Partner A4-1-A Service Manual
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Partner A4-1-A Service Manual

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POS Terminal
A4-1-A
A5-1-A
A7-1-A
Service Manual

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Summary of Contents for Partner A4-1-A

  • Page 1 POS Terminal A4-1-A A5-1-A A7-1-A Service Manual...

  • Page 2: Regulatory Notices

    Regulatory Notices 警告 使用過度恐傷視力。 注意事項 使用 分鐘請休息 分鐘。未滿 歲幼兒不看螢幕， 歲以上每天看螢幕不要超過 小時。 WARNING This is Class A Product. In domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. 警告使用者 這是甲類的資訊產品，在居住的環境中使用時，可能會造成射頻干擾，在這種情況下，使用者會被要 求採取某些適當的對策。...
  • Page 3 Legislation and WEEE Symbol 2002/96/EC Waste Electrical and Electronic Equipment Directive on the treatment, collection, recycling and disposal of electric and electronic devices and their components. The crossed-out wheeled bin symbol on the device means that it should not be disposed of with other waste at the end of its working life.

  • Page 4: Safety Information

    Safety Information Computer components and electronic circuit boards can be damaged by discharges of static electricity. Working on computers that are still connected to a power supply can be extremely dangerous. Follow these guidelines to avoid damage to the computer or injury to yourself. •...

  • Page 5: Contact Information

    Contact Information Partner Tech Corporation 10F., No.233-2, Baoqiao Rd., Xindian Dist., New Taipei City 231, Taiwan http://www.partner.com.tw/...

  • Page 6: Copyright And Trademark

    Copyright and Trademark Copyright This publication, including all photographs, illustrations and software, is protected under international copyright laws, with all rights reserved. Neither this manual, nor any of the material contained herein, may be reproduced without written consent of the author. Disclaimer The information in this document is subject to change without notice.

  • Page 7: Table Of Contents

    Contents Regulatory Notices ......................2 Safety Information ......................4 Contact Information ......................5 Copyright and Trademark ....................6 About this manual ......................6 Chapter 1 Getting Started ....................9 Unpacking ........................9 Identifying Components ....................10 Connector Pin Define ....................... 16 Mainboard Jumper ......................
  • Page 8 Power Symptoms ......................55 Network Symptoms ......................55 USB Symptoms ....................... 56 Peripheral-Device Symptoms .................... 56 Boot Symptoms ......................56 Chapter 5 Replacing Field Replaceable Units (FRUs) ............ 57 Panel..........................58 Panel Back Cover ......................59 MSR PCBA ........................62 Power Button and LED PCBA ....................

  • Page 9: Chapter 1 Getting Started

    Getting Started This chapter describes how to unpack and identifying components on the device. Unpacking It is a good idea to save the packaging materials and shipping box in case that machine needs to be returned for service. Please un-pack and re-pack the machine terminal as shown below.

  • Page 10: Identifying Components

    Identifying Components This section describes the parts and connectors on the machine. A4-1-A Front-Right View 15“ TFT LCD Power indicator A4-1-A Rear View VFD Customer Display (optional) Slot Optional Peripheral Slot...
  • Page 11 A4-1-A I/O Connectors Power button RJ-11 Cash drawer port DC12V-In COM2 USB 3.0 LAN 1 LAN2 Line Out COM1 DC12V-Out HDMI...
  • Page 12 A5-1-A Front-Right View Camera (optional) 15.6“ TFT LCD Power indicator A5-1-A Rear View VFD Customer Display (optional) Slot MSR (optional) Slot...
  • Page 13 A5-1-A I/O Connectors Power button RJ-11 Cash drawer port DC12V-In USB 3.0 COM2 LAN 1 LAN2 Line Out COM1 DC12V-Out HDMI...
  • Page 14 A7-1-A Front-Right View 21.5“ TFT LCD Power indicator A7-1-A Rear View VFD Customer Display Optional Peripheral (optional) Slot Slot...
  • Page 15 A7-1-A I/O Connectors Power button RJ-11 Cash drawer port COM2 DC12V-In Expansion I/O (optional) USB 3.0 LAN 1 Line Out COM1 LAN2 DC12V-Out HDMI...

  • Page 16: Connector Pin Define

    Connector Pin Define This section describes the connectors pin define. COM Connector Pin Define Signal Signal +5V/ +12V *It could be supplied with power with 5V or 12V via Jumper or BIOS-setting. VGA Connector Pin Define Signal Signal Signal AGND Green AGND DDC DAT...
  • Page 17 LAN Connector Pin Define Signal Signal TXA+ TXC- TXA- TXB- TXB+ TXD+ TXC+ TXD- RJ-11 Cash Drawer Connector Pin Define Signal CASEOPEN2 CASH1 CASEOPEN1 CASH2 *Voltage is selected via JP1 DC 12V Input Connector Pin Define Signal DC 12V Output Connector Pin Define Signal +12V...

  • Page 18: Mainboard Jumper

    Mainboard Jumper Cash Drawer Power Cash Drawer Enable/ Disable Select Jumper Select Jumper CMOS Clear Jumper EDP VDD Select Jumper AT or ATX Select Jumper Jumper Setting Function CLR_COMS1 1-2(Default) Normal Clear COMS (CMOS Clear Jumper) 1-2(Default) ATX Mode AT Mode (AT or ATX Select Jumper) JP_LVDDP1 1-2(Default)

  • Page 19: Mainboard Connectors

    Mainboard Connectors connector to connector to speaker power button connector to LED cable connector to MSR PCBA connector to connector to LVDS cable VGA port...

  • Page 21: Chapter 2 Bios Setup

    BIOS Setup The primary function of the BIOS (Basic Input and Output System) is to identify and initiate component hardware. The BIOS parameters are stored in non-volatile BIOS memory (CMOS). CMOS contents don’t get erased when the computer is turned off. About the BIOS Setup Utility The BIOS Setup Utility enables you to configure the following items: •...

  • Page 22: Entering The Setup Utility

    Entering the Setup Utility When you power on the system, BIOS enters the Power-On Self Test (POST) routines. POST is a series of built-in diagnostics performed by the BIOS. After the POST routines are completed, the following message appears: Press DEL to run Setup Press the delete key <Delete>...

  • Page 23: Main Screen

    Main Screen This screen includes System BIOS Information, Processor, System memory and displays the System Time and System Date. System Overview This screen displays System BIOS Information, Processor, System memory, System Time and System Date. System Time/ System Date The System Time and System Date items show the current date and time held by the machine. To set the time and date use the Tab key to move from field to field.

  • Page 24: Advanced Settings

    Advanced Settings This setup screen includes sub-menus for APCI Configuration, CPU Configuration, SATA Configuration, USB Configurations, Super IO Configurations and Hardware Health Configuration. ACPI Settings Enable Hibernation This item allows user to enable or disable the hibernation feature for OS. This option may be not effective with some OS.
  • Page 25 Power Button When disabled, the power button can’t turn the system power off. When enabled, the power button can be used to turn off the system. LED S3 Function This feature allows you to enable or disable the LED S3 blinking feature. USB Maintain Port This feature allows you to enable or disable the USB maintain port.
  • Page 26 Serial Port X Configuration Serial Port x This item allows you to enables or disables a serial port. Change Settings This item allows you to specific IO address and IRQ for the serial port.This item allows you to specific IO address and IRQ. Parallel Port Configuration Parallel Port This item allows you to enables or disables the parallel port.
  • Page 27 H/W Monitor This screen displays the information of the computer health status CPU Configuration EIST This item allow you to enable or disable EIST (Enhanced Intel Speedstep Technology). When enabled, CPU will reduce power consumption. Turbo Mode This item allow you to enable or disable processor Turbo Mode. Active Processor Cores This item allows you to enables or disables number of cores in each processor package.
  • Page 28 Intel Virtualization Technology This feature allows you to enable or disable Intel Virtualization Technology support. Network Stack Configuration Network Stack This item allows you to enables or disables the UEFI network stack. Ipv4 PXE Support This item allows you to enables or disables IPv4 PXE boot support. When disabled, IPv4 PXE boot support will not be available.
  • Page 29 CSM Configuration CSM Support Use this item to enable or disable CSM support. Option ROM Messages This item is used to set a display mode, Force BIOS or Keep Current, for Option ROM. Boot option filter This item controls the priority of Legacy and UEFI. Option ROM execution These items control the execution of UEFI and Legacy PXE OpROM.
  • Page 30 eMMC Controller This item allows you to enables or disables eMMC device supported. USB Configuration Legacy USB Support When enabled, the BIOS will enable legacy support for USB keyboards, mice and floppy drives. You will be able to use these USB devices even with operating systems that do not support USB.

  • Page 31: Chipset Settings

    Chipset Settings This screen allow you to configure the chipset options. Memory Information...
  • Page 32 South Bridge OS Selection This field allows you to select the target OS. Graphics Configuration GTT Size This field allows you to select how much system memory can be allocated to GTT. Aperture Size This field allows you to select how much system memory can be allocated to graphics chip for video purposes.
  • Page 33 DVMT Pre-Allocated This item allows you to adjust system memory that can be pre-allocated as graphics memory. DVMT Total Gfx Mem This item allows you to adjust DVMT5.0 total graphic memory size used by the internal graphics device. Primary IGFX Boot Display This option allows you to set the video display that the internal graphics device will enable during the POST.
  • Page 34 Mini-PCIE USB Port This item allows you to enable or disable the Mini PCIE USB device. HD-Audio Configuration HD-Audio Support Use this item to enable or disable HD-Audio support. SATA Configuration SATA Controller Use this item to enable or disable the on-chip SATA controller. The default setting is Enabled. SATA Mode Selection This item is used to configure SATA mode.

  • Page 35: Security Settings

    SMART Self Test This item is used to enable monitoring of hard disks that support the S.M.A.R.T. (Self-Monitoring And Reporting Technology) feature, which can allow the hard disk to report, under some circumstances, impending failures of the hard disk. Security Settings This screen allows you to configure the system security settings.

  • Page 36: Boot Settings

    Boot Settings This screen allow you to configure the boot options. Setup Prompt Timeout Number of seconds to wait for setup activation key. 65535 (0xFFFF) means indefinite waiting. Bootup Numlock State This item is used to select the Power-on state for Numlock. FullScreen Logo This item enables you to show the full screen logo on the bootup screen.

  • Page 37: Save & Exit

    Save & Exit This screen allows you to load default setting values, save changes and discard changes. Save Changes and Exit Highlight this item and press <Enter> to save the changes that you have made in the Setup Utility and restart the system. When the dialog box appears, press <Yes> to save and exit, or press <No>...

  • Page 39: Chapter 3 Installing Drivers And Software

    Installing Drivers and Software This section explains how to install the included drivers and software. Intel Chipset Driver The Intel Chipset Device Software updates the Windows INF files so that the Intel chipset is correctly configured. Follow these instructions to install the chipset software : Click Next to continue.
  • Page 40 Read the license agreement, then click Accept. Browse the ReadMe Information, then click Install.
  • Page 41 The Intel Chipset Software Utility files are installed to the system. When prompted to restart, click Restart Now to restart the system.

  • Page 42: Lan Driver

    LAN Driver Refer to the following to install the LAN driver. Click Next to continue. Click Install to begin installation.
  • Page 43 When installation is completed, click Finish.

  • Page 44: Audio Driver

    Audio Driver Refer to the following to install the audio driver. Click Next to continue. Click Next to continue.
  • Page 45 Select Yes, I want to restart my computer now. Then click Finish to restart the system.

  • Page 46: Serial Io Driver

    Serial IO Driver Refer to the following to install the Serial IO driver. Click Next to continue. Read the license agreement, check “I accept the term of the License Agreement”. Click Next to continue.
  • Page 47 Click Next to continue. Click Next to continue.
  • Page 48 Click Yes, I want to restart my computer now and then click Finish.

  • Page 49: Graphics Driver

    Graphics Driver Refer to the following to install the graphics driver. Double-click the executable file. The following screen appears. Click Next to continue. Click Next to continue.
  • Page 50 Read the license agreement, then click Yes. Click Next to continue.
  • Page 51 Click Next to continue. Select Yes, I want to restart this computer now. Click Finish to complete the installation.

  • Page 53: Chapter 4 Locating The Problem

    Locating the Problem Refer to this section to locate the problem with the drvice. General Checkout Guidelines Use the following procedure to troubleshoot problems: • Identify as many symptoms as possible in detail. • Verify symptoms by recreating them. • Follow the corrective procedures in order.

  • Page 54: Lcd Symptoms

    Refer to the following to prevent incorrect cash drawer status detection by the system: I/O Port Port Condition Note Address High(1) → Close If Bit is set to Low to open Cashdrawer A 0590 the cash drawer, after it Control port Low(0) →...

  • Page 55: Touch Screen Symptoms

    Touch Screen Symptoms Symptom Corrective Procedure • Touchscreen does not • Install and run the touchscreen tility from the driver CD. function • Reseat the panel cable. • No virtual mouse • Reseat the touchscreen board-to-touch panel cable. • Cursor doesn’t follow when •...

  • Page 56: Usb Symptoms

    USB Symptoms Symptom Corrective Procedure • USB device does not function • Check that the USB device is detected in Windows Device Manager. • Reinstall the USB device driver. • Replace the mainboard. Peripheral-Device Symptoms Symptom Corrective Procedure • USB ports do not work •...

  • Page 57: Chapter 5 Replacing Field Replaceable Units (Frus)

    Replacing Field Replaceable Units (FRUs) This chapter provides instructions for replacing FRUs. Before You Begin Make sure you have a stable, clean working environment. Dust and dirt can get into components and may cause malfunction. Adequate lighting and proper tools can prevent you from accidentally damaging the internal components.

  • Page 58: Panel

    Panel Remove the screws that secures the base to the panel. CAUTION The screen is fragile. Placing the monitor face-down on a flat, soft area prevents scratches, defacing, or breakage. Slide the panel and remove it from the base.

  • Page 59: Panel

    Panel Back Cover Before proceeding, remove the following FRUs. • Panel Remove the DECO cover on the MSR cover. Remove the two screws that secure the MSR cover. Push and shile out to remove the MSR cover. Remove the DECO cover on the VFD cover.
  • Page 60 Push and slide out to remove the VFD cover. Remove 7 screws from the shield. Remove the shield.
  • Page 61 Remove 12 screws from the panel back cover. Open the panel back cover.

  • Page 62: Msr Pcba

    MSR PCBA Before proceeding, remove the following FRUs. • Panel • Panel Back Cover Remove two screws that secure the MSR PCBA. Disconnect the cable from the mainboard. Remove the MSR PCBA.

  • Page 63: Power Button And Led Pcba

    Power Button and LED PCBA Before proceeding, remove the following FRUs. • Panel • Panel Back Cover Disconnect the cables from the mainboard. Remove 2 screws that secure the power button and LED PCBA. Remove the PCBA.

  • Page 64: Speaker

    Speaker Before proceeding, remove the following FRUs. • Panel • Panel Back Cover Remove 2 screws that secure the speaker. Disconnect the cable from the mainboard. Remove the speaker.

  • Page 65: Vga Port

    VGA Port Before proceeding, remove the following FRUs. • Panel • Panel Back Cover Disconnect the VGA port connector. Remove the screw that secures the VGA port grounding wire on the motherboard. Remove the 2 hex screws on either side of the VGA port.

  • Page 66: Lvds Cable

    LVDS Cable Before proceeding, remove the following FRUs. • Panel • Panel Back Cover Disconnect the LVDS cable. Remove the screw that secures the LVDS grounding wire on the motherboard.

  • Page 67: I/O Shield

    I/O Shield Before proceeding, remove the following FRUs. • VGA Port Remove the 3 screws that secure the I/O Shiled on Panel Bracket. Remove the I/O Shiled.

  • Page 68: Mainboard

    Mainboard Before proceeding, remove the following FRUs. • Panel • Panel Back Cover Disconnect the MSR PCBA, Power Button and LED PCBA , Speaker, VGA Port and LVDS Cable connectors from the mainboard. Remove all screws from the mainboard. Remove the mainboard.

  • Page 69: Appendix A Specification

    Specification Item A4-1-K Intel Celeron Processor 3955U (SKYLAKE-U Co-lay) ® Intel Core™ i3-6100U Processor (SKYLAKE-U Co-lay) ® Intel Core™ i5-6300U Processor (SKYLAKE-U Co-lay) ® Intel Celeron 3965U (KABYLAKE-U Co-lay) ® Intel Core™ i3-7100U (KABYLAKE-U Co-lay) ® Intel Core™ i5-7300U (KABYLAKE-U Co-lay) ®...
  • Page 70 Item A5-1-K ® Intel Celeron Processor 3955U (SKYLAKE-U Co-lay) ® Intel Core™ i3-6100U Processor (SKYLAKE-U Co-lay) ® Intel Core™ i5-6300U Processor (SKYLAKE-U Co-lay) ® Intel Celeron 3965U (KABYLAKE-U Co-lay) ® Intel Core™ i3-7100U (KABYLAKE-U Co-lay) ® Intel Core™ i5-7300U (KABYLAKE-U Co-lay) Display 15.6”...
  • Page 71 Item A7-1-K Intel Celeron Processor 3955U (SKYLAKE-U Co-lay) ® Intel Core™ i3-6100U Processor (SKYLAKE-U Co-lay) ® Intel Core™ i5-6300U Processor (SKYLAKE-U Co-lay) ® Intel Celeron 3965U (KABYLAKE-U Co-lay) ® Intel Core™ i3-7100U (KABYLAKE-U Co-lay) ® Intel Core™ i5-7300U (KABYLAKE-U Co-lay) ®...

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