Getting Help; Technical Assistance; Online Services - Dell POWEREDGE EMU01 Hardware Owner's Manual

Getting Help

Technical Assistance

If you need assistance with a technical problem, perform the following steps:
1 Complete the procedures in "Troubleshooting Your System" on page 97.
2 Run the system diagnostics and record any information provided.
3 Make a copy of the Diagnostics Checklist, and fill it out.
4 Use Dell's extensive suite of online services available at Dell Support at support.dell.com for help
with installation and troubleshooting procedures.
For more information, see "Online Services" on page 129.
5 If the preceding steps have not resolved the problem, call Dell for technical assistance.
NOTE:
Call technical support from a phone near or at the system so that technical support can assist you with
any necessary procedures.
NOTE:
Dell's Express Service Code system may not be available in all countries.
When prompted by Dell's automated telephone system, enter your Express Service Code to route the
call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell
Accessories folder, double-click the Express Service Code icon, and follow the directions.
For instructions on using the technical support service, see "Technical Support Service" on page 130 and
"Before You Call" on page 132.
NOTE:
Some of the following services are not always available in all locations outside the continental U.S.
Call your local Dell representative for information on availability.

Online Services

You can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL
SUPPORT page, and fill in the requested details to access help tools and information.
You can contact Dell electronically using the following addresses:
• World Wide Web
www.dell.com/
www.dell.com/ap/ (Asian/Pacific countries only)
www.dell.com/jp (Japan only)
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Getting Help