Mondraker NEAT Manual

SAFETY AND GENERAL INSTRUCTIONS

Please, be aware that the following 3 icons may appear in this technical guide. Each one indicates to take the following precautions:

Not keeping to the indications or following unsafe practices may result in serious injuries or even death. The tasks involve technical difficulty and if they are badly developed, they could damage your bicycle or result in a void warranty.

Not keeping to the indications or following unsafe practices may result in light injuries. The tasks involve technical difficulty and if they are badly developed, they could damage your bicycle or result in a void warranty.
INFORMATION
Information which is essential for a proper execution of the task and therefore, avoid any possible damage to your bicycle or losing the warranty, but does not involve any risk for the rider.

GEOMETRY

SIZE	S	M	L	XL
A Seat Tube Length	380mm	420mm	450mm	490mm
B Top Tube Length	595mm	615mm	640mm	660mm
C Bottom Braket Drop	-25mm	-25mm	-25mm	-25mm
D Bottom Braket Height	348mm	348mm	348mm	348mm
E Chainstay Length	450mm	450mm	450mm	450mm
F Seat Tube Angle, Actual	72.6º	72.6º	72.6º	72.6º
G Seat Tube Angle, Effective	76.5º	76.5º	76.5º	76.5º
H Headtube Angle	64.5º	64.5º	64.5º	64.5º
I Fork Offset	44mm	44mm	44mm	44mm
J Wheelbase	1235mm	1255mm	1275mm	1295mm
K Headtube Length	110mm	110mm	130mm	140mm
L Reach	450mm	470mm	495mm	515mm
M Stack	626mm	626mm	642mm	650mm

FRAME TECHNICAL SPECIFICATIONS

FRAME SIZES	S / M / L / XL
FRONT WHEEL SIZE	29"
FRONT HUB	110mm x 15mm
REAR WHEEL SIZE	29"
REAR HUB	148mm x 12mm (BOOST)
REAR AXLE	L180mm M12 PITCH 1.0, HEAD DIAMETER 19mm
TOTAL WATER BOTTLE / RANGE EXTENDERS MOUNTS	2 INTEGRATED FIDLOCK POCKETS
MOTOR	TQ HPR50
BOTTOM BRACKET	TQ
BATTERY SIZE	360Wh
RANGE EXTENDER COMPATIBLE	YES, 160Wh 500ml WATER BOTTLE SIZE
REAR TRAVEL REAR SHOCK	150mm 185 x 55mm TRUNNION, 30 x 8mm BOTTOM BUSHINGS
FRONT TRAVEL	160mm, 170mm MAX
SEATPOST DIAMETER	31.6mm (37mm seatpost clamp)
CHAINLINE	55mm
HEADSET	UPPER: IS52 1 1/8", LOWER ZS56 BLOCKLOCK 1.5"
MAX CHAINRING	34T
REAR BRAKE	POST MOUNT, DIRECT 200mm
MAX REAR TIRE WIDTH	66mm, 29 x 2.6"

SEAT POST INSERTION DEPTH

FRAME SIZE	MIN. (mm)	MAX. (mm)
XL	165	310
L	125	270
M	120	240
S	85	205

BATTERY

REMOVE COVER

UNPLUG BATTERY

BATTERY

Please, refer TQ service website for maintenance.

To correctly position the battery, LEDs must be on bicycle drive side.

• To check battery charge level briefly cover the LEDs with a finger.
• LEDs will blink and illuminate the number of corresponding battery charge.

DISPLAY AND REMOTE

This bicycle comes with the HPR Display V01. For further details regarding display and remote functionality, please refer to TQ manuals.

HOME SCREEN OVERVIEW

HPR REMOTE

TURNING THE SYSTEM ON

TURNING THE SYSTEM OFF

PAIRING YOUR SMARTPHONE

1. To connect your smartphone to your Mondraker Neat, first download TQ E-Bike app from the Appstore for IOS or Google Play Store for Android.
   
   
2. Turn on your bike.
3. Open the app and look for your bike. (Each bike has a unique number).
   
4. You phone will ask you to enter a connection request code. This code is shown in the bike display. (Each connection request has a different number).
   
5. Now your bike and smartphone are linked!

PAIRING YOUR GPS UNIT

1. To connect your bike to a GPS bicycle computer you first need to turn on your bike.
2. Turn on your GPS unit and select in the menu "Add Sensors" > "Search All".
3. Select at least one of the three shown sensors.
4. You Cycle computer is now linked to your Mondraker Neat!

CHANGING ASSIST MODE

Your bike has 3 modes of assistance:

You can customize each mode within your smartphone TQ App. You can select the mode by pressing UP or DOWN in the Remote or pressing Display button.

CHANGING DISPLAY INFORMATION

1. By pressing two times briefly you can change the data field.
2. Units can be changed on the phone or within Display setup-mode.
3. Battery charge left is shown by bars. Each bar corresponds to 10%.
4. Range extender charge left is shown by dots. Each dot corresponds to 20%.

SETUP-MODE

1. Turn on the drive system.
2. Press and hold for 5 seconds simultaneously the button on the Display and the Down button on the Remote.
3. Use Up or Down button on the remote to select option.
4. Press Display button to confirm.

WALK MODE

1. Turn on the drive system.
2. Press the Up button on the Remote for longer than 0.5 seconds.
3. Press Up button again and keep it pressed to move the e-bike with the walk assist.

The bike will deactivate the walk mode in any of the following situations:

• Press Down on the Remote.
• Press the Display button.
• Start pedaling.
• Wait for 30 seconds.

Make sure that both wheels of the e-bike are in contact with the ground. When the walk assist mode is activated, make sure that your legs are a sufficient safety distance from the pedals.

CUSTOMIZATION AND OTHER SETTINGS

Once you paired your Mondraker Neat with your smartphone you can customize Max Power, Assist and Pedal response for the 3 assistance modes.

• Turn on your bike and connect the smartphone.
• Slide bars to set the preferred values.
• Apply to bike.

RESET

To reset the system to the default state press and hold for 10 seconds Display button and Down button on the remote. You will be asked for confirmation, use Up or Down on the remote to select and Display button to enter.

INTERNAL ROUTING

CABLE CONNECTION DIAGRAM

INSTALLING CHARGING PORT

TQ special tool is needed for the following steps. TQ REF. 344452

Make sure the battery is removed from the frame. Secure cables and guide using zip ties. Do not tight them too much. Cables should slide easily.

Attach tool by inserting pins into the holes and insert tool through the battery hole

Fix charging port into frame with T9 screws. For further installation details refer to the TQ service manuals.

INSTALLING CABLE GUIDES

After charging port is installed, cable guide needs to be attached into the frame. Secure cables and guide using zip ties. Do not tight them too much. Cables should slide easily.

INSTALL FIDLOCK BASE

Lower cable guide does not require the use of TQ tool. Follow same cable layout order as the upper cable guide.

After securing cable guides and connecting cables as shown (see cable connection diagram) install battery. Leave battery unplugged until all components are connected.

SPEED SENSOR

DISPLAY

REMOTE

CHAIN STAY PROTECTOR

For optimal result, it is recommended to use piercing pliers.

MOTOR INSTALLATION

When installing a new motor, the compensation screws need to be adjusted to fit in bicycle frame. Refer to TQ manual for further details.

FENDERS AND MUDGUARDS

CRANKSET

The motor has a small notch in the crankset axle. Rotate motor to place the indentation at 12 o'clock. Place the crank in up position.

UPPER LINK INSTALLATION GUIDE

To access rear triangle bolts, shock absorber must be removed.

For Rear shock removal, first release all air pressure.

For main bolts apply grease to shaft and Loctite 243 or similar to threads.

Apply grease.

LOWER LINK INSTALLATION GUIDE

For main bolts apply grease to shaft and Loctite 243 or similar to threads.

Apply grease.

PART NUMBER	DESCRIPTION	COMPONENTS
099.22101	SET 1: ZERO BEARING KIT 26	BEARING 3802-2RS, 24x15x7 (x8) / BEARING 6900V-2RS, 10x22x6 (x2)
099.24200	SET 2: SHOCK HARDWARE KIT 18	SPACER, 10x17x6 (x2) / SHOCK BOLT (x2) / SHOCK BOLT (x1)
099.22300	SET 3: UPPER LINK KIT 30	SPACER, 15x19x2.5T (x2) / UPPER LINK-RT SPACER (x2) / PIVOT AXLE, M12 (x2) / PIVOT AXLE, M15 (x2) / C-RING (x6)
099.24400	SET 4: LOWER LINK KIT 32	SPACER, 15x19x2.5t (x2) / INNER LOWER LINK SPACER (x1) / SPACER,15x27x2 (x2) / PIVOT AXLE, M15 (x2) / PIVOT AXLE, M10 (x1) / AXLE NUT REAR, M10 (x1) / C-RING (x2)
099.24018	SET 5: CHAIN GUIDE PLATE + BOLTS	CHAIN GUIDE BASE (x1) / CHAIN GUIDE OUTER PLATE (x1) / SCREW BOLT, M5X12L (x2) / WASHER (x4) / SCREW BOLT, M5x8-P (x1)
099.24020	SET 6: UPPER INNER CABLE HOLDERS	FIDLOCK BASE NUT (x2) / INNER CABLE HOLDER (x1)
099.24021	SET 7: BATTERY COVER KIT	LOCK HANDLE (x1) / INNER T LOCK (x1) / SCREW BOLT (x1) / BATTERY COVER (x1)
	CHARGE PORT GRIPPER	FROM TQ REF. 344452

FAQs

WHICH SHOCKS ARE COMPATIBLE WITH NEAT?
In addition to the FOX Float X we use for the different models, it is also compatible with Fox Float series, DPX2, Float X2, DHX, DHX2 coil, RockShox Deluxe, SuperDeluxe Air or Coil as well as Öhlins TTX Air, TTX22. NEAT feature metric 185 x 55 mm sized shocks with Trunnion upper mount and bottom 30x8 mm standard hardware.

HOW MUCH DOES THE NEAT FRAME WEIGHT?
Neat frame weighs 2,300 grams in size Medium. Float X rear shock weights 498 grams with 30x8mm hardware installed.

WHICH IS THE MAXIMUM RECOMMENDED RIDER WEIGHT WITH EQUIPMENT NEAT IS ABLE TO SUPPORT, IN OTHER WORDS, THE SYSTEM WEIGHT (BIKE+RIDER+EQUIPMENT)?
System weight (Bike + rider + total equipment) weight limit is 150 kg.

IS NEAT COMPATIBLE WITH 27,5 REAR WHEEL?
You could technically ride a smaller 27,5" rear wheel but the bike has not been designed to ride a mullet setup and the motor would not offer the optimum performance as wheel diameter is altered. The smaller wheel circumference will affect the accuracy of the speed reading and cannot be adjusted. For example, switching to a 27.5 x 2.6" rear wheel and tire combination will reduce cut-off speed by about 1 or 2 km/h. Geometry will be heavily compromised as well and Mondraker does not cover the warranty riding anything different from the stock 29" rear wheel.

WOULD IT BE POSSIBLE TO ADD A BATTERY EXTENDER TO INCREASE THE RANGE AND RIDE LONGER?
Yes, there is a TQ 160Wh range extender "water-bottle" mount style. It weighs 984 grams, or 1.120 grams including Fidlock mounting bracket and connecting cable. You will enjoy greater 50% longer range compared to the internal 360Wh battery.

ARE ALL COMPATIBLE WITH A WATER BOTTLE?
Yes, size small is only compatible with Fidlock 450ml.

IS IT POSSIBLE TO DISASSEMBLE THE INTERNAL BATTERY?
Yes, it's possible to disassemble the internal battery, follow our manual instructions for this simple task.

CAN I RIDE THE BICYCLE WITHOUT THE BATTETRY?
Yes, it is possible. In fact, TQ motor has almost 0 drag coefficient when it is not assisting so it gives a very natural feeling when pedalling.

CAN THE BATTERY BE CHARGED WHEN IT'S BEEN REMOVED FROM THE BIKE?
Yes. There is a charge level indicator on the battery with five bars and an optical switch. Cover the bar on the end, and the rest will light up according to the current charge level.

HOW LONG DOES IT TAKE TO FULLY CHARGE THE BATTERY?
The TQ integrated 360Wh battery charges up to 80% in just 90 minutes, while a full charge takes a bit more than 2 hours. If you have a range extender, it changes plugged-in in the bike and takes 1 additional hour to be fully charged. Main 360Wh battery would be firstly charged and then, the 160Wh range extender.

ARE THERE ANY SPECIAL INSTRUCTIONS FOR THE BATTERY?
On the first ride the battery will only last to about 15% of remaining charge. After the first ride and full depletion and subsequent charging, the battery management system will 'learn' what it needs to know and will deplete all the way to 0% on future rides.

HOW LONG CAN I RIDE WITH THE NEAT?
This is always a tricky question and also depends on rider fitness, rider weight and riding conditions. An average rider with 80 kgs riding weight can climb +1000m elevation gain in MID-HIGH modes and ride as much as 3-4 hours / 40-50 kms in ECO-MID modes again, depending on riding conditions and rider physical level. The 160Wh range extender would increase 50% riding time with only 1 kg extra weight. Note that whenever the battery reaches less than 10% charge, the motor output will be reduced to 110 watts. The battery level indicator will flash to indicate Low Battery mode.

CAN I RIDE THE BIKE ONLY WITH THE RANGE EXTENDER?
Yes. This way you save around 1 kilo weight comparing the range extender weight and internal battery and this also allows you to fly with the NEAT by leaving the main battery behind and taking the range extender in your carry-on. Check with your airline before travelling to confirm compliance with regulations.

CAN I CARRY 2 BATTERY EXTENDERS?
Yes, larger size frames can hold up to 2 battery range extenders. But only one range extender can be connected to the bike. When one range extender is empty, just swap it for the other.

WHICH IS THE MAXIMUM ASSISTANCE I CAN GET FROM THE NEAT MOTOR?
Neat models feature the same frame and the same TQ's HPR 50 latest generation mid motor. The weight of the motor is only 1.85 kilograms and delivers 50Nm of torque with 300W max power assistance.

IS IT POSSIBLE TO CUSTOMIZE THE ASSISTANCE MODES ON THE NEAT?
TQ HPR 50 has proven to be the best-in-class motor for this Light e-MTB category with the quietest riding feeling and user-friendly customizable support modes. The three assistance levels can be individually customized in maximum power output, assistance or main support and the initial pedal assistance, how quickly or how much the rider wants his motor to perform any time when beginning to pedal. Max power, support and pedaling response can be infinitely customizable for every riding mode, ECO, MID and HIGH. You will have more information following the TQ support FAQS: https://www.tq-ebike.com/en/support/faq/

WHICH INFORMATION DOES THE NEAT's DISPLAY OFFER?
You can find all display and remote manual information following this link from TQ: https://www.tq-ebike.com/fileadmin/assets/tq-ebike/downloads/manuals/Display/HPR50_DisplayV01_Remote_BHEN_Rev0107_ Web.pdf

I'D LIKE TO KNOW MORE DETAILS ABOUT TQ-HPR 50 MOTOR, WHERE CAN I FIND MORE INFORMATION?
Follow this link from TQ user manual: https://www.tq-ebike.com/fileadmin/assets/tq-ebike/downloads/manuals/Drive_Unit/HPR50_Drive_Unit_ BHEN_Rev0201_Web_01.pdf

WHICH TYPE OF MAINTENANCE OR SAFETY CHECKS DO TQ-HPR 50 MOTOR REQUIRE?
Absolutely none. Nor is it required to lubricate any parts in the drive unit nor disassemble it... all you have to do is taking care for it as a traditional mountain bike. It is important to mention, however, as a precaution applicable to any mountain bike: electronic parts and, specifically, the bottom bracket area of the drive unit should never be cleaned with any high-pressure cleaning machine. Therefore, it is not recommended to use high-pressure water jet to clean the cranks axle directly as the electronic parts of the drive unit can be seriously damaged.

Documents / Resources

References

• App Store - Apple
• Google Play
• TQ E-Bike | FAQ

Download manual

Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.

Download Mondraker NEAT Manual