVX D230 DECT IP Phone To answer an incoming call during a call: » Press the Call button or the Speakerphone button to answer the incoming call. If you answered the incoming call, the first call goes on hold automatically.

  • Page 16: Place An Intercom Call During A Call

    VVX D230 Wireless Handset User Guide Using Your VVX D230 DECT IP Phone Place an Intercom Call During a Call You can create an intercom call with another wireless handset during an active call. To place an intercom call to another wireless handset during a call: 1 During a call, press Options >...

  • Page 17: Split A Conference Call

    VVX D230 Wireless Handset User Guide Using Your VVX D230 DECT IP Phone To start a conference call: 1 During a call, press the New Call soft key. 2 Enter your contact’s number or choose a directory contact, then press Dial.

  • Page 18: Retrieve Parked Calls

    VVX D230 Wireless Handset User Guide Using Your VVX D230 DECT IP Phone Retrieve Parked Calls You can retrieve a parked call from any phone or wireless handset on the network. To retrieve a parked call: 1 Enter the retrieval code, then the extension where you parked the call, followed by a pound sign (#).

  • Page 19: Redial A Number

    VVX D230 Wireless Handset User Guide Using Your VVX D230 DECT IP Phone Redial a Number You can redial the last dialed number on your phone. To redial a number: » Press Redial. Audio Adjustments You can control many audio functions on the handset, including using the speakerphone or earpiece, controlling the volume, or muting the microphone.

  • Page 20: Enable Do Not Disturb

    VVX D230 Wireless Handset User Guide Using Your VVX D230 DECT IP Phone 3 Choose a line, then press Select. The wireless handset accesses the message center and you can listen to new voicemail messages. Enable Do Not Disturb If you don’t want any disturbance, enable Do Not Disturb (DND) to prevent the handset from ringing for incoming calls.

  • Page 21: Directories And Speed Dial

    Directories and Speed Dial The VVX D230 DECT IP Phone can access the handset’s contact directory and enterprise directory, if available on the phone. You can perform the following tasks in each directory: ● In the contact directory, you can call, view, edit, delete, or save any contact.

  • Page 22: Sort The Contact Directory

    VVX D230 Wireless Handset User Guide Directories and Speed Dial  Press the Left Navigation Key <, then select Contact Directory.  Go to Menu > Directories > Contact Directory. 2 Enter your contact’s first name or the last name to search for your contact or press the Downward Arrow Key to go to the directory to your contact.

  • Page 23: Delete A Contact From The Contact Directory

    4 Press OK to confirm. Enterprise Directory When your VVX D230 handset is registered with your enterprise and the directory is available on the paired VVX D230 phone, you can access the enterprise directory from the wireless handset. You can view, search for, and call enterprise contacts on the wireless handset.

  • Page 24: Search The Enterprise Directory

    VVX D230 Wireless Handset User Guide Directories and Speed Dial 3 Press Options > Call. Search the Enterprise Directory You can search for contacts in the enterprise directory using a contact’s first or last name. To perform an advanced search for an enterprise directory entry: 1 Do one of the following: ...

  • Page 25: Call A Speed Dial Entry

    VVX D230 Wireless Handset User Guide Directories and Speed Dial 3 Enter the contact’s first name or the last name to search the directory or go to the directory to find the contact. If you chose Manual Entry, enter the contact’s number.

  • Page 26: Call Logs

    Call Logs You can view the following types of call entries in the call logs: ● Missed calls: Record of calls missed by you ● Received calls: Record of calls received by you ● Dialed calls: Record of calls made or dialed by you ●...

  • Page 27: Delete All Missed Call Entries

    VVX D230 Wireless Handset User Guide Call Logs To delete a missed call entry: 1 Do one of the following:  Press the Right navigation key > then select Missed Calls.  Go to Menu > Call logs > Missed Calls.

  • Page 28: View Details For A Received Call Entry

    VVX D230 Wireless Handset User Guide Call Logs  Go to Menu > Call logs > Received Calls. 2 Go to the desired entry, press Options, and select Call. View Details for a Received Call Entry You can view information for the received call in the received calls list.

  • Page 29: Dialed Calls

    VVX D230 Wireless Handset User Guide Call Logs  Go to Menu > Call logs > Received Calls. 2 Go to the desired entry, press Options, and select Add/Edit Contact. 3 Enter or edit the contact’s information, then press Save.

  • Page 30: Delete All Dialed Call Entries

    VVX D230 Wireless Handset User Guide Call Logs Delete All Dialed Call Entries You can delete all dialed calls in the dialed calls list at one time. To delete all dialed call entries: 1 Do one of the following:  Press the Right navigation key > then select Dialed Calls.

  • Page 31: Delete A Recent Call Entry

    VVX D230 Wireless Handset User Guide Call Logs To view details of a recent call entry: 1 Do one of the following:  Press the Right navigation key > then select Recent Calls.  Go to Menu > Call logs > Recent Calls.

  • Page 32: Vvx D230 Dect Ip Phone Settings

    VVX D230 DECT IP Phone Settings The VVX D230 DECT IP Phone has a selection of settings that you can use to personalize the wireless handset. Set the Time and Date Format You can choose how the time and date display on the wireless handset.

  • Page 33: Enable Or Disable Keypad Tones

    VVX D230 Wireless Handset User Guide VVX D230 DECT IP Phone Settings 2 Select Internal Calls, and choose a ring type. A sample of the ring type plays as you scroll through the list. Enable or Disable Keypad Tones By default, tones play when you press keys on the wireless handset. You can choose to disable this feature and stop tones from playing when pressing the keypad keys.

  • Page 34: Outgoing Line Setup

    VVX D230 Wireless Handset User Guide VVX D230 DECT IP Phone Settings To set up Outgoing Lines: 1 Go to Menu > Settings > Outgoing Line. 2 Select the outgoing line. 3 Click OK View Wireless Handset Information You can view the wireless handset information, including product name and software version.

  • Page 35: Care And Maintenance

    Care and Maintenance Your wireless handset contains sophisticated electronic parts, so you must treat it with care. Take Care of Your VVX D230 DECT IP Phone ● Place the wireless handset down gently. ● Save the original packing materials to protect your telephone if you need to ship it.

  • Page 36: Troubleshooting

    VVX D230 Wireless Handset Registration If the VVX D230 DECT IP Phone fails to register with the VVX D230 base station, do one of the following: ● Make sure that the VVX D230 DECT IP Phone and base station are in the same DECT region.

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