VeriFone V240m Installation Manual
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Summary of Contents for VeriFone V240m
- Page 1 V240m Installation Guide Verifone Part Number: DOC474-003-EN-E Revision E02 www.verifone.com...
- Page 2 The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the accuracy of the contents of this document, Verifone shall not be liable for technical or editorial errors or omissions contained herein. Verifone and the Verifone logo are registered trademarks of Verifone.
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Page 3: Table Of Contents
V240m Full-Feature Base ........ - Page 4 V240m Terminal ........
- Page 5 Transactions Fail to Process......... . 41 © VeriFone, Inc. All rights reserved.
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Page 6: Audience
Installation Guide V240m Preface This guide is the primary source of information for setting up the V240m device. Audience This guide is intended for the users involved in V240m device installation. Organization This guide is organized as follows: • Chapter 1: Device Overview - Provides an overview of the V240m device. -
Page 7: Conventions
The lightning symbol is used as a For safety, do not string cables or warning when a bodily injury might cords across a walkway. occur. © VeriFone, Inc. All rights reserved. -
Page 8: Device Overview
Installation Guide V240m 1. Device Overview This chapter presents the basics on the V240m terminal and base. The V240m is a consumer-facing handheld device. The product’s design is equally appealing as a handheld PINpad and robust enough to look and function appropriately in a fixed mount setting. -
Page 9: Back Functions
Installation Guide V240m Back Functions After removing the rear cover, the underside of the V240m device shows the following: Figure:2 V240m Underside Compartment View • A Micro SD slot • Dual MSAM slots to support stored-value card programs or other merchant card requirements •... -
Page 10: End Functions
Installation Guide V240m End Functions The V240m Camera variant includes an end-facing camera array that is capable of barcode and QR code scanning. Figure:3 V240m Camera Array V240m The V240m Base provides a stable mounted platform for the V240m terminal. The Base comes in two versions: Bases •... -
Page 11: V240M Charging Base
Installation Guide V240m V240m The Charging Base accommodates and supplies power to the V240m and V240m Plus portable terminals. Charging Base Figure:4 V240m Charging Base, Front and Rear V240m Full- The FF Base supports any failover communication via dial up and Ethernet Feature Base ©... -
Page 12: Features And Benefits
Installation Guide V240m connections for V240m. The failover will be supported in all network interfaces available in a terminal. Figure:5 V240m FF Base, Front and Rear The FF Base supports a maximum of seven simultaneous terminal connections via Bluetooth (BT) as well as the following:... -
Page 13: Exceptional Ease Of Use
Key injection simplified and secured with Verifone’s SecureKit key loading software. Verifone ships variants of the V240m terminal for different markets. Your terminal may have a different configuration, a different amount of memory, a different radio, and may or may not have a camera. -
Page 14: Device Setup
A flat support surface such as a countertop or a table, • Near a power outlet and the terminal or computer that connects to the V240m. For safety, do not string cables or cords across a walkway. Pour des raisons de sécurité, ne faites pas passer de câbles ou de cordons sur un passage. -
Page 15: Environmental Factors
Le V240m n'est pas étanche à l'eau ni à la poussière et est destiné à une utilisation en intérieur uniquement. Tout dommage causé à l'appareil par une exposition à... -
Page 16: Pin Protection Measures
L'utilisation d'un cadre ou d'un support métallique fermé peut affecter négativement les performances sans contact. PIN Protection The V240m and V240m Plus are handover devices. Always exercise extreme caution when conducting transactions, especially during PIN entry: Measures • Hand the terminal directly to the cardholder for PIN entry. - Page 17 Installation Guide V240m Remove the V240m unit from the shipping carton. The standard package contains the PIN pad, power pack, and printer paper roll. Refer to Accessories and Cables for more information about V240m related accessories. Figure:6 V240m Box Contents This device is a secure product and any tampering can cause it to cease to function or operate in an unsecured manner.
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Page 18: Msam/Usd Cards
Respectez les précautions standard lors de la manipulation d'appareils sensibles à l'électricité statique. Les décharges électrostatiques peuvent endommager l'équipement. Verifone recommande d'utiliser un bracelet antistatique relié à la terre. Opening Card Use the following steps to get access to the MSAM, SD and SIM card... -
Page 19: Changing Or Installing Msams
MSAM cardholder. Remove the old card, if any, and install the MSAM card by carefully sliding it into the slot (with the gold contacts facing downward) until fully inserted. Figure:9 Insert Micro MSAM © VeriFone, Inc. All rights reserved. -
Page 20: Changing Or Installing Micro Sd Card
Insert the card with the card’s gold contacts facing away from you, toward the unit. Changing or To change or install SIM cards: Installing SIM Use steps 1 to 3 of Opening Card Compartment to get to the SIM cardholder. Card © VeriFone, Inc. All rights reserved. -
Page 21: Loading Printer Paper
Figure:12 Inserting the Nano SIM in Micro SIM Adaptor Loading Use the following steps to load a roll of 57 mm x 40 mm thermal printer paper into the compartment. Printer Paper © VeriFone, Inc. All rights reserved. - Page 22 Load the paper roll as shown in Figure 14, with the edge of the paper on the top of the roll. Figure:14 Loading Paper Roll Pull a length of paper up over the serrated cutter and close the compartment door. Figure:15 Closing Printer Door © VeriFone, Inc. All rights reserved.
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Page 23: Power Supply
Using an incorrectly rated power supply can damage the unit or cause it not to work properly. Use only a power pack with VPN PWR474-002-01-A (see Verifone Service and Support for detailed power supply specifications). -
Page 24: Usb Power Supply
If no application is loaded, DOWNLOAD NEEDED appears on the display after the initial Verifone copyright screen. USB Power The V240m can be powered with 5V supply from USB port (5V at 1A) with the following power-saving conditions controlled by the OS: Supply •... -
Page 25: Cable Connections
Reportez-vous aux instructions de l'appareil de contrôle pour connaître les avertissements spécifiques au terminal. Cable To connect the terminal to other devices via Ethernet, RS-232, and USB, use the V240m Full-Feature (FF) Base. The FF Base provides a standard RJ-45 Connections Using the Full- Feature Base... - Page 26 Installation Guide V240m LAN socket, RS-232 port, a mini-USB port. The V240m terminal must be docked on the base to utilize cable connectivity Figure:17 Full-Feature Base Peripheral Connections © VeriFone, Inc. All rights reserved.
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Page 27: Smart Card Reader
Leave the smart card in the card reader until the transaction is completed. Premature removal can void the transaction. Laissez la carte à puce dans le lecteur de carte jusqu'à ce que la transaction soit terminée. Un retrait prématuré peut annuler la transaction. © VeriFone, Inc. All rights reserved. -
Page 28: Contactless Transaction
Installation Guide V240m Magnetic Stripe The V240m has a magnetic card reader that uses a triple track stripe reader. Card Reader Use This gives the unit greater reliability over a wide range of swipe speeds and operating environments. Figure:19 Using the... -
Page 29: Camera/Barcode Scanner
An activated LED visual on the display accompanied by a short beeping sound indicates a successful transaction. Contactless Considerations for more information. Camera/ The V240m Camera variant includes an end-facing camera array that is capable of barcode and QR code scanning. Barcode Scanner Figure:21 V240m... -
Page 30: Charging Base
Figure:22 V240m Docking with Full-Feature Base Charging Base The Charging Base (VPN M474-S02-00) provides a stable dock plus power charging for the V240m terminal. Figure:23 V240m Docking with Charging Base Periodic Periodically inspect the terminal for possible tampering. Signs of tampering... - Page 31 If any device is found in tamper state, please remove it immediately from service. Keep it available for potential forensic investigation and notify your company security officer and your local Verifone representative or service provider. For Service and Support more information on contacting Verifone, refer to Verifone...
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Page 32: Specifications
V240m 3. Specifications This chapter discusses power requirements, dimensions, and other specifications of the V240m terminal and bases. V240m Refer to the following specifications for the V240m terminal: Terminal Unit Power V240m devices have the following power requirements: Requirements •... -
Page 33: Primary Smart Card
Unit Power • 5V DC, 2.2A (FF Base) Operating power: Requirements 5V DC 1A (Charging Base) Temperature • -5°C to 50°C (23°F to 122°F) Operating temperature: • -20°C to 60°C (-4°F to 140°F) Storage temperature: © VeriFone, Inc. All rights reserved. -
Page 34: Humidity
Installation Guide V240m Humidity • Relative humidity: 5% to 95% (RH non-condensing) Security • PCI 5.x Compliant © VeriFone, Inc. All rights reserved. -
Page 35: Maintenance And Cleaning
Verifone authorized service provider for maintenance or replacement. Cleaning & Verifone devices should only be gently cleaned to remove dirt, residue, or debris using a lightly water-damped, clean microfiber cloth. One or two Sanitizing drops of pH-neutral, non-scrubbing soap may be used. -
Page 36: Cleaning Instructions
V240m Installation Guide Cleaning Turn off your device. Instructions Disconnect it from the power source. Clean it following the instructions and guidelines as mentioned above. Once completely dry, reconnect to power up. © VeriFone, Inc. All rights reserved. -
Page 37: Service And Support
Il est conseillé aux clients en dehors des États-Unis de contacter leur Verifone local représentant pour obtenir de l'aide concernant l'entretien, le retour ou le remplacement des appareils Et accessoires. - Page 38 • Reference the model and part number in the Note box. Each V240m returned to Verifone requires a distinct MRA number to be issued. Even if you are returning multiple terminals of the same model, ensure that a separate MRA number is issued for each unit.
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Page 39: Accessories And Cables
V240m 6. Accessories and Cables Verifone provides a range of accessories and documentation for the V240m. When placing orders, it is essential to reference the specific part numbers. Here are the available channels for ordering: Verifone online store: • Verifone - Contact us •... -
Page 40: Troubleshooting Guidelines
Utilizing services from unauthorized parties may potentially void any existing warranty. All units require the use of a power supply. Only use a Verifone-supplied power pack. Using an incorrectly rated power supply may damage the unit or cause it to malfunction. Ensure that the power supply used to power the unit matches... -
Page 41: Keypad Does Not Respond
Installation Guide V240m • If the problem persists, reach out to your local Verifone representative for assistance. Keypad Does Use the following steps to check the keypad: Not Respond Check the display panel. If there are no characters, or the wrong characters are displayed, refer to Display Panel Does Not Work. - Page 42 As commerce experts, we are here for you and your business. With our payment devices, our systems & solutions and our support. Everywhere. Anytime. So that your customers feel enabled, recognized and well taken care of, even beyond their expectations. Verifone. Creating omni-commerce solutions that simply shape powerful customer experiences.
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