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Troubleshooting
A program stops responding
E
N D T H E P R O G R A M
1
Press <Ctrl><Shift><Esc> simultaneously to
access the Task Manager, and click the
Applications tab.
2
Click to select the program that is no longer
responding, and click End Task.
A program crashes repeatedly
NOTE: Most software includes installation
instructions in its documentation or on a
floppy disk, CD, or DVD.
C
H E C K T H E S O F T W A R E
—
D O C U M E N T A T I O N
and then reinstall the program.
48
—
If necessary, uninstall
A program is designed for an earlier
®
Microsoft
Windows
R
P
U N T H E
R O G R A M
W
—
I Z A R D
Windows Vista:
The Program Compatibility Wizard configures a
program so that it runs in an environment similar to
non-Windows Vista operating system environments.
Click Start
→ Control Panel→
1
Programs→ Use an older program with this
version of Windows.
In the welcome screen, click Next.
2
3
Follow the instructions on the screen.
A solid blue screen appears
T
U R N T H E C O M P U T E R O F F
unable to get a response by pressing a key on your
keyboard or moving your mouse, press and hold the
power button for at least 8 to 10 seconds (until the
computer turns off), and then restart your computer.
®
operating system
C
O M P A T I B I L I T Y
—
If you are
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Table of Contents
Troubleshooting
