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Partner A4-1-E Service Manual

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POS Terminal
A4-1-E
A5-1-E
A7-1-E
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Summary of Contents for Partner A4-1-E

  • Page 1 POS Terminal A4-1-E A5-1-E A7-1-E Service Manual...

  • Page 2: Regulatory Notices

    Regulatory Notices 警告 使用過度恐傷視力。 注意事項 使用 30 分鐘請休息 10 分鐘。未滿 2 歲幼兒不看螢幕，2 歲以上每天看螢幕不要超過 1 小時。 WARNING This is Class A Product. In domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. 警告使用者...
  • Page 3 Legislation and WEEE Symbol 2002/96/EC Waste Electrical and Electronic Equipment Directive on the treatment, collection, recycling and disposal of electric and electronic devices and their components. The crossed-out wheeled bin symbol on the device means that it should not be disposed of with other waste at the end of its working life.

  • Page 4: Safety Information

    Safety Information Computer components and electronic circuit boards can be damaged by discharges of static electricity. Working on computers that are still connected to a power supply can be extremely dangerous. Follow these guidelines to avoid damage to the computer or injury to yourself. •...

  • Page 5: Contact Information

    Contact Information Partner Tech Corporation 10F., No.233-1, Baoqiao Rd., Xindian Dist., New Taipei City 231, Taiwan http://www.partner.com.tw/...

  • Page 6: Copyright And Trademark

    Copyright and Trademark Copyright This publication, including all photographs, illustrations and software, is protected under international copyright laws, with all rights reserved. Neither this manual, nor any of the material contained herein, may be reproduced without written consent of the author. Disclaimer The information in this document is subject to change without notice.

  • Page 7: Table Of Contents

    Contents Regulatory Notices ......................2 Safety Information ......................4 Contact Information ......................5 Copyright and Trademark ....................6 About this manual ......................6 Chapter 1 Getting Started ....................9 Unpacking ........................9 Identifying Components ....................10 Connector Pin Define ....................... 16 Mainboard Connectors .....................
  • Page 8 Power Symptoms ......................55 Network Symptoms ......................55 USB Symptoms ....................... 56 Peripheral-Device Symptoms .................... 56 Boot Symptoms ......................56 Chapter 5 Replacing Field Replaceable Units (FRUs) ............ 57 Panel..........................58 Replace M.2 SSD card ..................... 59 Panel Back Cover ......................60 Power Button and LED PCBA ....................

  • Page 9: Chapter 1 Getting Started

    Getting Started This chapter describes how to unpack and identifying components on the device. Unpacking It is a good idea to save the packaging materials and shipping box in case that machine needs to be returned for service. Please un-pack and re-pack the machine terminal as shown below.

  • Page 10: Identifying Components

    Identifying Components This section describes the parts and connectors on the machine. A4-1-E Front-Right View 15“ TFT LCD Power indicator A4-1-E Rear View VFD Customer Display (optional) Slot Optional Peripheral Slot...
  • Page 11 A4-1-E I/O Connectors Power button RJ-11 Cash drawer port USB3.2 Gen 1 DC12V-In (5Gbps) Line Out COM2 DC12V-Out USB 2.0 COM3 COM1 HDMI USB3.2 Gen 1 Type-C (5Gbps)
  • Page 12 A5-1-E Front-Right View Camera (optional) 15.6“ TFT LCD Power indicator A5-1-E Rear View VFD Customer Display (optional) Slot MSR (optional) Slot M.2 Slot Cover...
  • Page 13 A5-1-E I/O Connectors Power button RJ-11 Cash drawer port USB3.2 Gen 1 DC12V-In (5Gbps) Line Out COM2 DC12V-Out USB 2.0 COM3 COM1 HDMI USB3.2 Gen 1 Type-C (5Gbps)
  • Page 14 A7-1-E Front-Right View 21.5“ TFT LCD Power indicator A7-1-E Rear View VFD Customer Display Optional Peripheral (optional) Slot Slot...
  • Page 15 A7-1-E I/O Connectors Power button RJ-11 Cash drawer port USB3.2 Gen 1 (5Gbps) DC12V-In Expansion I/O (optional) Line Out COM2 DC12V-Out USB 2.0 COM3 COM1 USB3.2 Gen 1 Type-C HDMI (5Gbps)

  • Page 16: Connector Pin Define

    Connector Pin Define This section describes the connectors pin define. COM Connector Pin Define Signal Signal +5V/ +12V *It could be supplied with power with 5V or 12V via Jumper or BIOS-setting. USB 3.2 Connector Pin Define Signal Signal USB Vcc StdA_SSRX- USB - StdA_SSRX+...
  • Page 17 LAN Connector Pin Define Signal Signal TXA+ TXC- TXA- TXB- TXB+ TXD+ TXC+ TXD- RJ-11 Cash Drawer Connector Pin Define Signal CASEOPEN2 CASH1 CASEOPEN1 CASH2 *Voltage is selected via JP1 DC 12V Input Connector Pin Define Signal DC 12V Output Connector Pin Define Signal +12V...

  • Page 18: Mainboard Connectors

    Mainboard Connectors connector to connector to connector to speaker 12V input LED cable connector to power button connector to connector to connector to touchpanel PCB LVDS cable...

  • Page 19: Chapter 2 Bios Setup

    BIOS Setup The primary function of the BIOS (Basic Input and Output System) is to identify and initiate component hardware. The BIOS parameters are stored in non-volatile BIOS memory (CMOS). CMOS contents don’t get erased when the computer is turned off. About the BIOS Setup Utility The BIOS Setup Utility enables you to configure the following items: •...

  • Page 20: Entering The Setup Utility

    Entering the Setup Utility When you power on the system, BIOS enters the Power-On Self Test (POST) routines. POST is a series of built-in diagnostics performed by the BIOS. After the POST routines are completed, the following message appears: Press DEL to run Setup Press the delete key <Delete>...

  • Page 21: Main Screen

    Main Screen This screen includes System BIOS Information, Processor, System memory and displays the System Time and System Date. System Overview This screen displays System BIOS Information, Processor, System memory, System Time and System Date. System Time/ System Date The System Time and System Date items show the current date and time held by the machine. To set the time and date use the Tab key to move from field to field.

  • Page 22: Advanced Settings

    Advanced Settings This setup screen includes sub-menus for CPU Configuration, PCH-FW Configuration, Trusted Computing, ACPI Setting, Super IO Configuration, Hardware Monitor, Display Configuration, Network Stack Configuration, NVMe Configuration and USB Configuration. CPU Configuration Intel (VMX) Virtualization Technology This feature allows you to enable or disable Intel (VMX) Visualization Technology support.

  • Page 23: Pch-Fw Configuration

    PCH-FW Configuration Trusted Computing Security Device Support This feature allows you to enable or disable security device support.
  • Page 24 ACPI Settings Enable Hibernation This item allows user to enable or disable the hibernation feature for OS. This option may be not effective with some OS. ACPI Sleep State Use this item to define how the system suspends. In the default, S1 only (CPU Stop Clock), the suspend mode is equivalent to a software power down.

  • Page 25: Super Io Configuration

    Super IO Configuration Serial Port X Voltage select This item allows you to set voltage for a serial port. When enabled, the system will meet EuP requirement. Serial Port X Configuration Serial Port x This item allows you to enables or disables a serial port. Change Settings This item allows you to specific IO address and IRQ for the serial port.This item allows you to specific IO address and IRQ.

  • Page 26: Display Configuration

    H/W Monitor This screen displays the information of the computer health status Display Configuration EDP2 Brightness This feature allows you to adjust the brightness of the EDP2.

  • Page 27: Network Stack Configuration

    Network Stack Configuration Network Stack This item allows you to enables or disables the UEFI network stack. Ipv4 PXE Support This item allows you to enables or disables IPv4 PXE boot support. When disabled, IPv4 PXE boot support will not be available. Ipv6 PXE Support This item allows you to enables or disables IPv6 PXE boot support.

  • Page 28: Usb Configuration

    NVMe sub-menu Self Test Option Select either Short or Extended Self Test. Short option will take couple of minutes and extended option will take several minutes to complete. Self Test Action Select either to test Controller alone or Controller and NameSpace option will take lot longer to complete the test.

  • Page 29: Realtek Pcie Gbe Family Controller

    Realtek PCIe GBE Family Controller...

  • Page 30: Chipset Settings

    Chipset Settings This screen allow you to configure the chipset options. Graphics Configuration GTT Size This field allows you to select how much system memory can be allocated to GTT. Aperture Size This field allows you to select how much system memory can be allocated to graphics chip for video purposes.

  • Page 31: Lcd Control

    DVMT Total Gfx Mem This item allows you to adjust DVMT5.0 total graphic memory size used by the internal graphics device. LCD Control Primary IGFX Boot Display This option allows you to set the video display that the internal graphics device will enable during the POST.

  • Page 32: Memory Information

    Memory Information PCH-IO Configuration LED S3 Function Use this item to enable or disable LED S3 Blink function. USB Maintain Port Use this item to enable or disable Maintain Port.

  • Page 33: Pci Express Configuration

    PCI Express Configuration PCI Express Root Port # Onboard (PCI Express device) Use this item to enable or disable onboard (PCI Express device). Detect Non-Compliance Device Use this item to enable or disable Detect Non-Compliance PCI Express Device.

  • Page 34: Sata Configuration

    SATA Configuration SATA Controller(s) Use this item to enable or disable the on-chip SATA controller. The default setting is Enabled. SMART Self Test This item is used to enable monitoring of hard disks that support the S.M.A.R.T. (Self-Monitoring And Reporting Technology) feature, which can allow the hard disk to report, under some circumstances, impending failures of the hard disk.

  • Page 35: Hd Audio Configuration

    USB Configuration USB Port Disable Override Use this item to enable or disable the corresponding USB port from reporting a Device Connection to the controller. USB SS/HS Physical Connector ## Use these items to enable or disable the USB Physical Connector. Once display, any USB devices plug into the connector will not be detected by BIOS or OS.

  • Page 36: Security Settings

    Security Settings This screen allows you to configure the system security settings. Create or Change Adminitrator/ User Password An administrator password takes precedence over a user password, and the administrator can limit the activities of a user. To create or change a password, follow these steps: Highlight the item Administrator/ User Password on the Security menu and press <Enter>.

  • Page 37: Boot Settings

    Boot Settings This screen allow you to configure the boot options. Setup Prompt Timeout Number of seconds to wait for setup activation key. 65535 (0xFFFF) means indefinite waiting. Bootup Numlock State This item is used to select the Power-on state for Numlock. FullScreen Logo This item enables you to show the full screen logo on the bootup screen.

  • Page 38: Save & Exit

    Save & Exit This screen allows you to load default setting values, save changes and discard changes. Save Changes and Reset Highlight this item and press <Enter> to save the changes that you have made in the Setup Utility and restart the system. When the dialog box appears, press <Yes> to save and exit, or press <No>...

  • Page 39: Chapter 3 Installing Drivers And Software

    Installing Drivers and Software This section explains how to install the included drivers and software. Intel Chipset Driver The Intel Chipset Device Software updates the Windows INF files so that the Intel chipset is correctly configured. Follow these instructions to install the chipset software : Click Next to continue.
  • Page 40 Read the license agreement, then click Accept. Browse the ReadMe Information, then click Install.
  • Page 41 The Intel Chipset Software Utility files are installed to the system. When prompted to restart, click Restart Now to restart the system.

  • Page 42: Lan Driver

    LAN Driver Refer to the following to install the LAN driver. Press Windows + X keys together from keyboard and select Device Manger Locate Network Adapters in the list and expand it Right-click on Realtek PCIe GbE Family Controller option and select Properties Click on Driver tab and choose Update Driver.
  • Page 43 Select Browse my computer for drivers. Click Browse and find the driver folder and then click Next. It will find the drivers and install them. Wait for this to complete and select Close.

  • Page 44: Audio Driver

    Audio Driver Refer to the following to install the audio driver. Click Next to continue. Click Next to continue.
  • Page 45 Select Yes, I want to restart my computer now. Then click Finish to restart the system.

  • Page 46: Graphics Driver

    Graphics Driver Refer to the following to install the graphics driver. Double-click the executable file. The following screen appears. Click Next to continue. Read the license agreement, then click Yes.
  • Page 47 Click Next to continue. Click Next to continue.
  • Page 48 Select Yes, I want to restart this computer now. Click Finish to complete the installation.

  • Page 49: Hid Event Filter Driver

    HID Event Filter Driver Refer to the following to install the HID Event Filter driver. Double-click the executable file. The following screen appears. Click Next to continue. Read the license agreement, then click Yes.
  • Page 50 Click Next to continue. Select Yes, I want to restart this computer now. Click Finish to complete the installation.

  • Page 51: Me Driver

    ME Driver Refer to the following to install the ME driver. Double-click the executable file. The following screen appears. Click Next to continue. Read the license agreement. Select the option I accept the terms in the license agreement, then click Next.
  • Page 52 Click Next to continue. Click Finish to complete the installation.

  • Page 53: Chapter 4 Locating The Problem

    Locating the Problem Refer to this section to locate the problem with the drvice. General Checkout Guidelines Use the following procedure to troubleshoot problems: • Identify as many symptoms as possible in detail. • Verify symptoms by recreating them. • Follow the corrective procedures in order.

  • Page 54: Lcd Symptoms

    Refer to the following to prevent incorrect cash drawer status detection by the system: I/O Port Port Condition Note Address High(1) → Close If Bit is set to Low to open Cashdrawer A 0590 the cash drawer, after it Control port Low(0) →...

  • Page 55: Touch Screen Symptoms

    Touch Screen Symptoms Symptom Corrective Procedure • Touchscreen does not • Install the HID driver. function • Reseat the panel cable. • No virtual mouse • Reseat the touchscreen board-to-touch panel cable. • Cursor doesn’t follow when • Replace the touch panel. touching the screen Power Symptoms Symptom...

  • Page 56: Usb Symptoms

    USB Symptoms Symptom Corrective Procedure • USB device does not function • Check that the USB device is detected in Windows Device Manager. • Reinstall the USB device driver. • Replace the mainboard. Peripheral-Device Symptoms Symptom Corrective Procedure • USB ports do not work •...

  • Page 57: Chapter 5 Replacing Field Replaceable Units (Frus)

    Replacing Field Replaceable Units (FRUs) This chapter provides instructions for replacing FRUs. Before You Begin Make sure you have a stable, clean working environment. Dust and dirt can get into components and may cause malfunction. Adequate lighting and proper tools can prevent you from accidentally damaging the internal components.

  • Page 58: Panel

    Panel Remove the screws that secures the base to the panel. CAUTION The screen is fragile. Placing the monitor face-down on a flat, soft area prevents scratches, defacing, or breakage. Slide the panel and remove it from the base.

  • Page 59: Replace M.2 Ssd Card

    Replace M.2 SSD card Before proceeding, remove the following FRUs. • Panel Remove 1 screw from the M.2 slot cover. Open the M.2 slot cover, remove 1 screw securing the M.2 SSD card and replace the M.2 SSD card.

  • Page 60: Panel Back Cover

    Panel Back Cover Before proceeding, remove the following FRUs. • Panel Push and shile out to remove the VFD and MSR compartment covers. Remove 2 screws from the memory slot cover. After then you can replace the memory.
  • Page 61 Remove 7 screws from the panel back cover. Open the panel back cover.

  • Page 62: Power Button And Led Pcba

    Power Button and LED PCBA Before proceeding, remove the following FRUs. • Panel • Panel Back Cover Disconnect the cables from the mainboard. Remove 2 screws that secure the power button and LED PCBA. Remove the PCBA.

  • Page 63: Speaker

    Speaker Before proceeding, remove the following FRUs. • Panel • Panel Back Cover Remove 2 screws that secure the speaker. Disconnect the cable from the mainboard. Remove the speaker.

  • Page 64: Dc 12V Out Jack

    DC 12V Out Jack Before proceeding, remove the following FRUs. • Panel • Panel Back Cover Rotate counterclockwise to remove the jack. Disconnect the cable from the mainboard.

  • Page 65: Lvds Cable

    LVDS Cable Before proceeding, remove the following FRUs. • Panel • Panel Back Cover Disconnect the LVDS cable. Remove the screw that secures the LVDS grounding wire on the motherboard.

  • Page 66: I/O Shield

    I/O Shield Before proceeding, remove the following FRUs. • Panel • Panel Back Cover • DC 12V Jack Remove the 3 screws that secure the I/O Shiled on Panel Bracket. Remove the I/O Shiled. Mainboard Before proceeding, remove the following FRUs. •...

  • Page 67: Appendix A Specification

    Specification Item A4-1-E Display 15” 4:3 1024x768 (400 nits) Touch PCAP touch Intel Celeron J6412 (Elkhart Lake) ® ® Memory DDR4 4GB, 8GB, 16GB Storage M.2 PCIe SSD: 128G / 256G External I/O Interface 3 * Serial ports, RS232 (RJ45), RI/5V/12V selection by BIOS (COM1, COM2, COM3) 1 * LAN, ( IEEE 802.3 10/100/1000 Mbps Ethernet, RJ45)
  • Page 68 Item A5-1-E Intel Elkhart Lake Celeron Processor J6412 ® ® Display “15.6” Active TFT color LCD, resolution 1366 x 768, LED backlight “15.6” Resolution 1920 x 1080 (optional) Touch PCAP Touch Memory 2 x 260 pin DDR4 SO-DIMM DDR4-3200 vertical type, standard Spec 4G, 8G, Ethernet IEEE 802.3 10/100/1000 Gigabit Ethernet x 1 Storage...
  • Page 69 Item A7-1-E Display 21.5” Resolution 1920x1080 (300 nits) Touch PCAP touch Intel Celeron J6412 (Elkhart Lake) ® ® Memory DDR4 4GB, 8GB, 16GB Storage M.2 PCIe SSD: 128G / 256G External I/O Interface 3 * Serial ports, RS232 (RJ45), RI/5V/12V selection by BIOS (COM1, COM2, COM3) 1 * LAN, ( IEEE 802.3 10/100/1000 Mbps Ethernet, RJ45) 1 * RJ11 port supports 2 cash drawer with 24V / 12V by jumper setting...

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