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Extreme Networks ExtremeWireless AP4020 Installation Manual
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Extreme Networks ExtremeWireless AP4020 Installation Manual

Extreme Networks ExtremeWireless AP4020 Installation Manual

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ExtremeWireless™ AP4020 Installation
Guide
Setup, Maintenance, and Best Practices
9038978-00 Rev AA
March 2025

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Summary of Contents for Extreme Networks ExtremeWireless AP4020

  • Page 1 ExtremeWireless™ AP4020 Installation Guide Setup, Maintenance, and Best Practices 9038978-00 Rev AA March 2025...
  • Page 2 Extreme Networks, Inc. reserves the right to make changes in specifications and other information contained in this document and its website without prior notice. The reader should in all cases consult representatives of Extreme Networks to determine whether any such changes have been made.
  • Page 3 Table of Contents Abstract..........................................v Preface.............................. 6 Text Conventions....................................6 Documentation and Training..............................7 Open Source Declarations..............................8 Training......................................8 Help and Support....................................8 Subscribe to Product Announcements........................9 Send Feedback..................................... 9 Overview............................10 Purchase Information..................................11 Technical Specifications.................................11 Environmental Specifications............................11 Physical Specifications................................11 Antenna Specifications............................... 12 Radiation Patterns..................................
  • Page 4 Japan (VCCI) - Voluntary Control Council for Interference Class A ITE..........64 Taiwan Regulatory Statement............................... 65 United Kingdom (UK) and European Union (EU) Radiation Warning Statement....... 65 Extreme Networks EU Importer Address........................65 Extreme Networks UK Address............................. 66 Supplement to Product Instructions..........................66 European Waste Electrical and Electronic Equipment (WEEE) Notice..........66...
  • Page 5 Abstract The AP4020 Installation Guide by Extreme Networks, Inc., released in March 2025 introduces the ExtremeWireless™ AP4020, a Wi-Fi 7 (802.11be) universal indoor access point with a quad-radio design. This access point features three 2x2:2 radios for the 6 GHz, 5 GHz, and 2.4 GHz bands, a dedicated sensor, and dual IoT radios. It can operate in two modes: Mode 1 with 2.4 GHz, 5 GHz, and 6 GHz data radios and a sensor, and...
  • Page 6 When a feature, function, or operation pertains to a specific hardware product, the product name is used. When features, functions, and operations are the same across an entire product family, such as Extreme Networks switches or routers, the product is the switch or the router .
  • Page 7 In command examples, the backslash indicates a “soft” line break. When a backslash separates two lines of a command input, enter the entire command at the prompt without the backslash. Documentation and Training Find Extreme Networks product information at the following locations: ExtremeWireless™ AP4020 Installation Guide...
  • Page 8 Some software files have been licensed under certain open source licenses. Information is available on the Open Source Declaration page. Training Extreme Networks offers product training courses, both online and in person, as well as specialized certifications. For details, visit the Extreme Networks Training page. Help and Support...
  • Page 9 You can modify your product selections or unsubscribe at any time. Send Feedback The User Enablement team at Extreme Networks has made every effort to ensure that this document is accurate, complete, and easy to use. We strive to improve our documentation to help you in your work, so we want to hear from you.
  • Page 10 Overview Purchase Information on page 11 Technical Specifications on page 11 Ports, Connectors, and Hardware Features on page 22 LED Descriptions on page 23 Radios on page 24 Power Profile on page 25 Power Options on page 25 Enclosure on page 25 Security on page 26 Accessories...
  • Page 11 Overview Purchase Information It can be mounted to a ceiling, wall, beam or junction box. The AP4020 ships with the AH-ACC-BKT-AX-TB mounting bracket for use on flat t-bar ceiling grids and flat surfaces. Purchase Information Use the information below when you order your AP. The AP4020 is sold with the AH- ACC-BKT-AX-TB mounting bracket.
  • Page 12 Antenna Specifications Overview Antenna Specifications The AP4020 has the following internal antennas: • Two (2) dual band 2.4 GHz and 5 GHz • Two (2) single band 5 GHz • Two (2) single band 6 GHz • One (1) 2 GHz/5 GHz/6 GHz sensor •...
  • Page 13 Overview Radiation Patterns Figure 1: AP4020 2GHz - Vertical Radiation Pattern Figure 2: AP4020 2GHz - Horizontal Radiation Pattern 5 GHz Radiation Patterns The following diagrams illustrate the radiation patterns for the AP4020 5 GHz internal antenna. ExtremeWireless™ AP4020 Installation Guide...
  • Page 14 Radiation Patterns Overview Figure 3: AP4020 5 GHz - Low Vertical Radiation Pattern Figure 4: AP4020 5 GHz - Vertical Radiation Pattern ExtremeWireless™ AP4020 Installation Guide...
  • Page 15 Overview Radiation Patterns Figure 5: AP4020 5 GHz - Low Horizontal Radiation Pattern Figure 6: AP4020 5 GHz - Horizontal Radiation Pattern 6 GHz Radiation Patterns The following diagrams illustrate the radiation patterns for the AP4020 6 GHz internal antenna. ExtremeWireless™...
  • Page 16 Radiation Patterns Overview Figure 7: AP4020 6 GHz - Vertical Radiation Pattern Figure 8: AP4020 6 GHz - Horizontal Radiation Pattern BLE Radio 1 Radiation Patterns The following diagrams illustrate the radiation patterns for the AP4020 BLE radio 1. ExtremeWireless™ AP4020 Installation Guide...
  • Page 17 Overview Radiation Patterns Figure 9: AP4020 BLE Radio 1 - Vertical Radiation Pattern Figure 10: AP4020 BLE Radio 1 - Horizontal Radiation Pattern BLE Radio 2 Radiation Patterns The following diagrams illustrate the radiation patterns for the AP4020 BLE radio 1. ExtremeWireless™...
  • Page 18 Radiation Patterns Overview Figure 11: AP4020 BLE Radio 2 - Vertical Radiation Pattern Figure 12: AP4020 BLE Radio 2 - Horizontal Radiation Pattern Sensor Radiation Patterns The following diagrams illustrate the radiation patterns for the AP4020 sensor. ExtremeWireless™ AP4020 Installation Guide...
  • Page 19 Overview Radiation Patterns Figure 13: AP4020 2GHz Sensor - Vertical Radiation Pattern Figure 14: AP4020 2GHz Sensor - Horizontal Radiation Pattern ExtremeWireless™ AP4020 Installation Guide...
  • Page 20 Radiation Patterns Overview Figure 15: AP4020 5GHz Sensor - Vertical Radiation Pattern Figure 16: AP4020 5GHz Sensor - Horizontal Radiation Pattern ExtremeWireless™ AP4020 Installation Guide...
  • Page 21 Overview Radiation Patterns Figure 17: AP4020 6 GHz Sensor - Vertical Radiation Pattern Figure 18: AP4020 6 GHz Sensor - Horizontal Radiation Pattern ExtremeWireless™ AP4020 Installation Guide...
  • Page 22 Use the port when you troubleshoot the AP. Tip: The best practice is to use the Extreme Networks micro USB cable (ACC-WIFI-MICRO-USB). When you connect to the device, the management station must have a VT100 emulation program, such as the terminal emulator TeraTerm Pro or Hilgraeve HyperTerminal.
  • Page 23 Overview LED Descriptions Figure 20: Rear Ports and Connectors Table 6: AP4020 Rear Ports and Connections Item Description Kensington security A security feature that prevents someone from removing the AP. This slot is an optional task ETH1 port Ethernet port. ETH0/PoE port Ethernet port.
  • Page 24 Radios Overview Table 8: ExtremeCloud IQ Controller LED Activity (continued) Status Activity Slow-blinking white The AP is being taken over by the controller or has failed to be taken over by the controller. Flashing fading white Configuration pushes down to AP from controller helping the user locate the AP by sight.
  • Page 25 Overview Power Profile Power Profile The following tables show the AP4020 power profiles for the radio modes. Use this information to plan for power consumption as you deploy your APs. Note The sensor is available in a future software release. Table 9: AP4020 Available Radio Modes Mode Radio-1...
  • Page 26 Security Overview Security The AP4020 supports Wi-Fi Alliance WPA3 security certifications. Use Extreme Fabric Attach for provisioning and deployment to a Fabric Connect-enabled switch. The access point also supports the following security features: • A L2-L7 DPI firewall • Tri-frequency security •...
  • Page 27 Description ACC-WIFI-MICRO-USB Extreme Networks micro USB cable. Note: The console port can only be used with the Extreme Networks console cable. You could damage the AP if you use another cable. Note: When you connect to the Micro USB console port, the management...
  • Page 28 TeraTerm Pro (a free terminal emulator) or Hilgraeve HyperTerminal (provided with Windows operating systems from XP forward). Note The console port can only be used with the Extreme Networks console cable. You could damage the AP if you use another cable. ExtremeWireless™ AP4020 Installation Guide...
  • Page 29 Overview Cleaning Guidelines Figure 22: Micro-B model Console Port Pin Information Table 14: Micro-B USB Pin Information Pin number Pin name and description R×D (input to access point) T×D (output to terminal) Signal (GND) Signal (GND) Cleaning Guidelines You can clean your AP with the following solutions: •...
  • Page 30 The AP4020 is an indoor access point that can be installed on a ceiling rail, on non- standard ceilings, and on a wall. For more information about selecting the right access Extreme Networks 11.ax point bracket and accessory for your installation needs, see the Access Points Accessories Guide .
  • Page 31 Guides. You should configure the DHCP options on your DHCP server to assign an allowed NTP server to Extreme Networks devices. Both DNS and NTP are critical for country and region detection and certificate validation. For more information on deployment, see the Knowledge Base article...
  • Page 32 Secure the AP and prevent someone from removing it. point. Pre-Installation Tasks Extreme Networks access points have been designed for a quick and easy deployment. But you can make the process even easier with a little preparation. Site Survey Before you install your AP, do a site survey and coverage map so you have identified and addressed any potential issues.
  • Page 33 Check that the AP power ups correctly. Box Contents Your Extreme Networks AP ships with everything that you need for a basic installation. All optional brackets and accessories are sold separately. Confirm that you have received the following items before you install your device.
  • Page 34 Install the Access Point on a Wall or a Flat Ceiling Installation Procedure Line up the red dot on the access point and the bracket for ease of installation. Figure 23: AH-ACC-BKT-AX-TB bracket red dot Install the Access Point on a Wall or a Flat Ceiling Before You Begin Confirm that you have the following items: •...
  • Page 35 Install the Access Point to a Wall with AH-ACC-BKT-AX- Installation 5. Attach the network cable and power-up the AP. If you use Power over Ethernet (PoE) then attach the network cable to the ETH0 port. If you use Power Sourcing Equipment (PSE), then connect the power supply and attach the network cable to the ETH0 port.
  • Page 36 Install the Access Point on a Standard Flat Ceiling Rail with Sculpted Ceiling Tiles Installation Silhouette is an Armstrong Ceiling Solutions name. Procedure 1. Remove the ceiling tiles. 2. Place the bracket on the ceiling rail in such a way that the accessory metal hinges are almost perpendicular to the sides of the ceiling rail with the ceiling rail over the center hole.
  • Page 37 Installation Install the Access Point on a Silhouette Ceiling 4. Align the red dot on the back of the access point against the accessory bracket red dot. Note The accessory has a circular tip that fits into the circular depression on the back of the access point.
  • Page 38 Install the Access Point on a Silhouette Ceiling Installation Procedure 1. Remove the ceiling tiles. 2. Place the bracket on the ceiling rail in such a way that the accessory metal hinges are almost perpendicular to the sides of the ceiling rail with the ceiling rail over the center hole.
  • Page 39 Installation Install the Access Point to a 9/16-inch T-bar Ceiling 4. Align the red dot on the back of the access point against the accessory bracket red dot. Note The accessory has a circular tip that fits into the circular depression on the back of the access point.
  • Page 40 Install the Access Point to a 9/16-inch T-bar Ceiling Installation Procedure 1. Remove the ceiling tiles. 2. Place the bracket on the ceiling rail in such a way that the accessory center is over the protrusion and the metal hinges are between perpendicular and about one-eighth of a turn from the sides of the ceiling rail.
  • Page 41 Installation Install the Access Point on a 15/16-inch T-bar Figure 29: AH-ACC-BKT-AX-IL accessory bracket circular tip Call out Description AH-ACC-BKT-AX-IL bracket circular tip 5. Press and rotate the access point clockwise about one-sixth of a turn until it locks into place on the accessory bracket. 6.
  • Page 42 Install the Access Point on a 15/16-inch T-bar Installation 3. Slide the other part of the -NF adapter onto the half attached to the ceiling rail. 4. Attach the AH-ACC-BKT-AX-TB accessory onto the -NF adapter. a. Center the -TB accessory on the attached -NF parts. b.
  • Page 43 Install the Access Point to a T-bar with a ACC-BKT-AX- Installation 7. Connect the network cable. 8. Replace the ceiling tiles. Install the Access Point to a T-bar with a ACC-BKT-AX-TBW Before You Begin The following hardware is required for installing the ACC-BKT-AX-TBW accessory on a T-bar: •...
  • Page 44 Install the Access Point to a T-bar with a ACC-BKT-AX- Installation Figure 31: ACC-BKT-AX-TBW bracket T-bar side Callout Description -TBW bracket plastic parts -TBW bracket metal parts Red on the bracket to align against the access point Procedure 1. Turn the -TBW accessory screws in such a way that they do not extend past the plastic on the T-bar side.
  • Page 45 Install the Access Point to a T-bar with a ACC-BKT-AX- Installation 3. Tighten the screws until either resistance is noticed or the screw head bottoms on the -TBW accessory plastic part. Note Torque the screws to 1.0 in-lbs, and turn each screw 1 more complete turn clockwise.
  • Page 46 Install the Access Point on a Junction Box Installation 5. Press and rotate the access point 1/6 turn clockwise until it clicks into place on the bracket. 6. Attach the Cat5e RJ45 cable to the ETH0 port on AP305C/CX or the Cat6 RJ45 cable to the ETH0 or ETH1 port on all other indoor access points.
  • Page 47 Installation Install the Access Point on a Junction Box Procedure 1. Remove the screws holding the junction box cover plate. 2. Remove the LAN cable from the cover plate. 3. Bring the LAN cable through the center hole of the metal bracket part. The LAN wire must be in-between the metal part and the plastic part during installation.
  • Page 48 Install the Access Point on a Beam Installation Figure 34: Junction Box Accessory Bracket Assembly Callout Description Sheet-metal junction box hole metal part Plastic twist plate part Pull ring with 10 mm diameter ring for unlocking the plastic part 8. Align the red dot on the back of the access point against the red dot on the plastic part.
  • Page 49 Installation Install the Access Point on a Beam Find a location that supports the following requirements: • The beam must be able to support the access point in all environmental conditions. • The beam must be flat. • Beam attachment area is at least 0.5 in. (12.7mm) wide and as long as the access point's largest dimension.
  • Page 50 Connect the AP to the Network Installation 5. Open the top screw as necessary and place the beam clip onto a beam. Note You must hold the access point when attaching the beam clip. Figure 35: ACC-BKT-AX-BEAM Accessory Bracket 6. Tighten the beam clip top screw to a torque of 50 in-lbs. Connect the AP to the Network Before You Begin You will need a Ethernet cable.
  • Page 51 Installation Connect a Power Supply Connect a Power Supply Before You Begin Obtain a Powertron 12V DC power supply. The power supply is ordered separately. See the table below. Caution Only use Extreme approved power supplies for your access point. Unapproved third-party components can damage your AP.
  • Page 52 Nonstandard Ceiling or Wall Installation Nonstandard Ceiling or Wall The access point can be installed on a nonstandard ceiling grid using the following accessories: Order part number Description AH-ACC-BKT-AX-TB Mounting bracket for 15/16 in. ceiling grid Note: Only this bracket is included with the access point AH-ACC-BKT-AX-IL Mounting bracket for 9/16 in.
  • Page 53 Installation Nonstandard Ceiling or Wall Order part number Description AH-ACC-BKT-AX-SL Mounting bracket for 1/8 in. and 1/4 in. ceiling grids with a bottom opening ACC-BKT-AX-JB Junction box or wall mounting for indoor access points ExtremeWireless™ AP4020 Installation Guide...
  • Page 54 Nonstandard Ceiling or Wall Installation Order part number Description ACC-BKT-AX-BEAM Beam mounting for indoor access points AH-ACC-BKT-AX-WL Mounting bracket for direct-to-wall installations AH-ACC-BKT-916-KIT 9/16 in. ceiling mount brackets for non-flat and protruded ceiling tiles. Use with AH- ACC-BKT-AX-TB ExtremeWireless™ AP4020 Installation Guide...
  • Page 55 Installation Nonstandard Ceiling or Wall Order part number Description ACC-BKT-TB-NF Adapter bracket for use with AH-ACC-BKT- TB with 15/16 in. wide T-bars on non-flat or protruded ceiling tiles ACC-BKT-AX-WNGADAPT Adapter bracket for use with cloud access point that has an existing WiNG mounting plate (#37201) Figure 37: ACC-BKT-AX-WNGADAPT adapter bracket...
  • Page 56 Lock Your Access Point Installation Order part number Description Figure 38: WiNG metal bracket (#37201) Important The default bracket for wall installation is the ACC-BKT-AX-JB bracket. Note Order the -JB bracket for new wall installations. The AH-ACC-BKT-AX-WL bracket is for users who already have the -WL brackets. Lock Your Access Point Before You Begin You will need a Kensington security lock.
  • Page 57 Onboard the Access Point with the ExtremeCloud IQ Installation Mobile Onboarding App Onboard the Access Point with the ExtremeCloud IQ Mobile Onboarding App Before You Begin You can download the ExtremeCloud IQ Mobile Onboarding application to your mobile device from the Google application store or from the Apple application...
  • Page 58 Taiwan Regulatory Statement on page 65 United Kingdom (UK) and European Union (EU) Radiation Warning Statement on page 65 Extreme Networks EU Importer Address on page 65 Extreme Networks UK Address on page 66 Supplement to Product Instructions on page 66...
  • Page 59 Regulatory and Compliance Philippines Philippines Manufacturer: Sercomm Philippines, Inc. Address: Lot 4, Innovation Drive, CIP 1, Canlubang, 4027, City of Calamba Laguna, Philippines Taiwan Manufacturer: Sercomm Chunan Address: No.81, YuYi Road, Chu-Nan Miao-Li 350, Taiwan Professional Installation Instruction Installation personnel This product is designed for specific application and needs to be installed by a qualified personnel who has RF and related rule knowledge.
  • Page 60 Safety Guidelines Regulatory and Compliance Emplacement d'installation En usage normal, afin de respecter les exigences reglementaires concernant l'exposition aux radiofrequences, ce produit doit etre installe de facon a respecter une distance de 36 cm entre l'antenne emettrice et les personnes. Antenn externe Utiliser uniiquement les antennes approuvees par le fabricant.
  • Page 61 Regulatory and Compliance FCC Notice (Part 15 - Class B) FCC Notice (Part 15 - Class B) This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
  • Page 62 FCC Radiation Exposure Statement Regulatory and Compliance FCC Radiation Exposure Statement This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. This device meets all the other requirements specified in Part15C, Section 247 and Part 15E, Section 15.407 of the FCC Rules.
  • Page 63 Brazil Agência Nacional De Telecomunicações (Anatel) Regulatory and Compliance Statement Indoor AP(6ID) Operation shall be limited to indoor use only. Le fonctionnement doit être limitée à une utilisation à l'intérieur seulement. • Devices shall not be used for control of or communications with unmanned aircraft systems.
  • Page 64 Israel Regulatory Statement Regulatory and Compliance Israel Regulatory Statement Mexico Compliance Statement Details about compliance conditions for device use in Mexico. La operación de este equipo está sujeta a las siguientes dos condiciones 1. es posible que este equipo o dispositivo no cause interferencia perjudicial y 2.
  • Page 65 2402-2480MHz (BT): 9.97dBm 5180-5240MHz: 22.99dBm 5180-5240MHz: 22.99dBm 5260-5320MHz: 22.99dBm 5260-5320MHz: 22.99dBm 5500-5700MHz: 28.06dBm 5500-5700MHz: 28.06dBm 5745-5825MHz: 13.97dBm 5745-5825MHz: 22.99dBm 5955-6415MHz: 22.98dBm 5925-6425MHz: 23.98dBm Extreme Networks EU Importer Address Extreme Networks, Ireland Ops Ltd. Rineanna House Shannon Industrial Estate ExtremeWireless™ AP4020 Installation Guide...
  • Page 66 Extreme Networks UK Address Regulatory and Compliance Shannon, V14CA36 Ireland Extreme Networks UK Address Extreme Networks, UK Ltd. 250 Longwater Avenue Green Park 1st Floor Reading, UK Supplement to Product Instructions European Waste Electrical and Electronic Equipment (WEEE) Notice In accordance with Directive 2012/19/EU of the European Parliament on waste electrical and electronic equipment (WEEE): 1.
  • Page 67 EU-conformiteitsverklaring u contact opnemen met extreme regelgeving op compliancerequest@extremenetworks.com French Par la présente Extreme Networks déclare que l'appareil Radio LAN device (AP4020/AP4020WW) est conforme aux exigences essentielles et aux autres dispositions pertinentes de la directive 2014/53/EU. Pour obtenir le texte intégral du processus de Déclaration de la conformité...
  • Page 68 Dichiarazione di conformità dell'UE, contattare Extreme Regulatory Compliance presso compliancerequest@extremenetworks.com Spanish Por medio de la presente Extreme Networks declara que el Radio LAN device (AP4020/AP4020WW) cumple con los requisitos esenciales y cualesquiera otras disposiciones aplicables o exigibles de la Directiva 2014/53/EU.
  • Page 69 Index (continued) installation process wall installation with AH-ACC-BKT-AX-WL ACC-BKT-AX-TBW accessory work flow 30 t-bar install 43 access point overview 10 announcements 8, 9 AP4020 access point overview 10 led descriptions AP4020 antenna specifications 12 troubleshoot 23 AP4020 radiation patterns 12, 13, 15–18 MAC address location 27 box contents Media Access Control address (MAC address) 27...
  • Page 70 Index supported accessories 26, 27 technical specifications access point features 11 enclosure 25 environmental specifications 11 physical specifications 11 ports and connectors 22 power options 25 radios 24 security 26 technical support contacting 8, 9 UK address 66 warnings 6...