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Printer Problems
Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 143) as you complete these
checks.
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
NOTE:
If you need technical assistance for your printer, contact the printer's manufacturer.
E
N S U R E T H A T T H E P R I N T E R I S T U R N E D O N
H E C K T H E P R I N T E R C A B L E C O N N E C T I O N S
C
•
See the printer documentation for cable connection information.
•
Ensure that the printer cables are securely connected to the printer and the computer.
E S T T H E E L E C T R I C A L O U T L E T
T
as a lamp.
E R I F Y T H A T T H E P R I N T E R I S R E C O G N I Z E D B Y
V
1 Click Start→ Control Panel→ Printers and Other Hardware→ View installed printers or fax printers.
2 If the printer is listed, right-click the printer icon.
3 Click Properties→ Ports. For a parallel printer, ensure that the Print to the following port(s): setting is
LPT1 (Printer Port). For a USB printer, ensure that the Print to the following port(s): setting is USB.
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E I N S T A L L T H E P R I N T E R D R I V E R
Scanner Problems
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
NOTE:
If you need technical assistance for your scanner, contact the scanner's manufacturer.
C
H E C K T H E S C A N N E R D O C U M E N T A T I O N
information.
U
N L O C K T H E S C A N N E R
— Ensure that your scanner is unlocked if it has a locking tab or button.
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E S T A R T T H E C O M P U T E R A N D T R Y T H E S C A N N E R A G A I N
H E C K T H E C A B L E C O N N E C T I O N S
C
•
See the scanner documentation for cable connection information.
•
Ensure that the scanner cables are securely connected to the scanner and the computer.
V
E R I F Y T H A T T H E S C A N N E R I S R E C O G N I Z E D B Y
Click Start→ Control Panel→ Printers and Other Hardware→ Scanners and Cameras.
If your scanner is listed, Windows recognizes the scanner.
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E I N S T A L L T H E S C A N N E R D R I V E R
—
— Ensure that the electrical outlet is working by testing it with another device, such
I N D O W S
W
— See the printer documentation for instructions
— See the scanner documentation for setup and troubleshooting
—
M
I C R O S O F T
— See the scanner documentation for instructions.
—
W
I N D O W S
—
.
Troubleshooting
89
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