Upgrade Guide
Upgrading the BlackBerry Device Software
If you want to make the new features of the BlackBerry® Enterprise Server available to users in your organization, you can
upgrade the BlackBerry® Device Software and the BlackBerry® Desktop Software when you upgrade the BlackBerry
Enterprise Server.
You can choose one of the following upgrade methods:
•
permit users to upgrade the BlackBerry Device Software at their computers
•
upgrade the BlackBerry Device Software at a central computer
•
push the BlackBerry Device Software and the BlackBerry Desktop Software to users' computers
For more information about the BlackBerry Device Software and the BlackBerry Desktop Software, visit
support.
Permitting users to upgrade the BlackBerry Device Software from their
computers
If you want users to upgrade the BlackBerry® Device Software from their computers, you can install the BlackBerry Device
Software and the application loader tool on a network drive.
Advantages
•
You can automate the process for upgrading the
BlackBerry Device Software so that users do not have
to complete any upgrade tasks for BlackBerry devices
that use a USB connection.
•
You can upgrade BlackBerry devices remotely.
This upgrade process only applies if users have one of the following desktop software versions:
•
BlackBerry® Desktop Software Version 3.6 or later
•
BlackBerry® Handheld Manager Version 3.6 or later
After the upgrade process completes, the application loader tool connects to the messaging server to provision the BlackBerry
devices.
Disadvantages
•
You cannot manage BlackBerry Device Software
upgrades using software configurations.
•
You cannot make users upgrade the BlackBerry Device
Software.
•
This upgrade process increases network traffic to the
network drive.
Upgrading the BlackBerry Device Software
www.blackberry.com/
8
43