CD and DVD drive problems
NOTE:
High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a defect in
the drive or the CD or DVD.
NOTE:
Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.
Problems writing to a CD/DVD-RW drive
C
L O S E O T H E R P R O G R A M S
stream is interrupted, an error occurs. Try closing all programs before you write to the CD/DVD-RW.
U R N O F F S T A N D B Y M O D E I N
T
page 31 or search for the keyword standby in the Windows Help and Support Center for information on power
management modes.
C
H A N G E T H E W R I T E S P E E D T O A S L O W E R R A T E
If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray
1 Ensure that the computer is turned off.
2 Straighten a paper clip and insert one end into the eject hole at the front of the drive; push firmly until
the tray is partially ejected.
3 Gently pull out the tray until it stops.
If you hear an unfamiliar scraping or grinding sound
•
Ensure that the sound is not caused by the program that is running.
•
Ensure that the disk or disc is inserted properly.
Hard drive problems
A
L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I T O N
from starting. Try allowing the computer to return to room temperature before turning it on.
R
U N
C
H E C K
D
I S K
—
For Windows XP:
1 Click Start→ My Computer.
2 Right-click Local Disk C:.
3 Click Properties→ Tools→ Check Now.
4 Click Scan for and attempt recovery of bad sectors→ Start.
For Windows Vista:
1 Click the Windows Vista Start button
2 Right-click Local Disk C:.
3 Click Properties→ Tools→ Check Now.
78
Troubleshooting
— The CD/DVD-RW drive must receive a steady stream of data when writing. If the
I N D O W S B E F O R E W R I T I N G T O A
W
— See the help files for your CD or DVD creation software.
C D / D V D - R W
— A hot hard drive may prevent the operating system
→ Computer.
D I S C
— See "Standby Mode" on