10 Troubleshooting; General Procedure - HP 157770-001 - DAT Drive 20/40 Tape User Manual

10 Troubleshooting

In this chapter:
• "General
• "Verifying USB installation for optimum
• "Frequently asked questions about USB
• "Problems with
Many users can use HP Library & Tape Tools to help them diagnose problems, see
"Diagnostic tools" on page 57. We also recommend the detailed troubleshooting guide at
www.hp.com/go/support

General Procedure

If a problem occurs, the first step is to try to establish whether the problem lies with the cartridge, the
drive, the host computer and connections, or the way the system is being operated.
Has the system just been installed?
There could be an installation problem:
1. Check through the information in the relevant installation chapter of this guide.
2. Are you connected to a USB 2.0 port? Are there any other devices attached to the same USB
hub/controller? See also
3. Check the environmental conditions against the specified limits.
4.
Are appropriate drivers and application software installed on the host?
Are you using new cartridges or a different brand of cartridge? Have you been using the particular
cartridge for a very long time?
The problem could lie with the cartridge:
1. Check through
2. Check that you are using a DDS-labeled cartridge—not a DAT cartridge.
Procedure" on page 61
cartridges" on page 65
for comprehensive troubleshooting information.
"USB Configuration
"Use the correct media" on page 45.
performance" on page 63
drivers" on page 64
Guide" on page 69.
http://
DAT USB Tape Drives 61