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20
19 PROBLEMS TO BE RESOLVED BEFORE CALLING THE SERVICE CENTRE
If the appliance is not working and an alarm light is on, the causes of the malfunction can be identified and
resolved by referring to section 18.
If, on the other hand, no alarm light is on, run the following checks before calling the service centre.
PROBLEM
The coffee is not hot
The coffee is not creamy
enough
The coffee runs out too
slowly.
The coffee runs out too
quickly.
The coffee does not come
out of one of the spouts.
When the
,
and
buttons are pressed, the
appliance does not deliver
coffee, but only water.
When the
button is
pressed, the appliance
does not come on.
The infuser cannot be
removed for cleaning.
Pre-ground coffee is being
used (not beans) and the
appliance does not deliver
coffee.
OPERATING INSTRUCTIONS
CAUSE
• The cups have not been preheated..
• The infuser is too cold
• The coffee is ground too coarsely
• Wrong type of coffee
• The coffee is ground too finely.
• The coffee is ground too coarsely.
• The spout holes are blocked.
• The ground coffee may be blocked in the
funnel.
• The appliance is not plugged in.
• The appliance is on.The infuser can only
be removed if the appliance is off
• Too much ground coffee has been
added.
• The
button has not been pressed
and the appliance has used both the
ground coffee added and the coffee
ground by the grinder.
• Ground coffee has been added when the
appliance is off.
SOLUTION
• Heat the cups by rinsing them in hot water or leaving them
to rest for at least 20 minutes on the cup warmer tray on
the lid (see section 6, note 3).
• Heat the infuser by pressing the
making the coffee (see section 6, note 3).
• Turn the grinding adjustment knob one click anticlockwise
(see section 8).
• Use a type of coffee for espresso coffee makers.
• Turn the grinding adjustment knob one click anticlockwise
(see section 8).
• Turn the grinding adjustment knob one click anticlockwise
(see section 8).
• Scrape the remains of dry coffee accumulated with a needle
(Fig. 27).
• Remove the ground coffee inside the funnel using a knife (see
note 5, section 9). Then clean the infuser and the inside of
the appliance (see description in section 11.2)
• Check that the power cable is plugged into the mains sock-
et
• Turn the appliance off and remove the infuser (see section
15.2). IMPORTANT: the infuser can only be removed if the
appliance is off. Attempting to remove the infuser with the
appliance on will risk causing damage.
• Remove the infuser and thoroughly clean the inside of the
appliance, as described in section 15.2. Repeat the operation
using a maximum of 1 measure of ground coffee.
• Thoroughly clean the inside of the appliance, as described in sec-
tion 15.2. Repeat the operation, first pressing the
as described in section 9.
• Remove the infuser and thoroughly clean the inside of the
appliance, as described in section 15.2. Repeat the operation,
but switch the appliance on first.
button (fig. 13) before
button
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