Axis Q21-TE User Manual
  1. Manuals
  2. Brands
  3. Axis Manuals
  4. Thermal cameras
  5. Q21-TE
  6. User manual

Axis Q21-TE User Manual

Hide thumbs
Table of Contents

Advertisement

Quick Links

Download this manual
AXIS Q21-TE Thermal Camera Series
AXIS Q2101-TE Thermal Camera
User manual

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the Q21-TE and is the answer not in the manual?

Questions and answers

Subscribe to Our Youtube Channel

Related Manuals for Axis Q21-TE

Summary of Contents for Axis Q21-TE

  • Page 1 AXIS Q21-TE Thermal Camera Series AXIS Q2101-TE Thermal Camera User manual...

  • Page 2: Table Of Contents

    AXIS Q21-TE Thermal Camera Series Table of Contents Get started ..........

  • Page 3: Get Started

    Get started Find the device on the network To find Axis devices on the network and assign them IP addresses in Windows®, use AXIS IP Utility or AXIS Device Manager. Both applications are free and can be downloaded from axis.com/support.

  • Page 4: Verify That No One Has Tampered With The Firmware

    Verify that no one has tampered with the firmware To make sure that the device has its original Axis firmware, or to take full control of the device after a security attack: 1. Reset to factory default settings. See Reset to factory default settings on page 58.

  • Page 5: Installation

    AXIS Q21-TE Thermal Camera Series Installation Installation Preview mode Preview mode is ideal for installers when fine tuning the camera view during the installation. No login is required to access the camera view in preview mode. It is available only in factory defaulted state for a limited time from powering up the device.

  • Page 6: Configure Your Device

    AXIS Q21-TE Thermal Camera Series Configure your device Configure your device Basic settings Set the power line frequency 1. Go to Video > Installation > Power line frequency. 2. Click Change. 3. Select a power line frequency and click Save and restart.

  • Page 7: View And Record Video

    AXIS Q21-TE Thermal Camera Series Configure your device 1. Depending on your device, turn the camera or the 3-axis lens in the camera 90° or 270°. 2. If the device doesn’t have automatic rotation of the view, go to Video > Installation.

  • Page 8: Set Up Rules For Events

    AXIS Q21-TE Thermal Camera Series Configure your device Note The Zipstream settings are used for both H.264 and H.265. Turn on Dynamic FPS. Turn on Dynamic GOP and set a high Upper limit GOP length value. Note Most web browsers don’t support H.265 decoding and because of this the device doesn’t support it in its web interface.
  • Page 9 With the thermometry functionality, you can detect temperature changes in the monitored area. In this example, the camera monitors the temperature in a freezer. If the freezer gets too warm, the camera triggers an Axis strobe siren to alert staff on the premises.
  • Page 10 AXIS Q21-TE Thermal Camera Series Configure your device Method: POST Body: "apiVersion": "1.0", "method": "start", "params": { "profile" : "Temperature alarm 15 sec" 3. Click Save. Detect tampering with input signal This example explains how to send an email when the input signal is cut or short-circuited. For more information about the I/O connector, see page 51.
  • Page 11 AXIS Q21-TE Thermal Camera Series Configure your device 2. Set a duration for Trigger after. The value indicates the time that must pass before an email is sent. 3. Turn on Trigger on dark images to detect if the lens is sprayed, covered, or rendered severely out of focus.
  • Page 12 AXIS Q21-TE Thermal Camera Series Configure your device 1. Go to Video > Overlays and click 2. Type #D in the text field. 3. Choose text size and appearance. Create a rule to show overlay text 1. Go to System > Events > Rules and add a rule.

  • Page 13: Adjust The Camera View (Ptz)

    AXIS Q21-TE Thermal Camera Series Configure your device Adjust the camera view (PTZ) Create a thermometric guard tour If you install the camera on a positioning unit, you can aim the camera in different directions. With a guard tour you can automatically move between different preset positions.
  • Page 14 Connect to a network speaker Network speaker pairing allows you to use a compatible Axis network speaker as if it is connected directly to the camera. Once paired, the speaker acts as an audio out device where you can play audio clips and transmit sound through the camera.

  • Page 15: The Device Interface

    Shows what kinds of access to the device that are active, and what encryption protocols are in use. Recommendations to the settings are based on the AXIS OS Hardening Guide. Hardening guide: Click to go to AXIS OS Hardening guide where you can learn more about how to apply cybersecurity best practices.

  • Page 16: Video

    AXIS Q21-TE Thermal Camera Series The device interface Recordings: Shows each ongoing recording and its source. For more information, see Recordings on page 24 Shows the storage space where the recording is saved. Device info Shows device information, including firmware version and serial number.
  • Page 17 AXIS Q21-TE Thermal Camera Series The device interface Adds or removes a focus recall area. When you add a focus recall area, the camera saves the focus settings at that specific pan/tilt range. When you have set a focus recall area and the camera enters that area in the live view, the camera recalls the previously saved focus.
  • Page 18 AXIS Q21-TE Thermal Camera Series The device interface Installation Capture mode : A capture mode is a preset configuration that defines how the camera captures images. When you change the capture mode, it can affect many other settings, such as view areas and privacy masks.
  • Page 19 AXIS Q21-TE Thermal Camera Series The device interface Sharpness: Use the slider to make objects in the image appear sharper by adjusting the edge contrast. If you increase the sharpness, it may increase the bitrate and the amount of storage space needed as well.
  • Page 20 Zipstream is a bitrate reduction technology, optimized for video surveillance, that reduces the average bitrate in an H.264 or H.265 stream in real time. Axis Zipstream applies a high bitrate in scenes where there are multiple regions of interest, for example in scenes with moving objects.
  • Page 21 AXIS Q21-TE Thermal Camera Series The device interface • Average: Select to automatically adjust the bitrate over a longer time period and provide the best possible image quality based on the available storage. Click to calculate the target bitrate based on available storage, retention time, and bitrate limit.

  • Page 22: Thermometry

    AXIS Q21-TE Thermal Camera Series The device interface : Select the position of the overlay in the image. Privacy masks : Click to create a new privacy mask. The maximum number of masks depend on the complexity of all masks combined.

  • Page 23: Audio

    AXIS Q21-TE Thermal Camera Series The device interface Add detection area: Click to create a new detection area. Name: Type a descriptive name for the detection area. Use area: Turn on to make it possible to use the detection area and it’s settings when you create rules.

  • Page 24: Recordings

    AXIS Q21-TE Thermal Camera Series The device interface Stream Encoding: Select the encoding to use for the input source streaming. You can only choose encoding if audio input is turned on. If audio input is turned off, click Enable audio input to turn it on.

  • Page 25: Apps

    • Activate license with a key: If the app requires a license, you need to activate it. Use this option if your device doesn’t have internet access. If you don’t have a license key, go to axis.com/products/analytics. You need a license code and the Axis product serial number to generate a license key.

  • Page 26: System

    AXIS Q21-TE Thermal Camera Series The device interface • Activate license automatically: If the app requires a license, you need to activate it. Use this option if your device has internet access. You need a license code to activate the license.
  • Page 27 AXIS Q21-TE Thermal Camera Series The device interface Assign hostname automatically: Select to let the network router assign a hostname to the device automatically. Hostname: Enter the hostname manually to use as an alternative way of accessing the device. The hostname is used in the server report and in the system log.
  • Page 28 Authentication failed: Sends a trap message when an authentication attempt fails. Note All Axis Video MIB traps are enabled when you turn on SNMP v1 and v2c traps. For more information, see AXIS OS Portal > SNMP. • v3: SNMP v3 is a more secure version, which provides encryption and secure passwords. To use SNMP v3, we recommend you to activate HTTPS, as the password is then sent through HTTPS.
  • Page 29 When configured without a CA certificate, server certificate validation is disabled and the device tries to authenticate itself regardless of what network it is connected to. When using a certificate, in Axis' implementation, the device and the authentication server authenticate themselves with digital certificates using EAP-TLS (Extensible Authentication Protocol - Transport Layer Security).
  • Page 30 To install test firmware or other custom firmware from Axis on the device, you need a custom-signed firmware certificate. The certificate verifies that the firmware is approved by both the device owner and Axis. The firmware can only run on a specific device which is identified by its unique serial number and chip ID.
  • Page 31 AXIS Q21-TE Thermal Camera Series The device interface Update user: Edit the user’s properties. Delete user: Delete the user. You can’t delete the root user. Anonymous users Allow anonymous viewers: Turn on to allow anyone to access the device as a viewer without having to log in with a user account.
  • Page 32 AXIS Q21-TE Thermal Camera Series The device interface You can set up your device to notify recipients about events or send files. The list shows all the recipients currently configured in the product, along with information about their configuration. Note You can create up to 20 recipients.
  • Page 33 RSA is the preferred method during negotiation, followed by ECDSA, ED25519, and DSA. Make sure to enter the right MD5 host key that is used by your SFTP server. While the Axis device supports both MD5 and SHA-256 hash keys, we recommend using SHA-256 due to stronger security over MD5. For more information on how to configure an SFTP server with an Axis device, go to the AXIS OS Portal.
  • Page 34 IoT integration and is used in a wide variety of industries to connect remote devices with a small code footprint and minimal network bandwidth. The MQTT client in Axis device firmware can simplify integration of data and events produced in the device to systems which are not video management systems (VMS).
  • Page 35 AXIS Q21-TE Thermal Camera Series The device interface Keep alive interval: The keep alive interval enables the client to detect when the server is no longer available without having to wait for the long TCP/IP timeout. Timeout: The time interval in seconds to allow a connect to complete. Default value: 60 Device topic prefix: Used in the default values for the topic in the connect message and LWT message on the MQTT client tab, and in the publication conditions on the MQTT publication tab.
  • Page 36 DNS. Windows SMB/CIFS names are not supported. • Network share: Enter the name of the shared location on the host server. Several Axis devices can use the same network share, since each device gets its own folder.
  • Page 37 AXIS Q21-TE Thermal Camera Series The device interface Important Risk of data loss and corrupted recordings. Do not remove the SD card while the device is running. Unmount the SD card before you remove it. Unmount: Click to safely remove the SD card.
  • Page 38 When you create an ONVIF user, you automatically enable ONVIF communication. Use the username and password for all ONVIF communication with the device. For more information see the Axis Developer Community at axis.com. Add user: Click to add a new ONVIF user.
  • Page 39 AXIS Q21-TE Thermal Camera Series The device interface Update user: Edit the user’s properties. Delete user: Delete the user. You can’t delete the root user. ONVIF media profiles An ONVIF media profile consists of a set of configurations that you can use to change media stream settings.
  • Page 40 Network speaker pairing Network speaker pairing allows you to use a compatible Axis network speaker as if it is connected directly to the camera. Once paired, the speaker acts as an audio out device where you can play audio clips and transmit sound through the camera.
  • Page 41 AXIS Q21-TE Thermal Camera Series The device interface Note During restart the output circuit is open. When the restart is complete, the circuit goes back to the normal position. If you change any settings on this page, the output circuits go back to their normal positions regardless of any active triggers.

  • Page 42: Maintenance

    Severity: Select which messages to send when triggered. CA certificate set: See the current settings or add a certificate. Plain config Plain config is for advanced users with experience of Axis device configuration. Most parameters can be set and edited from this page. Maintenance Restart: Restart the device.

  • Page 43: Learn More

    AXIS Q21-TE Thermal Camera Series Learn more Learn more Color palettes To help the human eye distinguish details in a thermal image, you can apply a color palette to the image. The colors in the palette are artificially created pseudocolors that emphasize temperature differences.

  • Page 44: Pan, Tilt, And Zoom (Ptz)

    H.264 or MPEG-4 Part 10/AVC Note H.264 is a licensed technology. The Axis product includes one H.264 viewing client license. To install additional unlicensed copies of the client is prohibited. To purchase additional licenses, contact your Axis reseller. H.264 can, without compromising image quality, reduce the size of a digital video file by more than 80% compared to the Motion JPEG format and by as much as 50% compared to older MPEG formats.
  • Page 45 AXIS Q21-TE Thermal Camera Series Learn more Bitrate control Bitrate control helps you to manage the bandwidth consumption of your video stream. Variable bitrate (VBR) Variable bitrate allows the bandwidth consumption to vary depending on the level of activity in the scene. The more activity, the more bandwidth you need.

  • Page 46: Applications

    Applications With applications you can get more out of your Axis device. AXIS Camera Application Platform (ACAP) is an open platform that makes it possible for third parties to develop analytics and other applications for Axis devices. Applications can be preinstalled on the device, available for download for free, or for a license fee.

  • Page 47: Security

    AXIS Q21-TE Thermal Camera Series Learn more Security TPM module The TPM (Trusted Platform Module) is a component that provides cryptographic features to protect information from unauthorized access. It is always activated and there are no settings you can change.

  • Page 48: Specifications

    AXIS Q21-TE Thermal Camera Series Specifications Specifications Product overview Intrusion alarm magnet Safety wire Power connector RS485/422 connector I/O connector Cable gasket M20 (2x) Optical unit Front window Weathershield...

  • Page 49: Led Indicators

    AXIS Q21-TE Thermal Camera Series Specifications 10 Cable cover 11 Network connector (PoE) 12 microSD card slot 13 Audio out 14 Audio in 15 Intrusion alarm sensor 16 Status LED 17 Control button NOTICE TICE TICE Don’t lift the camera in the cable cover.

  • Page 50: Buzzer

    AXIS Q21-TE Thermal Camera Series Specifications Buzzer Buzzer signal for leveling assistant For information about the control button used for leveling the image, see page 50. Buzzer Camera position Continuous beep Level Fast beep Almost level Medium beeps Not level...
  • Page 51 AXIS Q21-TE Thermal Camera Series Specifications Audio input 1 Tip 2 Ring 3 Sleeve Electret power if selected Ground Unbalanced microphone (with or without electret power) or line Digital signal Ring power if selected Ground Audio output 1 Tip 2 Ring...
  • Page 52 AXIS Q21-TE Thermal Camera Series Specifications DC ground DC output 12 V, max 50 mA I/O configured as supervised input I/O configured as output Configurable I/O Configurable I/O Power connector 2-pin terminal block for DC power input. Use a Safety Extra Low Voltage (SELV) compliant limited power source (LPS) with either a rated output power limited to ≤100 W or a rated output current limited to ≤5 A.

  • Page 53: Ptz Drivers

    The maximum cable length is 30 m (98 ft). PTZ drivers APTP This is a list of models supported by this driver. The physical installation depends on your Axis product and the PTZ unit. Important Check what serial communication your Axis product and the PTZ unit will support.
  • Page 54 AXIS Q21-TE Thermal Camera Series Specifications Pelco This is a list of models supported by this driver. The physical installation depends on your Axis product and the PTZ unit. Important Check what serial communication your Axis product and the PTZ unit will support.
  • Page 55 BackLight OSDMenu Visca This is a list of models supported by this driver. The physical installation depends on your Axis product and the PTZ unit. Important Check what serial communication your Axis product and the PTZ unit will support. Supported models with RS422 4-wire interface: •...
  • Page 56 AXIS Q21-TE Thermal Camera Series Specifications DEFAULT supported capabilities in this PTZ driver: Note Different PTZ units may have other capabilities (both less and more). Movement Absolute Relative Continuous Tilt Zoom Focus Iris AutoIris AutoFocus IrCutFilter BackLight OSDMenu...

  • Page 57: Cleaning Recommendations

    AXIS Q21-TE Thermal Camera Series Cleaning recommendations Cleaning recommendations If the device gets grease stains or becomes heavily soiled, you can clean it with mild, solvent-free soap or detergent. NOTICE TICE TICE Never use harsh detergent, for example gasoline, benzene, or acetone.

  • Page 58: Troubleshooting

    Using firmware from the active track is recommended if you want to access the newest features, or if you use Axis end-to-end system offerings. The LTS tracks are recommended if you use third-party integrations, which are not continuously validated against the latest active track.

  • Page 59: Technical Issues, Clues, And Solutions

    3. Go to Maintenance > Firmware upgrade and click Upgrade. When the upgrade has finished, the product restarts automatically. You can use AXIS Device Manager to upgrade multiple devices at the same time. Find out more at axis.com/products/axis-device-manager. Technical issues, clues, and solutions If you can’t find what you’re looking for here, try the troubleshooting section at axis.com/support.

  • Page 60: Performance Considerations

    IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has been changed by DHCP changed, use AXIS IP Utility or AXIS Device Manager to locate the device on the network. Identify the device using its model or serial number, or by the DNS name (if the name has been configured).

  • Page 61: Contact Support

    Heavy network utilization due to poor infrastructure affects the bandwidth. • Viewing on poorly performing client computers lowers perceived performance and affects frame rate. • Running multiple AXIS Camera Application Platform (ACAP) applications simultaneously may affect the frame rate and the general performance. Contact support Contact support at axis.com/support.
  • Page 62 User manual Ver. M1.12 AXIS Q21-TE Thermal Camera Series Date: June 2023 © Axis Communications AB, 2023 Part no. T10188608...

This manual is also suitable for:

Q2101-te02668-00102650-00102651-00102652-00102649-001 ... Show all

Table of Contents