Problems With Your Order; Product Information; Returning Items For Warranty Repair Or Credit - Dell PP01S User Manual

Help Overview: Dell Latitude LS Portable Computers User's Guide
Automated Order-Status System
You can call this automated service to check on the status of any Dell products that you have
ordered. A recording prompts you for the information needed to locate and report on your order.
For the telephone number to call, refer to
Technical Support Service
Dell's industry-leading hardware technical support service is available 24 hours a day, seven
days a week, to answer your questions about Dell hardware.
Our technical support staff pride themselves on their track record: more than 90 percent of all
problems and questions are taken care of in just one toll-free call, usually in less than 10
minutes. When you call, our experts can refer to records kept on your Dell system to better
understand your particular question. Our technical support staff use computer-based
diagnostics to provide fast, accurate answers to questions.
To contact Dell's technical support service, first refer to
number for your country as listed in

Problems With Your Order

If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing,
contact Dell for customer assistance. Have your invoice or packing slip handy when you call.
For the telephone number to call, refer to

Product Information

If you need information about additional products available from Dell, or if you would like to
place an order, visit Dell's World Wide Web site at http://www.dell.com. For the telephone
number to call to speak to a sales specialist, refer to

Returning Items for Warranty Repair or Credit

Prepare all items being returned, whether for repair or credit, as follows:
1. Call Dell to obtain an authorization number, and write it clearly and prominently on the
outside of the box.
For the telephone number to call, refer to
2. Include a copy of the invoice and a letter describing the reason for the return.
3. Include a copy of the
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indicating the tests you have run and any
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