Poly Rove DECT User Manual
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Poly Rove DECT User Manual

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USER GUIDE
8.0.0 | March 2021 | 3725-34003-001A
Poly Rove DECT IP Phones
Getting Help
For more information about installing, configuring, and
administering Poly/Polycom products or services, go to
Polycom Support.
Plantronics, Inc. (Poly — formerly Plantronics and Polycom)
345 Encinal Street
Santa Cruz, California
95060
©
2021 Plantronics, Inc. All rights reserved. Poly, the propeller
design, and the Poly logo are trademarks of Plantronics, Inc.
All other trademarks are the property of their respective
owners.

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  • Page 1 Plantronics, Inc. (Poly — formerly Plantronics and Polycom) 345 Encinal Street Santa Cruz, California 95060 © 2021 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo are trademarks of Plantronics, Inc. All other trademarks are the property of their respective owners.

  • Page 2: Table Of Contents

    Contents Before You Begin....................4 Audience, Purpose, and Required Skills................4 Related Poly and Partner Resources..................4 Getting Started with Poly Rove DECT IP Phones..........5 Poly Rove DECT IP Phone Hardware Overview..............5 Rove Series Wireless Handset.................5 Poly Rove Status Indicators..................7 Access the Home Screen..................8 Entering Information Using the Dialpad................
  • Page 3 Contents Retrieve a Call Parked on an Extension..............15 Rejecting Incoming Calls....................16 Reject an Incoming Call..................16 Rejecting Calls with Do Not Disturb............... 16 Forwarding Calls....................... 16 Enable Call Forward....................16 Quickly Place an Emergency Call..................17 Cancel an Emergency Call or Alarm..............17 Conference Calls....................
  • Page 4 Contents Edit the Name of a Paired Bluetooth Device..............28 View Information for Paired Bluetooth Devices..............28 Remove Bluetooth Devices....................28 Poly Rove DECT IP Phone Settings..............29 Set the Time and Date Format..................29 Set the Display Language ....................29 Assign LED Indicators.......................29 Set Timeout for Power-Saving Mode................

  • Page 5: Before You Begin

    Create an account to access Poly support personnel and participate in developer and support forums. You can find the latest information on hardware, software, and partner solutions topics, share ideas, and solve problems with your colleagues.

  • Page 6: Getting Started With Poly Rove Dect Ip Phones

    Entering Information Using the Dialpad • Accessibility Features Poly Rove DECT IP phones are standalone IP-based wireless phones that enable you to manage calls to your line while you’re away from your desk. Poly Rove DECT IP Phone Hardware Overview The following figures and tables provide information about hardware features available on your phone.
  • Page 7 Getting Started with Poly Rove DECT IP Phones Rove Series Wireless Handset Hardware Feature Descriptions Reference Number Feature Feature Description Call key Place a call, answer a call, or view recent calls. Navigation keys / Select key Scrolls through information or options displayed on the phone's screen.

  • Page 8: Poly Rove Status Indicators

    Poly Rove Status Indicators Poly Rove DECT IP phones have LED indicators that indicate the status of the different phone components. Note: You can program the LED indicators on the wireless handset if you want to change them from the default settings.

  • Page 9: Access The Home Screen

    • Press End Entering Information Using the Dialpad You can use the dialpad on the Poly Rove wireless handsets to enter and edit information in text or numerical fields. The following table describes how to enter different types of information.

  • Page 10: Accessibility Features

    Getting Started with Poly Rove DECT IP Phones Accessibility Features Poly products include a number of features to accommodate users with disabilities. Users Who Are Deaf or Hard of Hearing Your device includes accessibility features for users who are deaf or hard of hearing to use the system.

  • Page 11: Users Who Are Blind, Have Low Vision, Or Have Limited Vision

    Getting Started with Poly Rove DECT IP Phones Feature Description Emergency button (Poly Rove 40 only) The Poly Rove 40 wireless handset has a large, brightly colored emergency button that you can press to sound an alarm or call an emergency service.

  • Page 12: Audio Calls

    Forwarding Calls • Quickly Place an Emergency Call Poly Rove DECT IP phones support up to seven concurrent calls per base station and can make or answer a maximum of two calls. Placing Calls You can place a call using the default line or an alternate line.

  • Page 13: Place A New Call During An Active Call

    Audio Calls • Select a contact from the recent calls list. 3. Select OK. 4. Press Call Place a New Call During an Active Call You can place new calls to contacts during active calls. Procedure 1. While in an active call, press New Call. 2.

  • Page 14: Answering Calls

    Use the navigation keys to view the Answered calls, Missed calls, or Dialed calls lists, then select a contact and select Call. Answering Calls When you get an incoming call on a Poly Rove DECT IP phone, you can choose to answer the call in various ways. Answer an Incoming Call Answer an incoming call from the wireless handset.

  • Page 15: Switch Between Calls

    Audio Calls Switch Between Calls You can switch between calls when you have at least one active call and one held call on the wireless handset. Procedure » With one active call and a held call, press Swap. End a Call You can end an active call at any time.

  • Page 16: Parking Calls

    Audio Calls Parking Calls When you park a call, you can put the call on hold and resume it on another wireless handset. You can park a call locally on the Rove base station or in a parking lot on your service provider’s network, if available.

  • Page 17: Rejecting Incoming Calls

    Audio Calls Rejecting Incoming Calls You can reject incoming calls manually via the handset, or automatically by enabling Do Not Disturb (DND). Reject an Incoming Call You can reject rather than answer incoming calls on the wireless handset. Procedure » Press End Rejecting Calls with Do Not Disturb Do Not Disturb (DND) enables you to set your phone to automatically reject calls when you don’t want to be interrupted.

  • Page 18: Quickly Place An Emergency Call

    5. Select Back to return to the Home screen. Quickly Place an Emergency Call Poly Rove 40 wireless handsets have an emergency button that you can press to quickly call an emergency service, such as 911 or on-site security. Depending on how your administrator configures the handset, the button may also sound an alarm when pressed or there may be a slight delay before the call is placed.

  • Page 19: Conference Calls

    • Split a Conference Call You can initiate audio conference calls with various contacts on Poly phones. When you initiate a conference call, you can manage conference participants, join calls into a conference, or split your conference into individual calls.
  • Page 20 Conference Calls The conference call ends, and phone places the two participants on hold in two separate calls.

  • Page 21: Shared Lines

    Pick Up Held Calls If there’s a shared line for more than one Poly Rove wireless handset, any of the handsets can receive an incoming call on the line, barge in on other calls, and pick up a held call.

  • Page 22: Accessing And Broadcasting Messages

    • Placing Intercom Calls You can access and broadcast a variety of audio messages from a Poly Rove DECT IP phone. Note: Your phone may not support all of the features described in this section. Check with your administrator to find out which features are available on your phone.

  • Page 23: Place An Intercom Call During A Call

    Accessing and Broadcasting Messages Place an Intercom Call During a Call You can place an intercom call to another contact during an active call. Procedure 1. During a call, go to Options > Hold. 2. Select New Call > Intercom, then choose the wireless handset you want to connect with. 3.

  • Page 24: Call Lists And Directories

    • Speed Dial • Contact Directory You can access your contact directory, enterprise directory, and call lists on your Poly Rove wireless handset. Call Lists Call lists maintain a log of incoming and outgoing calls on the Poly Rove handset.

  • Page 25: Delete All Call Entries

    Call Lists and Directories 3. Select Options > Delete. 4. Select Yes. Delete All Call Entries You can delete all entries in a call list at one time. Procedure 1. On the wireless handsets, do one of the following: • Select Calls.

  • Page 26: Edit A Contact In The Contact Directory

    Call Lists and Directories • From the Home screen, select Contacts. • Press Menu > Contacts 2. On the Contacts screen, go to Options > Add contact. 3. Enter your contact’s information, then select Save. Add a Contact to the Directory from a Call List You can add a new contact to the contact directory from a call list.

  • Page 27: Delete A Contact From The Contact Directory

    Call Lists and Directories Delete a Contact from the Contact Directory You can delete any contact from the contact directory. Procedure 1. Do one of the following: • From the Home screen, select Contacts. • Press Menu > Contacts 2. Choose a contact and select Options 3.

  • Page 28: Connecting Bluetooth Devices

    View Information for Paired Bluetooth Devices ▪ Remove Bluetooth Devices You can connect up to four Bluetooth devices, including Bluetooth headsets and smartphones, to a Poly Rove 40 wireless handset. Poly Rove 30 wireless handsets do not have Bluetooth capabilities.

  • Page 29: Edit The Name Of A Paired Bluetooth Device

    4. Press the Clear softkey to delete the current device name, then use the dialpad to enter a new device name. 5. Select Save. View Information for Paired Bluetooth Devices You can view the status, name, and MAC address for your paired bluetooth devices on the Poly Rove 40 wireless handset. Procedure 1. Go to Settings > Bluetooth.

  • Page 30: Poly Rove Dect Ip Phone Settings

    • Audio Adjustments • Function Keys You can configure phone settings and personalize your Poly Rove wireless handset. Set the Time and Date Format You can choose how the time and date display on the wireless handset. Procedure 1. Select Menu >...

  • Page 31: Set Timeout For Power-Saving Mode

    Poly Rove DECT IP Phone Settings Procedure 1. Select Menu > Preferences. 2. Select LED signal. 3. Select an LED color, then choose one of the following: • • Missed call • Voice message • Low battery 4. Select Back to return to the Home screen.

  • Page 32: Audio Adjustments

    Function Keys There are four function keys on Poly Rove handsets that you can program for speed dials or shortcuts. If enabled by your system administrator, you can assign key functions, reset pre-programmed functions, and disable the keys.

  • Page 33: Assign A Speed Dial Entry To A Function Key

    Poly Rove DECT IP Phone Settings Procedure 1. On the wireless handset, press the desired function key. 2. Select Yes to continue to assign a key function. 3. Select Shortcuts, then choose a function. 4. Select Back to return to the Home screen.

  • Page 34: Maintaining Poly Rove Dect Ip Phones

    When cleaning your DECT IP phone—handsets, base station, or chargers—be careful to not let any of the disinfecting solution seep into the phone or accessory. To effectively clean your Poly Rove system components, use the following items: • Cotton balls •...

  • Page 35: Restart A Wireless Handset

    Maintaining Poly Rove DECT IP Phones Restart a Wireless Handset Your system administrator may ask you to restart the phone if it malfunctions or to assist in troubleshooting. Procedure » Remove and then reinsert the handset battery. The wireless handset restarts and restores connection with the base station.

  • Page 36: Troubleshooting

    If you have issues with your Poly Rove wireless handset or the base station, try the following troubleshooting procedures and solutions to resolve certain issues. Wireless Handset Range If you can’t reach your Poly Rove wireless handset from the base station, verify that the handset has enough signal strength. •...
  • Page 37 Troubleshooting If the signal strength is -85 dBm to 0 dBm (fair to good range) and you still have signal issues, restart the handset to see if that improves the signal.

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