Table of contents Overview Headset overview Charge case overview Locate the serial number on your headset Load software Update your Poly device Adjust the fit Change eartip size Switch ears Charge Check headset battery status Low battery warnings Connect and pair...
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Advanced features Use USB-C to USB-A adapter What's in the box Troubleshooting Support...
Overview Review your new headset system. Headset overview Use your headset for call and media control. Siri/Google Assistant Table 1-1 Headset icon descriptions Icon Control Volume up and down buttons Indicator light Bluetooth pairing Slide up and hold for 2 seconds. For more, see Pair to mobile device on page Power...
Table 1-1 Headset icon descriptions (continued) Icon Control Siri, Google Assistant Default voice assistant Press and hold for 2 seconds. For more, see Voice assistant (smartphone feature) on page NOTE: *Functionality varies by application. May not function with web-based apps. Charge case overview Use the charge case to charge and store your headset.
Load software Download the Poly Lens app to get the most out of your device. Some softphones require the installation of Poly software to enable device call control (answer or end a call and mute) functionality. NOTE: Administrative privileges may be required to download the desktop application.
Adjust the fit Wear your headset correctly for the best call and sound quality. Slide the headset over and behind your ear, then press gently toward your ear. NOTE: Remove your eyeglasses before wearing the headset for the best fit. Rotate the microphone boom until it is pointed toward your mouth.
With the eartip pushed in, turn counterclockwise to unlock. Remove the eartip from the slot. Switch ears Wear your headset on either ear. ■ Rotate the boom upwards, and then twist it around so the eartip is on the other side of the headset base before lowering the mic boom.
Charge Charge your headset with the provided USB-C charge cable or accessory charge case. Charge your case with the provided USB-C charge cable. NOTE: The charge case is available as an accessory at hp.com/shop. To charge your headset, do one of the following: ●...
With your headset powered on and smart sensors active, put on your headset and listen to the voice alert. ● Power on your headset and listen to the voice alert. ● View the battery status in Poly Lens. Table 4-1 Headset LED status descriptions Headset LED Headset battery status...
Your headset announces when your battery status is low. The following table describes the battery status prompts. NOTE: These prompts are available in several languages. You can change your prompt language in Poly Lens. Table 4-2 Headset battery status voice prompts Battery status...
Pair to PC with Bluetooth direct Quickly pair to your PC with Bluetooth direct PC pairing and Poly Lens Desktop. Poly Lens Desktop improves softphone call control and call quality. This feature requires Poly Lens Desktop 2.0. Download the app at hp.com/lens-app.
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To put your headset in pair mode, slide and hold the Power switch away from the off position until you hear “Pairing” and the headset LEDs flashred and green. Select Connect on the PC notification. When your headset is successfully paired, you hear “Pairing successful” and “PC connected.”...
Manage calls Manage calls with your headset. Answer a call Choose a method to answer a call. ■ Choose one of the following: ● Put the headset on to answer a call. ● Say “answer” after call is announced. ● Press the Call button.
Hold a call Use your headset to place an active call on hold. Press and hold the Mute button for 2 seconds to hold the call. The LEDs flash red. To resume call, hold the Mute button again for 2 seconds. The LEDs return to pulsing red.
Basics Control features using the headset buttons. Siri/Google Assistant Power on Power on your headset. ■ To turn on the headset, slide the Power button to reveal green. Adjust the volume Increase or decrease the volume of your headset audio. ■...
Wait for the phone prompt to activate voice dialing, search, and other smartphone voice controls. Use sensors Smart sensors respond when you put on or take off your headset. Customize the sensors in Poly Lens. The following table describes the default sensor settings. Table 7-1 Headset active sensor behavior...
(not included). Then place the headset on a flat, non-metallic surface for more than 10 seconds. Disable sensors Disable your headset smart sensors in Poly Lens or by using a button press while your headset is idle. ■ Simultaneously press and hold the Call and Mute buttons for 5 seconds.
Exit DeepSleep mode If you leave your headset powered on but out of range of your paired device, the headset conserves power by entering DeepSleep mode after 90 minutes. ■ Power on the headset by pressing the Call button. Chapter 7 Basics...
Advanced features Configure and use additional headset features. Use USB-C to USB-A adapter Use the USB-C to USB-A adapter to connect your device to USB-A ports. ● Connect the USB-C charge cable to the adapter and connect to a USB-A port. The USB-C to USB-A adapter can be used with wall adapters as well.
What's in the box Contents may vary by product. Figure 9-1 Headset Figure 9-2 USB-C cable Figure 9-3 USB C to A adapter Figure 9-4 Eartips (S, L) Figure 9-5 Quick start guide Chapter 9 What's in the box...
You may need to reset your sensors. Review Reset sensors on page ● Disable HD Voice (Wideband Audio) via Poly Lens, as this setting may be incompatible with your phone. I want to customize my headset Customize your device settings with Poly Lens. Download: features.
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Table 10-1 Troubleshooting issues and resolutions (continued) Issue Resolution I don't see my headset in the Poly Ensure your headset is paired to your mobile device before Lens Mobile on my mobile phone. using the Poly Lens app. Review Pair to mobile device on page...
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Support NEED MORE HELP? support.hp.com/poly HP Inc. 1501 Page Mill Road Palo Alto, CA 94304, U.S.A. 650-857-1501 HP REG 23010, 08028 Barcelona, Spain HP Inc UK Ltd Regulatory Enquiries, Earley West 300 Thames Valley Park Drive Reading, RG6 1PT United Kingdom 台灣惠普資訊科技股份有限公司...
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