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The products sold by Supermicro are not intended for and will not be used in life support systems, medical equipment, nuclear facilities or systems, aircraft, aircraft devices, aircraft/emergency communication devices or other critical systems whose failure to perform be reasonably expected to result in significant injury or loss of life or catastrophic property damage.
Technical Support email addresses can be found at: "Contacting Supermicro" on page 11 If you have any feedback on Supermicro product manuals, contact our writing team at: Techwriterteam@supermicro.com This manual may be periodically updated without notice. Check the Supermicro website for...
SuperWorkstation SYS-532AW-C: Preface Conventions Used in the Manual Special attention should be given to the following symbols for proper installation and to prevent damage done to the components or injury to yourself. Warning! Indicates important information given to prevent equipment/property damage or personal injury.
SuperWorkstation SYS-532AW-C: Contents Contents Contacting Supermicro Chapter 1: Introduction 1.1 Overview 1.2 System Features Front View Control Panel Rear View Side View 1.3 System Architecture Motherboard Block Diagram 1.4 Motherboard Quick Reference Motherboard Layout Quick Reference Table Chapter 2: Workstation Installation 2.1 Unpacking the System...
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SuperWorkstation SYS-532AW-C: Contents Memory Population Table Memory Support Table General Guidelines for Optimizing Memory Performance DIMM Installation DIMM Removal M.2 Device Installation Installing a Standard M.2 Device Installing an M.2 Device with Heatsink (Optional) PCI Expansion Card Installation Installing an Expansion Card 3.6 Motherboard Battery Removal and Installation...
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SuperWorkstation SYS-532AW-C: Contents SATA 3.0 Ports SlimSAS 8i Connector Standby Power TPM/Port 80 Header USB Headers 4.3 Rear I/O Ports DisplayPort HDMI Port USB Ports High Definition Audio (HD Audio) Ports 4.4 Jumper Settings CMOS Clear CPU PCIe SLOT3 1x8/2x4...
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SuperWorkstation SYS-532AW-C: Contents Before Power On No Power No Video System Boot Failure Memory Errors Losing the System's Setup Configuration If the System Becomes Unstable 7.3 CMOS Clear 7.4 Motherboard Battery 7.5 Where to Get Replacement Components 7.6 Technical Support Procedures Returning Merchandise for Service 7.7 Feedback...
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TLS Authenticate Configuration Menu Intel(R) Rapid Storage Technology Menu Driver Health Menu 8.4 Event Logs 8.5 Security Secure Boot Menu Supermicro Security Erase Configuration Menu 8.6 Boot 8.7 Save & Exit 8.8 MEBx Appendix A: BIOS Codes BIOS Error POST (Beep) Codes...
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SuperWorkstation SYS-532AW-C: Contents Circuit Breaker Power Disconnection Warning Equipment Installation Restricted Area Battery Handling Redundant Power Supplies Backplane Voltage Comply with Local and National Electrical Codes Product Disposal Fan Warning Power Cable and AC Adapter Appendix C: System Specifications...
SuperWorkstation SYS-532AW-C: Introduction Chapter 1: Introduction This chapter provides a brief outline of the functions and features of the SYS-532AW-C system. It is based on the X14SAE motherboard and the CSE-GS3A chassis. 1.1 Overview 1.2 System Features Front View Rear View Side View 1.3 System Architecture...
SuperWorkstation SYS-532AW-C: Introduction 1.1 Overview This chapter provides a brief outline of the functions and features of the SuperWorkstation SYS- 532AW- C. The following provides an overview of the system specifications and capabilities. System Overview Motherboard X14SAE Chassis CSE-GS3A Intel® Core™ Ultra 9/7/5 Processors...
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SuperWorkstation SYS-532AW-C: Introduction Notes: The following safety models associated with the SYS-532AW-C have been certified as compliant with UL or CSA: GS3A-10; GS3A-S10X14...
SuperWorkstation SYS-532AW-C: Introduction 1.2 System Features The following views of the system display the main features. Refer to the System Specifications appendix of this manual for additional specifications. Front View The following features are located on the front of the SYS-532AW-C workstation.
SuperWorkstation SYS-532AW-C: Introduction Control Panel The following switches and LEDs are located on the SYS-532AW-C workstation control panel. Figure 1-2. SYS-532AW-C Control Panel Control Panel Features Feature Description USB Type-C Port One USB 3.2 Gen 2 port (20 G) USB Type-A Ports Two USB 3.2 Gen 1 ports (5 G)
SuperWorkstation SYS-532AW-C: Introduction Rear View The following features are located on the rear of the SYS-532AW-C workstation. Figure 1-3. SYS-532AW-C Rear View System Features: Rear Feature Description One 120-mm rear exhaust fan Rear I/O Ports "Rear I/O Ports" on page 70...
SuperWorkstation SYS-532AW-C: Introduction Side View The following features are located on the side of the SYS-532AW-C workstation. Figure 1-4. SYS-532AW-C Side View System Features: Side Feature Description 2.5" Drive Mounting Location Two 2.5" drives can be mounted at this location...
SuperWorkstation SYS-532AW-C: Introduction 1.3 System Architecture This section covers the locations of the system's main components and provides a system block diagram. Motherboard Block Diagram Figure 1-5. Motherboard Block Diagram...
SuperWorkstation SYS-532AW-C: Introduction 1.4 Motherboard Quick Reference For details on the X14SAE motherboard layout and other quick reference information, refer to the content below. Motherboard Layout Figure 1-6. X14SAE Motherboard Image...
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SuperWorkstation SYS-532AW-C: Introduction Figure 1-7. X14SAE Motherboard Layout Notes: "Maintenance and Component Installation" on page 28 for detailed information on jumpers, connectors, and LED indicators. "■" indicates the location of pin 1. Components not documented are for internal testing-purposes only.
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SuperWorkstation SYS-532AW-C: Introduction Connector Description FAN1, FAN1A, System Fan Headers FAN2B, FANA FAN2, FAN3, CPU Fan Headers FAN3C I-SATA0–I- SATA 3.0 Ports (from Intel PCH, 6 Gb/sec, with support of RAID 0, 1, 5, and 10) SATA7 JFP1 Front Control Panel Header...
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SuperWorkstation SYS-532AW-C: Introduction Connector Description Internal Speaker/Buzzer USB0/1 Front Accessible USB 2.0 Header USB2/3 Front Accessible USB 3.2 Gen 1x1 Header (5 Gb) USB4 Front Accessible USB 3.2 Gen 1x1 Header (5 Gb, Vertical) USB5–USB7 Rear USB 3.2 Gen 2x1 Ports (10 Gb, Type-A) USB8 Rear USB 3.2 Gen 2x2 Port (20 Gb, Type-C)
SuperWorkstation SYS-532AW-C: Workstation Installation Chapter 2: Workstation Installation This chapter provides advice and instructions for workstation installation. If your workstation is not already fully integrated with processors, system memory, etc., refer to "Maintenance and Component Installation" on page 28 for details on installing those specific components.
SuperWorkstation SYS-532AW-C: Workstation Installation 2.1 Unpacking the System Inspect the box the workstation was shipped in and note if it was damaged in any way. If any equipment appears damaged, file a damage claim with the carrier who delivered it.
SuperWorkstation SYS-532AW-C: Workstation Installation 2.2 Preparing for Setup Read this section in its entirety before you begin the installation. Choosing a Setup Location The workstation should be situated in a clean, dust-free area that is well ventilated. Avoid areas where heat, electrical noise and electromagnetic fields are generated.
SuperWorkstation SYS-532AW-C: Maintenance and Component Installation Chapter 3: Maintenance and Component Installation This chapter provides instructions on installing and replacing main system components for the SYS-532AW-C workstation. To prevent compatibility issues, only use components that match the specifications and/or part numbers given.
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SuperWorkstation SYS-532AW-C: Maintenance and Component Installation Dust Filters 3.9 Power Supply Replacing the Power Supply...
SuperWorkstation SYS-532AW-C: Maintenance and Component Installation 3.1 Removing Power Use the following procedure to ensure that power has been removed from the SYS-532AW-C workstation. This step is necessary when removing or installing non-hot-swap components or when replacing a non-redundant power supply.
SuperWorkstation SYS-532AW-C: Maintenance and Component Installation 3.2 Accessing the System The SYS-532AW-C has two removable side covers. Removing the Side Cover Begin by removing power from the system as described in "Removing Power" on the previous page. 1. Remove the two thumb screws on the rear of the chassis.
SuperWorkstation SYS-532AW-C: Maintenance and Component Installation Removing the Front Bezel Remove the front bezel by pulling off the bottom first. Generally, this is only necessary when replacing the front fans. Figure 3-2. Removing the Front Bezel...
SuperWorkstation SYS-532AW-C: Maintenance and Component Installation 3.3 Static-Sensitive Devices Electrostatic Discharge (ESD) can damage electronic components. To avoid damaging your motherboard, it is important to handle it very carefully. The following measures are generally sufficient to protect your equipment from ESD.
(gold contacts). Improper installation or socket misalignment can cause serious damage to the processor or processor socket. When buying a processor separately, use only a Supermicro certified heatsink. Refer to the Supermicro website for the most recent processor support.
SuperWorkstation SYS-532AW-C: Maintenance and Component Installation Installing an LGA 1851 Processor Important: You can only install the processor in one direction. Make sure it is properly inserted into the socket before closing the load plate. If it doesn't close properly, do not force it as it may damage your processor.
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SuperWorkstation SYS-532AW-C: Maintenance and Component Installation 3. Lift the load plate to open it completely. Figure 3-5. Open the load plate 4. Carefully hold the processor by its edges. Align the small triangle marker and notches on the processor with the corresponding triangle marker and notches on the processor load bracket.
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SuperWorkstation SYS-532AW-C: Maintenance and Component Installation 6. With the processor inside the socket, inspect all the corners to make sure it is properly installed. 7. Close the load plate with the processor inside the socket. Gently push the load lever down until it locks under the lever lock.
SuperWorkstation SYS-532AW-C: Maintenance and Component Installation Installing a Processor Heatsink Notes: The installation described in this section is for reference only. The actual installation steps may vary depending on the CPU heatsink model. Refer to the heatsink instructions for more details.
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SuperWorkstation SYS-532AW-C: Maintenance and Component Installation 3. Attach the backplate into the mounting holes around the processor socket on the bottom side of the motherboard. Figure 3-10. Attach the Backplate to the Bottom Side of the Motherboard 4. Apply the proper amount of thermal grease on the processor.
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SuperWorkstation SYS-532AW-C: Maintenance and Component Installation 6. Tighten the screws. Figure 3-12. Tighten the Heatsink Screws...
SuperWorkstation SYS-532AW-C: Maintenance and Component Installation Removing the Processor Heatsink Important: We do not recommend that the processor or heatsink be removed. However, if you do need to remove the heatsink, follow the instructions below to remove the heatsink and prevent damage done to the processor or other components.
3.5 Memory Important: Exercise extreme care when installing or removing memory modules to prevent any damage. Note: Check the Supermicro website for recommended memory modules. Memory Support The X14SAE motherboard supports up to 192 GB of Unbuffered (UDIMM) ECC/Non- ECC DDR5 memory with speeds of up to 5600 MT/s (1DPC), 4800 MT/s (2DPC, 1R DIMM), and 4400 MT/s (2DPC, 2R DIMM) in 4 288-pin memory slots.
SuperWorkstation SYS-532AW-C: Maintenance and Component Installation General Guidelines for Optimizing Memory Performance It is recommended to use DDR5 memory of the same type, size, and speed. Mixed DIMM speeds can be installed. However, all DIMMs will run at the speed of the slowest DIMM.
SuperWorkstation SYS-532AW-C: Maintenance and Component Installation DIMM Installation Important: Do not use excessive force when pressing the release tabs on the ends of the DIMM socket to avoid causing any damage to the memory module or the DIMM socket. Handle memory modules with care. Carefully follow all the instructions given in "Static-...
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SuperWorkstation SYS-532AW-C: Maintenance and Component Installation Figure 3-16. Align the Notches 5. Press both ends of the module straight down into the slot until the module snaps into place. 6. Press the release tab to the lock position to secure the DIMM into the slot.
SuperWorkstation SYS-532AW-C: Maintenance and Component Installation DIMM Removal Important: Do not use excessive force when pressing the release tabs on the ends of the DIMM socket to avoid causing any damage to the memory module or the DIMM socket. Handle memory modules with care. Carefully follow all the instructions given in "Static-...
SuperWorkstation SYS-532AW-C: Maintenance and Component Installation M.2 Device Installation This motherboard has one PCIe 5.0 M.2 M- key slot (M.2- C1) that supports the M.2 2280 modules and one PCIe 4.0 M.2 M-key slot (M.2-P1) that supports the 2280/22110 modules.
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SuperWorkstation SYS-532AW-C: Maintenance and Component Installation 2. If the soon-to-be used mounting hole doesn't have a standoff, move the pre-installed one to that mounting hole. Figure 3-20. Change the Standoff Position as Needed 3. Carefully insert the M.2 device into the M.2 slot at a 30-degree angle and lower the semi- circle notched end onto the standoff.
It is strongly recommended that you install an M.2 heatsink provided by the M.2 device supplier. If you are using a Supermicro M.2 heatsink, follow the steps below: Note: Images displayed are for illustration only. Your M.2 heatsink may not look exactly the same as the graphics shown in the manual.
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SuperWorkstation SYS-532AW-C: Maintenance and Component Installation 3. Tighten the screws to secure the M.2 heatsink assembly. Figure 3-25. Secure the M.2 Heatsink Assembly 4. Locate the pre-installed standoff and screw . Remove the screw and set it aside. Figure 3-26. Remove the Screw on the Pre-installed Standoff...
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SuperWorkstation SYS-532AW-C: Maintenance and Component Installation 5. If the soon-to-be used mounting hole doesn't have a standoff, move the pre-installed one to that mounting hole. Figure 3-27. Change the Standoff Position as Needed 6. Carefully insert the M.2 assembly into the M.2 slot at a 30-degree angle and lower the assembly onto the standoff.
SuperWorkstation SYS-532AW-C: Maintenance and Component Installation PCI Expansion Card Installation After the motherboard has been installed, expansion cards may be installed. Installing an Expansion Card 1. Begin by removing power from the system (see "Removing Power" on page 30) and removing the cover (see "Accessing the System"...
SuperWorkstation SYS-532AW-C: Maintenance and Component Installation 3.6 Motherboard Battery Removal and Installation Battery Removal To remove the onboard battery, follow the steps below: 1. Power off your system and unplug your power cable. 2. Locate the onboard battery as shown below.
SuperWorkstation SYS-532AW-C: Maintenance and Component Installation 3.7 Storage Drives The chassis can accommodate up to six 2.5” storage drives and two 3.5" storage drives. The installation location for the 2.5" storage drives has a thickness limitation of 9.5-mm. The hard drives are mounted in drive carriers to simplify their installation and removal from the chassis.
SuperWorkstation SYS-532AW-C: Maintenance and Component Installation 3.8 System Cooling Refer to the following sections for information about the cooling capabilities of the SYS-532AW- C workstation. Fans The chassis includes three 120-mm PWM fans in the front and one 120-mm PWM fan in the rear.
SuperWorkstation SYS-532AW-C: Maintenance and Component Installation Replacing the Rear Fan 1. Begin by removing power from the system (see "Removing Power" on page 30) and removing the cover (see "Accessing the System" on page 31). 2. Loosen and remove the screws used to secure the rear fan to the chassis. Save the screws for later use.
SuperWorkstation SYS-532AW-C: Maintenance and Component Installation Dust Filters The chassis has one magnetic dust filter on the top and a dust filter that covers the front fans. Dust filters can be removed and cleaned to improve system air flow circulation.
SuperWorkstation SYS-532AW-C: Maintenance and Component Installation 3.9 Power Supply The SYS-532AW-C supports the standard PS/2 form factor power supply up to 160-mm in length. The SYS-532AW-C includes one 1000 W Multi-Output 80Plus Gold power supply. Replacing the Power Supply 1. Begin by removing power from the system (see "Removing Power"...
SuperWorkstation SYS-532AW-C: Motherboard Connections, Jumpers, and LEDs Chapter 4: Motherboard Connections, Jumpers, and LEDs This section describes the connections on the motherboard and provides pinout definitions. Note that depending on how the system is configured, not all connections are required. The LEDs on the motherboard are also described here.
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SuperWorkstation SYS-532AW-C: Motherboard Connections, Jumpers, and LEDs CMOS Clear CPU PCIe SLOT3 1x8/2x4 External Speaker / Buzzer HD Audio Enable/Disable LAN Enable/Disable ME Manufacturing Mode Onboard TPM Enable/Disable Watchdog Timer 4.5 LED Indicators CATERR LED Onboard Power LED Standby Power...
SuperWorkstation SYS-532AW-C: Motherboard Connections, Jumpers, and LEDs 4.1 Power Connections For information about the power connections of the SYS-532AW-C workstation, refer to the following content. Important: To provide adequate power supply to the motherboard, be sure to connect the 24-pin ATX PWR and the 8-pin PWR connections to the power supply. Failure to do so may void the manufacturer warranty on your power supply and motherboard.
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SuperWorkstation SYS-532AW-C: Motherboard Connections, Jumpers, and LEDs 8-pin CPU Power ATX Power 24-pin Connection Pin Definitions: Eight Pin Definitions: 24 Total Total Pin# Definition Pin# Definition Pin# Definition +3.3 V +3.3 V 1–4 No Connection +3.3 V +12 V (12 V 5–8...
SuperWorkstation SYS-532AW-C: Motherboard Connections, Jumpers, and LEDs 4.2 Headers and Connections For information about the headers of the SYS-532AW-C workstation, refer to the following content. COM Header There is one COM header at COM1 on the X14SAE motherboard. Use a cable with the COM header to access the COM1 COM port.
SuperWorkstation SYS-532AW-C: Motherboard Connections, Jumpers, and LEDs Fan Headers There are seven 4-pin fan headers (FAN1, FAN1A, FAN2B, FANA, FAN2, FAN3, and FAN3C) on the X14SAE motherboard. Although pins 1-3 of the system fan headers are backwards compatible with the traditional 3-pin fans, the 4-pin fans are recommended to take advantage of the fan speed control.
SuperWorkstation SYS-532AW-C: Motherboard Connections, Jumpers, and LEDs Front Panel Audio Header Pin Definitions: 10 Total Pin# Definition Pin# Definition Audio_Detect Line_2_Left Line_2_Right Internal Speaker/Buzzer The Internal Speaker/Buzzer (SP1) is used to provide audible indications for various beep codes. For a detailed diagram of the X14SAE motherboard, see the layout under "Motherboard Quick...
SuperWorkstation SYS-532AW-C: Motherboard Connections, Jumpers, and LEDs For a detailed diagram of the X14SAE motherboard, see the layout under "Motherboard Quick Reference" on page Power LED Header Pin Definitions: Three Total Pin# Definition POWER LED (+) POWER LED (-) POWER LED (-) Pump Power Header The X14SAE motherboard has one +12 V header for optional CPU liquid cooling systems.
The JTPM1 header on the X14SAE motherboard is used to connect a Trusted Platform Module (TPM)/Port 80, which is available from Supermicro (optional). A TPM/Port 80 connector is a security device that supports encryption and authentication in hard drives. It allows the motherboard to deny access if the TPM associated with the hard drive is not installed in the system.
SuperWorkstation SYS-532AW-C: Motherboard Connections, Jumpers, and LEDs USB Headers There is one USB 2.0 header (USB0/1) and one USB 3.2 Gen 1x1 header (USB2/3) on the X14SAE motherboard, each supporting two USB connections. There is also one USB 3.2 Gen 1x1 header (USB4, vertical), and one USB 3.2 Gen 2x2 header (USB9) located on the...
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SuperWorkstation SYS-532AW-C: Motherboard Connections, Jumpers, and LEDs For a detailed diagram of the X14SAE motherboard, see the layout under "Motherboard Quick Reference" on page...
SuperWorkstation SYS-532AW-C: Motherboard Connections, Jumpers, and LEDs DisplayPort DisplayPort 2.1, developed by the VESA consortium, delivers digital display at a fast refresh rate. It can connect to virtually any display device using a DisplayPort adapter for devices, such as VGA, DVI, and HDMI.
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SuperWorkstation SYS-532AW-C: Motherboard Connections, Jumpers, and LEDs Audio Configuration 4.1 Channel 5.1 Channel 7.1 Channel Channel Orange (Center / Center / Center / Subwoofer) Subwoofer Subwoofer Black (Rear Speaker Rear Speaker Rear Speaker Rear Speaker Out) Light Blue Side Speaker...
SuperWorkstation SYS-532AW-C: Motherboard Connections, Jumpers, and LEDs 4.4 Jumper Settings To modify the operation of the motherboard, jumpers can be used to choose between optional settings. Jumpers create shorts between two pins to change the function of the connector. Pin 1 is identified with a square solder pad on the printed circuit board.
SuperWorkstation SYS-532AW-C: Motherboard Connections, Jumpers, and LEDs Note: Clearing CMOS will also clear all passwords. 5. Remove the screwdriver (or shorting device). 6. Replace the cover, reconnect the power cord(s), and power on the system. CPU PCIe SLOT3 1x8/2x4 Use JPCIESW to configure the bifurcation mode for SLOT3. When changing the SLOT3 bifurcation mode, the SLOT6 bifurcation will also be changed.
SuperWorkstation SYS-532AW-C: Motherboard Connections, Jumpers, and LEDs HD Audio Enable/Disable Jumper Settings Jumper Setting Definition Pins 1–2 Enabled (Default) Pins 2–3 Disabled LAN Enable/Disable Use JPL1/JPL2 to enable or disable LAN1/LAN2 on the X14SAE. The default setting is Enabled. LAN Enable/Disable...
SuperWorkstation SYS-532AW-C: Motherboard Connections, Jumpers, and LEDs TPM Enable/Disable Jumper Settings Jumper Setting Definition Pins 1–2 Enabled (Default) Pins 2–3 Disabled Watchdog Timer Watchdog (JWD1) is a system monitor that can reboot the system when a software application hangs. Close pins 1–2 to reset the system if an application hangs. Close pins 2–3 to generate a non-maskable interrupt (NMI) signal for the application that hangs.
SuperWorkstation SYS-532AW-C: Motherboard Connections, Jumpers, and LEDs 4.5 LED Indicators For information about the LED indicators on the SYS- 532AW- C workstation, refer to the following content. CATERR LED A CATERR LED is located at CATERR_LED on the X14SAE motherboard. The orange LED indicates the system has experienced a catastrophic error.
SuperWorkstation SYS-532AW-C: Motherboard Connections, Jumpers, and LEDs Onboard Power LED Indicator LED Color Definition System Power Off System Power On Blinking S3, suspend to RAM Standby Power For X14SAE, the LEDBMC works as a standby power LED. When the LED is solid green, the standby power is on.
SuperWorkstation SYS-532AW-C: Software Chapter 5: Software After the SYS-532AW-C workstation has been installed, you can install the Operating System (OS), configure RAID settings, and install the drivers. 5.1 Microsoft Windows OS Installation Installing the OS 5.2 Driver Installation...
USB flash or media drive, or the BMC KVM console. 2. Retrieve the proper drivers. Go to the Supermicro web page for your motherboard and click on "Download the Latest Drivers and Utilities," select the proper driver, and copy it to a USB flash drive.
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SuperWorkstation SYS-532AW-C: Software Figure 5-2. Load Driver Link To load the driver, browse the USB flash drive for the proper driver files. 5. Once all devices are specified, continue with the installation. 6. After the Windows OS installation has completed, the system will automatically reboot...
SuperWorkstation SYS-532AW-C: Software 5.2 Driver Installation The Supermicro website contains drivers and utilities for your system at the following page: https://www.supermicro.com/wdl. Some of these drivers and utilities must be installed, such as the chipset driver. After accessing the website, go into the CDR_Images (in the parent directory of the above link) and locate the ISO file for your motherboard.
SuperWorkstation SYS-532AW-C: Optional Components Chapter 6: Optional Components This chapter describes alternate configurations and optional system components for the SYS- 532AW-C workstation. 6.1 Optional Parts List...
SuperWorkstation SYS-532AW-C: Optional Components 6.1 Optional Parts List Description Part Number Quantity SlimSAS x8 to PCIe 2x SFF-8639 for two PCIe Gen4 NVMe CBL-SAST-0953- SSDs...
SuperWorkstation SYS-532AW-C: Troubleshooting and Support Chapter 7: Troubleshooting and Support The following content contains information on common issues and how to resolve them. 7.1 Online Resources Direct Links for the SYS-532AW-C System Direct Links for General Support and Information 7.2 Troubleshooting Procedures...
SuperWorkstation SYS-532AW-C: Troubleshooting and Support 7.1 Online Resources A great deal of information is available on the Supermicro website. From the top menu of the Supermicro home page at https://www.supermicro.com: Specifications for servers and other hardware are available by clicking Products.
SuperWorkstation SYS-532AW-C: Troubleshooting and Support 7.2 Troubleshooting Procedures Use the following procedures to troubleshoot your system. If you have followed all of the procedures below and still need assistance, refer to the "Technical Support Procedures" on page 94 section in this chapter. Always disconnect the AC power cord before adding, changing or installing any non hot-swap hardware components.
BIOS installed in your system. 2. Memory support: Make sure that the memory modules are supported. Refer to the product page on our website at https://www.supermicro.com. Test the modules using memtest86 or a similar utility. Note: Click on the "Tested Memory List" link on the motherboard's product page to...
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SuperWorkstation SYS-532AW-C: Troubleshooting and Support 3. Storage Drive support: Make sure that all storage drives work properly. Replace the failed storage drives with good ones. 4. System cooling: Check the system cooling to make sure that all heatsink fans and processor/system fans, etc., work properly.
SuperWorkstation SYS-532AW-C: Troubleshooting and Support 7.3 CMOS Clear JBT1 on the X14SAE motherboard is used to clear CMOS, which will also clear any passwords. For information on clearing CMOS, refer to "CMOS Clear" on page 73 earlier in this manual.
SuperWorkstation SYS-532AW-C: Troubleshooting and Support 7.4 Motherboard Battery For information on removing, disposing of, and replacing the motherboard battery of your system, refer to "Motherboard Battery Removal and Installation" on page...
7.5 Where to Get Replacement Components If you need replacement parts for your SYS-532AW-C workstation, to ensure the highest level of professional service and technical support, purchase exclusively from our Supermicro Authorized Distributors/System Integrators/Resellers. A list can be found on the Supermicro website: https://www.supermicro.com...
Before contacting Technical Support, take the following steps. Also, note that as a motherboard manufacturer, Supermicro also sells motherboards through its channels, so it is best to first check with your distributor or reseller for troubleshooting services. They should know of any possible problems with the specific system configuration that was sold to you.
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SuperWorkstation SYS-532AW-C: Troubleshooting and Support This warranty only covers normal consumer use and does not cover damages incurred in shipping or from failure due to the alternation, misuse, abuse or improper maintenance of products. During the warranty period, contact your distributor first for any product problems.
SuperWorkstation SYS-532AW-C: Troubleshooting and Support 7.7 Feedback Supermicro values your feedback as we strive to improve our customer experience in all facets of our business. Email us at Techwriterteam@supermicro.com to provide feedback on our manuals.
SuperWorkstation SYS-532AW-C: UEFI BIOS Chapter 8: UEFI BIOS The following content contains information on BIOS configuration with the SYS- 532AW- C workstation. 8.1 Introduction 8.2 Main Setup 8.3 Advanced Setup Configurations 8.4 Event Logs 8.5 Security 8.6 Boot 8.7 Save & Exit...
SuperWorkstation SYS-532AW-C: UEFI BIOS 8.1 Introduction This chapter describes the AMIBIOS™ Setup utility for the motherboard. The BIOS is stored on a chip and can be easily upgraded using the UEFI script (flash.nsh), the BMC WebUI, or the SuperServer Automation Assistant (SAA) utility.
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SuperWorkstation SYS-532AW-C: UEFI BIOS or item is selected in the left frame, it is highlighted in white. Often a text message will accompany it. (Note that BIOS has default text messages built in. We retain the option to include, omit, or change any of these text messages.) Settings printed in Bold are the default values.
SuperWorkstation SYS-532AW-C: UEFI BIOS 8.2 Main Setup The Main setup screen appears when the AMI BIOS Setup utility is first entered. To return to the Main setup screen, select the Main tab at the top of the screen. The Main BIOS setup screen is shown below.
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SuperWorkstation SYS-532AW-C: UEFI BIOS Build Date This feature displays the date when the version of the BIOS ROM used in the system was built. EC Version This feature displays the version of the Embedded Controller (EC) used in the system.
SuperWorkstation SYS-532AW-C: UEFI BIOS 8.3 Advanced Setup Configurations Use the arrow keys to select the Advanced submenu and press <Enter> to access the submenu items. Important: Use caution when changing the Advanced settings. An incorrect value, an improper DRAM frequency, or a wrong BIOS timing setting may cause the system to malfunction.
SuperWorkstation SYS-532AW-C: UEFI BIOS ACPI Settings Menu ►ACPI Settings ACPI Sleep State Use this feature to select the ACPI Sleep State that the system will enter into when the suspend button is activated. The options are Suspend Disabled and S3 (Suspend to RAM).
SuperWorkstation SYS-532AW-C: UEFI BIOS Boot Feature Menu ►Boot Feature Fast Boot This feature enables the system to boot with a minimal set of required devices to launch. This has no effect on BBS boot options. The options are Disabled and Enabled.
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SuperWorkstation SYS-532AW-C: UEFI BIOS power down the system. Enable S5 to power off the whole system except the power supply unit (PSU) and keep the power button alive so that you can wake up the system by using a USB keyboard or mouse.
SuperWorkstation SYS-532AW-C: UEFI BIOS CPU Configuration Menu ►CPU Configuration Important: Setting the wrong values for the features included in the following sections may cause the system to malfunction. The following processor information is displayed. CPU Signature Microcode Patch Max CPU Speed...
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SuperWorkstation SYS-532AW-C: UEFI BIOS Intel Virtualization Technology Select Enabled to enable the Intel Vanderpool Technology for Virtualization platform support, which allows multiple operating systems to run simultaneously on the same computer to maximize system resources for performance enhancement. The options are Disabled and Enabled.
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SuperWorkstation SYS-532AW-C: UEFI BIOS Power Limit 1 Override Select Enabled to support average power limit (PL1) override. The options are Disabled and Enabled. Power Limit 2 Override Select Enabled to support rapid power limit (PL2) override. The options are Disabled and Enabled.
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SuperWorkstation SYS-532AW-C: UEFI BIOS Monitor MWAIT Select Enabled to support Monitor and Mwait, which are two instructions in Streaming SIMD Extension 3 (SSE3) to improve synchronization between multiple threads for CPU performance enhancement. The options are Disabled and Enabled. Performance Mode Select Enabled for optimal performance, which may increase the risk of CPU overheating.
SuperWorkstation SYS-532AW-C: UEFI BIOS Chipset Configuration Menu ►Chipset Configuration Important: Setting the wrong values in this section may cause the system to malfunction. System Agent (SA) Configuration Menu ►System Agent (SA) Configuration Vt-d This feature displays if Vt-d is enabled or disabled.
SuperWorkstation SYS-532AW-C: UEFI BIOS DIMMB1 DIMMB2 Maximum Memory Frequency Use this feature to set the maximum memory frequency for onboard memory modules. The options are Auto, 1600, 2400, 3200, 3600, 4000, 4200, 4400, 4600, 4800, 5000, 5200, 5400, 5600, 5800, 6000, 6200, and 6400.
SuperWorkstation SYS-532AW-C: UEFI BIOS Graphics Configuration IGFX GOP Version Skip Scanning of External Gfx Card If this feature is enabled, the system will not scan for an external graphics card on PEG and PCIe slots. The options are Disabled and Enabled.
SuperWorkstation SYS-532AW-C: UEFI BIOS Note: If CPU SLOT3 is populated with a PCIe 1x8 device, the device information appears in the first "CPU SLOT3 PCIE 5.0 X8 (IN X16)" feature. When CPU SLOT3 is populated with a PCIe 2x4 device, the device information appears in both "CPU SLOT3 PCIE 5.0 X8 (IN X16)"...
SuperWorkstation SYS-532AW-C: UEFI BIOS Disable Turbo GT Frequency Use this feature to disable Turbo GT frequency. If set to Enabled, Turbo GT frequency becomes disabled. If set to Disabled, GT frequency limiters will be removed. The options are Enabled and Disabled.
HTTPS Boot Checks Hostname Important: Disabling "HTTPS Boot Checks Hostname" is a violation of RFC 6125 and may expose you to Man-in-the-Middle Attacks. Supermicro is not responsible for any and all security risks incurred by you disabling this feature. Enable this feature for HTTPS boot to check the hostname of the TLS certificates to see if it matches the host name provided by the remote server.
SuperWorkstation SYS-532AW-C: UEFI BIOS Instance of Priority 2: (Available when your motherboard supports this feature) This feature sets the rank target port. The default setting is 0. Super IO Configuration Menu ►Super IO Configuration The following information is displayed. Super IO Chip Note: This submenu is available when your system supports this feature.
SuperWorkstation SYS-532AW-C: UEFI BIOS IPv4 HTTP Support (Available when "Network Stack" is set to Enabled) Select Enabled to enable IPv4 HTTP boot support. If this feature is disabled, it will not create the IPv4 HTTP boot option. The options are Disabled and Enabled.
SuperWorkstation SYS-532AW-C: UEFI BIOS Local Gateway (Available when "Configured" is set to Enabled and "Enable DHCP" is set to Disabled) Use this feature to set the gateway address for the local machine. Local DNS Servers (Available when "Configured" is set to Enabled and "Enable DHCP"...
SuperWorkstation SYS-532AW-C: UEFI BIOS Note: This submenu is available when "Policy" is set to manual. New IPv6 address: Use this feature to enter the IPv6 address for the local machine. New Gateway addresses: Use this feature to set the gateway address for the local machine.
SuperWorkstation SYS-532AW-C: UEFI BIOS Save Changes and Exit Press <Enter> to save changes and exit. MAC:(MAC address)-IPv6 Network Configuration Menu ►MAC:(MAC address)-IPv6 Network Configuration ►Enter Configuration Menu The following information is displayed. Interface Name Interface Type MAC address Host address...
SuperWorkstation SYS-532AW-C: UEFI BIOS New DNS addresses: Use this feature to set the DNS server address for the local machine. Commit Changes and Exit: Press <Enter> to save changes and exit. Discard Changes and Exit: Press <Enter> to discard changes and exit.
SuperWorkstation SYS-532AW-C: UEFI BIOS ASF Configuration PET Progress Use this feature to enable or disable PET Events Progress to receive PET Events alerts. The options are Disabled and Enabled. WatchDog Select Enabled to allow AMT to reset or power down the system if the operating system or BIOS hangs or crashes.
This feature controls the device naming for network devices and slots. The options are Disabled and Enabled. Compatibility device Support Select Enabled if Supermicro add- on card AOC- SLG3- 2M2 is installed in SLOT3 of the motherboard. The options are Disabled and Enabled.
SuperWorkstation SYS-532AW-C: UEFI BIOS Note: This feature is for SLOT3 only, and do not select Enabled if AOC-SLG3-2M2 is not installed. PCIe/PCI/PnP Configuration CPU SLOT3 PCIe 5.0 x8 (IN X16) OPROM CPU SLOT6 PCIe 5.0 x16 OPROM CPU SLOT7 PCIe 4.0 x4 OPROM M.2-C1 OPROM...
SuperWorkstation SYS-532AW-C: UEFI BIOS SATA0 / SATA1 / SATA2 / SATA3 This feature displays the information detected on the installed SATA drive on the particular SATA port. Software Preserve Support Hot Plug Set this feature to Enable for hot plug support, which allows you to replace a SATA drive without shutting down the system.
SuperWorkstation SYS-532AW-C: UEFI BIOS Serial Port Console Redirection Menu ►Serial Port Console Redirection COM1 (Available when your system supports the serial port of COM1) Console Redirection Select Enabled to enable COM port 1 for Console Redirection, which allows a client machine to be connected to a host machine at a remote site for networking.
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SuperWorkstation SYS-532AW-C: UEFI BIOS Bits Per Second Use this feature to set the transmission speed for a serial port used in Console Redirection. Make sure that the same speed is used in the host computer and the client computer. A lower transmission speed may be required for long and busy lines.
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SuperWorkstation SYS-532AW-C: UEFI BIOS Putty KeyPad Use this feature to select function key and keypad settings on Putty, which is a terminal emulator designed for the Windows OS. The options are VT100, LINUX, XTERMR6, SCO, ESCN, and VT400. Redirection After BIOS POST Use this feature to enable or disable legacy console redirection after BIOS POST.
SuperWorkstation SYS-532AW-C: UEFI BIOS 57600, and 115200 (bits per second). Flow Control EMS Use this feature to set the flow control for Console Redirection to prevent data loss caused by buffer overflow. Send a "Stop" signal to stop sending data when the receiving buffer is full.
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SuperWorkstation SYS-532AW-C: UEFI BIOS SHA256 PCR Bank (Available when "Security Device Support" is set to Enabled) Select Enabled to enable SHA256 PCR Bank support to enhance system integrity and data security. The options are Disabled and Enabled. SHA384 PCR Bank (Available when "Security Device Support" is set to Enabled) Select Enabled to enable SHA384 PCR Bank support to enhance system integrity and data security.
SuperWorkstation SYS-532AW-C: UEFI BIOS TPM 2.0 InterfaceType (Available when "Security Device Support" is set to Enabled) This feature displays the interface type of the detected TPM 2.0 module. PH Randomization Select Enabled for Platform Hierarchy (PH) Randomization support, which is used only during the platform developmental stage.
SuperWorkstation SYS-532AW-C: UEFI BIOS UEFI Driver Adapter PBA PCI Device ID PCI Address MAC Address Intel Ethernet Controller I226-LM - (MAC address) Menu ►Intel Ethernet Controller I226-LM - (MAC address) The following LAN port information will be displayed: UEFI Driver...
SuperWorkstation SYS-532AW-C: UEFI BIOS ►Commit Changes and Exit Use this feature to save all changes and exit TLS settings. ►Discard Changes and Exit Use this feature to discard all changes and exit TLS settings. ►Delete Certification Use this feature to delete the certificate if a certificate has been enrolled in the system.
SuperWorkstation SYS-532AW-C: UEFI BIOS Strip Size (Available for RAID0/RAID5/RAID10 Only) Select the desired RAID strip size for your RAID volume. The options vary according the RAID level you select. Capacity (MB) Enter the capacity in megabytes(MB) of the RAID volume to be created.
SuperWorkstation SYS-532AW-C: UEFI BIOS Reset to non-RAID This feature allows you to reset a RAID member disks to non-RAID disk. When asked to remove the RAID structure on the disk, select Yes to reset the disk. Note: When resetting a disk, all data on the disk will be deleted as well.
SuperWorkstation SYS-532AW-C: UEFI BIOS 8.4 Event Logs Use this menu to configure Event Logs settings. Note: After making any changes in this section, please be sure to reboot the system for the changes to take effect. Figure 8-3. Event Logs Screen ►Change SMBIOS Event Log Settings...
SuperWorkstation SYS-532AW-C: UEFI BIOS Erasing Settings Erase Event Log (Available when "SMBIOS Event Log" is set to Enabled) Select No to keep the event log without erasing it upon next system bootup. Select (Yes, Next reset) to erase the event log upon next system reboot. The options are No, (Yes, Next reset), and (Yes, Every reset).
SuperWorkstation SYS-532AW-C: UEFI BIOS 8.5 Security Use this menu to configure the following security settings for the system. Figure 8-4. Security Screen Disable Block Sid and Freeze Lock (Available when your storage devices support TCG) Select Enabled to allow SID authentication to be performed in TCG storage devices. The options are Disabled and Enabled.
System Mode Secure Boot Note: For detailed instructions on configuring Security Boot settings, refer to the Security Boot Configuration User's Guide at https://www.supermicro.com/support/manuals. Secure Boot Select Enabled to configure Secure Boot settings. The options are Disabled and Enabled. Secure Boot Mode Use this feature to select the desired secure boot mode for the system.
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SuperWorkstation SYS-532AW-C: UEFI BIOS Note: This submenu is available when "Secure Boot Mode" is set to Custom. ►Enter Deployed Mode / Exit Deployed Mode Select Ok to reset system to the User Mode or to the Deployed Mode. Note: This submenu is available when "Secure Boot Mode" is set to Custom.
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SuperWorkstation SYS-532AW-C: UEFI BIOS Note: This submenu is available when any secure keys have been installed. Secure Boot variable / Size / Keys / Key Source ►Platform Key (PK) Use this feature to enter and configure a set of values to be used as platform firmware keys for the system.
Supermicro Security Erase Configuration Menu ►Supermicro Security Erase Configuration Use this submenu to configure the Supermicro-proprietary Security Erase settings. When this submenu is selected, the following information is displayed. Please note that the order of the following information may differ based on the storage devices being detected.
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Supermicro Security Erase settings by using this user password. New Password (Available when "Password" above has been set) Use this feature to set the new user password for the storage device, which enables configuring the Supermicro Security Erase settings by using this new user password.
SuperWorkstation SYS-532AW-C: UEFI BIOS 8.6 Boot Use this menu to configure Boot settings. Figure 8-5. Boot Screen FIXED BOOT ORDER Priorities Use this feature to prioritize the order of a bootable device from which the system will boot. Press <Enter> on each item sequentially to select the device.
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SuperWorkstation SYS-532AW-C: UEFI BIOS Path for boot option Use this feature to enter the path for the new boot option in the format fsx:\path\filename.efi. Boot option File Path Use this feature to specify the file path for the new boot option.
SuperWorkstation SYS-532AW-C: UEFI BIOS 8.7 Save & Exit Select Save & Exit from the BIOS Setup screen to configure the settings below. Figure 8-6. Save & Exit Screen Save Options Discard Changes and Exit Use this feature to exit from the BIOS Setup utility without making any permanent changes to the system configuration and reboot the computer.
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SuperWorkstation SYS-532AW-C: UEFI BIOS Discard Changes Select this feature and press <Enter> to discard all changes made and return to the BIOS Setup utility. Default Options Restore Optimized Defaults Select this feature and press <Enter> to load manufacturer optimized default settings, which are intended for maximum system performance but not for maximum stability.
SuperWorkstation SYS-532AW-C: UEFI BIOS 8.8 MEBx Select MEBx from the BIOS Setup screen to configure the settings below. Figure 8-7. MEBx Screen Intel(R) ME Password Enter the password to bring up the Intel Management Engine (ME) setting menu. By default, the password is "admin"...
SuperWorkstation SYS-532AW-C: BIOS Codes Appendix A: BIOS Codes For information about BIOS codes for the SYS-532AW-C workstation, refer to the following content. BIOS Error POST (Beep) Codes During the Power-On Self-Test (POST) routines, which are performed each time the system is powered on, errors may occur.
Supermicro's Technical Support department for assistance. Only certified technicians should attempt to install or configure components. Read this section in its entirety before installing or configuring components in the Supermicro SYS-532AW-C workstation. These warnings may also be found on our website at the following page: https://www.supermicro.com/about/policies/safety_information.cfm...
SuperWorkstation SYS-532AW-C: Standardized Warning Statements for AC Systems 경고! 이 제품은 전원의 단락(과전류)방지에 대해서 전적으로 건물의 관련 설비에 의존합니다. 보호장 치의 정격이 반드시 250V(볼트), 20A(암페어)를 초과하지 않도록 해야 합니다. Waarschuwing Dit product is afhankelijk van de kortsluitbeveiliging (overspanning) van uw electrische installatie.
SuperWorkstation SYS-532AW-C: Standardized Warning Statements for AC Systems ¡Advertencia! El sistema debe ser disconnected de todas las fuentes de energía y del cable eléctrico quitado de los módulos de fuente de alimentación antes de tener acceso el interior del chasis para instalar o para quitar componentes de sistema.
SuperWorkstation SYS-532AW-C: Standardized Warning Statements for AC Systems Waarschuwing Alleen geautoriseerd personeel en gekwalificeerd onderhoudspersoneel mag deze apparatuur installeren, vervangen of onderhouden. Restricted Area Warning! This unit is intended for installation in restricted access areas. A restricted access area can be accessed only through the use of a special tool, lock and key, or other means of security.
SuperWorkstation SYS-532AW-C: Standardized Warning Statements for AC Systems Attention Cet appareil doit être installée dans des zones d'accès réservés. L'accès à une zone d'accès réservé n'est possible qu'en utilisant un outil spécial, un mécanisme de verrouillage et une clé, ou tout autre moyen de sécurité.
SuperWorkstation SYS-532AW-C: Standardized Warning Statements for AC Systems 경고! 배터리를 잘못된 종류로 교체하면 폭발의 위험이 있습니다. 기존 배터리와 동일하거나 제조사 에서 권장하는 동등한 종류의 배터리로만 교체해야 합니다. 제조사의 안내에 따라 사용된 배터 리를 처리하여 주십시오. WAARSCHUWING Er bestaat explosiegevaar als de batterij wordt vervangen door een verkeerd type. Vervang de batterij slechts met hetzelfde of een equivalent type die door de fabrikant aanbevolen wordt.
SuperWorkstation SYS-532AW-C: Standardized Warning Statements for AC Systems Attention Cette unité peut avoir plus d'une connexion d'alimentation. Pour supprimer toute tension et tout courant électrique de l'unité, toutes les connexions d'alimentation doivent être débranchées. אחד מספק יותר קיים אם !אזהרה...
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SuperWorkstation SYS-532AW-C: Standardized Warning Statements for AC Systems 警告 當系 統正 在進 行時 , 背 板上 有危 險的 電壓或 能量 , 進 行維 修時 務必 小心 。 Warnung Wenn das System in Betrieb ist, treten auf der Rückwandplatine gefährliche Spannungen oder Energien auf.
SuperWorkstation SYS-532AW-C: Standardized Warning Statements for AC Systems Comply with Local and National Electrical Codes Warning! Installation of the equipment must comply with local and national electrical codes. 地方 および国の電 気規 格に準 拠 機器 の取り 付 けはその地方および国の電気 規格 に準拠 する必 要があり ます。...
SuperWorkstation SYS-532AW-C: Standardized Warning Statements for AC Systems 경고! 현 지역 및 국가의 전기 규정에 따라 장비를 설치해야 합니다. Waarschuwing Bij installatie van de apparatuur moet worden voldaan aan de lokale en nationale elektriciteitsvoorschriften. Product Disposal Warning! Ultimate disposal of this product should be handled according to all national laws and regulations.
SuperWorkstation SYS-532AW-C: Standardized Warning Statements for AC Systems Attention La mise au rebut ou le recyclage de ce produit sont généralement soumis à des lois et/ou directives de respect de l'environnement. Renseignez-vous auprès de l'organisme compétent. המוצר סילוק !אזהרה המדינה...
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준수하여 제공되거나 지정된 연결 혹은 구매 케이블, 전원 케이블 및 AC 어댑터를 사용하십시 오. 다른 케이블이나 어댑터를 사용하면 오작동이나 화재가 발생할 수 있습니다. 전기 용품 안전법 은 UL 또는 CSA 인증 케이블 (코드에 UL / CSA가 표시된 케이블)을 Supermicro 가 지정한 제품 이외의 전기 장치에 사용하는 것을 금지합니다.
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SuperWorkstation SYS-532AW-C: Standardized Warning Statements for AC Systems Stroomkabel en AC-Adapter Waarschuwing! Bij het aansluiten van het Product uitsluitend gebruik maken van de geleverde Kabels of een andere geschikte aan te schaffen Aansluitmethode, deze moet altijd voldoen aan de lokale voorschriften en veiligheidsnormen, inclusief de juiste kabeldikte en stekker. Het gebruik van niet geschikte Kabels en/of Adapters kan een storing of brand veroorzaken.
SuperWorkstation SYS-532AW-C: System Specifications Appendix C: System Specifications Processors Intel® Core™ Ultra 9/7/5 Processors Single Socket V1 (LGA-1851) supported, up to 125 W TDP Chipset Intel W880 BIOS AMI 32 MB Memory Four DDR5, ECC/Non-ECC UDIMM slots, up to 192 GB of memory with speeds of up to 5600 MT/s (1DPC) Storage Drives Internal drive bays: Two 3.5”...
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SuperWorkstation SYS-532AW-C: System Specifications Chassis CSE-GS3A, Mid-tower, (DxWxH) 430 x 205 x 450 mm System Cooling One 120-mm rear exhaust fan Three 120-mm front cooling fans Power Supply 1000 W Multi-Output 80Plus Gold power supply Operating Environment Operating Temperature: 10°C ~ 35°C (50°F ~ 95°F) Non-operating Temperature: -40°C to 60°C (-40°F to 140°F)
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