HP Z2 SFF G1i Maintenance And Service Manual
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HP Z2 SFF G1i Maintenance And Service Manual

HP Z2 SFF G1i Maintenance And Service Manual

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Maintenance and Service Guide
HP Z2 SFF G1i Workstation
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and
more.

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Summary of Contents for HP Z2 SFF G1i

  • Page 1 Maintenance and Service Guide HP Z2 SFF G1i Workstation SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

  • Page 2: Legal Information

    HP Inc. under to be bound by the terms of the HP End Not all features are available in all license. Intel, Core, Optane, Thunderbolt, and User License Agreement (EULA).

  • Page 3: Table Of Contents

    Table of contents 1 Computer features.............................................. 1 Front..................................................1 Rear..................................................2 Labels ..................................................3 Product specifications..........................................4 2 Illustrated parts catalog..........................................5 Computer major components......................................5 Miscellaneous parts........................................... 9 3 Routine care, drive guidelines, and disassembly preparation......................... 12 Electrostatic discharge information..................................... 12 Generating static electricity....................................
  • Page 4 Hood lock ................................................. 28 Serial port................................................ 28 Front bezel............................................... 29 Bezel blank..............................................30 Drive cage ................................................ 31 Memory modules (DIMMs)........................................32 Battery................................................35 WLAN module..............................................37 Chassis fan..............................................39 Solid-state drive............................................40 Power supply ..............................................43 Speaker................................................44 Rear fan................................................45 Option board ..............................................47 Heat sink with fan ............................................48 Processor ................................................
  • Page 5 Solving internet access problems ....................................79 Unable to connect to the internet..................................79 Cannot automatically launch internet programs............................80 Solving software problems.........................................80 Computer will not start up and the HP logo does not appear......................80 “Illegal Operation has Occurred” error message is displayed......................80...
  • Page 6 10 Backing up, restoring, and recovering................................... 114 Backing up information and creating recovery media..........................114 Using Windows tools for backing up................................114 Using the HP Cloud Recovery Download Tool to create a recovery USB flash drive (select products only)................................................114 Restoring and recovering your system..................................114 Creating a system restore .....................................
  • Page 7 Downloading Remote HP PC Hardware Diagnostics UEFI ......................121 Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ............121 Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number......122 Customizing Remote HP PC Hardware Diagnostics UEFI settings..................122 12 Statement of memory volatility......................................

  • Page 8: Computer Features

    Also connects an optional headset microphone. This jack does not support optional standalone microphones. ® Power button USB Type-C 20 Gbps ports with HP Sleep and Charge (2) Computer features...

  • Page 9: Rear

    The combo jack supports headphones, line output devices, microphones, line input devices, CTIA-style headsets, or OMTP-style headsets. NOTE: Your model might have additional components available from HP. NOTE: The light on the power button is normally white when the power is on. If the light blinks red, the computer displays a diagnostic code to indicate a problem.

  • Page 10: Labels

    They are enabled by default when a discrete graphics card is installed. NOTE: You can use Computer Setup to enable simultaneous use of Intel UHD integrated and discrete graphics cards to drive more than two monitors. However, HP recommends using only discrete graphics cards when attaching three or more monitors. Labels The labels affixed to the computer provide information you might need when you troubleshoot system problems or travel internationally with the computer.

  • Page 11: Product Specifications

    To find the QuickSpecs for your product, go to http://www.hp.com/go/quickspecs, and then select the Search all QuickSpecs link. Type your model name in the search box, and then select Go. You can also go to http://www.hp.com/support, and follow the instructions to find your product. Select Product Information, and then select your computer specifications.

  • Page 12: Illustrated Parts Catalog

    Use this information to determine the spare parts that are available for the computer. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/, select your country or region, and then follow the on-screen instructions. Computer major components To identify the computer major components, use this illustration and table.
  • Page 13 Table 2-1 Computer major components and their descriptions (continued) Item Description Spare part number Intel Core Ultra 5 Processor 235 P25098-003 Intel Core Ultra 5 Processor 225 P25097-003 Memory modules (UDIMM, PC5-5600) 48 GB, NECC P07270-001 32 GB, NECC N77572-001 32 GB, NMIC P13754-001 32 GB, ECC, nM...
  • Page 14 Table 2-1 Computer major components and their descriptions (continued) Item Description Spare part number 400 W P10804-001 (14) Drive cage not available as a spare part (15) Solid-state drive NOTE: The SSD thermal pad is available as spare part number P27723-001. The SSD heat sink is available as spare part number N02705-001.
  • Page 15 Second serial port M51207-001 (24) Solenoid lock P27704-001 (25) Option board (not illustrated) 1 GbE Fiber NIC M27481-002 HP 10 GbE Flex Port M62642-003 NOTE: Not compatible with Modern Standby. 2.5 GbE NIC P07166-003 1 GbE NIC M09717-002 Ethernet network adapter...

  • Page 16: Miscellaneous Parts

    N45394-001 External power and signal cable, 10 in (1 m [3.3 ft]) N45395-001 External power and signal cable, 10 in (HP Z Remote System Controller (30 cm [1 ft]) N45396-001 Internal cables SATA data cable, 356 mm (14.0 in), straight-straight...
  • Page 17 Keyboard (country codes are listed following this table) USB, slim, smart card P10664-xx1 HP 125, wired P10665-xx1 HP Halley, USB P10674-xx1 HP 725, wireless keyboard + mouse P33679-xx1 Power cord (C13, 1.83 m [6 ft]) Argentina M82819-001 Australia M82822-001 Brazil...
  • Page 18 Table 2-2 Miscellaneous parts and their descriptions (continued) Description Spare part number Power cord (0. 1 m [0.3 ft]) Japan N62714-001 Power cord (C13-C14, 2 m [6.5 ft], 10 A, 200 - 240 V) N69182-001 Power cord (C13-C14, 2 m [6.5 ft], 15 A, 100 - 127 V) N69183-001 Table 2-3 Spare part country codes...

  • Page 19: Routine Care, Drive Guidelines, And Disassembly Preparation

    Routine care, drive guidelines, and disassembly preparation This information provides general service information for the computer. Adherence to the procedures and precautions is essential for proper service. IMPORTANT: When the computer is plugged into an AC power source, DC voltage is always applied to the system board.

  • Page 20: Preventing Electrostatic Damage To Equipment

    Table 3-1 Static electricity occurrence based on activity and humidity (continued) Relative humidity Relative humidity Relative humidity Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V...

  • Page 21: Grounding The Work Area

    ● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. Recommended materials and equipment HP recommends these materials and equipment to prevent static electricity. ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 22: Operating Guidelines

    ● Opaque shielding bags ● Transparent metallized shielding bags ● Transparent shielding tubes Operating guidelines This information details how to prevent overheating and to help prolong the life of the computer. ● Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold. ●...

  • Page 23: Removing Dirt And Debris From Your Computer

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 24: Cleaning The Computer Case

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 25: Cleaning The Monitor

    To clean the tops of the keys or the keyboard body, follow the procedures described in Cleaning the computer case on page When cleaning debris from under the keys, review all rules in General cleaning safety precautions on page 15 before following these procedures.

  • Page 26: Screws

    The screws used in the computer are not interchangeable. They could have standard or metric threads and might be of different lengths. If you use an incorrect screw during the reassembly process, it can damage the unit. HP strongly recommends that you keep all screws that you remove during disassembly with the removed part and then return them to their proper locations.
  • Page 27 ● Keep cables clear of sliding or moveable parts to prevent them from being cut or crimped when the parts are moved. ● When folding a flat ribbon cable, never fold to a sharp crease. Sharp creases can damage the wires. ●...

  • Page 28: Preparation For Disassembly

    Preparation for disassembly Use this information to properly prepare to disassemble and reassemble the computer. Routine care, drive guidelines, and disassembly preparation on page 12 for initial safety procedures. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 29: Removal And Replacement Procedures

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/, select your country or region, and then follow the on-screen instructions. IMPORTANT: Adherence to these procedures and precautions is essential for proper service.

  • Page 30: Qx118 Key

    Slide the panel (2) back, and then lift it (3) off the computer. When replacing the access panel: Position the access panel (1) on top of the computer offset about an inch from the front of the computer. Be sure the hood lock tab is lined up with the slot (2) in the access panel. Push the access panel (3) forward into place.

  • Page 31: Optical Drive

    Table 5-2 QX118 key descriptions and part numbers Description Spare part number QX118 key P36706-001 Before removing the QX118 key, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 21). Remove the access panel (see Access panel on page 22).
  • Page 32 Prepare the computer for disassembly (see Preparation for disassembly on page 21). Remove the access panel (see Access panel on page 22). If you are installing an optical drive in a bay covered by a bezel blank, remove the front bezel (Front bezel on page 29), and then remove the bezel blank...

  • Page 33: Graphics Card

    Install the release latch onto the drive. Align the small pin on the release latch with the small hole on the side of the drive and press the latch firmly onto the drive. Connect the power cable and data cable to the rear of the drive, and then connect the opposite end of the data cable to one of the SATA connectors labeled SATA1 or SATA2 on the system board.
  • Page 34 Before replacing the expansion modules, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 21). Remove the access panel (see Access panel on page 22). To replace or add an graphics card: Locate the correct vacant expansion socket on the system board and the corresponding expansion slot on the back of the computer chassis.

  • Page 35: Hood Lock

    Hood lock To remove the hood lock, use these procedures. Table 5-5 Hood lock description and part number Description Spare part number Hood lock P27704-001 Before removing the hood lock, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 21).

  • Page 36: Front Bezel

    Before replacing the serial port, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 21). Remove the access panel (see Access panel on page 22). To replace the serial port: Disconnect the serial port cable from the system board connector (1). Remove the two hex screws (2) from the rear of the computer.

  • Page 37: Bezel Blank

    Rotate the top of the bezel (2) downward, and then pull the bezel (3) off the front of the computer. To install the front bezel, reverse the removal procedure. Bezel blank To remove the bezel blank, use these procedures. On some models, a bezel blank might be covering the optical drive bays. You must remove the bezel blank before installing an optical drive.

  • Page 38: Drive Cage

    ■ Press the release tab (1) on both sides of the inside of the blank, and then pull the blank (2) off the front of the bezel. Drive cage To remove the drive cage, use these procedures. Before removing the drive cage, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 21).

  • Page 39: Memory Modules (Dimms)

    ■ Lift the front of the drive cage up, and then remove it from the computer. To install the drive cage, reverse these procedures. Memory modules (DIMMs) To remove the memory modules, use this information and procedures. Table 5-8 Memory module descriptions and part numbers Description Spare part number 48 GB, NECC...
  • Page 40 ● Industry-standard 288-pin ● DDR5-5600 SDRAM UDIMM ● Mandatory JEDEC SPD information The computer supports the following setups: ● 512 Mbit, 1 Gbit, 2 Gbit, and 4 Gbit non-ECC memory technologies ● Single-sided and double-sided memory modules ● Memory modules constructed with ×8 and ×16 DDR devices; memory modules constructed with ×4 SDRAM are not supported NOTE: Actual data transfer rate is determined by system configuration.
  • Page 41 Replace a memory module: Locate memory module sockets 1 - 4 on the system board. To remove a memory module, open both latches of the memory module socket (1), and then remove the memory module from the socket (2). Chapter 5 Removal and replacement procedures...

  • Page 42: Battery

    Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water. ● Replace the battery only with the HP spare part that is designated for this product. IMPORTANT: Before replacing the battery, back up the computer CMOS settings. When the battery is removed or replaced, the CMOS settings are cleared.
  • Page 43 You can extend the lifetime of the lithium battery by plugging the computer into an AC outlet. The lithium battery is used only when the computer is not connected to AC power. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, go to http://www.hp.com/recycle.

  • Page 44: Wlan Module

    To release the battery from its holder, squeeze the metal clamp (1) that extends above one edge of the battery. When the battery (2) pops up, lift it out. With the positive side up, insert the battery (1) onto the battery socket at an angle, and then press the battery (2) down until it locks into place.
  • Page 45 Table 5-9 WLAN module descriptions and part numbers Description Spare part number Intel Wi-Fi 6E AX211 Bluetooth 5.3 WLAN (non-vPro) M53366-005 Intel Wi-Fi 7 BE200 Bluetooth 5.4 WLAN (non-vPro) N39883-005 WLAN module antenna cover N44228-001 Before removing the WLAN module, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 21).

  • Page 46: Chassis Fan

    If the WLAN antenna is not connected to the terminal on the WLAN module, you must install a protective sleeve on the antenna connector, as shown in the following illustration. To install the WLAN module, reverse the removal procedure. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion.

  • Page 47: Solid-State Drive

    Remove the optical drive (see Optical drive on page 24). Remove the front bezel (see Front bezel on page 29). Remove the drive cage (see Drive cage on page 31). Remove the chassis fan: Disconnect the fan cable from the system board connector (1). Press the release lever (2), slide the fan assembly (3) away from the power supply, and then lift the assembly (4) out of the computer.
  • Page 48 Table 5-11 SSD descriptions and part numbers (continued) Description Spare part number 1 TB, PCIe-4 × 4, TLC, nM N77395-001 1 TB, PCIe-4 × 4, nM N77394-001 1 TB, PCIe-4 × 4, TLC M16560-001 1 TB, PCIe-4 × 4, TLC, SED M52033-001 1 TB, PCIe-4 ×...
  • Page 49 Locate the SSDs on the system board: Press the release lever (1), and then pull the drive assembly (2) out of the system board connector. NOTE: Some models use a Phillips screw instead of a release lever. To install the SSD, reverse the removal procedure. On models with a Gen 5 SSD, be sure to install a thermal pad under the SSD as shown in the following illustration.

  • Page 50: Power Supply

    Power supply To remove the power supply, use these procedures. Table 5-12 Power supply descriptions and part numbers Description Spare part number 500 W P10805-001 400 W P10804-001 Before removing the power supply, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 21).

  • Page 51: Speaker

    Remove the power supply cables from the side clips (5), front clips (6), and clips (7) in front of the power supply. Remove the three Torx screws (1) that connect the power supply to the rear of the chassis. Press the release lever (2) at the front of the power supply, slide the power supply (3) toward the front of the computer, and then lift the power supply (4) out of the computer.

  • Page 52: Rear Fan

    Table 5-13 Speaker description and part number Description Spare part number Speaker P27701-001 Before removing the speaker, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 21). Remove the access panel (see Access panel on page 22).
  • Page 53 Table 5-14 Rear fan description and part number Description Spare part number Rear fan P27724-001 Before removing the rear fan, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 21). Remove the access panel (see Access panel on page 22).

  • Page 54: Option Board

    Option board descriptions and part numbers Description Spare part number 1 GbE Fiber NIC (flex I/O 2) M27481-002 1 GbE Fiber NIC P12238-001 HP 10 GbE Flex Port M62642-003 NOTE: Not compatible with Modern Standby. 2.5 GbE NIC P07166-003 1 GbE NIC...

  • Page 55: Heat Sink With Fan

    Before removing the option board, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 21). Remove the access panel (see Access panel on page 22). Remove the rear fan (see Rear fan on page 45). Remove the option board: Remove the two Phillips screws (1) that secure the board to the system board.
  • Page 56 Do not pull the processor out of the socket when you lift the heat sink, especially if you cannot warm the heat sink before removal. Inadvertently removing the processor can damage the pins. Before removing the heat sink, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 21).
  • Page 57 90 W models Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. The following illustration shows the replacement thermal material locations.
  • Page 58 65 W models 90 W models Heat sink with fan...

  • Page 59: Processor

    IMPORTANT: Tighten heat sink retaining screws in diagonally opposite pairs (as in an X) to evenly seat the heat sink on the processor to avoid damage that could require replacing the system board. To install the heat sink, reverse the removal procedures. Processor To remove the processor, use these procedures.
  • Page 60 Remove the processor: Pull the locking lever (1) away from the processor, and then rotate the lever (2) to its fully open position. Raise and rotate the microprocessor retainer (3) to its fully open position. Carefully lift the processor (4) from the socket. IMPORTANT: Do not handle the pins in the processor socket.

  • Page 61: Fly Card

    NOTE: After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. Fly card To remove the fly card, use these procedures. Table 5-18 Fly card descriptions and part numbers Description...

  • Page 62: Hood Sensor

    Lift the card (4) out of the computer. To install the fly card, reverse the removal procedure. Hood sensor To remove the hood sensor, use these procedures. Table 5-19 Hood sensor description and part number Description Spare part number Hood sensor P27705-001 Before removing the hood sensor, follow these steps: Prepare the computer for disassembly (see...

  • Page 63: Wireless Antennas And Cables

    Using a screwdriver or similar tool, push the sensor (2) out of the slot in the rear of the computer. To install the hood sensor, reverse the removal procedure. Wireless antennas and cables To remove the wireless antennas and cables, use these procedures. The cables route from the WLAN module to the antennas mounted on the front and back of the computer.

  • Page 64: System Board

    Pull the antenna cables out through the holes (3) in the front of the computer. To install the wireless antennas and cables, reverse the removal procedures. When installing the wireless antennas, note the following installation locations: (1) Antenna1 routing hole (2) Antenna1 installation location (3) Antenna2 routing hole (4) Antenna2 installation location...
  • Page 65 Table 5-21 System board descriptions and part numbers (continued) Description Spare part number For use in models with a NetClone BIOS P37634-601 NOTE: All system board spare part kits include replacement thermal material. Before removing the system board, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 21).
  • Page 66 Rotate the left side of the bracket (2) away from the computer, and then pull the bracket (3) off the computer. Disconnect all cables from the system board, and make note of their locations for installation. Remove the five Torx screws (1) that secure the system board to the computer. Slide the system board (2) toward the front of the computer, and then lift it (3) up and out of the computer.
  • Page 67 Table 5-22 System board components Item Component Item Component Power supply (13) Chassis fan Processor (14) Solid-state drive 2 Processor fan (15) Power supply Power supply (16) PCI Express ×1 shifted to ×4 Memory modules (DIMM1 - DIMM4) (17) PCI Express ×16 RTC battery (18) Flex I/O board 2...
  • Page 68 NOTE: When replacing the system board, you must change the chassis serial number in the BIOS. When replacing the system board, you must reprogram the SMBIOS information about the affected computer. Failure to reprogram the board will result in eventual failure, such as an activation failure (when you would have to reactivate the computer) or a system recovery failure.

  • Page 69: Troubleshooting Without Diagnostics

    Boot the computer to the Safe Mode to see if it will boot without all of the drivers loaded. When booting the operating system, use “Last Known Configuration.” ● See the comprehensive online technical support at http://www.hp.com/support. Access HP Business Solutions at https://www.hp.com/us-en/solutions/business-solutions.html...

  • Page 70: Helpful Hints

    Modern Standby is a low-power sleep mode designed to keep a device connected to the network and allow background tasks to run even while in sleep mode. However, some older devices or drivers might not fully support Modern Standby, leading to excessive power consumption, louder fan noise during standby, or system crashes and blue screens.

  • Page 71: Cannot Access The Computer Setup (F10) Utility When Booting The Computer

    Cannot access the Computer Setup (F10) Utility when booting the computer Use this information to troubleshoot the computer. Cause Solution The Computer Setup (F10) Utility is set to Complete one of these tasks: Fast Boot, causing the F10 access screen to - Before turning on the computer, press and hold f10.

  • Page 72: Cannot Remove Computer Cover Or Access Panel

    In case of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover lock. A key to unlock the Smart Cover Lock is not available from HP. Keys are typically available from a hardware store. Poor performance Use this information to troubleshoot the computer.

  • Page 73: Computer Turns Off With Four Red Blinks And Two White Blinks

    Some software applications, especially Lower the display resolution for the current application or consult games, are stressful on the graphics the documentation that came with the application for suggestions subsystem. on how to improve performance by adjusting parameters in the application.

  • Page 74: Solving Power Problems

    Cause Solution System unable to power on. Press and hold the power button for fewer than 4 s. If the hard drive light turns white: If the computer has a voltage selector, check that the voltage selector located on the rear of the power supply is set to the appropriate voltage.

  • Page 75: Four Red Blinks Then Four Beeps

    Cause Solution Processor thermal protection has been Be sure that the computer air vents are not blocked and the activated. A fan might be blocked or not processor cooling fan is running. turning, or the heat sink is not properly Open the access panel, press the power button, and see if the attached to the processor.

  • Page 76: Drive Not Found (Identified)

    Cause Solution Either the directory structure is bad or there is In Windows, type file in the taskbar search box, and then select File a problem with a file. Explorer from the list of applications. In the left column, expand This PC, right-click a drive, select Properties, and then select the Tools tab.

  • Page 77: Computer Seems To Be Locked Up

    Cause Solution The device is attached to a SATA port that has Check SATA cable connections. been hidden in Computer Setup. Run the Computer Setup utility, and be sure that Device Available is selected for the device's SATA port in Advanced > Port Options. Boot order is not correct.

  • Page 78: Computer Appears To Be Locked Up While Recording Audio

    Computer is in the Sleep state. Press the power button to resume from the Sleep state. IMPORTANT: When attempting to resume from the Sleep state, do not hold down the power button for more than 4 seconds. Otherwise, the computer will shut down, and you will lose any unsaved data. Internal speaker is disabled in Computer Enable the internal speaker in Computer Setup.

  • Page 79: Printer Will Not Turn On

    If you are on a network, you might not have Make the proper network connections to the printer. made the connection to the printer. Printer might have failed. Run printer self-test. The printer might be out of paper. Check the paper tray, and refill it if it is empty. Printer will not turn on Use this information to troubleshoot the computer.

  • Page 80: Mouse Does Not Respond To Movement Or Is Too Slow

    Computer is in the Sleep state. Press the power button to resume from the Sleep state. IMPORTANT: When attempting to resume from the Sleep date, do not hold down the power button for more than 4 seconds. Otherwise, the computer will shut down, and you will lose any unsaved data. Mouse does not respond to movement or is too slow Use this information to troubleshoot the computer.

  • Page 81: A New Device Is Not Recognized As Part Of The System

    A new device is not recognized as part of the system Use this information to troubleshoot the computer. Cause Solution Cables of new external device are loose or Be sure that all cables are properly and securely connected and that pins power cables are unplugged.

  • Page 82: Solving Network Problems

    NOTE: DIMM1 or XMM1 must always be installed. DIMM1 must be installed before DIMM3. Replace third-party memory with HP memory. Replace the system board. Solving network problems Some common causes and solutions for network problems are listed in these tables. The guidelines do not discuss the process of debugging the network cabling.

  • Page 83: Diagnostics Reports A Failure

    Network controller is disabled. Run Computer Setup and enable network controller. Enable the network controller in the operating system using Device Manager. To access Device Manager in Windows, type device manager in the taskbar search box, and then select Device Manager from the list of applications.

  • Page 84: Cannot Connect To Network Server When Attempting Remote System Installation

    For those systems that support error correction code (ECC) memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system.

  • Page 85: Out Of Memory Error

    Memory is installed incorrectly or is bad. Reseat DIMMs. Turn on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Solving USB flash drive problems If you encounter USB flash drive problems, common causes and solutions are listed in these tables.

  • Page 86: Usb Flash Drive Not Found (Identified)

    Cause Solution The drive letter after the last physical drive is Change the default drive letter for the flash drive in Windows. not available. USB flash drive not found (identified) Use this information to troubleshoot the computer. Cause Solution The device is attached to a USB port that has Run the Computer Setup utility and enable the USB ports in Advanced >...

  • Page 87: Cannot Automatically Launch Internet Programs

    If you encounter software problems, see the applicable solutions listed in the following table. Computer will not start up and the HP logo does not appear Use this information to troubleshoot the computer. Cause Solution ROM issue - POST error has occurred.
  • Page 88 Cause Solution Software being used is not Microsoft-certified Verify that the software is certified by Microsoft for your version of for your version of Windows. Windows (see program packaging for this information). Configuration files are corrupt. If possible, save all data, close all programs, and restart the computer. “Illegal Operation has Occurred”...

  • Page 89: Computer Setup (F10) Utility

    Computer Setup (F10) Utility This information provides details of the Computer Setup Utility. ● Change settings from the defaults or restore the settings to default values. ● View the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices. ●...

  • Page 90: Computer Setup Main

    A choice of four headings appears in the Computer Setup Utilities menu: Main, Security, Advanced, and UEFI Drivers. NOTE: If you do not press at the appropriate time, you must restart the computer and again repeatedly press when the power button light turns white to access the utility. NOTE: Selecting UEFI Drivers restarts the computer into the third-party option ROM management application.
  • Page 91 Table 7-1 Computer Setup Main Option Description System Information Lists all information in following list if Advanced System Information is selected. Lists smaller subset if Basic System Information is selected. ● Product name ● Installed memory size ● Processor type ●...
  • Page 92 Description System Diagnostics If the hard drive has the HP Advanced Diagnostics installed, the application launches. If HP Advanced Diagnostics is not installed, a basic version that is built into the BIOS provides the capability to perform the following functions: ●...
  • Page 93 Check for Update on Next Reboot: Default is disabled. ● BIOS Source: Lets you select either HP.com or a custom URL. If Custom URL is selected, Edit Custom URL becomes active. HP recommends using a custom URL only for a managed IT environment.

  • Page 94: Computer Setup Security

    Update BIOS Using Local Media Lets you access files on either USB storage or the hard drive. The HP BIOS Update and Recovery application included in BIOS Softpaqs at www.hp.com copies the BIOS file to the correct location on the hard drive or USB device.
  • Page 95 Table 7-2 Computer Setup Security Option Description Create BIOS Lets you set and enable a BIOS administrator password, which controls access to the following Administrator Password features: ● Setup Menu (F10) ● Third-Party Option ROM Management (F3) ● Update system ROM ●...
  • Page 96 Manual recovery is intended only for situations when you want forensic analysis before HP Sure Start recovery. When this policy is set to manual, HP Sure Start will not correct any issues that are found until the local user enters the manual recovery key sequence. This can result in a computer that cannot start until the manual recovery key sequence is entered.
  • Page 97 HP firmware, while the operating system is running. – Log Event Only: HP Sure Start will log all critical security events in the HP Sure Start audio log within the HP Sure Start nonvolatile (flash) memory.
  • Page 98 ● SPM Current State: Displays the current state. Also lets you change the state. ● Unprovision SPM: Deprovisions SPM, which causes HP Sure Run to revert to the inactive state and return HP Sure Recover to default settings. ● HP Sure Run Current State: Displays the current state. Also lets you change the state.
  • Page 99 Table 7-2 Computer Setup Security (continued) Option Description Utilities Hard Drive Utilities ● Save/Restore GPT of System Hard Drive Enabling this feature saves the GUID Partition Table (GPT) of the system hard drive. If the GPT is subsequently changed, the user is prompted to choose whether to restore GPT. Default is disabled.

  • Page 100: Computer Setup Advanced

    Computer Setup Advanced This table provides information about the Computer Setup Advanced menu. NOTE: Support for specific Computer Setup options can vary, depending on the hardware configuration. Table 7-3 Computer Setup Advanced (for advanced users) Option Heading Display Language Lets you select the language of the menus in F10 Setup and the keyboard layout. Scheduled Power-On This feature wakes the system when it is off at a specified date and time.
  • Page 101 ■ Stop: Show boot failed message only if no boot devices are found. ■ UEFI Diagnostics: Start the HP UEFI Diagnostics Tool to check if device issues found. ■ Restart: Restart the computer to if boot device is not found.
  • Page 102 Recover before Boot Failure Recovery If enabled and HP Sure Recover is launched because of a boot failure, the user is notified of the boot failure and asked to choose whether to start or cancel HP Sure Recover. This setting is displayed only if Recover after Boot Failure is selected.
  • Page 103 Table 7-3 Computer Setup Advanced (for advanced users) (continued) Option Heading System Options Configure Storage Controller for VMD Enables VMD RAID Controller. Default is disabled. Turbo-boost (Intel products only) Allows Intel Turbo Boost Technology to improve performance when operation conditions allow. Default is enabled.
  • Page 104 Provides ACPI structure to enable HP common software application framework. The driver is provided in the latest HP support software that you can download from the web. NOTE: Device Manager shows an alert if this setting is enabled without the HP application driver installed. Performance Control (High Performance Mode/Performance Mode/Quiet Mode/Rack Mode) Lets you prioritize variations of acoustics over performance or performance over acoustics.
  • Page 105 Table 7-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Built-In Device Options Embedded LAN Controller (select products only) Select to show the device in the operating system. Default is enabled. Wake On LAN Lets you either disable the Wake On LAN feature or configure where the computer boots, including the network or hard drive.
  • Page 106 Table 7-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Port Options USB ports (varies by model) Lets you enable specific USB ports. Default is enabled. USB Legacy Port Charging Lets you enable USB charging port capability when the computer is in hibernate or shutdown mode. Default is enabled.
  • Page 107 Table 7-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Power Management Runtime Power Management Options Allows certain operating systems to reduce processor voltage and frequency when the current software load does not require the full capabilities of the processor. Default is enabled. Extended Idle Power States Allows certain operating systems to decrease the processors power consumption when the processor is idle.
  • Page 108 Table 7-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Remote Management Intel Management Engine(ME) Options (Intel only) Lets you enable the Intel Management Engine. Default is enabled. Intel Active Management Technology (AMT) Allows you to discover, repair, and protect networked computing devices. Default is disabled. USB Key Provisioning Support Enables AMT provisioning using a USB storage device.
  • Page 109 Execute Remote HP PC Hardware Diagnostics Select to immediately execute Remote HP PC Hardware Diagnostics based on the how settings are configured. Any unsaved BIOS settings will be lost. Chapter 7 Computer Setup (F10) Utility...

  • Page 110: Post Error Messages

    POST error messages This section lists the error codes, error messages, and the various indicator light and audible sequences that you might encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages.
  • Page 111 Table 8-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 005-Real-Time Clock Power Loss Invalid time or date in configuration Reset the date and time under Control memory. RTC (real-time clock) battery Panel (you can also use Computer might need to be replaced.
  • Page 112 Table 8-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 00D-Setup Error during MEBx Execution MEBx selection or exit resulted in a setup Reboot the computer. failure. Unplug the power cord, reseat the memory modules, and reboot the computer.
  • Page 113 F2 Diagnostics when booting the computer. Apply hard drive firmware patch if applicable. The patch is available at http://www.hp.com/support. Back up contents and replace hard drive. 302-Hard Disk 2: SMART Hard Drive Hard drive will soon fail. Some hard...
  • Page 114 Table 8-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 3F1–Hard Disk 1 Error Hard disk 1 error. Check cables and replace if necessary. Clear CMOS. Replace the hard disk drive. 3F2–Hard Disk 2 Error Hard disk 2 error.
  • Page 115 Table 8-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 43B-More Than One USB type-C Cards More than one USB Type-C card is Remove USB Type-C card so that only Are Installed installed. one is installed. 500-BIOS Recovery A system BIOS recovery has occurred.

  • Page 116: Interpreting Post Diagnostic Front Panel Lights And Audible Codes

    Table 8-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 90B-Fan Failure The system has detected that a cooling Reseat fan. fan is not operating correctly. Reseat fan cable. Replace fan. 90D-System Temperature Thermal shutdown occurred. The system Be sure system has proper airflow.
  • Page 117 ● Memory failure ● Graphics failure ● System board failure ● BIOS authentication failure If an error is detected, specific patterns of long and short blinks, accompanied by long and short beeps (where applicable) are used to identify the error. These patterns make up a two-part code: ●...
  • Page 118 Table 8-3 Interpreting POST diagnostic front panel lights and audible codes (continued) Category Major/minor code Description Hardware The embedded controller has timed out waiting for BIOS to return from memory initialization. The embedded controller has timed out waiting for BIOS to return from graphics initialization.

  • Page 119: Password Security And Resetting Cmos

    Back up the BIOS settings or save them as custom defaults in case you need them later. You can back up in Computer Setup or with the BiosConfigUtility tool available from www.hp.com. See Computer Setup (F10) Utility on page 82 for information about backing up the BIOS settings.
  • Page 120 Turn on or restart the computer. ● To delete the Setup password, go to step 2. ● To delete the Power-on password, go to step 3. To delete the Setup password, as soon as the computer turns on: ● Press while the “Press the ESC key for Startup Menu”...

  • Page 121: Backing Up, Restoring, And Recovering

    HP USB flash drive. Using a recent backup can return your machine to a working state sooner than using the HP USB flash drive. After the system is restored, reinstalling all the operating system software released since your initial purchase can be a lengthy process.

  • Page 122: Creating A System Restore

    HP USB flash drive. Using a recent backup can return your machine to a working state sooner than using the HP USB flash drive. After the system is restored, reinstalling all the operating system software released since your initial purchase can be a lengthy process.

  • Page 123: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart using the HP Recovery USB flash drive, you can change the computer boot order, which is the order of devices listed in BIOS for startup information. IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning these steps.

  • Page 124: Using Hp Pc Hardware Diagnostics

    After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support Assistant: Complete one of the following tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ● Select the question mark icon in the taskbar.

  • Page 125: Accessing Hp Pc Hardware Diagnostics Windows From The Start Menu (Select Products Only)

    To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu: Select the Start button, and then select All apps.

  • Page 126: Downloading Hp Hardware Diagnostics Windows By Product Name Or Number

    Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 120. If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues. Using an HP PC Hardware Diagnostics UEFI hardware failure ID code When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit failure ID code is generated.

  • Page 127: Only)

    Application. Proceed with the troubleshooting tests. Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations. ● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.

  • Page 128: Downloading The Latest Hp Pc Hardware Diagnostics Uefi Version

    Remote PC Hardware Diagnostics UEFI, and then select Learn More. Downloading Remote HP PC Hardware Diagnostics UEFI Remote HP PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest Remote HP PC Hardware Diagnostics UEFI version to a USB flash drive.

  • Page 129: Downloading Remote Hp Pc Hardware Diagnostics Uefi By Product Name Or Number

    Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage, such as a hard drive or USB flash drive, to run remote diagnostics.

  • Page 130: Statement Of Memory Volatility

    No applications, features, or functionality were added to or installed on the system. Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 131 If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu. Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the selection to return to the prior menu. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu.

  • Page 132: Nonvolatile Memory Usage

    System boot ROM (BIOS) Nonvolatile memory, 128 Mbit Download the latest BIOS (16 MB) socketed, removable for your model from the HP website and follow the instructions to flash the BIOS that are on the website. RTC (CMOS) RAM Volatile memory, 256 bytes...

  • Page 133: Questions And Answers

    Under typical operation, the only user data stored on the primary storage device are preferences for device configuration and settings for connections. However, the administrator can configure the system to allow users to store data locally. The only user data potentially stored in BIOS Settings are the ownership and asset tags, administrator password, and startup password.

  • Page 134: Using Hp Sure Start (Select Products Only)

    BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 135: Power Cord Set Requirements

    Power cord set requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage of 100 V AC to 120 V AC or 220 V AC to 240 V AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.
  • Page 136 Table 13-1 Power cord country-specific requirements Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO Switzerland (1) Finland (1) SETI United Kingdom (1) France (1)

  • Page 137: Specifications

    Specifications This section provides specifications for your computer. Table 14-1 Specifications Metric U.S. Dimensions Height 303.5 mm 11.9 in Width 100 mm 3.9 in Depth 308 mm 12.1 in Approximate weight (starting configuration) 4.0 kg 8.82 lb Temperature range Operating 5°C to 35°C 40°F to 95°F Nonoperating...

  • Page 138: Index

    114 hood sensor backups 114 removal and replacement 55 deleting a Power-On battery HP PC Hardware Diagnostics UEFI password 112 disposal 12, 18, 19 downloading 120 deleting a Setup password 112 battery replacement 35 failure ID code 119...
  • Page 139 USB 5, 10, 20, or 40 Gbps Recovery Download (microphone) 1 port 2, 3 Tool 114 network 3 USB Type-C with HP Sleep and creating using Windows RJ-45 (network) 3 Charge 1 tools 114 POST error messages 103 Remote HP PC Hardware...
  • Page 140 Torx T15 screwdriver 12, 18 troubleshooting without diagnostics 62 USB 5, 10, 20, or 40 Gbps port, identifying 2, 3 USB Type-C ports with HP Sleep and Charge, identifying 1 using Computer Setup Utilities 82 ventilation, proper 12, 15 Windows...

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