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Related Manuals for Partner A4-1-K
Summary of Contents for Partner A4-1-K
- Page 1 POS Terminal A4-1-K A5-1-K A7-1-K Service Manual...
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Page 2: Regulatory Notices
Regulatory Notices 警告 使用過度恐傷視力。 注意事項 使用 分鐘請休息 分鐘。未滿 歲幼兒不看螢幕， 歲以上每天看螢幕不要超過 小時。 WARNING This is Class A Product. In domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. 警告使用者 這是甲類的資訊產品，在居住的環境中使用時，可能會造成射頻干擾，在這種情況下，使用者會被要 求採取某些適當的對策。... - Page 3 Legislation and WEEE Symbol 2002/96/EC Waste Electrical and Electronic Equipment Directive on the treatment, collection, recycling and disposal of electric and electronic devices and their components. The crossed-out wheeled bin symbol on the device means that it should not be disposed of with other waste at the end of its working life.
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Page 4: Safety Information
Safety Information Computer components and electronic circuit boards can be damaged by discharges of static electricity. Working on computers that are still connected to a power supply can be extremely dangerous. Follow these guidelines to avoid damage to the computer or injury to yourself. •... -
Page 5: Contact Information
Contact Information Partner Tech Corporation 10F., No.233-2, Baoqiao Rd., Xindian Dist., New Taipei City 231, Taiwan http://www.partner.com.tw/... -
Page 6: Copyright And Trademark
Copyright and Trademark Copyright This publication, including all photographs, illustrations and software, is protected under international copyright laws, with all rights reserved. Neither this manual, nor any of the material contained herein, may be reproduced without written consent of the author. Disclaimer The information in this document is subject to change without notice. -
Page 7: Table Of Contents
Contents Regulatory Notices ......................2 Safety Information ......................4 Contact Information ......................5 Copyright and Trademark ....................6 About this manual ......................6 Chapter 1 Getting Started ....................9 Unpacking ........................9 Identifying Components ....................10 Connector Pin Define ....................... 16 Mainboard Jumper ...................... - Page 8 Network Symptoms ......................49 USB Symptoms ....................... 50 Peripheral-Device Symptoms .................... 50 Boot Symptoms ......................50 Chapter 5 Replacing Field Replaceable Units (FRUs) ............ 51 Panel..........................52 Panel Back Cover ......................53 MSR PCBA ........................54 Power Button ........................55 Speaker ..........................
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Page 9: Chapter 1 Getting Started
Getting Started This chapter describes how to unpack and identifying components on the device. Unpacking It is a good idea to save the packaging materials and shipping box in case that machine needs to be returned for service. Please un-pack and re-pack the machine terminal as shown below. -
Page 10: Identifying Components
Identifying Components This section describes the parts and connectors on the machine. A4-1-K Front-Right View 15“ TFT LCD Power indicator A4-1-K Rear View VFD Customer Display (optional) Slot Optional Peripheral Slot... - Page 11 A4-1-K I/O Connectors Power button RJ-11 Cash drawer port DC12V-In USB 3.0 COM2 LAN 1 LAN2 Line Out COM1 DC12V-Out HDMI...
- Page 12 A5-1-K Front-Right View Camera (optional) 15.6“ TFT LCD Power indicator A5-1-K Rear View VFD Customer Display (optional) Slot MSR (optional) Slot...
- Page 13 A5-1-K I/O Connectors RJ-11 Cash drawer port DC12V-In LAN1 COM2 USB 3.0 LAN2 Line Out Power COM1 DC12V-Out button HDMI...
- Page 14 A7-1-K Front-Right View 21.5“ TFT LCD Power indicator A7-1-K Rear View VFD Customer Display Optional Peripheral (optional) Slot Slot...
- Page 15 A7-1-K I/O Connectors Power button RJ-11 Cash drawer port COM2 DC12V-In Expansion I/O (optional) USB 3.0 LAN 1 Line Out COM1 LAN2 DC12V-Out HDMI...
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Page 16: Connector Pin Define
Connector Pin Define This section describes the connectors pin define. COM Connector Pin Define Signal Signal +5V/ +12V *It could be supplied with power with 5V or 12V via Jumper or BIOS-setting. VGA Connector Pin Define Signal Signal Signal AGND Green AGND DDC DAT... - Page 17 LAN Connector Pin Define Signal Signal TXA+ TXC- TXA- TXB- TXB+ TXD+ TXC+ TXD- RJ-11 Cash Drawer Connector Pin Define Signal CASEOPEN2 CASH1 CASEOPEN1 CASH2 *Voltage is selected via JP1 DC 12V Input Connector Pin Define Signal DC 12V Output Connector Pin Define Signal +12V...
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Page 18: Mainboard Jumper
Mainboard Jumper Cash Drawer Detach Cash Drawer VDD Front USB1 Select Jumper Select Jumper Select Jumper COM4 Select Jumper COM3 Select Jumper CMOS Clear Jumper LVDS1/LVDS2/EDP1 LVDS1/LVDS2/EDP1 Backlight VDD Pin VDD Select Jumper Jumper Jumper Setting Function CLR_COMS1 1-2(Default) Normal Clear COMS (CMOS Clear Jumper) JP_BLP1... -
Page 19: Mainboard Connectors
Jumper Setting Description COM3_Pin9: 5V JC_COM3 3-4 (Default) COM3_Pin9: RI# (COM3 Select Jumper) COM3_Pin9: 12V COM4_Pin9: 5V JC_COM4 3-4 (Default) COM4_Pin9: RI# (COM4 Select Jumper) COM4_Pin9: 12V JC_USBF1 1-2(Default) + 5V (Front USB1 VDD Select Jumper ) + 3.3V Mainboard Connectors connector to connector to speaker... -
Page 21: Chapter 2 Bios Setup
BIOS Setup The primary function of the BIOS (Basic Input and Output System) is to identify and initiate component hardware. The BIOS parameters are stored in non-volatile BIOS memory (CMOS). CMOS contents don’t get erased when the computer is turned off. About the BIOS Setup Utility The BIOS Setup Utility enables you to configure the following items: •... -
Page 22: Entering The Setup Utility
Entering the Setup Utility When you power on the system, BIOS enters the Power-On Self Test (POST) routines. POST is a series of built-in diagnostics performed by the BIOS. After the POST routines are completed, the following message appears: Press DEL to run Setup Press the delete key <Delete>... -
Page 23: Main Screen
Main Screen This screen includes System BIOS Information, Processor, System memory and displays the System Time and System Date. System Overview This screen displays System BIOS Information, Processor, System memory, System Time and System Date. System Time/ System Date The System Time and System Date items show the current date and time held by the machine. To set the time and date use the Tab key to move from field to field. -
Page 24: Advanced Settings
Advanced Settings This setup screen includes sub-menus for APCI Configuration, CPU Configuration, SATA Configuration, USB Configurations, Super IO Configurations and Hardware Health Configuration. CPU Configuration Intel (VMX) Virtualization Technology This feature allows you to enable or disable Intel VMX (Virtual-Machine Extensions) Virtualization Technology support that can utilize the additional hardware capabilities provided by Vanderpool Technology. - Page 25 PCH-FW Configuration This screen displays the information of PCH firmware, such as the firmware version, mode, SKU, integrity value, and status. ACPI Settings Enable Hibernation This item allows user to enable or disable the hibernation feature for OS. This option may be not effective with some OS.
- Page 26 Soft-Off by PWR-BTTN Under ACPI (Advanced Configuration and Power management Interface) you can create a software power down. In a software power down, the system can be resumed by Wake Up Alarms. This item lets you install a software power down that is controlled by the normal power button on your system.
- Page 27 Serial Port X Configuration Serial Port x This item allows you to enables or disables a serial port. Change Settings This item allows you to specific IO address and IRQ for the serial port.This item allows you to specific IO address and IRQ. Parallel Port Configuration Parallel Port This item allows you to enables or disables the parallel port.
- Page 28 Hardware Monitor This screen displays the information of the computer health status Network Stack Configuration Network Stack This item allows you to enables or disables the UEFI network stack. Ipv4 PXE Support This item allows you to enables or disables IPv4 PXE boot support. When disabled, IPv4 PXE boot support will not be available.
- Page 29 Ipv6 Configuration Policy This item allows you to set the IP6 configuration policy. PXE boot wait time This item allows you to abort the PXE boot by pressing the ESC key for a specific wait time. Media detect count This item allows you to check the media for a specific number of times. CSM Configuration CSM Support Use this item to enable or disable CSM support.
- Page 30 eMMC Configuration eMMC Controller This item allows you to enables or disables eMMC device supported. eMMC Controller This item allows you to enables or disables the SCS eMMC 5.0 HS400 mode. SDIO Access Mode This item allows you to set SD device access mode: •...
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Page 31: Chipset Settings
Chipset Settings This screen allow you to configure the chipset options. Graphics Configuration GTT Size This field allows you to select how much system memory can be allocated to GTT. Aperture Size This field allows you to select how much system memory can be allocated to graphics chip for video purposes. - Page 32 LCD Control This sub-menu allows you to set up the LVDS control. Memory Information PCH-IO Configuration PCI Express Configuration This sub-menu allows you to set up the PCI express configuration. SATA And RST Configuration This sub-menu allows you to set up the SATA and RST configuration. USB Configuration This sub-menu allows you to set up the USB configuration.
- Page 33 Mini-PCIE USB Support This item allows you to enable or disable the Mini-PCIE USB signal. LAN1 / LAN2 Wake This feature allows you to enable or disable the Wake on LAN function. LED S3 Function This feature allows you to enable or disable the LED S3 blinking feature. USB Maintain Port This feature allows you to enable or disable the USB maintain port.
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Page 34: Security Settings
Security Settings This screen allows you to configure the system security settings. Create or Change Adminitrator/ User Password An administrator password takes precedence over a user password, and the administrator can limit the activities of a user. To create or change a password, follow these steps: Highlight the item Administrator/ User Password on the Security menu and press <Enter>. -
Page 35: Boot Settings
Boot Settings This screen allow you to configure the boot options. Setup Prompt Timeout Number of seconds to wait for setup activation key. 65535 (0xFFFF) means indefinite waiting. Bootup Numlock State This item is used to select the Power-on state for Numlock. FullScreen Logo This item enables you to show the full screen logo on the bootup screen. -
Page 36: Save & Exit
Save & Exit This screen allows you to load default setting values, save changes and discard changes. Save Changes and Reset Highlight this item and press <Enter> to save the changes that you have made in the Setup Utility and restart the system. When the dialog box appears, press <Yes> to save and exit, or press <No>... -
Page 37: Chapter 3 Installing Drivers And Software
Installing Drivers and Software This section explains how to install the included drivers and software. Intel Chipset Driver The Intel Chipset Device Software updates the Windows INF files so that the Intel chipset is correctly configured. Follow these instructions to install the chipset software : Click Next to continue. - Page 38 Read the license agreement, then click Accept. Browse the ReadMe Information, then click Install.
- Page 39 The Intel Chipset Software Utility files are installed to the system. When prompted to restart, click Restart Now to restart the system.
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Page 40: Lan Driver
LAN Driver Refer to the following to install the LAN driver. Click Next to continue. Click Install to begin installation. - Page 41 When installation is completed, click Finish.
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Page 42: Intel Serial Io
Intel Serial IO Refer to the following to install the Serial IO driver. Click Next to continue. Read the license agreement, check “I accept the terms in the License Agreement”. Click Next to continue. - Page 43 Click Next to continue. Click Next to continue.
- Page 44 Select Yes, I want to restart my computer now. Then click Finish to restart the system.
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Page 45: Audio Driver
Audio Driver Refer to the following to install the audio driver. Click Next to continue. Click Next to continue. - Page 46 Select Yes, I want to restart my computer now. Then click Finish to restart the system.
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Page 47: Chapter 4 Locating The Problem
Locating the Problem Refer to this section to locate the problem with the drvice. General Checkout Guidelines Use the following procedure to troubleshoot problems: • Identify as many symptoms as possible in detail. • Verify symptoms by recreating them. • Follow the corrective procedures in order. -
Page 48: Lcd Symptoms
Refer to the following to prevent incorrect cash drawer status detection by the system: I/O Port Port Condition Note Address High(1) → Close If Bit is set to Low to open Cashdrawer A 0508 the cash drawer, after it Control port Low(0) →... -
Page 49: Touch Screen Symptoms
Touch Screen Symptoms Symptom Corrective Procedure • Touchscreen does not • Install and run the touchscreen tility from the driver CD. function • Reseat the panel cable. • No virtual mouse • Reseat the touchscreen board-to-touch panel cable. • Cursor doesn’t follow when •... -
Page 50: Usb Symptoms
USB Symptoms Symptom Corrective Procedure • USB device does not function • Check that the USB device is detected in Windows Device Manager. • Reinstall the USB device driver. • Replace the mainboard. Peripheral-Device Symptoms Symptom Corrective Procedure • USB ports do not work •... -
Page 51: Chapter 5 Replacing Field Replaceable Units (Frus)
Replacing Field Replaceable Units (FRUs) This chapter provides instructions for replacing FRUs. Before You Begin Make sure you have a stable, clean working environment. Dust and dirt can get into components and may cause malfunction. Adequate lighting and proper tools can prevent you from accidentally damaging the internal components. -
Page 52: Panel
Panel Remove the screws that secures the base to the panel. CAUTION The screen is fragile. Placing the monitor face-down on a flat, soft area prevents scratches, defacing, or breakage. Slide the panel and remove it from the base. -
Page 53: Panel
Panel Back Cover Before proceeding, remove the following FRUs. • Panel Push and shile out to remove the VFD and MSR compartment covers. Remove 7 screws from the panel back cover. Open the panel back cover. -
Page 54: Msr Pcba
MSR PCBA Before proceeding, remove the following FRUs. • Panel • Panel Back Cover Remove two screws that secure the MSR PCBA. Disconnect the cable from the mainboard. Remove the MSR PCBA. -
Page 55: Power Button
Power Button Before proceeding, remove the following FRUs. • Panel • Panel Back Cover Disconnect the cable from the mainboard and the power button PCBA. Remove 2 screws that secure the power button PCBA. Remove the power button. -
Page 56: Speaker
Speaker Before proceeding, remove the following FRUs. • Panel • Panel Back Cover Remove 2 screws that secure the speaker. Disconnect the cable from the mainboard. Remove the speaker. Touch Cable Before proceeding, remove the following FRUs. • Panel • Panel Back Cover Disconnect one end of the touch cable from the... -
Page 57: Vga Port
VGA Port Before proceeding, remove the following FRUs. • Panel • Panel Back Cover Disconnect the VGA port connector. Remove the screw that secures the VGA port grounding wire on the motherboard. Remove the 2 hex screws on either side of the VGA port. -
Page 58: Lvds Cable
LVDS Cable Before proceeding, remove the following FRUs. • Panel • Panel Back Cover Disconnect the LVDS cable. Remove the screw that secures the LVDS grounding wire on the motherboard. -
Page 59: Led Cable
LED Cable Before proceeding, remove the following FRUs. • Panel • Panel Back Cover Disconnect the LED cable. I/O Shield Before proceeding, remove the following FRUs. • VGA Port Remove the 3 screws that secure the I/O Shiled on Panel Bracket. Remove the I/O Shiled. -
Page 60: Mainboard
Mainboard Before proceeding, remove the following FRUs. • Panel • Panel Back Cover Disconnect the MSR PCBA, Power Button, Speaker, Touch Cable, VGA Port, LVDS Cable and LED cable connectors from the mainboard. Remove all screws from the mainboard. Remove the mainboard. -
Page 61: Appendix A Specification
Specification Item A4-1-K Intel Celeron Processor 3955U (SKYLAKE-U Co-lay) ® Intel Core™ i3-6100U Processor (SKYLAKE-U Co-lay) ® Intel Core™ i5-6300U Processor (SKYLAKE-U Co-lay) ® Intel Celeron 3965U (KABYLAKE-U Co-lay) ® Intel Core™ i3-7100U (KABYLAKE-U Co-lay) ® Intel Core™ i5-7300U (KABYLAKE-U Co-lay) ®... - Page 62 Item A5-1-K ® Intel Celeron Processor 3955U (SKYLAKE-U Co-lay) ® Intel Core™ i3-6100U Processor (SKYLAKE-U Co-lay) ® Intel Core™ i5-6300U Processor (SKYLAKE-U Co-lay) ® Intel Celeron 3965U (KABYLAKE-U Co-lay) ® Intel Core™ i3-7100U (KABYLAKE-U Co-lay) ® Intel Core™ i5-7300U (KABYLAKE-U Co-lay) Display 15.6”...
- Page 63 Item A7-1-K Intel Celeron Processor 3955U (SKYLAKE-U Co-lay) ® Intel Core™ i3-6100U Processor (SKYLAKE-U Co-lay) ® Intel Core™ i5-6300U Processor (SKYLAKE-U Co-lay) ® Intel Celeron 3965U (KABYLAKE-U Co-lay) ® Intel Core™ i3-7100U (KABYLAKE-U Co-lay) ® Intel Core™ i5-7300U (KABYLAKE-U Co-lay) ®...