Freecom SUPERLOADER3 LTO2-HH Manual page 128

Chapter 8 Troubleshooting
Before Contacting Customer Support
The autoloader does not
communicate with the
host system via the SCSI
bus.
The tape drive responds
on the SCSI bus to the
host, but the autoloader
does not respond.
110 SuperLoader 3 Autoloader User's Guide
• Verify that the SCSI cables are
connected to the rear of the autoloader
and that the correct LVD host
controller card is installed.
• Verify that the SCSI cables are not
damaged or crimped and the total
SCSI cable length is not exceeding the
maximum required length.
• Verify that a LVD SCSI terminator is
attached to both the first and last SCSI
device on the SCSI bus.
• Verify that the autoloader SCSI ID is
set to a unique SCSI ID that is not used
by any other SCSI device on the same
SCSI bus.
• Issue a
System Reset
On-board Remote Management
Diagnostic page or by turning off
power from the front panel.
• Contact customer support.
• Verify that the autoloader LUN is set
to . To do this, select
1
LCD front panel, then select
then .
Status
• Go to the
Configuration
verify that the mode is set to
• If the SCSI ID is unique, check SCSI
cables and terminators.
• Verify that the host application and
the device drivers are installed with
the most current patches to support
the autoloader.
either by using
on the
Status
, and
Drive
menu and
.
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