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Polycom 331/350
Cheatsheet
Overview
Within this space includes some of the most commonly used functions of the Polycom 331/350 SIP
phone. Each of the tables represents a set of functions that will be available to you depending on
your role within your organization as explained below:
General Phone
Extended Agent
these functions are specific to Agents. The General Phone Functions also apply.
Extended Supervisor Functions
setup, these functions are specific to those in a Supervisory role. The Extended Agent
Functions and General Phone Functions also apply.
General Phone Functions
Agent
Emergency
Outside Calls - Local
Outside Calls – Long Distance
Call Hold Retrieval
To Another Phone
Functions - Applies to anyone who is using a Polycom 331/350 phone.
Functions - Applies to those running a call center Intellasoft setup,
- Applies to those running a call center Intellasoft
Instruction
Dial 9 – 911
Dial 9 + (7) Digit Local Number
Dial 9 + (10) Digit Long Distance Number
Phone One: Place Call on Hold
Phone Two: Dial * + PhoneOneExtension where call is
holding
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Related Manuals for Polycom 331
Summary of Contents for Polycom 331
- Page 1 Cheatsheet Overview Within this space includes some of the most commonly used functions of the Polycom 331/350 SIP phone. Each of the tables represents a set of functions that will be available to you depending on your role within your organization as explained below: General Phone Functions - Applies to anyone who is using a Polycom 331/350 phone.
- Page 2 Agent Instruction Transfer Call Have a current call active Press Tnsfr Button Dial Number Optionally, wait for dialed number to answer and announce transferred call Press Trnsfr Button again to complete the transfer Conference Call – Method 1 Have a current call active Press Conf Button Dial Number Optionally, wait for dialed number to answer and announce conferenced call...
- Page 3 Agent Login Press the In/Out button on the phone. You may need to press the More button to see this option Enter agent number on the phone when prompted Press the Enter Button Agent Pause Press the Pse button on the phone. You may need to press the More button to see this option Input pause reason code on the phone when prompted.
- Page 4 Agent Action Call Center Station Monitor Press button (Only available on Supervisor Stations) Enter your PIN number when prompted (Same pin number as your voicemail PIN) Enter extension number to monitor Press the # key to switch to the next call (If the extension has multiple Lines with calls) Press 8 to whisper to the Agent Press 9 to barge into the call...
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