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HTC VIVE Business Streaming User Manual

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VIVE Business Streaming User Guide

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Summary of Contents for HTC VIVE Business Streaming

  • Page 1 VIVE Business Streaming User Guide...

  • Page 2: Table Of Contents

    Starting a wireless streaming session Solutions and FAQs General Connections Performance Facial and hand tracking Audio Error messages Appendix Error codes VIVE Business Streaming console VIVE Business Streaming installer VIVE Business Streaming app in headset DisplayPort (VIVE Focus Vision only) Trademarks and copyrights...

  • Page 3: About This Guide

    About this guide About this guide We use the following symbols to indicate useful and important information: This is a note. It provides detailed information for setup, common questions, and what to do in specific situations. This is a tip. It will give you an alternative way to do a particular step or procedure that you may find helpful.

  • Page 4: Vive Business Streaming

    VIVE Business Streaming VIVE Business Streaming About VIVE Business Streaming VIVE Business Streaming lets you stream, wirelessly or through a cable, SteamVR-compatible ™ content from your computer directly to your headset. This includes VIVEPORT content. VR content is generated on the computer, and then sent to the headset, turning your all-in-one headset into a top-notch PC VR headset.

  • Page 5: Preparing Your Computer For Streaming

    § Connect your computer directly to your Wi-Fi router using an Ethernet cable. Make sure the SteamVR software has been downloaded and launched to complete the installation. You can get it from: https://store.steampowered.com/app/250820/ SteamVR/. Install the VIVE Business Streaming software on your computer. You can get it from: https://dl.vive.com/vbspc.
  • Page 6 VIVE Business Streaming ® If you're using an NVIDIA graphics card, on your computer, open the NVIDIA Control Panel. Under 3D Settings, click Manage 3D settings. In the Global Settings tab, look for Power management mode, and then set it to Prefer maximum performance.

  • Page 7: Preparing Your Headset For Streaming

    VIVE Business Streaming Preparing your headset for streaming Your headset needs to be set up before you can use VIVE Business Streaming. Here's what you need to set up on your headset to use VIVE Business Streaming: Make sure you've completed room setup on your headset in the space you plan to use it.

  • Page 8: Starting A Streaming Session Using A Cable

    § DisplayPort mode using the VIVE Wired Streaming Kit is only supported on VIVE Focus Vision. Make sure VIVE Business Streaming is installed and running on your computer, and that your headset is on. Connect the headset to your computer. For instructions, see the following topics: §...
  • Page 9 A device is detected and connected via a wireless connection. § When you're done, you can quit VIVE Business Streaming just like any other title by pressing the VIVE button on your controller, and then selecting Back to Lobby or Back to...

  • Page 10: Connecting Vive Focus Vision To Your Computer Using The Vive Wired Streaming Kit

    VIVE Business Streaming Connecting VIVE Focus Vision to your computer using the VIVE Wired Streaming Kit Take advantage of the stability and bandwidth of a DisplayPort connection when performing a wired streaming session with VIVE Focus Vision. § DisplayPort mode using the VIVE Wired Streaming Kit is only supported on VIVE Focus Vision.
  • Page 11 VIVE Business Streaming You can also use the VIVE Focus Vision power adapter to power the converter. Plug the cable of the power adapter into the circular port on the converter. Connect the converter to your computer's DisplayPort and USB Type-A ports using the...
  • Page 12 VIVE Business Streaming If your computer doesn't have a DisplayPort port, connect the DP cable to your computer's mini-DisplayPort or USB Type-C port by using the adapters included in the VIVE Wired Streaming Kit. If your computer has both mini-DisplayPort and USB Type-C ports, connect the DP cable to the mini-DisplayPort port.
  • Page 13 VIVE Business Streaming Plug in the L-connector of the VIVE Wired Streaming Cable to the USB Type-C port on the side of the headset with the cable oriented upwards. Fasten both hook-and-loop cable wraps behind the built-in speaker. Make sure to fasten...

  • Page 14: Attaching A Usb Type-C Cable To Vive Xr Elite

    VIVE Business Streaming Attaching a USB Type-C cable to VIVE XR Elite Connect your VIVE XR Elite headset to your computer using a USB Type-C cable. If your USB cable isn't long enough, you can get a VIVE Streaming Cable via the...

  • Page 15: Starting A Wireless Streaming Session

    § The headset and computer must be connected to the same network for wireless streaming to work. § If you need to assign a fixed VIVE Business Streaming server IP address to your headset, see Can I assign a fixed VIVE Business Streaming server IP address to my headset? on page 18.
  • Page 16 VIVE Business Streaming console, go to Settings About. Under Version, click Install next to VIVE Business Streaming app. § Make sure to always update VIVE Business Streaming when an update is available to get the best streaming performance.

  • Page 17: Solutions And Faqs

    § If you've just updated the graphics driver, restart your computer, and try again. Can I do mixed reality (MR) with PC VR titles? If the PC VR title supports MR, yes you can. In the VIVE Business Streaming console, make sure MR with passthrough in Settings Graphics is turned on.
  • Page 18 Can I assign a fixed VIVE Business Streaming server IP address to my headset? Starting from VIVE Business Streaming version 1.07, you can use the IP setting tool to assign a fixed VIVE Business Streaming server IP address to your headset.
  • Page 19 ™ titles with VIVE Business Streaming, check the SteamVR settings. Make sure VIVE Business Streaming is running on both your headset and computer and that the headset is detected in the SteamVR window. On your computer, open SteamVR settings. Under Advanced Settings, click Show.
  • Page 20 VIVE Business Streaming settings. We recommend updating your SteamVR to version 1.26 or later. In the VIVE Business Streaming console, open settings and go to Input. Under Controller, check if Compatibility mode is selected or not. If Compatibility mode is selected, clear the option;...
  • Page 21 Solutions and FAQs 3. Under Manage Controller Bindings For, select the app where the controllers are not working properly. Make sure to select the app where the controllers are not working properly before going to the next step. 4. In Active Controller Binding, click Custom EDIT THIS BINDING. 5.
  • Page 22 Solutions and FAQs Does the VIVE Wired Streaming Kit or VIVE Streaming Cable charge the headset's battery? No, the VIVE Wired Streaming Kit and VIVE Streaming Cable do not charge the headset's battery. § To charge the VIVE Focus Vision or VIVE Focus 3 battery, you need to use the AC adapter that comes in the box.

  • Page 23: Connections

    § Have the Wi-Fi router and the headset in the same room and try to have a clear line of sight between the headset and Wi-Fi router. § Don't use a mobile hotspot as your Wi-Fi router. § Make sure your firewall is not blocking connections from VIVE Business Streaming.
  • Page 24 Solutions and FAQs § If you keep seeing "No computer found", consult your network administrator about allowing devices to broadcast messages on the network. Are there any differences between the VIVE Streaming Cable and the VIVE Wired Streaming Cable in the VIVE Wired Streaming Kit? Yes, there are.
  • Page 25 Also, fasten both hook-and-loop cable wraps behind the speaker with the fuzzy side out. § Check the VIVE Business Streaming console to see if there are any errors. If there are errors, follow the troubleshooting steps to resolve them.

  • Page 26: Performance

    USB or wireless connection to stream. General Check the tips below to help improve the performance of VIVE Business Streaming. § If your computer is using an NVIDIA graphics card, open the NVIDIA Control Panel. Under 3D Settings, click Manage 3D settings. In the Global Settings tab, look for Power management mode, and then set it to Prefer maximum performance.
  • Page 27 VIVE Business Streaming, reduce the number of headsets connected to the wireless router. § If you're using the same wireless router for VIVE Business Streaming and video streaming services, stop using the video streaming service first while doing a wireless streaming session.
  • Page 28 What can I do? The frame rate is not sufficient, do the following: § In the VIVE Business Streaming console, open settings and go to Graphics. Set Streaminig graphics preferences to Performance. § If you're using an NVIDIA graphics card, open the NVIDIA Control Panel, and go to Manage 3D settings.
  • Page 29 Why am I experiencing stuttering in my PC VR streaming session while using VIVE Ultimate Tracker? If you're in a VR streaming session with VIVE Business Streaming and the experience is not smooth while using VIVE Ultimate Tracker, try the following: §...
  • Page 30 VIVE Wired Streaming Kit, you can enable this beta feature to enjoy smoother motion and crisper graphics. Here's how. § VIVE Business Streaming version 2.1.x or later is required. § Make sure VIVE Focus Vision is on and connected to your PC via the VIVE Wired Streaming Kit.

  • Page 31: Facial And Hand Tracking

    How do I turn on facial and eye tracking in VIVE Business Streaming? If your VIVE Business Streaming console version is 1.09 or later, facial tracking and eye tracking are already supported, you don't need to do anything. Before using eye tracking on VIVE Focus 3, calibrate VIVE Focus 3 Eye Tracker.
  • Page 32 Solutions and FAQs § Install the VIVE Business Streaming app on the headset using the VIVE Business Streaming console. § Check that the PC VR app were developed using supported SDKs. See Do PC VR apps support facial and eye tracking over VIVE Business Streaming? on page 31 for details.
  • Page 33 Select Options OSC Reset Config. How do I set up full-body tracking in VRChat? After setting up VIVE Business Streaming, your headset, and trackers, you can set up full-body tracking in VRChat. Here's how: On your PC, look at the SteamVR window and check that your headset, controllers, and trackers are being tracked.
  • Page 34 Solutions and FAQs In the Launch Pad tab, select Calibrate FBT. You’ll see your avatar in a T-pose and white balls on the avatar’s body. The white balls represent the trackers attached to your body. Move your body to line up the trackers with the corresponding body parts on your avatar. Match up your hands to your avatar's hands and press both controller triggers.

  • Page 35: Audio

    Facial expressions of VRChat avatars that use the VRCFaceTracking Unified Expressions standard are supported. VIVE Business Streaming also supports avatars using VRChat's native eyelook and eyelid tracking via OSC. For full eye and facial tracking support, you'll need to install both...

  • Page 36: Error Messages

    In SteamVR, I see an error "Wrong video card." What should I do? This error usually occurs when using a laptop to run VIVE Business Streaming. If your laptop is using an NVIDIA graphics card, open the NVIDIA Control Panel. Go to Manage 3D settings, and then in the Global Settings tab, set Preferred graphics processor to High-performance NVIDIA processor.
  • Page 37 You don't need to set Preferred graphics processor if your laptop only has a dGPU. When I launch VIVE Business Streaming on the computer, I see an error that says "No VIVE Business Streaming driver found." What should I do? If you see this error, it may be one of these reasons: §...

  • Page 38: Appendix

    1. Make sure you have a reliable internet connection. download 2. Check your network security settings to make sure the connection to VIVE Business the host server is not being blocked. Streaming 3. Run the VIVE Business Streaming installer again. installation packages due to network...
  • Page 39 120, not found. Streaming software on your computer. Check installation. License Your beta license has expired. Contact HTC to obtain a new one or exit expired. beta. Graphics Update the driver of your graphics card to the latest version. 310, driver out of date.
  • Page 40 Unable to No GPU could be found. Please restart your computer and try again. detect GPU No VIVE § The VIVE Business Streaming driver may be blocked by SteamVR. In Business SteamVR settings, go to Startup/Shutdown. Show the Advanced Streaming Settings, and then click Manage Add-Ons.
  • Page 41 § Make sure your PC's anti-virus software is not blocking the VIVE Business Streaming app. § Restart your computer and try again. Failed to bind The required network ports for VIVE Business Streaming are currently to port. occupied. Restart VIVE Business Streaming. If the error message still appears, do the following: 1.
  • Page 42 § If you've just updated the graphics driver, restart your computer, and try again. § If this error appears after updating the graphics driver, try to roll back to the driver version where VIVE Business Streaming was working fine. Unable to Select OK to retry. If the problem persists, do these: connect.

  • Page 43: Vive Business Streaming Console

    § If this error appears after updating the graphics driver, try to roll back to the driver version where VIVE Business Streaming was working fine. § In VR, quit the VIVE Business Streaming app by pressing the VIVE button on the controller, and then selecting X at the top-right corner of the menu.
  • Page 44 Check installation. License Your beta license has expired. Contact HTC to obtain a new one or exit expired. beta. Graphics Update the driver of your graphics card to the latest version. 310, driver out of date.
  • Page 45 § Restart your computer. GPU priority § Uninstall VIVE Business Streaming and install it again. § If the problem persists, do the following: 1. Uninstall VIVE Business Streaming. 2. Open the Windows registry editor and delete the following registries...
  • Page 46 Issue Steps to resolve issue code Failed to The required network ports for VIVE Business Streaming are currently bind to port. occupied. Restart VIVE Business Streaming. If the error message still appears, do the following: 1. Open the Command Prompt window.

  • Page 47: Vive Business Streaming Installer

    § If you've just updated the graphics driver, restart your computer, and try again. § If this error appears after updating the graphics driver, try to roll back to the driver version where VIVE Business Streaming was working fine. VIVE Business Streaming installer Error...

  • Page 48: Vive Business Streaming App In Headset

    VIVE Business Streaming was working fine. § In VR, quit the VIVE Business Streaming app by pressing the VIVE button on the controller, and then selecting X at the top-right corner of the menu. Then, launch VIVE Business Streaming again.

  • Page 49: Displayport (Vive Focus Vision Only)

    DP from VIVE Focus Vision. 2. Reconnect the cable to the headset. 3. Restart the headset. 4. Restart VIVE Business Streaming console. You've exceeded Your PC's graphics card has reached the maximum number the maximum of monitors it can support simultaneously and therefore a number of DisplayPort connection cannot be initiated.

  • Page 50: Trademarks And Copyrights

    The information is provided “as is” without warranty of any kind and is subject to change without notice. HTC also reserves the right to revise the content of this document at any time without prior notice.

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