Problems That Can Be Resolved Before Calling The Service Center - DeLonghi Coffee Maker ESAM4400 Important Instructions Manual

15 PROBLEMS THAT CAN BE RESOLVED BEFORE CALLING THE SERVICE CENTER

If the appliance is not working, the causes of the malfunction can be identified and resolved by referring to
section 14. If, on the other hand, no message is displayed, run the following checks before calling the servi-
ce center.
PROBLEM
The coffee is not hot
The coffee is not creamy
enough
The coffee runs out too
slowly.
The coffee runs out too
quickly.
The coffee does not come
out of one of the spouts.
When the steam knob is
turned, no steam comes out
of the cappuccino frother
When the ,
, button is pressed, the
appliance does not deli-
ver coffee, but only water.
When the button
is pressed, the appliance
does not turn on.
The infuser cannot be
removed for cleaning.
CAUSE
• The cups have not been preheated.
• The infuser is too cold
• The coffee is ground too coarsely
• Wrong type of coffee is being used.
• The coffee is ground too finely.
• The coffee is ground too coarsely.
• The spout holes are blocked.
• The holes in the cappuccino frother and
steam nozzle are clogged.
• The ground coffee may be blocked in
or
the funnel.
• The appliance is not plugged in.
• The appliance is on. The infuser can
only be removed if the appliance is off.
SOLUTION
• Heat the cups by rinsing them in hot water or leaving them
for at least 20 minutes on the cup warmer tray on the lid
(see note 3, section 5).
• Heat the infuser by pressing the
making the coffee (fig. 12, see note 3, section 5).
• Turn the grinding regulator one click counterclockwise (see
section 7).
• Use a type of coffee for espresso coffee makers.
• Turn the grinding regulator one click clockwise (see section
7).
• Turn the grinding regulator one click counterclockwise (see
section 7).
• Scrape off the dry coffee residues with a needle (fig. 24).
• Clean the holes in the cappuccino frother and the steam
nozzle (see section 10 - fig. 23).
• Remove the ground coffee inside the funnel using a plastic
knife (see section 8 - note 5). Then clean the infuser and
the inside of the appliance (see description in section
11.2).
• Check that the power cable is plugged into the outlet.
• Turn the appliance off and remove the infuser (see section
11.2). IMPORTANT: the infuser can only be removed if
the appliance is off. Attempting to remove the infuser
when the appliance is on may cause serious damage.
button before
21