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Dell Inspiron 545 MT User Manual

Dell inspiron 545 mt: user guide.
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Dell™ Technology Guide
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m

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Troubleshooting

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   Summary of Contents for Dell Inspiron 545 MT

  • Page 1

    Dell™ Technology Guide w w w . d e l l . c o m | s u p p o r t . d e l l . c o m...

  • Page 2

    Intel Corporation in the U.S. and other countries.; Bluetooth is a trademark owned by Bluetooth SIG, Inc. and is used by Dell Inc. under license; Blu-ray Disc is a trademark of Blu-ray Disc Association; Microsoft, Windows, Internet Explorer, Windows Vista, and the Windows Vista start button logo are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries.

  • Page 3: Table Of Contents

    Control Panel Information About Installed Hardware Device Manager Hardware Devices Installed on Your Computer Programs Installed on Your Computer Wireless Networking Dell Support Website Technical Support Customer Service Warranty Information Dell Forums Contact Us BIOS (System Setup Program) Settings Microsoft Windows Desktop...

  • Page 4

    Customizing the Taskbar Displaying Hidden Icons From the Notification Area Adding Icons in the Notification Area Desktop Icons and Shortcuts Deleting an Icon From the Desktop Creating and Deleting Program Shortcuts on the Desktop Shortcut Menus Changing the Desktop Appearance...

  • Page 5

    ® Windows Troubleshooting Choosing the Best Display Settings Setting the Display Resolution for External LCD Monitors Setting the Display for Multiple Monitors Windows Vista Windows XP Using the Ambient Light Sensor in Bright or Low-Light Environments: Cables and Connections DisplayPort™ - Features and Benefits NVIDIA SLI and ATI Crossfire Technologies Navigation Devices (Mouse, Keyboard, Touch Pad)

  • Page 6

    Turning the Touch Pointer On or Off From the Control Panel Turning the Touch Pointer On or Off From the Taskbar Using a USB Pointing Device (Mouse) Troubleshooting a USB Pointing Device Keyboard Customizing Your Keyboard Backlit Keyboard Changing the Input Language of Your Keyboard Using the Numeric Keypad on a Laptop Computer...

  • Page 7

    Shadow Storage Reducing Hard Drive Space Used by Shadow Storage ..... . . Solid-State Drive (SSD) Installing Drivers for Media Drives Determining Whether a Device Driver is the Source of a Device Problem Replacing a Driver With a Previous Version of...

  • Page 8

    Ending a Program That is not Responding Ending a Process That is not Responding Docking and Undocking Your Laptop Computer Undocking Your Computer While it is Running— Hot Undocking Undocking Without Shutting Down Shutting Down Your Computer When it Fails to Shut Down Normally Shutting Down a Stalled or "Frozen"...

  • Page 9

    Sharing Files ..... . . Windows Vista Windows XP Sharing Files With Password Protection. Restricting Access to a File Transferring Files and Settings to a New Computer Transferring Files From a Computer Running Windows XP to a Computer Running Windows Vista...

  • Page 10

    Removing Applications From Your Computer Ending an Application When it Does not Respond 10 Maintenance Tasks (Enhance Performance and Ensure Security) Performing Maintenance Tasks to Increase Computer Speed and Ensure Security Cleaning Your Computer Managing Your Computer Performance Performance Tuning Cleaning Up Your Hard Drive Defragmenting Your Hard Drive Detecting and Repairing Disk Errors...

  • Page 11

    Charging the Battery Storing a Battery US Department of Transportation (DOT) Notebook Battery Restrictions Dell™ ControlPoint Power Manager 12 Networks (LAN, Wireless, Mobile Broadband) Overview ......

  • Page 12

    Ad Hoc Networks Mobile Broadband (or Wireless Wide Area Network) Networks WiMAX WPAN Managing Your Network Locating Networks With the Dell Wi-Fi Catcher™ Network Locator Managing Networked Computers With Intel Active Management Technology Contents What you Need to set up a WLAN...

  • Page 13

    13 Accessing the Internet Overview ......What you Need to Connect to the Internet Web Browsers for Viewing Internet Sites Web Addresses Setting up Your Internet Connection Windows Vista...

  • Page 14

    Controlling Pop-ups Controlling Unwanted Toolbars Content Advisory/Parental Controls Bookmarking Favorite Websites Searching for Information on the Internet Changing the Internet Communications Protocol (TCP/IP) Settings Printing a Web Page Freeing up Space and Protecting Your Computer Maintaining Privacy by Blocking and Deleting Cookies 14 E-mail Setting up a new E-mail Account...

  • Page 15

    Avoiding E-mail Attachments Viewing E-mail Messages Sending E-mail ..... . Windows Vista Windows XP Creating a Contact Group (Mailing List) Windows Vista Windows XP Backing Up E-mail Messages...

  • Page 16

    Playing Media Using the Dell Travel Remote Adjusting the Volume on Your Computer Enabling S/PDIF Digital Audio Through the Media Software Enabling S/PDIF Digital Audio in the Windows Audio Driver Setting up the Cyberlink (CL) Headphones Using a Digital Camera With Your Computer...

  • Page 17

    Selecting the Correct Input Signal From the TV Menu ......TV Menu Example ....What to do If the TV Does not Recognize a Signal .

  • Page 18

    Troubleshooting Display Settings 17 Security and Privacy Protecting Your Computer—Using Administrator Rights, User Groups, and Passwords Smart Cards Fingerprint Readers Facial Recognition Software Using a Firewall to Secure Your Computer Encrypting Files and Folders Using Antivirus Software Maintaining Security When Using a Public Wireless Network Reducing the Risk of Getting Computer Viruses Dealing With Cookies...

  • Page 19

    Undoing the Last System Restore Enabling System Restore Using Dell™ PC Restore and Dell Factory Image Restore ......

  • Page 20

    Solving Problems Dell Technical Update Service 21 System Setup Viewing System Settings With the System Setup Program Contents Dell Support Center ........

  • Page 21

    Changing Boot Sequence to a USB Device Changing the BIOS Settings Viewing the BIOS Settings Upgrading the BIOS (Flashing the BIOS) 22 Ports ......USB Port .

  • Page 22

    S/PDIF Port (Toslink) Audio Ports 23 Getting Help Obtaining Assistance Dell Support Service Contacting Dell Contents .........

  • Page 23: Finding Information

    • Microsoft Windows Help and Support • Control Panel • Information About Installed Hardware • Device Manager • Programs Installed on Your Computer • Wireless Networking • Dell Support Website ® operating system desktop, you can click the Finding Information...

  • Page 24: Microsoft Windows Help And Support

    Microsoft Windows Help and Support This information center provides instructions, hints, and general information about Microsoft Windows and explains how to use available features. It also provides access to documentation for your computer and devices installed on your computer. To access Windows Help and Support: 1 Click Start 2 Click the topic or task you want to perform.

  • Page 25: Windows Vista

    User’s Guides → To view the user’s guides available on your computer, click Start Help and Support→ Dell User and System guides (from the Pick a Topic options). Basic Information → Help and Support→ Tools (from the Pick a Task Click Start options) to view your computer information and to diagnose problems.

  • Page 26: Control Panel

    Control Panel To manage viewing features and computer functions, click Start → Control Panel. FOR MORE INFORMATION: Start Information About Installed Hardware Device Manager Use the Device Manager to view a list of all devices installed on your computer and to learn more about how a specific device is configured. Finding Information See Windows Help and Support: click →...

  • Page 27: Hardware Devices Installed On Your Computer

    ® Windows Vista → Control Panel→ System and Maintenance→ System→ Click Start Device Manager (listed under Tasks). ® Windows → Control Panel→ Performance and Maintenance→ Click Start System→ Hardware tab→ Device Manager. FOR MORE INFORMATION: hardware components, see the View your computer information topic in Windows Help and Support: click Start and Support.

  • Page 28: Programs Installed On Your Computer

    Programs Installed on Your Computer Click Start If a program is not listed under All Programs, use the Search feature to search for a specific program: ® Windows Vista 1 Click Start →Search. 2 Enter the name of the program in the Search field. 3 Press <Enter>.

  • Page 29: Dell Support Website

    Customer Service: Explore options such as order status and pickup for Dell products. • Warranty Information: Information relating to warranty for Dell products. • Dell Forums: Information on forums for discussion and support of Dell products. • Contact Us: Information on various options available for contacting Dell. Technical Support •...

  • Page 30: Customer Service

    • Technical Subscriptions • Troubleshooting Search • Windows Vista Center • Windows XP Support Center • Wireless Center Customer Service • Dell Financial Services • FAQs • Invoices • Missing, Wrong & Damaged • Order Status • Ownership Transfer •...

  • Page 31: Dell Forums

    • Service Contracts & Forms • Warranty Status Dell Forums • Support Forums • Discussion Forums Contact Us • Customer Service • Financing Support • Sales Support • Technical Support • International Notebook Support BIOS (System Setup Program) Settings The BIOS is a utility that serves as an interface between the computer hardware and the operating system.

  • Page 32

    Finding Information...

  • Page 33: Microsoft Windows Desktop

    Windows operating system starts up. The components of the desktop include a background, icons, shortcuts, and a taskbar that is usually located at the bottom of the screen. Microsoft Windows Desktop...

  • Page 34: Taskbar

    Start button Quick Launch toolbar Overview The Windows taskbar is usually located at the bottom of the desktop, although you can relocate it. The taskbar provides quick access to open minimized windows on the desktop, or to frequently-used programs, files, or utilities on your computer.

  • Page 35: Displaying The Taskbar

    3 On the Taskbar tab, select Keep the taskbar on top of other windows. As you open applications and files, you may not be able to view your desktop. To view the desktop by minimizing all open windows at once: 1 Position the cursor over an open area of the taskbar.

  • Page 36: Desktop Icons And Shortcuts

    6 Click OK. Desktop Icons and Shortcuts icon Icons displayed on the Windows desktop are links that provide quick access to programs, documents, and folders. Double-click icons to open a file or folder or to run a program. Some icons are shortcuts and other icons are direct links.

  • Page 37: Creating And Deleting Program Shortcuts On The Desktop

    Using Windows Explorer: 1 Right-click the Start button, select Explore. Navigate to the folder or file to which you want to create a shortcut. 2 Right-click on the item, highlight Send to, and then click Desktop (create shortcut). Using the desktop: 1 Right-click an open area of the desktop, highlight New, then click Shortcut.

  • Page 38: Shortcut Menus

    Shortcut Menus Shortcut menus are available for many components of the Windows desktop, including files and folders. These menus provide quick access to the most common commands for an item. To access the shortcut menus, position the cursor over the item and right- click (click the right mouse button or the right touch-pad button).

  • Page 39: Changing The Desktop Appearance

    Changing the Desktop Appearance Start button You can personalize the appearance of your desktop by changing various components. Most of these components are accessible through the Display Properties window. You can manage your computer’s desktop theme, resolution, screen saver, icon size and appearance, and monitor settings from the Display Properties Menu screen.

  • Page 40: Windows ® Xp

    3 Review the available options and follow the instructions provided. ® Windows From the desktop: 1 Right-click an open area of the desktop. 2 Click Properties. 3 Click Display. The Display Properties window appears. 4 Review the available options and follow the instructions provided.

  • Page 41: Setting Up A Screen Saver

    You can set the length of inactive time and select a personal graphic. Windows Vista 1 Right-click an open area of the desktop. 2 Click Personalize. The Personalize appearance and sounds window appears. 3 Click Screen Saver to select a new screen saver.

  • Page 42: Start Button (menu)

    Start Button (Menu) Overview The Start button opens the Start menu, which provides access to: • Control Panel • Programs • Files • Computer settings • Tools that monitor your computer’s performance • Windows Help and Support Microsoft Windows Desktop...

  • Page 43: Customizing The Start Menu

    Start button. FOR MORE INFORMATION: see “Windows Basics” in Windows Help and Support: click Start → Help and Support. To learn more about the Start button, see To learn more about the Windows desktop, Microsoft Windows Desktop...

  • Page 44: Control Panel

    • Change hardware settings • Set network and Internet preferences • Customize the appearance of your desktop • Set up printers and other devices • Perform maintenance to enhance performance A list of the items you can customize appears in the Control HINT: Panel screen.

  • Page 45: Accessing And Using The Control Panel

    Use the Device Manager to manage devices that are installed in or attached to your computer. To learn more about the Windows desktop, → Control Panel. →Control Panel→ Performance and Maintenance. Microsoft Windows Desktop...

  • Page 46

    HINT: Windows Vista Click Start→ Control Panel→ System and Maintenance→ Administrative Tools→ Computer Management. Windows XP Click Start→ Control Panel→ Performance and Maintenance→ Administrative Tools→ Computer Management. Right-click My Computer and select Properties. Then click Device Manager. Microsoft Windows Desktop...

  • Page 47: Monitors And Displays

    Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. Cleaning Your Computer’s Display Screen To clean the display for a desktop computer, wipe the screen with a soft cloth dampened with water. To clean the display screen for a laptop computer, wipe the screen with a soft cloth dampened with either water or an LCD cleaner.

  • Page 48: Adjusting The Resolution Of Your Display

    Before you change any of the display settings, make a note of the current settings so you can change back to them if needed. NOTE: Use only the Dell recommended video drivers, which are designed to offer the best performance with your Dell-installed operating system. FOR MORE INFORMATION: "Adjusting Display Settings With the Vendor Video Card Control Panel...

  • Page 49: Windows Vista

    ® Windows Vista 1 Right-click an open area of the desktop. 2 Click Personalize. The Personalize appearance and sounds window appears. 3 Click Display Settings.

  • Page 50: Troubleshooting

    Although your monitor can probably support lower resolutions, the display quality will be not be as good. ® Windows Vista 1 Right-click an open area of the desktop. 2 Click Personalize. The Personalize appearance and sounds window appears. 3 Click Display Settings.

  • Page 51: Setting The Display For Multiple Monitors

    Multiple monitors can be setup with your computer to improve productivity by expanding the size of your desktop. You can then work on more than one task at a time by moving items from one monitor to another or by stretching them across monitors.

  • Page 52: Windows Vista

    5 Select either or both of the following check boxes depending on your need: • This is my main Monitor — allows you to set the main monitor. • Extend the desktop onto this monitor — allows you to drag items across your screen onto alternate monitors. 6 Click OK. Windows XP 1 Right-click an open area of the desktop.

  • Page 53: Using The Ambient Light Sensor In Bright Or Low-light Environments

    FOR MORE INFORMATION: Properties window to configure multiple monitors, see "Control Panel . For more detailed information about the Control Panel, see on page 44 “Windows Basic” in Windows Help and Support: click Start → Help and Support. Using the Ambient Light Sensor in Bright or Low- Light Environments: NOTE: Your laptop computer may not have an ambient light sensor.

  • Page 54

    You can enable or disable the ambient light sensor feature by pressing the <Fn> and left-arrow key combination. NOTE: Do not cover the ambient light sensor with any adhesive labels. If covered, the sensor—when enabled—automatically sets the display brightness to the minimum level.

  • Page 55: Cables And Connections

    Cables and Connections Every monitor has at least two cable requirements, power and data. Your Dell monitor may support one or more of the following data connectors: Connector Signal Type Analog Digital Composite Analog Component Analog S-Video Analog HDMI Digital...

  • Page 56: Displayport™ - Features And Benefits

    DisplayPort™ - Features and Benefits Dell, in collaboration with a group of leading PC, graphics, and semiconductor companies, has developed an open-standards based, royalty- free, and extensible interface, DisplayPort, suited for both external desktop monitors and internal display interfaces. By consolidating the internal and external signaling methods, DisplayPort enables the introduction of "direct drive"...

  • Page 57: Navigation Devices

    ® ® Microsoft Windows FOR MORE INFORMATION: documentation for your computer. Also, see Windows Help and Support: click Start Navigation Devices (Mouse, Keyboard, Touch Pad) desktop. To learn more about these devices, see the → Help and Support.

  • Page 58: Mouse

    Mouse left button A mouse typically consists of two buttons and a scroll wheel. • Use the left and right buttons to select or click items on the screen. • Use the scroll wheel to scroll through pages or windows on the screen. To scroll down, roll the wheel backward (toward you).

  • Page 59: Controlling The Speed Of The Scroll Wheel

    Controlling the Speed of the Scroll Wheel ® Windows Vista 1 Click Start → Control Panel→ Hardware and Sound→ Mouse. 2 On the Wheel tab in the Mouse Properties window, set the options for how the scroll wheel on your mouse operates. 3 Click OK.

  • Page 60: Cleaning An Optical Mouse

    4 Blow carefully into the ball cage, or use a can of compressed air, to dislodge dust and lint. 5 If the rollers inside the ball cage are dirty, clean the rollers with a cotton swab moistened lightly with isopropyl alcohol. 6 Recenter the rollers in their channels if they are misaligned.

  • Page 61

    • To make your computer discoverable to Bluetooth-enabled devices, in the Bluetooth Devices dialog box on the Options tab, select the Allow Bluetooth devices to find this computer check box. • To be notified when a Bluetooth-enabled device wants to connect to your computer, in the Bluetooth Devices dialog box on the Options tab, select the Alert me when a new Bluetooth device wants to connect check box.

  • Page 62: Touch Pad

    NOTE: Your laptop computer may not support the circular scrolling feature. To configure the circular scrolling, double-click the Dell Touch pad icon in the notification area of your desktop. In the Scrolling tab, enable or disable scrolling or circular scrolling, choose the scroll zone width and scroll speed.

  • Page 63: Single Finger Zoom

    NOTE: Your laptop computer may not support single finger zoom feature. To change the zoom settings, double-click the Dell Touch Pad icon in the notification area of your desktop. In the Gestures tab, enable or disable the one-finger zoom (zoom in and out moving the finger upward or downward) or the pinch zoom (zoom in and out by spreading two fingers or by bringing the two fingers together).

  • Page 64: Turning The Touch Pointer On Or Off From The Taskbar

    2 On the Touch Pointer tab, select or clear the Show the touch pointer when I’m interacting with items on the screen check box. 3 Click OK. Turning the Touch Pointer On or Off From the Taskbar 1 Use your finger to press and hold the taskbar. 2 Point to Toolbars, and then tap Touch Pointer.

  • Page 65: Keyboard

    For more information on System Restore see "Using Microsoft System Restore" on page 265 If you still have problems with the pointing device, check the HINT: software driver for the device. You may have to reinstall the driver. See "Determining Whether a Device Driver is the Source of a Device Problem "...

  • Page 66: Customizing Your Keyboard

    Customizing Your Keyboard You can adjust your keyboard settings to: • Change the delay before keyboard characters repeat. • Change the speed at which keyboard characters repeat. • Change the cursor blink rate. • Customize key sequences for input languages. Windows Vista 1 Click Start →...

  • Page 67: Changing The Input Language Of Your Keyboard

    1 full keyboard/touch pad brightness. 2 half keyboard/touch pad brightness. 3 no lighting. Changing the Input Language of Your Keyboard Windows Vista 1 Click Start → Control Panel→ Clock, Language, and Region→ Regional and Language Options. 2 Click Change keyboards or other input methods. 3 On the Keyboards and Languages tab, click Change keyboards.

  • Page 68: Using The Numeric Keypad On A Laptop Computer

    Using the Numeric Keypad on a Laptop Computer numeric keypad Your laptop computer may have a numeric keypad integrated into the keyboard. The keypad corresponds to the keypad of an extended keyboard. • To type a number or symbol, press and hold <Fn> and press the desired key.

  • Page 69: General Keyboard Shortcuts

    Displays the Address bar list in Windows Explorer. Refreshes the active window. Cycles through screen elements in a window or on the desktop. Activates the menu bar in the active program. Copies a selected item. Cuts a selected item. Pastes a selected item.

  • Page 70

    Selects a block of text. Selects more than one item in a window or on the desktop, or select text within a document. Minimizes all open windows. Restores all minimized windows. This key combination functions as a toggle to restore minimized windows following the use of the Windows logo key and <m>...

  • Page 71: Printers-settings And Drivers

    Printers—Settings and Drivers Accessing Printer Information You can find information about your printer(s) through the Start button. From the Start menu, click Control Panel to access the hardware on your computer, including a list of printers connected to your computer. See your printer manufacturer’s documentation for hardware-specific information.

  • Page 72: Changing Printer Settings

    Add a shortcut to your printer on your Start menu. For more HINT: information, see "Desktop Icons and Shortcuts ® Microsoft Windows → Help and Support. Changing Printer Settings Your printer settings determine print quality, finishing options (such as double-sided print) and ink or toner usage, supported paper size, and so on.

  • Page 73: Setting Up Printers

    Setting up Printers You can connect one or more printers to your computer and add one or more computers to your printer. You have a laptop computer that you use at work and at EXAMPLE: home. If you want to print at both locations, you can install both the printers on your computer.

  • Page 74: Setting The Default Printer

    Setting the Default Printer Set the printer you use most often as the default printer.To set a specific printer as your default printer, right-click on the printer icon, and select Set as Default Printer. A checkmark appears above the icon of the printer selected as the default.

  • Page 75: Installing A Printer Driver

    3 When the InstallShield Wizard Complete window appears, remove the Drivers and Utilities media and click Finish to restart the computer. 4 When you see the Windows desktop, reinsert the Drivers and Utilities media. printer drivers CD laser printer Printers—Settings and Drivers...

  • Page 76

    5 When the Welcome Dell System Owner screen appears, click Next. A message appears, stating that the Drivers and Utilities program is detecting hardware in your computer. The drivers that are used by your computer are automatically HINT: displayed in the My Drivers—The Resource CD has identified these components in your system window.

  • Page 77: Drives And Media

    Drives and Media Freeing up Hard Drive Space Microsoft ® Windows Vista operating system functions, leaving the remaining space for other standard operations. To determine how much space is available for standard operations, click Start → Computer. A list of drives and storage devices appears. The free space on drive C (the hard drive) is displayed.

  • Page 78: Reducing Hard Drive Space Used By Shadow Storage

    3 Click Run as administrator. 4 If a window appears asking permission to continue, click Continue. 5 Type the following: vssadmin list shadowstorage. 6 Press <Enter>. The Command Prompt displays the amount of space used by Shadow Storage. Reducing Hard Drive Space Used by Shadow Storage 1 Click Start →...

  • Page 79: Installing Drivers For Media Drives

    Installing Drivers for Media Drives A driver is a program that controls your media drive. You may need to install drivers if you: • Upgrade your operating system. • Reinstall your operating system. • Connect or install a new device. You must be logged in with administrator privileges to perform HINT: the tasks mentioned in this section.

  • Page 80: Using The Drivers And Utilities Media To Reinstall A Driver

    Drivers and Utilities media and click Finish to restart the computer. 4 When you see the Windows desktop, reinsert the Drivers and Utilities media. 5 At the Welcome Dell System Owner screen, click Next. A message appears, stating that the Drivers and Utilities media is detecting hardware in your computer.

  • Page 81: Drive Problems

    N S U R E T H A T I C R O S O F T Computer. If the drive is not listed, contact Dell (see "Contacting Dell" on page 337). E S T T H E D R I V E —...

  • Page 82: Optical Drive Problems

    Try allowing the computer to return to room temperature before turning it on. H E C K I S K — Drives and Media See "Running the Dell Diagnostics" on — See the help files for your — A hot hard drive may —...

  • Page 83: Working With Raid

    RAID level 5 is recommended for higher performance and fault tolerance. FOR MORE INFORMATION: levels (5, 10, 50). For information about these levels, see support.dell.com. RAID Level 0 NOTICE: RAID level 0 provides no redundancy. Therefore, a failure of one drive results in the loss of all data.

  • Page 84: Raid Level 1

    RAID level 0 uses data striping to provide a high data access rate. Data striping writes consecutive segments, or stripes, of data sequentially across the physical drive(s) to create a large virtual drive. This allows one of the drives to read data while the other drive is searching for and reading the next block.

  • Page 85

    If a drive failure occurs, read and write operations are directed to the remaining drive. A replacement drive can then be rebuilt using the data from the remaining drive. NOTE: In a RAID 1 configuration, the size of the configuration is equal to the size of the smallest drive in the configuration.

  • Page 86: Raid Level 0+1 Configuration

    RAID Level 0+1 Configuration A RAID 0+1 array combines the high data access rate of a RAID level 0 array and the data protection (redundancy) of a RAID level 1 mirror by striping data across two drives and mirroring that striped data on a second set of two drives.

  • Page 87: Raid Level 5 Configuration

    RAID Level 5 Configuration RAID level 5 uses data parity. RAID level 5 stripes both data and parity information across three or more drives. It provides data striping at the byte level and also stripe error correction information (rotating parity array). This results in excellent performance and good fault tolerance.

  • Page 88: Configuring Raid

    4 Press the left- and right-arrow keys to highlight RAID On, and then press <Enter>. 5 Repeat the process, as needed, for each hard drive. NOTE: Hard drives in a RAID configuration should be of equal size to avoid unallocated space. 6 Press <Esc>, press the left- and right-arrow keys to highlight Save/Exit, and then press <Enter>...

  • Page 89

    The Define a New Array window appears. NOTE: If the operating system logo appears, continue to wait until you see the Microsoft Windows desktop, and then shut down your computer and try again. 4 Press <Tab> to navigate to the RAID Mode field.

  • Page 90

    Assigning New Drives to a RAID Array With the Operating System Installed Use Nvidia MediaShield to create a RAID configuration only when you are adding one or more new hard drives to an existing (non-RAID) single-drive computer, and you want to configure the new drive(s) into a RAID array. NOTICE: The following procedure deletes all data on your hard drive(s).

  • Page 91

    NOTICE: Deleting a RAID 0 volume destroys all data on the volume. Back up any data you want to keep before continuing. NOTICE: If your computer currently boots to RAID and you delete the RAID volume, your computer will not boot. 1 Launch Nvidia MediaShield.

  • Page 92

    6 Under RAID Mode Selection, select Mirroring or Striping from the drop- down menu. 7 Click Next. NOTICE: You lose all data on the drives selected in the next step. Back up any data you want to keep before continuing. 8 Under Free Disk Selection, click the check box next to the hard drive(s) you want to include in the array.

  • Page 93

    • "Creating a RAID Level 0 Configuration With the Operating System Installed" on page 94. • "Creating a RAID Level 0 Configuration With the Operating System Installed" on page 94. • "Creating a RAID Level 1 Configuration With the Operating System Installed"...

  • Page 94

    For RAID 1 Press the up- and down-arrow keys to select RAID1 (Mirror). 5 Select the desired capacity for the volume and press <Enter>. The default value is the maximum available size. 6 Press <Enter> to create the volume. 7 Press <y> to confirm that you want to create the RAID volume. 8 Confirm that the correct volume configuration is displayed on the main Intel RAID Option ROM utility screen.

  • Page 95

    Creating a RAID Level 1 Configuration With the Operating System Installed NOTE: When you perform this operation, all data on the RAID drives is lost. 1 Set your computer to RAID-enabled mode (see "Setting Your Computer to RAID-Enabled Mode" on page 87). 2 Click Start→...

  • Page 96

    NOTE: Volumes with a status of Rebuild are rebuilt within the operating system. 5 Use the up- and down-arrow keys to select Exit, and then press <Enter>. Your computer boots to the operating system and begins rebuilding the RAID volume automatically. NOTE: You can use your computer while the computer is rebuilding the RAID 1 volume.

  • Page 97

    NOTICE: In the following step, all data contained on the member drive is removed. 11 Click Finish to start migrating, or click Back to make changes. NOTE: You can use your computer normally during the migration process. Migrating to a RAID Level 1 Configuration 1 Set your computer to RAID-enabled mode (see "Setting Your Computer to RAID-Enabled Mode"...

  • Page 98

    Drives and Media...

  • Page 99: Shutting Down Your Computer

    Shutting Down Your Computer Ensure that you shut down the Microsoft before you turn off the computer. ® Windows Vista 1 Save and close all open files and close all programs. 2 Click Start and move the mouse pointer to the arrow next to the lock button.

  • Page 100

    2 Click Start 3 The Turn off computer dialog box appears. 4 Click the Turn Off button to shut down the computer. If your computer is not operating properly, restarting Windows HINT: often solves the problem. FOR MORE INFORMATION: computer properly in Windows, see Windows Help and Support: click Start NOTE: Windows operating systems start automatically when you turn on the...

  • Page 101: Shutdown States

    Because standby does not save your desktop state to disk, a power failure while on standby can cause a loss of unsaved information.

  • Page 102

    Applications tab program not responding If a program on your computer stops responding or appears frozen, Windows will try to find the problem and fix it automatically. In order to continue work, you may have to end (terminate) the program. You can terminate the program by using the Task Manager utility.

  • Page 103: Ending A Process That Is Not Responding

    Ending a Process That is not Responding Processes tab process not responding Use the Task Manager to end (terminate) processes that have stopped responding. A process can be a program, such as Windows Explorer, or a service, such as MSTask. 1 Right-click the taskbar, and click Task Manager→...

  • Page 104: Docking And Undocking Your Laptop Computer

    Docking and Undocking Your Laptop Computer Undocking Your Computer While it is Running— Hot Undocking Advanced Configuration and Power Interface (ACPI) is a form of power management, that enables the operating system to control the amount of power given to each device attached to the computer. If your computer is ACPI-enabled, you can undock it while it is still running, without shutting down open applications or programs.

  • Page 105: Shutting Down Your Computer When It Fails To Shut Down Normally

    2 Click Start confirms that the computer is ready to be undocked. 3 Remove the computer from the docking station. HINT: 1) If the computer does not have power from a battery, the computer turns off when you undock it, and you lose unsaved data. 2) Never undock the computer without first preparing it.

  • Page 106: Shutting Down A Computer When It Stops Responding And Displays A Solid Blue Screen

    • Do not shut down. Click Cancel to return to Windows. If any of the programs that are preventing shutdown have data that you want to save, save it now. Then proceed to shut down the computer. FOR MORE INFORMATION: computer, see Windows Help and Support: click Start →...

  • Page 107: Starting Your Computer In Safe Mode

    125 • Your system administrator • support.dell.com. Starting Your Computer in Safe Mode Safe mode is a troubleshooting option for Windows that starts your computer in a limited state. Only the basic files and drivers necessary to run Windows are started.

  • Page 108: Restarting Your Computer After A Power Loss

    Access the Safe Mode by pressing and holding the <F8> key while your computer restarts. Restarting Your Computer After a Power Loss FOR MORE INFORMATION: Windows Help and Support: click Start Support. If your computer suffers a power loss, it may restart and display a series of messages.

  • Page 109: Files And Folders

    Files and Folders Files are documents, photos, or graphics stored on your computer. A folder is a group of multiple files. FOR MORE INFORMATION: delete files and folders, see Windows Help and Support: click Start To learn more about how to open, copy, and →...

  • Page 110: Navigating To Files

    Navigating to Files Forward/ Back buttons toolbar address folders ® Use Microsoft Windows available on your computer. FOR MORE INFORMATION: Explorer utility, see Windows Help and Support: click Start → Help and Support. In Windows Explorer, use the Forward and Back buttons above the Address Bar to navigate to files you previously viewed.

  • Page 111: Selecting And Opening Files

    Selecting and Opening Files To open a file, you first need to select the file. To select a file, click the filename one time. Selected files appear highlighted. To open the file, double- click the selected filename. Selecting a Group of Files SHIFT Click the first file you want included in the group.

  • Page 112: Opening And Saving A File

    Opening and Saving a File Double-click on a file you want to open. When you finish working with the file, perform the following to save the file: Click File→ Save. Click the X in the upper-right corner to close the file. NOTE: Clicking the X in the upper right corner of an application rather than a particular file in the application, closes all the open files in the application.

  • Page 113: Renaming Files

    3 Type the filename or part of the filename in the Search box. 4 Type a word or part of a word in the Search box. 5 Press<Enter> or click the magnifying glass To search for a picture: 1 Click Start → All Programs →Windows Photo Gallery. ®...

  • Page 114: Sharing Files

    When you delete a file, Windows places the file in the Recycle HINT: Bin in case you need to restore the file. To permanently delete a file, empty the Recycle Bin. To empty the Recycle Bin, double-click the Recycle Bin icon and select Empty Recycle Bin from the File menu. Sharing Files Windows Vista 1 Click one or more files or folders that you want to share, and click Share.

  • Page 115: Windows Xp

    • A Co-owner can view, add, alter, or delete any shared file. 4 Click Share. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. 5 If a window appears asking for permission to continue, click Continue. 6 After you receive confirmation that your folder is shared, send a link to the shared files to the people you are sharing them with.

  • Page 116: Transferring Files And Settings To A New Computer

    1 Locate the folder or file for which you want to set permissions and right- click on it. 2 Click Properties→ Security to remove permissions from a group or user, click on the required group or user and click Remove. FOR MORE INFORMATION: "Administrator Rights Transferring Files and Settings to a New...

  • Page 117: Transferring Files Between Computers Running Windows Xp

    3 Click Continue on the User Account Control dialog box and follow the instructions on the Windows Easy Transfer wizard. If Windows Easy Transfer is not listed in the Start menu, use the Control Panel to access the Windows Easy Transfer wizard: 1 Click Start →...

  • Page 118: Windows Xp

    Windows XP 1 Click Start Backup. 2 Click Advanced Mode in the Backup or Restore Wizard. 3 On the Backup tab→ Job→ New. 4 Specify the files and folders you want to back up by selecting the check box to the left of a file or folder in Click to select the check box for any drive, folder, or file that you want to back up.

  • Page 119: Running Backup With Hidden Drives

    Running Backup With Hidden Drives NOTE: You cannot run backup for a drive that is “hidden”. To run backup in this situation, you must first unhide any hidden drives. To do so, open the program that you used to hide the drive and make the drive visible.

  • Page 120

    Files and Folders...

  • Page 121: Managing Applications (programs)

    Managing Applications (Programs) Installing Applications on Your Computer Installing Applications From a CD or DVD With Microsoft 1 Insert the CD or DVD into your computer. 2 Follow the instructions on your screen. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

  • Page 122: Installing Applications From A Network

    Click Save and download the installation file to your computer to allow you to scan the file for viruses. To install the application, double-click the file and follow the instructions on your screen. NOTICE: When downloading and installing applications from the Internet, be sure you trust the publisher of the application and the website that is offering the application.

  • Page 123: Removing Applications From Your Computer

    3 If your network administrator has organized the available programs into categories, you may need to select a different option in Category to see the program you want to add. 4 Select an application from the list, and click Add. 5 Follow the instructions on your screen.

  • Page 124: Ending An Application When It Does Not Respond

    Simply deleting a program does not completely remove it from HINT: your computer. By deleting a program from your computer any way other than by using the Add or Remove Programs utility, you may accidentally delete drivers needed by other programs. Ending an Application When it Does not Respond Applications tab program not...

  • Page 125: Maintenance Tasks

    Maintenance Tasks (Enhance Performance and Ensure Security) Performing Maintenance Tasks to Increase Computer Speed and Ensure Security Your computer may begin to run slower over time. Slower performance can be caused by: • Disorganized files • Unnecessary software • Unused network drives •...

  • Page 126: Cleaning Your Computer

    Windows Help and Support: click Start Support. Cleaning Your Computer Before You Start Read the safety instructions available in the Dell™ safety information that shipped with your computer. Turn off and unplug the computer from the electrical outlet. For a laptop computer, remove any batteries.

  • Page 127: Managing Your Computer Performance

    1 Hold the disc by its outer edge. You can also touch the inside edge of the center hole. NOTICE: To avoid damaging the surface, do not wipe in a circular motion around the disc. 2 With a soft, lint-free cloth, gently wipe the bottom of the disc (the unlabeled side) in a straight line from the center to the outer edge of the disc.

  • Page 128: Windows ® Xp

    2 Click System and Maintenance→ Performance Information and Tools. 3 Use the following options in the Tasks area to improve your computer’s performance: Manage startup programs — disable some of your startup programs to improve performance. Adjust visual effects — change how menus and windows appear to optimize performance.

  • Page 129: Performance Tuning

    Performance Tuning System Setup Based Performance Tuning For some Dell systems, the settings available under the Advanced page of System Setup provide users with enhanced access to the options and controls that allow for computer performance to be manually tuned.

  • Page 130: Nvidia Monitor

    Device Settings When launched, the application detects installed ESA-compatible devices such as CPUs, video cards, memory, system board, and chassis components. Selecting a component in the Device Settings interface displays the available settings and options for that component. Advanced users can manually tune these options to tailor and customize their system's performance.

  • Page 131: Cleaning Up Your Hard Drive

    When launched the NVIDIA Monitor application detects installed ESA- compatible devices such as CPUs, video cards, memory, system board, and chassis components. Selecting a component in the interface displays real- time data for the available operating characteristics of that component. These characteristics may include voltages, fan speeds, usage, temperatures and more.

  • Page 132: Defragmenting Your Hard Drive

    Defragmenting Your Hard Drive You can improve the performance of your computer by defragmenting your hard drive. This action enables your programs to run faster and your files to open more quickly. Why defragment a hard drive? HINT: A fragmented hard drive stores fragments of files in many different locations on the disk.

  • Page 133: Detecting And Repairing Disk Errors

    2 Select the drive you want to defragment and click Analyze to determine if you need to defragment the disk. Click Defragment to go ahead and defragment the disk. NOTE: You should not use your computer during the defragmentation process. Detecting and Repairing Disk Errors 1 Click Start→...

  • Page 134

    FOR MORE INFORMATION: computer from viruses, see "Viruses Windows Defender is an antispyware application that: • Checks your computer hard drive for locations infected by the spyware • Checks all files on your hard disk for spyware • Checks all currently running programs for spyware FOR MORE INFORMATION: search for “Using Windows Defender”...

  • Page 135: Power

    Power (Power Settings, Power Protection Devices, and Batteries) Setting Power Options ® Windows Vista Using Power Plans Windows Vista provides three power plans that you can use or configure to meet your needs. Power plans manage how your computer uses power by saving energy, maximizing system performance, or achieving a balance between the two.

  • Page 136

    2 Click the option you want to use. FOR MORE INFORMATION: Windows Help and Support: click Start Support. Power Management States Sleep Sleep saves power by saving your open documents and programs, and allowing your computer to quickly resume full operation when you are ready to start again.

  • Page 137: Windows ® Xp

    NOTICE: You cannot remove devices or undock your computer while your computer is in hibernate mode. Your computer enters hibernate mode if the battery charge level becomes critically low. To manually enter hibernate mode: • Click Start and move the pointer to the arrow icon by the Lock button. Then click Hibernate.

  • Page 138

    • Power Meter — view the available battery power (laptop computers) • Advanced — select options for advanced power settings • Hibernate — select to enable or disable hibernation FOR MORE INFORMATION: option settings in Windows, see Windows Help and Support: click Start Power Management Modes Standby Mode...

  • Page 139

    Hibernate Mode Hibernate conserves power by copying system data to a reserved area on the hard drive and then completely turning off the computer. When the computer exits hibernate, it returns to the same operating state it was in before entering hibernate. NOTICE: You cannot remove devices or undock your computer while your computer is in hibernate mode.

  • Page 140: Power Protection Devices

    Power Protection Devices Interference or fluctuations in the power supplied to your computer can cause crashes and sometimes permanent damage to your computer. Surge protectors, power line conditioners, uninterruptible power supplies provide protection for your computer. surge protector Surge Protector Plug your computer power line into a surge protector or power strip equipped with surge protection to help prevent damage to your computer from voltage spikes that can occur during electrical storms or after power interruptions.

  • Page 141: Uninterruptible Power Supply (ups)

    Plug your computer power line into a power line conditioner to compensate peaks and valleys in the power supply and reduce peaks in the power flow to your computer. Power line conditioners are different from the typical uninterruptible power supply in that they continuously charge the battery and continuously run the equipment off battery power.

  • Page 142: Using Your Laptop Computer For The First Time

    For more information on preserving the battery life of your laptop computer, see "Dell™ ControlPoint Power Manager" on page 146. Power (Power Settings, Power Protection Devices, and Batteries) Power Meter icon...

  • Page 143: Replacing A Battery

    Using an incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell. The battery is designed to work with your Dell computer. Do not use a battery from other computers with your computer.

  • Page 144: Microsoft Windows

    Microsoft Windows Power Meter The Power Meter indicates the remaining battery charge. To check the amount of the power remaining on your battery, double-click the Power Meter icon in the taskbar. Charge Gauge on the Battery The operating time of a battery depends on the number of times it is charged. After hundreds of charge and discharge cycles, batteries lose some charge capacity—or battery health.

  • Page 145: Conserving Battery Power

    Understanding Low Battery Warnings NOTICE: To avoid losing or corrupting data, save your work immediately after a low-battery warning. Then connect the computer to an electrical outlet, or install a second battery in the media bay if your laptop has this option. If the battery runs completely out of power, hibernate mode begins automatically.

  • Page 146: Storing A Battery

    As of January 1, 2008, the US DOT prohibits spare (loose) lithium batteries in checked baggage. A Dell notebook battery may be packed in a checked bag if the battery is installed in a Dell notebook and the notebook is switched Off. To disable battery charging, you can use the Battery Charge HINT: Disable feature in Dell ControlPoint.

  • Page 147

    All Day Battery mode or Extended Battery Life mode. FOR MORE INFORMATION: ControlPoint application, see the Help available from the main ControlPoint screen. Power (Power Settings, Power Protection Devices, and Batteries) To learn more about using the Dell...

  • Page 148

    Power (Power Settings, Power Protection Devices, and Batteries)

  • Page 149: Networks

    Networks (LAN, Wireless, Mobile Broadband) Overview A computer network provides connectivity between your computer and the Internet, another computer, or a peripheral such as a printer. For example, with a network set up in a home or small office, you can: •...

  • Page 150: Local Area Networks (lan)

    The Intel Active Management Technology (Intel AMT or iAMT enhanced tools for management of networked computers. This Intel AMT software is available on some Dell computers. See "Managing Networked Computers With Intel FOR MORE INFORMATION: Help and Support: click Start...

  • Page 151: What You Need To Set Up A Lan

    What You Need to Set up a LAN • Cable or DSL broadband modem with Internet access established. For information on broadband connection, see "Broadband Access" on page 151. • Router — A router connects computers and peripherals on the network to each other, allowing the computers to share Internet access provided by the broadband modem.

  • Page 152

    Setting up the Hardware 1 Contact your Internet service provider (ISP) to obtain specific information about the connection requirements for your broadband modem. 2 Ensure that you have Internet access through your broadband modem. 3 Install any software required for your router. Your router may have been shipped with installation media, which usually contains installation and troubleshooting information.

  • Page 153: Wireless Local Area Networks (wlan)

    Wireless Local Area Networks (WLAN) Router Modem A wireless local area network (WLAN) connects two or more computers with each other and the Internet over the air waves rather than through a network cable connected to each computer. In a WLAN, a radio communications device (an access point or wireless router) connects the networked computers and peripherals, and provides Internet or network access.

  • Page 154: Checking Your Wireless Network Card

    Verify the type of wireless network card installed in your computer and then search for that name on the Dell Support website at support.dell.com. FOR MORE INFORMATION: type of wireless network card that is installed in your computer, see "Checking Your Wireless Network Card...

  • Page 155: Setting Up A New Wireless Local Area Network (wlan)

    Setting up a new Wireless Local Area Network (WLAN) 1 Contact your Internet service provider (ISP) to obtain specific information about the connection requirements for your broadband modem. 2 Ensure that you have wired Internet access through your broadband modem before you attempt to set up a wireless Internet connection. 3 Install any software required for your wireless router.

  • Page 156

    NOTE: Your available selections may differ based on any configuration or changes your may have made to your Start menu. NOTE: If you select a secure public network, you must enter the network’s WEP or WPA encryption key when prompted. Whenever you log on to your computer within the range of the wireless network that you selected, the same pop-up notifies you of the wireless network connection.

  • Page 157

    Enabling/Disabling the Wireless Card With a Wireless Switch Your laptop computer may include a wireless switch. You can use this switch to turn your wireless card on or off. NOTE: By default, the wireless switch is turned Off while shipping your computer. The wireless switch must be turned On to detect and connect to a wireless network.

  • Page 158: Ad Hoc Networks

    Generally ad hoc networks are used for sharing files and playing games. Some of the Dell wireless printers use an ad hoc network to configure the wireless adapter for the printer.

  • Page 159: Mobile Broadband (or Wireless Wide Area Network) Networks

    Mobile Broadband (or Wireless Wide Area Network) Networks A Mobile Broadband network, also known as a Wireless Wide Area Network (WWAN), is a high-speed digital cellular network that provides Internet access over a much wider geographical area than a WLAN, which typically covers only from 100 to 1000 feet.

  • Page 160: Establishing A Mobile Broadband Network Connection

    Establishing a Mobile Broadband Network Connection NOTE: Depending on your computer, you can use either a Mobile Broadband ExpressCard or Mini Card, but not both, to establish a Mobile Broadband network connection. To set up a Mobile Broadband network connection, you need: •...

  • Page 161: Managing The Network With The Dell Mobile Broadband Card Utility

    • The user's guide typically available through Windows Help and Support: click Start • The user's guide available on the Dell Support website at support.dell.com • The user’s guide available on the media included with your Mobile Broadband card if you purchased the card separately...

  • Page 162: Wpan

    WPAN NOTE: WPAN is not supported on all computers. WPAN (Wireless Personal Area Network) helps interconnect wireless devices centered around your personal workspace. WPAN technology supports communication over a short distance. Bluetooth, used as the basis for a new standard, IEEE 802.15. is an example of WPAN. Managing Your Network Securing Your Network To protect your network and computer from intrusions, install some of the...

  • Page 163

    Secure your router. If your network’s router is unprotected, a hacker can access your computer through your broadband Internet connection. To improve the security of your network, change name and administrator password to unique values using the router configuration software, and change the administrator password periodically.

  • Page 164: Securing Your Wireless Local Area Network (wlan)

    Securing Your Wireless Local Area Network (WLAN) Change the Default Router Administrator Password Setting and Default Wireless Network Name (SSID). Set up encryption. Networks (LAN, Wireless, Mobile Broadband) Your wireless router uses an administrator password and wireless network name (Service Set Identifier [SSID]), which are set to default values by the router manufacturer.

  • Page 165: Ensuring Security When Using Public Wi-fi Networks (hotspots)

    Set up MAC filtering. When you set up the wireless network, specify the same encryption type and encryption key on each wireless device in your network. Ensuring Security When Using Public Wi-Fi Networks (Hotspots) Before connecting your computer to a public wireless network, you should configure your computer’s network settings to reduce security risks.

  • Page 166: Locating Networks With The Dell Wi-fi Catcher™ Network Locator

    Do not access online financial websites from a public WLAN. Locating Networks With the Dell Wi-Fi Catcher™ Network Locator Your computer may include a wireless switch. To find out if your computer has a wireless switch and where it is located, refer to the "About Your Computer"...

  • Page 167: Scanning For A Wireless Network

    The wireless switch uses the Dell Wi-Fi Catcher Network Locator to scan specifically for wireless networks in your vicinity. Scanning for a Wireless Network On some computers, you can use the wireless switch to scan for wireless networks in your vicinity. To scan for a wireless network, slide and hold the wireless switch in position for a few seconds (see "Enabling/Disabling the...

  • Page 168: Managing Networked Computers With Intel ® Active Management Technology

    To access the ControlPoint Connection Manager to enable and configure your computer’s Wi-Fi Network Locator feature: 1 Click the ControlPoint icon (DCP icon) on the taskbar. The Dell ControlPoint window is displayed. 2 Click Connection Manager. The Connection Manager Overview window appears.

  • Page 169

    • Protect networks from incoming threats while keeping software and virus protection up to date across the network See the Dell™ Systems Management Administrator's Guide for details on the ® use of the Intel Active Management Technology. This guide is available on the Dell Support website at support.dell.com.

  • Page 170

    Networks (LAN, Wireless, Mobile Broadband)

  • Page 171: Accessing The Internet

    Accessing the Internet Overview The Internet is an electronic communications network that connects computer networks (for both individual and organizational users) around the world. The Internet supports an extensive world-wide collection of computers and servers, which contain documents or information pages (called web pages) that link to one another through a process called hypertext linking, or hyperlinks.

  • Page 172: Web Browsers For Viewing Internet Sites

    • DSL (Digital Subscriber Line) connections that provide high-speed Internet access through your existing telephone line. With a DSL connection, you can access the Internet and use your telephone on the same line simultaneously. • Cable modem connections that provide high-speed Internet access through your local cable TV line.

  • Page 173: Web Addresses

    Have your ISP information ready. If you do not have an ISP, the Connect to the Internet wizard can help you obtain one. If you do not have an ISP icon on your desktop or if you want to set up an Internet connection with a different ISP: ®...

  • Page 174: Windows ® Xp

    4 Click either Broadband (PPPoE), Wireless, or Dial-up, depending on how you want to connect: • Choose Broadband if you will use a DSL modem, cable TV modem, or satellite modem. • Choose Wireless if you will use a wireless connection through a WLAN card.

  • Page 175: Troubleshooting Problems Connecting To The Internet

    Troubleshooting Problems Connecting to the Internet If you are having problems connecting to the Internet, see the information that came from your Internet service provider and the information that came with any connection hardware. If you cannot connect to the Internet, but have successfully connected in the past, the ISP may have a service outage.

  • Page 176: Setting The Way The Browser Displays Web Pages

    Setting the Way the Browser Displays Web Pages The general appearance of a web page can be altered through the use of colors, languages, font, and accessibility. 1 Click Start→ Control Panel→ Network and Internet Connections→ Internet Options. 2 Locate buttons to control web page appearance. Click the buttons for the features you wish to change.

  • Page 177: Saving Space By Setting The Way The Browser Logs Viewing History

    Zoom Adjust the size of everything on the screen by using the Zoom feature. Hold the <Ctrl> key down while pressing the plus (+) key to zoom in. Hold the <Ctrl> key down while pressing the minus (–) key to zoom out.

  • Page 178: Using Accessibility Options For Visual Impairments

    5 Click Always open pop-ups in a new tab. This action ensures that advertisements open in the web browser you are currently using without redirecting your to a new address. 6 In the Open links from other programs section, click A new tab in the current window.

  • Page 179: Protecting Your Privacy While Accessing The Internet

    • Restricted sites allow you to add websites that you fear may damage your computer. 2 Type in the web address of the site and click OK. Protecting Your Privacy While Accessing the Internet Privacy affects how other web pages are able to impact your computer. Each time you visit a website a certain amount of interaction occurs between the web page and your computer’s browser.

  • Page 180: Firewalls

    Norton AntiVirus and McAfee VirusScan. Both of these programs will regularly check your computer for viruses and quarantine suspected programs and data. You can obtain antivirus programs from the Dell Support web page located at support.dell.com. Updating Your Antivirus Programs Keep your antivirus program up to date since new viruses are discovered every day.

  • Page 181

    The General tab displays two settings: On and Off. The shields to the left are green with a checkmark (On) or red with an x (Off). Setting Windows Firewall to On (recommended) provides another choice. A check box that says Don’t allow exceptions is available for use. 3 Check the Don’t allow exceptions check box to boost the security settings.

  • Page 182: Spyware And Malware

    Spyware and Malware Spyware is a type of computer program used for tracking consumers to better aim advertising at specific targets. It can also be used to discover information about individuals who do not protect their computers. Malware is software that is designed to corrupt data or hard drives on computers.

  • Page 183: Spam

    However, these programs are not perfect and may block valid e-mail messages. Obtain anti-spam programs from the Dell web page. Phishing Scams Phishing is a term that refers to scams that attempt to steal information through seemingly legitimate e-mails and text messages that appear to be from a reputable business.

  • Page 184: Controlling Pop-ups

    Take the following precautions to ensure that your online shopping experience is both safe and secure: • Verify the credibility of the retail website. • Is it a well known shopping site? • Does the website belong to an Internet trust organization. •...

  • Page 185: Controlling Unwanted Toolbars

    Controlling Unwanted Toolbars toolbar Toolbars are located in the top of the browser to assist you as you navigate through web pages. Many of these are useful but too many can decrease the actual size of the browser you use to view the websites. 1 Click View.

  • Page 186: Searching For Information On The Internet

    1 Click Favorites→ Organize Favorites. 2 Click Create Folder to create a new folder. 3 Highlight a folder or page and click Rename to change the way a favorite is listed. 4 Highlight a folder or page and click Move to Folder to move a page into a folder.

  • Page 187: Changing The Internet Communications Protocol (tcp/ip) Settings

    Changing the Internet Communications Protocol (TCP/IP) Settings The Internet uses certain communications protocols to share information. When you click a selected website (to access the web page), information is sent (downloaded) to your computer through a communications protocol, such as: TCP/IP (Transmission Control Protocol (TCP) and Internet Protocol (IP).

  • Page 188: Freeing Up Space And Protecting Your Computer

    Freeing up Space and Protecting Your Computer Clearing Browser History The browser keeps a record of all the websites you visit. This function was designed to make travel to the same website take less time. However, this can sometimes create security risks or even impact your computer’s performance. Deleting the browser history can reduce the risk and the size of the history files on the computer.

  • Page 189: Maintaining Privacy By Blocking And Deleting Cookies

    Maintaining Privacy by Blocking and Deleting Cookies Cookies are small markers (pieces of code) placed on your computer when you visit a website. Companies on the Internet use cookies to track visits to their website. Some cookies simply enhance your use of a website. For example, a cookie can save your website password information so that you only have to enter it the first time you visit a website.

  • Page 190

    Accessing the Internet...

  • Page 191: Mail

    E-mail Setting up a new E-mail Account With an Internet connection and an e-mail service, you can exchange e-mail messages with family, friends, and co-workers over the Internet. The e-mail software from most service providers offers an Internet Connection Wizard to help you connect to the Internet and set up your e- mail account.

  • Page 192: Windows Vista

    FOR MORE INFORMATION: "Getting started with e-mail" in Windows Help and Support: click Start ® Windows Vista To add (or remove) a Windows Mail account: 1 Click Start 2 Click Tools→ Accounts. 3 Click Add or Remove, choose the type of account you want to add or remove, click Next, and then follow the online instructions.

  • Page 193

    4 In the Select the folder in which to create the new folder list, click the folder where you want to store your new folder. FOR MORE INFORMATION: folders, see "Add, delete, or rename e-mail folders" in Windows Help and Support: click Start To create an e-mail rule: 1 Click Start →...

  • Page 194: Windows Xp

    Windows XP To add an e-mail folder: 1 Click Start 2 On the File→ Folder→ New. 3 In the Folder name text box, type the name and then select the location for the new folder. To create an e-mail rule: 1 Click Start 2 Select an e-mail message in the main window.

  • Page 195: Reducing Spam

    FOR MORE INFORMATION: messages, see the documentation from your e-mail service provider. Reducing Spam Set an appropriate security level in your e-mail software (Windows Mail for Windows Vista or Outlook Express for Windows XP) for sorting e-mail that you receive. Windows Vista 1 Click Start →...

  • Page 196: Viruses And Phishing

    FOR MORE INFORMATION: mail messages, see "Block spam and other unwanted e-mail" in Windows Help and Support: click Start Support. Windows XP 1 Click Start 2 Click Tools→ Options→ Security tab. 3 Under Download Images, click Block images and other external content in HTML e-mail.

  • Page 197: Avoiding E-mail Attachments

    FOR MORE INFORMATION: the Help information provided by your e-mail service provider. Viewing E-mail Messages 1 Open your e-mail service by clicking the icon on your desktop or by clicking Start e-mail service (for example, Windows Mail or Outlook Express).

  • Page 198: Windows Xp

    3 In the To box, type the e-mail address for each of your primary recipients. 4 In the Subject box, type the subject of your message. 5 Click in the main message window and type your message. 6 To send the message right away, click Send. FOR MORE INFORMATION: Windows Mail, see "Write an e-mail message"...

  • Page 199: Windows Xp

    2 On the toolbar, click New Contact Group, type a name in the Group Name box, and then fill in the boxes on the Contact Group tab and Contact Group Details tab. You do not have to fill in all the boxes; just type as much information as you want about the new contact group you are creating.

  • Page 200: Backing Up E-mail Messages

    • To add a person to both the group and your Address Book, click New Contact and fill in the appropriate information. • To use a directory service, click Select Members, and then click Find. Select a directory service from the drop-down list at the end of the text box.

  • Page 201

    FOR MORE INFORMATION: To learn more about backing up e-mail messages, see "To compact and back up e-mail folders" in Outlook Express Help. E-mail...

  • Page 202

    E-mail...

  • Page 203: Multimedia

    MP3s, TVs, Digital Cameras, and Projectors) Overview Most Dell computers come with a CD/DVD player/recorder, which can be used for data, music or videos. Depending on the computer, you can also connect other media devices, such as digital cameras, projectors, MP3 Players, and TVs.

  • Page 204: Cds, Dvds, And Blu-ray Disc™ Media

    CDs, DVDs, and Blu-ray Disc™ Media Some computers may come equipped with media buttons for: • Playing various media • Transferring and backing up data • Entertainment For instructions on using these buttons see the documentation that came with your computer. Playing a CD, DVD, or Blu-ray Disc Media For Drives With Spindles and/or Trays 1 Press the eject button on the drive.

  • Page 205: Copying Cd, Dvd, Or Blu-ray Disc Media

    For Drives With a Slot NOTICE: Do not use non-standard-size or shape discs (including mini-CDs and mini-DVDs) as you will damage the drive. NOTE: Do not move the computer while playing or recording CDs and DVDs. 1 Press the eject button to remove a pre-installed cd. For the location of the eject button, see the documentation shipped with your computer.

  • Page 206

    With a Single Disk Drive: Insert the source disk into the drive. Ensure that the settings are correct, and then follow the instructions online. The computer reads your source disk and copies the data to a temporary folder on your hard drive. When prompted, insert a blank disk into the drive and click OK.

  • Page 207: 5.1 Audio

    5.1 Audio NOTE: 5.1 Audio may not be supported on all computers. 5.1 refers to the number of audio channels in most surround-sound configurations. The 5 refers to the five main audio channels: left front, center front, right front, left surround and right surround; while the 1 refers to the low frequency effects channel (LFE).

  • Page 208: Laptop Media Devices (mp3 Players)

    Laptop Media Devices (MP3 Players) FOR MORE INFORMATION: media device to your computer and for playing your laptop media device (MP3 Player), see the documentation that came with the device. Also, see "Using Windows Media Player" in Windows Help and Support: click Start Connecting a Laptop Media Device (MP3 Player) to Your Computer Follow the instructions that came with your media device to connect it to your computer.

  • Page 209: Setting Up The Laptop Media Device The First Time

    If the storage capacity of the laptop media device is not large enough to handle the files you want to copy, Media Player defaults to manual sync. At this point, you must manually remove files from the device or alter your selection of files to copy.

  • Page 210: Playing Media Using The Dell Travel Remote

    Playing Media Using the Dell Travel Remote The Dell Travel Remote is designed to control Windows Vista Media Center and is available only for specified computers. 1 Install a coin-cell battery into the remote control. 2 Launch the Windows Vista Media Center.

  • Page 211: Enabling S/pdif Digital Audio In The Windows Audio Driver

    3 Click Settings→ DVD→ DVD Audio Setting. 4 Click the arrows beside the Speaker Configuration setting to scroll through the options, and select the SPDIF option. 5 Click the Back button once, and then click the Back button again to return to the main menu screen.

  • Page 212: Using A Digital Camera With Your Computer

    7 Click the Back button once, and then click the Back button again to return to the main menu screen. Using a Digital Camera With Your Computer When you use a digital camera with your computer, you can perform one or more of the following tasks: •...

  • Page 213

    • Burning (creating) your own CDs and DVDs as well as copying music from • Listening to radio stations • Searching and organizing your digital media files • Copying and syncing files to laptop devices • Shopping for digital media online FOR MORE INFORMATION: Media Player, see Windows Help and Support: click Start →...

  • Page 214

    Multimedia...

  • Page 215: Connecting Your Computer To A Tv And Adjusting Display Settings

    Connecting Your Computer to a TV and Adjusting Display Settings Accessing a TV With Your Computer Using a TV Tuner Card You can use a TV tuner card, a special video adapter, to view and record TV on your computer. A TV tuner card may replace your current video card or it may work with your current video card.

  • Page 216

    • DisplayPort™ • Digital Video Interface (DVI) or High Definition Multimedia Interface (HDMI) In addition, possible audio connections to support the video connections vary from standard analog RCA jacks to S/PDIF digital audio and multi-channel digital audio through optical cable. All of these video and audio connection options vary for each computer and TV.

  • Page 217: Determining What You Have And What You Need

    You may need to navigate through a great deal of information in order to understand the possible selections for these video and audio connections. See the documentation that came with your computer and your TV. You may also want to take advantage of some of the tutorials available on the Internet. Determining What you Have and What you Need Before you connect your computer to a TV and speakers, you need to determine:...

  • Page 218

    Connector Connecting Your Computer to a TV and Adjusting Display Settings Description/Function A DVI connector allows you to connect an external DVI-compatible monitor, such as flat-panel monitors or TVs. DVI connectors are available for DVI-D (digital only), DVI-A (high-resolution analog), and DVI-I (digital and analog). NOTE: DVI-A, DVI-D, and DVI-I connectors are non- interchangeable.

  • Page 219: Identifying The Connectors On Your Tv

    Connector DON’T FORGET THE AUDIO: Connect an audio cable if you want HINT: to hear the sound on anything other than your computer’s speakers. S-video cables generally transmit video only. However, certain component adapters that connect through the S-video TV-out connector may include audio ports for speaker connections.

  • Page 220

    Video and audio cables for connecting your computer to a TV or other audio device may not be included with your computer. Cables and TV/digital audio adapter are available for purchase from Dell. NOTE: If video or audio adapters and cables came with your computer, use them.

  • Page 221

    Multi-Port Composite Adapter S-video TV-out connector Single-Port Composite Adapter S-video TV-out connector Component Adapter S-video TV-out connector Connecting Your Computer to a TV and Adjusting Display Settings composite adapter composite adapter component adapter...

  • Page 222: Physically Connecting Your Computer To A Tv Or Audio Device

    Cables S-Video TV-out connector cable component video cable standard audio cable DVI cable HDMI video cable DVI/HDMI converter cable Physically Connecting Your Computer to a TV or Audio Device If you want to connect your computer to a TV or audio device, it is recommended that you connect video and audio cables to your computer in one of the following combinations.

  • Page 223

    Quick Reference for Possible Configurations NOTE: These configurations may or may not be supported by your computer and TV. NOTE: See the documentation that came with your computer and TV. Configuration S-video • S-video adapter with standard audio • S-video adapter and multi-channel analog audio adapter Composite Video •...

  • Page 224: Performing The Basic Connection Steps

    Performing the Basic Connection Steps 1 Determine the type of connection you want to use. 2 Ensure that you have the correct video and audio adapters and cables. 3 Turn off the TV, the audio devices, and the computer. 4 Based on the type of connection selected, connect the video adapters and cables.

  • Page 225

    • Operating system Display Properties menu — Can be used to select display arrangement but may cause conflicts with vendor settings for the video card. From the Control Panel, click Display Properties → Settings Some vendor video card control panels provide a TV Setup Wizard to help you adjust the display settings for the TV.

  • Page 226: Selecting The Correct Input Signal From The Tv Menu

    Connect while TV and computer are turned off S/PDIF—Ensure that your computer supports Multiple connectors — Keep audio and video together Selecting the Correct Input Signal From the TV Menu If your TV has multiple input connectors, it generally has a TV menu that allows you to: •...

  • Page 227: Tv Menu Example

    FOR MORE INFORMATION: documentation that came with your TV for available settings. Access the menu for your TV and select the option that allows you to choose the proper source for the incoming signal based on how you have your TV and computer connected.

  • Page 228: What To Do If The Tv Does Not Recognize A Signal

    EXAMPLE: If you are connecting an S-Video cable from the computer to the TV and you have inserted it into the S-Video connection labeled S-Video 1 on the back of the TV, then select option #8 for AV3 (S-Video 1). What to do If the TV Does not Recognize a Signal 1 Turn off the TV.

  • Page 229: Evaluating Suggested Connection Configurations

    Evaluating Suggested Connection Configurations S-Video and Standard Audio S-video TV-out connector NOTE: You can connect an S-video cable directly to the S-video TV-out connector on the computer (without the TV/digital audio adapter cable) if your TV or audio device supports S-video but not S/PDIF digital audio. 1 Plug one end of the S-video cable into the S-video output connector on the computer.

  • Page 230

    3 Plug the single-connector end of the audio cable into the headphone connector on your computer. 4 Plug the two RCA connectors on the other end of the audio cable into the audio input connectors on your TV or other audio device. Composite Video and Standard Audio composite video adapter...

  • Page 231

    2 Plug one end of the composite video cable into the composite video- output connector on the composite video adapter. 3 Plug the other end of the composite video cable into the composite video- input connector on the TV. 4 Plug the single-connector end of the audio cable into the headphone connector on the computer.

  • Page 232

    Composite Video and S/PDIF Digital Audio composite video adapter S-video TV-out connector NOTE: Depending on the computer, the composite S-video adapter may be a single port or multi-port dongle. For more information, see the documentation shipped with your computer. 1 Connect the composite S-video adapter to the S-video TV-out connector on the computer.

  • Page 233

    3 Plug the other end of the composite video cable into the composite video- input connector on the TV. 4 Plug one end of the S/PDIF digital audio cable in to the S/PDIF audio connector on the composite video adapter. 5 Plug the other end of the digital audio cable into the S/PDIF input connector on your TV or other audio device.

  • Page 234

    NOTE: Only certain computers offer the multi-channel analog audio adapter dongle, as shown in the example. For information about the types of connectors available for your computer, see the documentation shipped with your computer. NOTE: Depending on the computer, the composite S-video adapter may be a single port or multi-port dongle.

  • Page 235

    Component S-Video and Standard Audio component video adapter S-video TV-out connector 1 Connect the component S-video adapter to the S-video TV-out connector on your computer. 2 Plug all three ends of the component video cable into the component video-output connectors on the component video adapter. Make sure that the red, green, and blue colors of the cable match the corresponding adapter ports.

  • Page 236

    3 Plug all three connectors from the other end of the component video cable into the component video-input connectors on the TV. Make sure that the red, green, and blue colors of the cable match the colors of the TV input connectors.

  • Page 237

    1 Connect the component video adapter to the S-video TV-out connector on the computer. 2 Plug all three ends of the component video cable into the component video-output connectors on the component video adapter. Make sure that the red, green, and blue colors of the cable match the corresponding adapter ports.

  • Page 238

    DVI Connector DVI connector 1 Connect the DVI video adapter to the DVI connector on the computer. 2 Plug the other end of the DVI video cable into the DVI video-input connector on the TV. 3 Plug the single-connector end of the audio cable into the headphone connector on the computer.

  • Page 239: Enabling The Display View For The Computer And The Tv

    Set up the TV as a Display Device You can use a TV as a monitor for: • Extended desktop • A clone of the desktop (an exact copy of the primary display) • Primary display Connecting Your Computer to a TV and Adjusting Display Settings...

  • Page 240: Configure The Display Views

    3 Double-click Display. The Display Properties menu appears. Note that tabs on this menu include: • Themes • Screen Saver • Settings • Desktop • Appearance Connecting Your Computer to a TV and Adjusting Display Settings...

  • Page 241: Dual Independent Display Mode

    For more information, see your operating system documentation. 4 Click the monitor 2 icon, select the Extend my Windows desktop onto this monitor check box, and click Apply.

  • Page 242: Swapping Primary And Secondary Displays

    2 Click the monitor 2 icon, clear the Extend my Windows desktop onto this monitor check box, and click Apply. If necessary, press <Fn><F8> to bring the screen image back to the computer display. Swapping Primary and Secondary Displays To swap your primary and secondary display designations (for example, to use your external monitor as your primary display after docking): 1 Access the Display Properties window and click the Settings tab.

  • Page 243: Setting Display Resolution With The Windows Display Properties Menu

    HINT: If you are using a TV as a second display device, the best method for configuring the display resolution is the video card control panel available through the video card installed in your computer. Depending on the video card installed in your computer, your computer may have a special video control panel with extensive help information.

  • Page 244: Accessing The Settings Tab Of The Display Properties Menu

    Windows Vista 1 Right-click an open area of the desktop. 2 Click Personalize. The Personalize appearance and sounds window appears. 3 Click Display Settings. 4 In the Display Settings window under Resolution, move the slide bar to the left or right to decrease/increase the screen resolution.

  • Page 245: Accessing Additional Functions With The Advanced Button

    For example, the taskbar that usually appears at the bottom of the desktop may no longer be visible. To view the rest of the screen, use the touch pad or track stick to pan up, down, left, and right.

  • Page 246: Adjusting Display Settings With The Vendor Video Card Control Panel

    Windows Vista 1 Right-click an open area of the desktop. 2 Click Personalize. The Personalize appearance and sounds window appears. 3 Click Display Settings→ Advanced Settings.

  • Page 247: Using The Wizards

    For example, to access a Multiple Displays Wizard for Nvidia: Windows Vista 1 Right-click an open area of the desktop. 2 Click Personalize. The Personalize appearance and sounds window appears. 3 Click Display Settings→ Advanced Settings.

  • Page 248: Using A Tv Wizard To Configure Display Settings

    EXAMPLE: The Nvidia Multi-Display Setup Wizard takes you through selections for resolutions and desktop setup. See the detailed help information available through the Nvidia Control Panel. Using a TV Wizard to Configure Display Settings The video card control panel may also offer a TV wizard to help you configure the settings for your TV.

  • Page 249: Getting Help For Video Card Control Panels

    Getting Help for Video Card Control Panels Depending on the video card installed in your computer, your computer may have a special video card control panel with extensive help information. EXAMPLE: The Nvidia Control Panel provides an example of the help that is available.

  • Page 250

    4 After ensuring that you are using the correct connectors on the back of the TV and the computer, reconnect the video cable to the computer and the 5 Turn on the TV and the computer. The TV should be shown as a display device on the Display Properties menu. TV Resolution is Blurry Use the control panel for the video card vendor to set the display resolution.

  • Page 251: Security And Privacy

    Security and Privacy Protecting Your Computer—Using Administrator Rights, User Groups, and Passwords ® ® The Microsoft Windows operating system has security features such as administrator passwords and user passwords that let you control access to your computer and the information stored on your computer. Administrator Rights An administrator can make system-wide changes to the computer, change security settings, install software, and access all files on the computer.

  • Page 252: User Groups

    EXAMPLE: If more than one person in your office uses the same computer, administrator rights allow you to ensure that security and other computer settings remain the same and that confidential data is not accessed. EXAMPLE: If several family members, including children, share a home computer, you can, as administrator, limit the information your children have access to and the programs they can install.

  • Page 253: Passwords

    EXAMPLE: If several family members share a home computer, each person can be assigned to his own account, with restrictions placed on the information each user can access. Changing a User Account or Group To assign a user to a group or change a user’s group, log in as administrator and access User Account through the Control Panel.

  • Page 254: Smart Cards

    A fingerprint reader is a peripheral device for your computer with a strip sensor. When you slide your finger over the reader, the reader uses your unique fingerprint to authenticate your user identity and helps keep your Dell computer secure.

  • Page 255: Facial Recognition Software

    Facial Recognition Software NOTE: The facial recognition software may not be available on your computer. Using a digital image from the camera in your computer, the facial recognition software can identify or verify your face. This is done by comparing select facial features from the image and a facial database. On verification of your identity, the software allows you to access your computer without entering the password.

  • Page 256: Encrypting Files And Folders

    FOR MORE INFORMATION: Firewall: recommended links" in Windows Help and Support: click Start page 180 Encrypting Files and Folders Encryption is an additional method you can use to protect your files and folders. Encrypted files and folders can only be viewed or accessed by users with proper permissions.

  • Page 257: Reducing The Risk Of Getting Computer Viruses

    • Security-enabled — A security-enabled connections offers some protection for your computer and the information it contains. • Unsecured — An unsecured network leaves your computer vulnerable to attacks or other security risks. As a rule of thumb, you should avoid using unsecured public wireless network. You will know if the wireless public network that you select is secure if a network key is requested.

  • Page 258: Dealing With Cookies

    FOR MORE INFORMATION: protect against them, see the following topics in Windows Help and Support: click Start • How do I remove a computer virus? • How can I tell if my computer has a virus? Dealing With Cookies Cookies are used by websites to personalize your viewing experience. For instance, a cookie can save your password information so that you only have to enter it the first time you visit a website.

  • Page 259: Avoiding Spyware And Malware

    Avoiding Spyware and Malware Spyware and malware are types of computer programs that can potentially harm your computer and make the information it contains vulnerable to security risks. There are many ways to prevent spyware and malware from infecting your computer. For example, you can use anti-virus software to secure, check, and/or clean up your computer from these forms of malicious software.

  • Page 260

    Security and Privacy...

  • Page 261: Microsoft Windows Xp Pro Remote Desktop

    ® Microsoft Remote Desktop Remote Desktop provides access from a remote location to a computer running the Microsoft Windows XP Professional operating system, enabling you to work on your computer from anywhere, anytime. Enabling Remote Desktop on the Host Computer...

  • Page 262: Installing Remote Desktop Client Software

    • The host computer must be part of a network in which Remote Desktop connections are permitted. • The remote computer must be running a compatible version of Microsoft Windows and must be connected to the Internet or on a local area network.

  • Page 263

    IP address is and maps that address to a fully qualified domain name. That information is then propagated over the public Internet. Then the remote user calls the Remote Desktop host computer using the fully qualified domain name. FOR MORE INFORMATION: To learn more about using the Remote Desktop feature, see "Windows XP Pro Remote Desktop...

  • Page 264

    ® ® Microsoft Windows XP Pro Remote Desktop...

  • Page 265: Restoring Your Operating System

    • Dell PC Restore by Symantec (available in Windows XP) and Dell Factory Image Restore (available in Windows Vista) returns your hard drive to the operating state it was in when you purchased the computer. Both permanently delete all data on the hard drive and remove any programs installed after you received the computer.

  • Page 266: Starting System Restore

    NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell™ computer to the Windows Classic view. Starting System Restore NOTICE: Before you restore the computer to an earlier operating state, save and close any open files and exit any open programs.

  • Page 267: Enabling System Restore

    If possible, back up the data before using these options. Use PC Restore or Dell Factory Image Restore only if System Restore did not resolve your operating system problem.

  • Page 268: Windows Vista: Dell Factory Image Restore

    If possible, back up all data before using PC Restore or Factory Image Restore. Windows Vista: Dell Factory Image Restore 1 Turn on the computer. When the Dell logo appears, press <F8> several times to access the Vista Advanced Boot Options window. 2 Select Repair Your Computer.

  • Page 269: Using The Operating System Media

    NOTE: The Dell Drivers and Utilities media contains drivers that were installed during the assembly of the computer. Use the Dell Drivers and Utilities media to load any required drivers. Depending on the region from which you ordered your computer, or whether you requested the media, the Dell Drivers and Utilities media and Operating System media may not ship with your computer.

  • Page 270

    3 Click Exit if the Install Windows message appears. 4 Restart the computer. When the DELL logo appears, press <F12> immediately. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft computer and try again.

  • Page 271: Troubleshooting

    4 If an error message occurs in a program, see the program’s documentation. NOTE: The procedures in this document were written for the Windows default view, and may not apply if you set your Dell computer to the Windows Classic view. Troubleshooting...

  • Page 272: Troubleshooting Tools

    Use the Hardware Troubleshooter to resolve device configuration, compatibility problems, or operating status. With the Dell Diagnostics, the computer runs the Pre-boot System Assessment (PSA), a series of initial tests of your system board, keyboard, display, memory, hard drive, etc. Dell Diagnostics can also be used to run a more complete system test to evaluate your computer.

  • Page 273: Power Lights For Desktop Computers

    Dell Support Use this support utility for self-support information, software Utility updates, and health scans of your computing environment. Power Lights for Desktop Computers CAUTION: Before you begin any of the procedures in this section, follow the safety instructions shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance.

  • Page 274: Diagnostic Lights For Desktop Computers

    Multiple power strips connected to the same electrical outlet Diagnostic Lights for Desktop Computers Some desktop computers have lights labeled with numbers on the front panel. When the computer starts normally, the lights flash, and then turn off. If the computer malfunctions, the sequence of the lights can be used to help identify the problem.

  • Page 275: Diagnostic Lights For Laptop Computers

    If the computer malfunctions, you can use the status of the lights to help identify the problem. FOR MORE INFORMATION: various keyboard status lights displayed, see the Service Manual for your computer or search for the topic on the Dell Support website support.dell.com. System Messages for Desktop Computers NOTE:...

  • Page 276: System Messages For Laptop Computers

    (see "System Setup" on page 307). O T I M E R T I C K I N T E R R U P T or the system board itself may have a failure (see "Contacting Dell" on page 337 for assistance).

  • Page 277

    308). If the problem persists, replace the CMOS battery. H U T D O W N F A I L U R E — Run the Dell Diagnostics (see "Running the Dell Diagnostics" on page 281). I M E...

  • Page 278: Cmos Battery

    • If memory was not removed or installed, memory module or system board failure may have occurred. Contact Dell for assistance (see "Contacting Dell" on page 337). N S U P P O R T E D M E M O R Y memory you are using is supported by your computer (see the documentation shipped with your computer).

  • Page 279

    C O U L D N O T B E I N I T I A L I Z E D have occurred. Contact Dell for assistance (see "Contacting Dell" on page 337). A R N I N G M E S S A G E S H A V E B E E N D I S A B L E D T H E S E M E S S A G E S .

  • Page 280: Windows Hardware Troubleshooter

    S T R I K E T H E C O N T I N U E . — Run the Dell Diagnostics (see "Running the Dell Diagnostics" on page 281). R O C E S S O R M I C R O C O D E U P D A T E F A I L U R E...

  • Page 281: Running The Dell Diagnostics

    When to use the Dell Diagnostics If you experience a problem with your computer, see "Troubleshooting" on page 271 and run the Dell Diagnostics before you contact Dell for technical assistance. It is recommended that you print these procedures before you begin.

  • Page 282

    "Booting Dell Diagnostic Utility Partition. Press any key to continue." 4 Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive. 5 When the Dell Diagnostics Main Menu appears, select the test you want to run.

  • Page 283

    If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from the Drivers and Utilities media. 4 Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive.

  • Page 284

    Using the Dell Diagnostics Main Menu 1 After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want. NOTE: Select Test System to run a complete test on your computer. Option Test Memory...

  • Page 285: Dell Support Center

    Parameters 5 When the tests are complete, close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics and restart the computer, close the Main Menu screen. 6 Remove the Dell Drivers and Utilities media (if applicable).

  • Page 286

    • Self Help — Click to identify and fix problems with your computer. • Assistance From Dell — Click to contact Dell about your computer problems or order status. • Alerts — Click to view alerts from Dell for your computer.

  • Page 287: Solving Problems

    I C R O S O F T ® Windows Vista → and click Computer. • Click Start If the drive is not listed, see your Service Manual or contact Dell (see "Contacting Dell" on page 337). ® Windows Start •...

  • Page 288: Optical Drive Problems

    — See your computer’s Documentation and see R O U B L E S H O O T E R — See "Windows Hardware — See "Running the Dell Diagnostics" on page 281. — — See "Sound and Speaker Problems" on —...

  • Page 289: E-mail, Modem, And Internet Problems

    Before you begin any of the procedures in this section, follow the safety instructions shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. NOTE: If your computer has a modem, connect the modem to an analog telephone jack only.

  • Page 290: Error Messages

    For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. If the error message is not listed, see the documentation for the operating system or the program that was running when the message appeared.

  • Page 291: Ieee 1394 Device Problems

    — Insert a bootable CD or DVD. L O S E S O M E P R O G R A M S A N D T R Y — Contact Dell (see"Contacting Dell" on IEEE 1394 D E V I C E I S P R O P E R L Y I N S E R T E D I N T O...

  • Page 292: Keyboard Problems For External Keyboards

    F Y O U H A V E P R O B L E M S W I T H A "Contacting Dell" on page 337). F Y O U H A V E P R O B L E M S W I T H A N Contact the IEEE 1394 device manufacturer.

  • Page 293

    H E C K T H E D I A G N O S T I C L I G H T S page 273 or "Diagnostic Lights for Desktop Computers" on page 274 or "Diagnostic Lights for Laptop Computers" on page 275.

  • Page 294: Memory Problems

    8 to 10 seconds (until the computer turns off), and then restart your computer. See "Contacting Dell" on page 337. Other Software Problems H E C K T H E S O F T W A R E D O C U M E N T A T I O N O R C O N T A C T T H E S O F T W A R E M A N U F A C T U R E R F O R T R O U B L E S H O O T I N G I N F O R M A T I O N •...

  • Page 295: Mouse Problems

    • Ensure that the memory you are using is supported by your computer. For more information about the type of memory supported by your computer, see the documentation shipped with your computer. • Run the Dell Diagnostics (see "Running the Dell Diagnostics" on page 281). Mouse Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions shipped with your computer.

  • Page 296: Network Problems

    F T H E P O W E R L I G H T I S B L U E A N D T H E C O M P U T E R I S N O T R E S P O N D I N G "Power Lights for Desktop Computers" on page 273 or "Diagnostic Lights for Laptop Troubleshooting →...

  • Page 297

    Computers" on page 275. NOTE: On certain systems the power light is green. F T H E P O W E R L I G H T I S B L I N K I N G B L U E a key on the keyboard, move the mouse, or press the power button to resume normal operation.

  • Page 298: Printer Problems

    Before you begin any of the procedures in this section, follow the safety instructions shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. NOTE: If you need technical assistance for your printer, contact the printer’s manufacturer.

  • Page 299: Scanner Problems

    Before you begin any of the procedures in this section, follow the safety instructions shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. NOTE: If you need technical assistance for your scanner, contact the scanner’s manufacturer.

  • Page 300

    No Sound From Speakers NOTE: The volume control in MP3 and other media players may override the Windows volume setting. Always check to ensure that the volume on the media player(s) has not been turned down or off. H E C K T H E S P E A K E R C A B L E C O N N E C T I O N S connected as shown on the setup diagram supplied with the speakers.

  • Page 301: Touch Pad Or Mouse Problems For Laptop Computers

    E S T T H E M O U S E C O N T R O L L E R pointer movement) and the operation of the touch pad or mouse buttons, run the Mouse test in the Pointing Devices test group in the Dell Diagnostics (see "Running the Dell Diagnostics" on page 281).

  • Page 302: Video And Monitor Problems

    Before you begin any of the procedures in this section, follow the safety instructions shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. NOTICE: If your computer came with a PCI graphics card installed, removal of the card is not necessary when installing additional graphics cards;...

  • Page 303

    2 Turn on the computer and the monitor and adjust the monitor brightness and contrast controls. If the external monitor works, the computer display or video controller may be — See "Power Lights for Desktop Computers" on — See the monitor documentation for instructions —...

  • Page 304: Power Lights

    Contact Dell (see "Contacting Dell" on page 337). Power Lights CAUTION: Before you begin any of the procedures in this section, follow the safety instructions shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance.

  • Page 305: Dell Technical Update Service

    Multiple power strips connected to the same electrical outlet Dell Technical Update Service The Dell Technical Update service provides proactive e-mail notification of software and hardware updates for your computer. The service is free and can be customized for content, format, and how frequently you receive notifications.

  • Page 306

    Troubleshooting...

  • Page 307: System Setup

    Write down the information for future reference. NOTE: Unless you are an expert computer user or are directed to do so by Dell technical support, do not change the system setup program settings. Certain changes might make your computer work incorrectly.

  • Page 308: Entering The System Setup Program

    Entering the System Setup Program 1 Turn on (or restart) your computer. 2 When the DELL™ logo appears, press <F2> immediately. 3 If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft your computer and try again.

  • Page 309: Changing The Boot Sequence

    Changing the Boot Sequence The boot sequence, or boot order, tells the computer where to look to find the software needed to start the operating system. You can control the boot sequence and enable/disable devices using the Boot Order page of the system setup program.

  • Page 310: Performing A One-time Boot

    You can set a one-time-only boot sequence without entering the system setup program. 1 Shut down the computer through the Start menu. 2 Turn on the computer. When the DELL logo appears, press <F12> immediately. If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop, then shut down your computer and try again.

  • Page 311: Viewing The Bios Settings

    1 Turn on the computer. 2 Locate the BIOS update file for your computer at the Dell Support website at support.dell.com. 3 Click Download Now to download the file.

  • Page 312

    7 Click Close when the Download Complete window appears. The file icon appears on your desktop and is titled the same as the downloaded BIOS update file. 8 Double-click the file icon on the desktop and follow the instructions on the screen.

  • Page 313: Ports

    Ports USB Port The Universal Serial Bus (USB) is an external bus standard that supports data transfer rates of 480 Mbps in case of USB 2.0. USB gives you a single, standardized way to connect many devices to your computer. USB also supports Plug-and-Play installation and hot swapping.

  • Page 314: Ieee 1394 Port

    IEEE 1394 Port Like the USB, IEEE 1394 is a serial data transfer protocol and supports hot swapping. While the USB 2.0 technology supports speed only upto 480 Mbps, the IEEE 1394b supports speed upto 800 Mbps. IEEE 1394 is preferred for high bandwidth applications such as connecting digital video cameras and external hard drives.

  • Page 315: Rs232 Serial Port

    RS232 Serial Port A serial port is a serial communication physical interface through which information transfers in or out one bit at a time. Serial port is usually identified with RS-232 standard compliant hardware. Some of the devices that commonly use serial port are dial-up modems, printers, and serial mice. Signal Ports...

  • Page 316: Parallel Port

    Parallel Port A parallel port is a parallel communication physical interface through which information transfers in or out 8 bits of data (1 byte) at a time. These 8 bits are transmitted parallel to each other, as opposed to the same eight bits being transmitted serially (all in a single row) through a serial port.

  • Page 317: Esata Port

    (up to 6 times faster than existing external storage solutions: USB 2.0, & 1394) and is hot pluggable. eSATA is commonly used for External Direct Attached Storage for notebooks, desktop, consumer electronics and entry servers. Signal Ports...

  • Page 318: Modem

    Modem A modem port connects an internal modem to a telephone line. A modem is used to connect a computer to the Internet by making a data call over phone lines to an Internet Service Provider (ISP). Usually, there are two modem ports side by side. The one marked line (or with a line symbol) is connected to the telephone line connector.

  • Page 319: Ethernet Port

    Ethernet Port An ethernet port uses twisted pair conductors for networking and faster Internet connection. Cable plugged into this port can lead either to a network hub (a junction box that can wire lots of network cables together), directly to a cable modem, or a DSL modem or to an Internet gateway which shares a fast Internet connection between computers.

  • Page 320: Keyboard And Mouse Port (ps2)

    Keyboard and Mouse Port (PS2) The PS/2 standard, introduced by IBM in 1987, stands for Personal System/2. PS/2 port is commonly used to plug in a keyboard or mouse. Ports Signal Keyboard/mouse data (Reserved) Ground Keyboard/mouse power (+5 V) Keyboard/mouse clock (Reserved)

  • Page 321: Vga Port

    VGA Port Video Graphics Array (VGA) port supports the basic graphic hardware before a device-specific driver is loaded into the computer. Signal RED Video GREEN Video BLUE Video RED Video GND GREEN Video GND BLUE Video GND Signal DDC 5V+ SYNC GND MONITOR_DETECT–...

  • Page 322: Dvi-i Port

    DVI-I Port DVI-I (Digital Video Interface-Integrated) port supports both analog signals and digital signals in a single cable. The cable can transmit either a digital-to- digital signal or an analog-to-analog one, but it will not transmit crossovers of either one (digital-to-analog or analog-to-digital). If you have a DVI-I port on your video card, you can connect most DVI-D (Digital Video Interface- Digital) or DVI-A (Digital Video Interface-Analogue) devices without the need for a separate adapter.

  • Page 323: S-video Tv-out Port

    S-Video TV-Out Port SUPER Video (S-Video), also known as Y/C is an analog video signal that carries the video data as two separate signals, luma (brightness) and chroma (color). S-Video supports a standard definition video, but does not carry audio on the same cable.

  • Page 324: Component Video

    Component Video Component video consists of three signals. The first is the luminance signal, which indicates brightness or black & white information that is contained in the original RGB (red green blue) signal. It is referred to as the Y component. The second and third signals are called color difference signals indicating the quantum of blue and red signals compared to luminance.

  • Page 325: Composite Video

    Composite Video Composite video is an interface for sending or receiving an analog video signal. It is a composite of several signals, LUMA, CHROMA, and SYNC (together referred to as CVSB or Composite Video Blanking and Sync). LUMA represents the brightness or luminance of the picture and includes synchronizing or SYNC pulses.

  • Page 326: Hdmi Port

    HDMI Port The High-Definition Multimedia Interface (HDMI) PORT is a compact audio/video interface for transmitting uncompressed digital streams. On a single cable, HDMI supports PC or TV video formats such as standard, enhanced, and high-definition video along with up to 8 channels of digital audio.

  • Page 327: Displayport

    DisplayPort™ DisplayPort is a digital display interface standard put forth by the Video Electronics Standards Association (VESA). It defines a new license-free, royalty-free, digital audio/video interconnect, intended to be used primarily between a computer and its display monitor, or a computer and a home- theater system.

  • Page 328: S/pdif Port (coaxial Rca)

    S/PDIF Port (Coaxial RCA) Sony/Philips Digital Interconnect Format (S/PDIF) is a serial interface for transferring digital audio from CD and DVD players to amplifiers and TVs. S/PDIF uses unbalanced 75 ohm coaxial cable up to 10 meters with coaxial RCA connectors or optical fiber terminated with a Toslink (Toshiba link) connector.

  • Page 329: Audio Ports

    Audio Ports Port Signal line-in connector lineout/ headphone connector microphone connector side surround sound connector rear surround out center/LFE surround out NOTE: The LFE (Low Frequency Effects) Audio channel, found in digital surround sound audio schemes, carries only low frequency information of 80 Hz and below. The LFE channel drives a subwoofer to provide extremely low bass extension.

  • Page 330

    Ports...

  • Page 331: Getting Help

    1 See "Troubleshooting" on page 271 for information and procedures that pertain to the problem your computer is experiencing. 2 Run the Dell Diagnostics (see "Running the Dell Diagnostics" on page 281). 3 Fill out the "Diagnostics Checklist" on page 336. This checklist helps you to organize information Dell’s support services will need to troubleshoot...

  • Page 332: Dell Support Service

    5 If the preceding steps have not resolved the problem, see "Contacting Dell" on page 337. NOTE: Call Dell Support from a telephone at or near the computer so that the support staff can assist you with any necessary procedures. NOTE: Dell's Express Service Code system may not be available in all countries.

  • Page 333: Online Services

    Online Services You can learn about Dell products and services on the following websites: www.dell.com www.dell.com/ap (Asian/Pacific countries only) www.dell.com/jp (Japan only) www.euro.dell.com (Europe only) www.dell.com/la (Latin American and Caribbean countries) www.dell.ca (Canada only) You can access Dell Support through the following websites and e-mail addresses: •...

  • Page 334: Autotech Service

    "Contacting Dell" on page 337. Automated Order-Status Service To check on the status of any Dell products you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recorded message prompts you for the information needed to locate and report on your order.

  • Page 335: Before You Call

    Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 336). If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer itself.

  • Page 336

    Address: Phone number: Service Tag (bar code on the bottom or back of your computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you connected to a network? Yes No...

  • Page 337: Contacting Dell

    NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.

  • Page 338

    Getting Help...

  • Page 339

    Glossary Terms in this Glossary are provided for informational purposes only and may or may not describe features included with your particular computer. AC — alternating current — The form of electricity that powers your computer when you plug the AC adapter power cable in to an electrical outlet. ACPI —...

  • Page 340

    bit — The smallest unit of data interpreted by your computer. ® Bluetooth wireless technology — A wireless technology standard for short-range (9 m [29 feet]) networking devices that allows for enabled devices to automatically recognize each other. boot sequence — Specifies the order of the devices from which the computer attempts to boot.

  • Page 341

    and CD-R (recordable CDs) discs. You can write to CD-RW discs multiple times, but you can write to CD-R discs only once. CD-RW/DVD drive — A drive, sometimes referred to as a combo drive, that can read CDs and DVDs and write to CD-RW (rewritable CDs) and CD-R (recordable CDs) discs.

  • Page 342

    (VESA) used for digital displays. DMTF — Distributed Management Task Force — A consortium of hardware and software companies who develop management standards for distributed desktop, network, enterprise, and Internet environments. domain — A group of computers, programs, and devices on a network that are administered as a unit with common rules and procedures for use by a specific group of users.

  • Page 343

    ExpressCards. ExpressCards support both the PCI Express and USB 2.0 standard. Express Service Code — A numeric code located on a sticker on your Dell™ computer. Use the Express Service Code when contacting Dell for assistance. Express Service Code service may not be available in some countries.

  • Page 344

    computers and other electronic equipment can emit. fingerprint reader — A strip sensor that uses your unique fingerprint to authenticate your user identity to help secure your computer. folder — A term used to describe space on a disk or drive where files are organized and grouped.

  • Page 345

    HTTP — hypertext transfer protocol — A protocol for exchanging files between computers connected to the Internet. Hz — hertz — A unit of frequency measurement that equals 1 cycle per second. Computers and electronic devices are often measured in kilohertz (kHz), megahertz (MHz), gigahertz (GHz), or terahertz (THz).

  • Page 346

    — A bay that supports devices such as optical drives, a second battery, or a Dell TravelLite™ module. memory — A temporary data storage area inside your computer. Because the data in...

  • Page 347

    memory is not permanent, it is recommended that you frequently save your files while you are working on them, and always save your files before you shut down the computer. Your computer can contain several different forms of memory, such as RAM, ROM, and video memory.

  • Page 348

    ns — nanosecond — A measure of time that equals one billionth of a second. NVRAM — nonvolatile random access memory — A type of memory that stores data when the computer is turned off or loses its external power source. NVRAM is used for maintaining computer configuration information such as date, time, and other system setup options that you can set.

  • Page 349

    BIOS, that perform basic tests on the major computer components, such as memory, hard drives, and video. If no problems are detected during POST, the computer continues the start-up. processor — A computer chip that interprets and executes program instructions. Sometimes the processor is referred to as the CPU (central processing unit).

  • Page 350

    Service Tag — A bar code label on your computer that identifies your computer when you access Dell Support at support.dell.com or when you call Dell for customer service or technical support. Also see Express Service Code.

  • Page 351

    smart card — A card that is embedded with a processor and a memory chip. Smart cards can be used to authenticate a user on computers equipped for smart cards. S/PDIF — Sony/Philips Digital Interface — An audio transfer file format that allows the transfer of audio from one file to another without converting it to and from an analog format, which could degrade the quality of the file.

  • Page 352

    video. text editor — A program used to create and edit files that contain only text; for example, Windows Notepad uses a text editor. Text editors do not usually provide word wrap or formatting functionality (the option to underline, change fonts, and so on).

  • Page 353

    For example, a 66-WHr battery can supply 66 W of power for 1 hour or 33 W for 2 hours. wallpaper — The background pattern or picture on the Windows desktop. Change your wallpaper through the Windows Control Panel. You can also scan in your favorite picture and make it wallpaper.

  • Page 354

    XGA — extended graphics array — A video standard for video cards and controllers that supports resolutions up to 1024 x 768. ZIF — zero insertion force — A type of socket or connector that allows a computer chip to be installed or removed with no stress applied to either the chip or its socket. Zip —...

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