Poly VVX D230 DECT User Manual
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Poly VVX D230 DECT User Manual

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USER GUIDE
7.1.1 | February 2021 | 3725-49215-003A
VVX D230 DECT IP Phone
Getting Help
For more information about installing, configuring, and
administering Poly/Polycom products or services, go to
Polycom Support.
Plantronics, Inc. (Poly — formerly Plantronics and Polycom)
345 Encinal Street
Santa Cruz, California
95060
©
2021 Plantronics, Inc. All rights reserved. Poly, the propeller
design, and the Poly logo are trademarks of Plantronics, Inc.
All other trademarks are the property of their respective
owners.

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Summary of Contents for Poly VVX D230 DECT

  • Page 1 Plantronics, Inc. (Poly — formerly Plantronics and Polycom) 345 Encinal Street Santa Cruz, California 95060 © 2021 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo are trademarks of Plantronics, Inc. All other trademarks are the property of their respective owners.

  • Page 2: Table Of Contents

    Before You Begin....................4 Audience, Purpose, and Required Skills................4 Related Poly and Partner Resources..................4 Getting Started with VVX D230 DECT IP Phones..........5 VVX D230 DECT IP Phone Hardware Overview..............5 VVX D230 Wireless Handset .................. 5 VVX D230 Base Station................... 6 Setting Up the Base Station....................
  • Page 3 Contents Park a Call Locally on a Base Station..............15 View Parked Call Details..................15 Retrieve a Call Parked on an Extension..............15 Retrieve a Locally Parked Call................15 Rejecting Incoming Calls....................16 Reject an Incoming Call..................16 Rejecting Calls with Do Not Disturb............... 16 Forwarding Calls.......................
  • Page 4 View Contact Information for Enterprise Directory Contacts........26 Search the Enterprise Directory................26 Save an Enterprise Directory Contact to the Contact Directory......27 VVX D230 DECT IP Phone Settings..............28 Set the Time and Date Format..................28 Set the Display Language....................28 Audio Adjustments......................

  • Page 5: Before You Begin

    Create an account to access Poly support personnel and participate in developer and support forums. You can find the latest information on hardware, software, and partner solutions topics, share ideas, and solve problems with your colleagues.

  • Page 6: Getting Started With Vvx D230 Dect Ip Phones

    • VVX D230 Base Station Status Indicator VVX D230 DECT IP phones are standalone IP-based wireless phones that enable you to manage calls to your line while you’re away from your desk. The system consists of a base station with support for up to 10 handsets.

  • Page 7: Vvx D230 Base Station

    Connect a headset to the phone. VVX D230 Base Station The following figure displays the hardware features on the VVX D230 DECT base station. The table lists each numbered feature shown in the figure. Figure 2: VVX D230 DECT base station hardware features...

  • Page 8: Setting Up The Base Station

    Getting Started with VVX D230 DECT IP Phones VVX D230 DECT Base Station Hardware Feature Descriptions Reference Number Feature Feature Description Find Press to locate the registered wireless handsets. Press and hold for 5 seconds or longer to register a wireless handset to the base station.

  • Page 9: Vvx D230 Base Station Status Indicator

    Getting Started with VVX D230 DECT IP Phones VVX D230 Base Station Status Indicator The following table explains the behavior of the status indicator on the base station. VVX D230 Base Station Status Indicator Status Indicator Behavior Base Station State Powering on Steady indicator.

  • Page 10: Audio Calls

    Rejecting Incoming Calls • Forwarding Calls VVX D230 DECT IP phones support up to seven concurrent calls per base station and can make or answer a maximum of two calls. Placing Calls You can place a call using the default line or an alternate line.

  • Page 11: Place A New Call During An Active Call

    Audio Calls • Select a contact from the recent calls list. 3. Select OK. 4. Press Call Place a New Call During an Active Call You can place new calls to contacts during active calls. Procedure 1. While in an active call, press New Call. 2.

  • Page 12: Call A Speed Dial Entry

    Audio Calls Call a Speed Dial Entry You can quickly call a contact from the speed dial list. Procedure 1. Do one of the following: • Press the Left Navigation Key , then select Speed Dial List. • Go to Menu > Directories > Speed Dial List. 2.

  • Page 13: Redial A Number

    Procedure » Select Redial. Answering Calls When you get an incoming call on a VVX D230 DECT IP phone, you can choose to answer the call in various ways. Answer an Incoming Call Answer an incoming call from the wireless handset.

  • Page 14: Holding And Resuming Calls

    Audio Calls Holding and Resuming Calls When you are in a call, you can place an active audio call on hold and resume the call. Hold a Call You can place up to two active calls on hold at any time. Procedure »...

  • Page 15: Transferring Calls

    Audio Calls Transferring Calls You can transfer a call to another wireless handset, to a directory contact, or to a designated number. Transfer a Call to Another Wireless Handset You can transfer a call on your wireless handset to another contact to enable someone else to take the call or to resume the call on another handset.

  • Page 16: Park A Call Locally On A Base Station

    Audio Calls Park a Call Locally on a Base Station You can park a call on a base station, and anyone with a handset registered to that base station can retrieve the parked call. When you park a call, you can manually choose the parking lot for the call or allow the phone to automatically choose the first available parking lot.

  • Page 17: Rejecting Incoming Calls

    Audio Calls Procedure 1. On a registered handset, enter the pick-up prefix + the parking lot number. For example, enter 702. 2. Press Call Rejecting Incoming Calls You can reject incoming calls manually via the handset, or automatically by enabling Do Not Disturb (DND).

  • Page 18: Forwarding Calls

    Audio Calls Forwarding Calls You can enable call forwarding for any private lines registered on the wireless handset, and you can choose to forward an incoming call to the handset. You can’t enable call forwarding or forward incoming calls on shared lines or lines registered on multiple phones.

  • Page 19: Conference Calls

    Conference Calls Topics: • Initiate a Conference Call • Join Calls to Create a Conference Call • Split a Conference Call You can initiate audio conference calls with various contacts on VVX phones. When you initiate a conference call, you can manage conference participants, join calls into a conference, or split your conference into individual calls.

  • Page 20: Shared Lines

    Shared Lines Topics: • Barge In • Pick Up Held Calls If there’s a shared line for more than one VVX D230 wireless handset, any of the handsets can receive an incoming call on the line, barge in on other calls, and pick up a held call. This feature is only available for lines registered with services that support shared lines.

  • Page 21: Accessing And Broadcasting Messages

    • Broadcasting Messages with Push-to-Talk You can access and broadcast a variety of audio messages from a VVX D230 DECT IP phone. Note: Your phone may not support all of the features described in this section. Check with your administrator to find out which features are available on your phone.

  • Page 22: Place An Intercom Call During A Call

    Accessing and Broadcasting Messages 3. When you’re done with your message, select End Place an Intercom Call During a Call You can place an intercom call to another contact during an active call. Procedure 1. During a call, go to Options > Hold. 2.

  • Page 23: Call Lists And Directories

    Call Lists and Directories Topics: • Call Lists • Speed Dial • Contact Directory • Enterprise Directory You can access your contact directory, enterprise directory, and call lists on your VVX D230 wireless handset. Call Lists Call lists maintain a log of incoming and outgoing calls on the VVX D230 handset. You can view the following types of call entries in the call lists: •...

  • Page 24: Delete All Entries In A Call List

    Call Lists and Directories 4. Select Yes. Delete All Entries in a Call List You can delete all entries in a call list at one time. Procedure 1. Do one of the following: • Press the Right Navigation Key , then select a call list. •...

  • Page 25: Delete A Speed Dial Entry

    Call Lists and Directories 4. Select Replace. Delete a Speed Dial Entry You can delete a contact from the speed dial list when you no longer need that speed dial contact. Procedure 1. Do one of the following: • Press the Left Navigation Key , then select Speed Dial List.

  • Page 26: View Contact Information

    Call Lists and Directories View Contact Information You can select a contact to view the contact’s information. Contact directory entries display alphabetically. Procedure 1. Do one of the following: • Press the Left Navigation Key , then select Contact Directory. •...

  • Page 27: Delete A Contact From The Contact Directory

    Call Lists and Directories Delete a Contact from the Contact Directory You can delete any contact from the contact directory. Procedure 1. Do one of the following: • Press the Left Navigation Key , then select Contact Directory. • Go to Menu > Directories > Contact Directory. 2.

  • Page 28: Save An Enterprise Directory Contact To The Contact Directory

    Call Lists and Directories 2. Select Options > Advanced Search. 3. Enter your contact’s information, then select Search. Save an Enterprise Directory Contact to the Contact Directory You can copy contacts from the enterprise directory to the contact directory. You can then edit the contact’s information before saving to the contact directory.

  • Page 29: Vvx D230 Dect Ip Phone Settings

    VVX D230 DECT IP Phone Settings Topics: • Set the Time and Date Format • Set the Display Language • Audio Adjustments You can configure phone settings and personalize your VVX D230 wireless handset. Set the Time and Date Format You can choose how the time and date display on the wireless handset.

  • Page 30: Switch Between The Earpiece And The Speakerphone

    VVX D230 DECT IP Phone Settings Switch Between the Earpiece and the Speakerphone At any point in a call, you can switch between listening to audio on the speakerphone and the earpiece. Procedure » During a call, press the Speakerphone button.

  • Page 31: Maintaining Vvx D230 Dect Ip Phones

    Maintaining VVX D230 DECT IP Phones Topics: • View Wireless Handset Information • View Base Station Information • Clean Your System Components • Restart a Wireless Handset • Register a Handset • Deregister a Handset • Factory Reset a Handset When the phone isn’t operating properly, you can investigate or troubleshoot issues along with other tasks...

  • Page 32: Restart A Wireless Handset

    Maintaining VVX D230 DECT IP Phones Procedure 1. Unplug all cables from the phone and accessories. 2. Dip a cotton ball into the alcohol/water solution and squeeze out any excess liquid. 3. Wipe all hardware surfaces. 4. Dip a cotton swab into the alcohol/water solution and clean around the buttons.

  • Page 33: Factory Reset A Handset

    Maintaining VVX D230 DECT IP Phones Factory Reset a Handset You can factory reset a handset, which erases all stored information and returns all settings to the original factory settings. Contact your administrator before factory resetting your handset. Procedure 1. On your handset, go to Menu > Settings > Factory Reset.

  • Page 34: Troubleshooting

    Troubleshooting Topics: • Wireless Handset Range • Find a Misplaced Handset If you have issues with your VVX D230 wireless handset or the base station, try the following troubleshooting procedures and solutions to resolve certain issues. Wireless Handset Range If you can’t reach your VVX D230 wireless handset from the base station, verify that the handset has enough signal strength.

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