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•
Run the Dell Diagnostics (see "Dell
Diagnostics" on page 42).
I
F Y O U E X P E R I E N C E O T H E R M E M O R Y
—
P R O B L E M S
Reseat the memory modules (see your
•
Service Manual at support.dell.com) to
ensure that your computer is successfully
communicating with the memory.
•
Ensure that you are following the memory
installation guidelines (see your Service
Manual at support.dell.com).
Ensure that the memory you are using is
•
supported by your computer. For more
information about the type of memory
supported by your computer, see "Memory"
on page 20.
Run the Dell Diagnostics (see "Dell
•
Diagnostics" on page 42).
Lockups and Software Problems
CAUTION: Before you begin any of the
procedures in this section, follow the safety
information that shipped with your
computer.
The computer does not start up
E
N S U R E T H A T T H E P O W E R C A B L E I S
F I R M L Y C O N N E C T E D T O T H E C O M P U T E R
A N D T O T H E E L E C T R I C A L O U T L E T
The computer stops responding
NOTICE: You may lose data if you are unable
to perform an operating system shutdown.
T
U R N T H E C O M P U T E R O F F
unable to get a response by pressing a key on your
keyboard or moving your mouse, press and hold the
power button for at least 8 to 10 seconds (until the
computer turns off), and then restart your computer.
Troubleshooting
.
—
If you are
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Table of Contents
Troubleshooting
