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Should you encounter situations that have not been properly addressed in this Instruction Manual, please contact our
Customer Service Center where a technician will be able to help you with your specific problem or question
For more information, please visit the ECOVACS ROBOTICS official website: www.ecovacs.com
The company reserves the right to make technological and/or design changes to this product for continuous improvement
Note: Figures and illustrations are for reference only and may differ from actual product appearance
Product design and specifications are subject to changes without notice
Robot
Bottom View
Docking Station
Reservoir
Tidy up the area to be cleaned by putting furniture, such as chairs, in their proper place.
Make sure areas to be cleaned are well illuminated so Visual Detection works properly. Remove power cords and small objects from the floor to ensure cleaning efficiency.
During the first use, make sure each room door is open to help DEEBOT fully explore your house.
Put away objects including wires, cloths and slippers, etc. on the floor to improve the cleaning efficiency.
Before using the product on a rug with tasseled edges, please fold the rug edges under.
It may be necessary to place a physical barrier at the edge of a drop to stop the unit from falling over the edge.
Clean the AIVI Visual Detection Sensor and TrueMapping Distance Sensor with a clean cloth, and avoid using any detergent or cleaning spray.
Please do not stand in narrow spaces, such as hallways, and make sure not to block the Detection Sensor.
* You can also purchase an Auto-Empty Station that automatically empties your DEEBOT's dustbin. Explore more accessories at www.ecovacs.com/global.
To enjoy all available features, it is recommended to control your DEEBOT via the ECOVACS HOME app
Before you start, make sure that:
Wi-Fi Indicator Light
![]() | Slowly flashing | Disconnected to Wi-Fi or waiting for Wi-Fi connection |
Rapidly flashing | Connecting to Wi-Fi | |
Solid | Connected to Wi-Fi |
Tips:
If you have any problems during the Wi-Fi setup process, refer to the Troubleshooting > Wi-Fi Connection section in this manual
During the first cleaning, please supervise DEEBOT and assist it should there be a problem
* You can also purchase an electric oscillating mopping pack that provides intensive mopping performance Explore more accessories at www.ecovacs.com/global
To keep DEEBOT running at peak performance, perform maintenance tasks and replace parts with the following frequencies:
Robot Part | Maintenance Frequency | Replacement Frequency |
Disposable Cleaning Cloth | After each use | Replace after each use |
Washable/Reusable Microfiber Cleaning Cloth | After each use | Every 50 washes |
Reservoir/Cleaning Cloth Plate | After each use | / |
Side Brush | Once every 2 weeks | Every 3-6 months |
Main Brush | Once per week | Every 6-12 months |
Sponge Filter/ High Efficiency Filter | Once per week | Every 3-6 months |
AIVI Visual Detection Sensor Universal Wheel Anti-Drop Sensors Bumper Charging Contacts Docking Station Pins | Once per week | / |
A multi-function Cleaning Tool is provided for easy maintenance. Handle with care, this cleaning tool has sharp edges.
Note: ECOVACS manufactures various replacement parts and fittings Please contact Customer Service for more information on replacement parts
Before performing cleaning and maintenance tasks on DEEBOT, turn the robot OFF and unplug the Docking Station.
Main Brush
Side Brushes
Note: Before cleaning the robot's Charging Contacts and Docking Station Pins, turn the robot OFF and unplug the Docking Station Clean the AIVI Visual Detection Sensor and TrueMapping Distance Sensor with a clean cloth, and avoid using any detergent or cleaning spray
If DEEBOT will not be used for a while, fully charge DEEBOT and power OFF before storage Charge DEEBOT every 15 month to prevent battery drain
Note: When DEEBOT is not cleaning, it is recommended to keep DEEBOT powered ON and charging
DEEBOT will tell you something is wrong with an indicator light and voice report. More detailed support is available through the ECOVACS HOME and online website.
Indicator Light | Scenario |
AUTO Mode Button glows a solid WHITE | The robot is cleaning |
The robot is paused while cleaning | |
AUTO Mode Button flashes WHITE | The robot is charging |
The robot is starting | |
The robot is relocating | |
AUTO Mode Button glows a solid RED | The robot has low battery |
AUTO Mode Button flashes RED | The robot has a problem |
No. | Malfunction | Possible Causes | Solutions |
1 | DEEBOT is not charging | DEEBOT is not switched ON | Switch ON DEEBOT |
DEEBOT has not connected to the Docking Station | Be sure that the robot's Charging Contacts have connected to the Docking Station Pins | ||
The Power Cord is not connected to the Docking Station | Make sure the Power Cord is firmly connected to the Docking Station | ||
The Docking Station is not connected to the power supply | Make sure the Docking Station is connected to the power supply | ||
The battery is completely discharged | Please contact Customer Care for help | ||
2 | DEEBOT cannot return to the Docking Station | The Docking Station is not correctly placed | Refer to section 32 to correctly place the Docking Station |
The Docking Station is not correctly connected | Make sure the Docking Station is correctly connected | ||
The Docking Station is manually moved during the cleaning | It is suggested not to move the Docking Station during the cleaning | ||
DEEBOT is paused for more than 90 minutes | It is suggested not to pause DEEBOT for more than 90 minutes | ||
DEEBOT did not start cleaning from the Docking Station | Make sure DEEBOT starts cleaning from the Docking Station | ||
3 | DEEBOT gets stuck while working and stops | DEEBOT is tangled with something on the floor (electrical wires, curtains, carpet fringing, etc) | DEEBOT will try various ways to free itself If it is unsuccessful, manually remove the obstacles and restart |
DEEBOT might be stuck under furniture with an entrance of similar height | Please set a physical barrier, or set a Virtual Boundary in the ECOVACS Home App | ||
4 | DEEBOT returns to the Docking Station before it has finished cleaning | Working time varies according to floor surface, room complexity and the Cleaning Mode selected When the battery gets low, DEEBOT automatically switches to Recharge Mode and returns to the Docking Station to recharge itself | Turn on Continuous Cleaning function in ECOVACS HOME App DEEBOT will automatically resume the uncompleted cleaning cycle when Continuous Cleaning is enabled |
DEEBOT is unable to reach certain areas blocked by furniture or barriers | Tidy up the area to be cleaned by putting furniture and small objects in their proper place | ||
The Docking Station is too distant from the center of the house | Please place the Docking Station against the wall of a central room of the house | ||
5 | DEEBOT does not clean automatically at the scheduled time | Time Scheduling function is cancelled | Program DEEBOT to clean at specific times using the ECOVACS Home App |
DEEBOT is switched OFF | Switch ON DEEBOT | ||
The robot's battery is low | Keep DEEBOT switched ON and connected to the Docking Station to make sure it has a full battery to work at any time | ||
6 | The water is not coming out of the Reservoir when DEEBOT is mopping | The water inlet filter on the bottom of Reservoir is clogged | Unscrew the water inlet on the bottom of Reservoir and clean the filter |
The Reservoir runs out of water | Add water into the Reservoir | ||
The water outlets on the bottom of DEEBOT are clogged | Check the water outlets on the bottom and clean | ||
7 | DEEBOT misses cleaning spots to be cleaned, or repeats cleaning the area cleaned | The cleaning cycle is interfered by small objects or barriers on the floor | Remove power cords and small objects from the floor to ensure cleaning efficiency DEEBOT will automatically clean the area missed, please avoid moving DEEBOT manually or block the path during the cleaning cycle |
DEEBOT is working on slippery polished floors | Make sure the floor wax is dried before DEEBOT starts cleaning | ||
DEEBOT is unable to reach certain areas blocked by furniture or barriers | Tidy up the area to be cleaned by putting furniture and small objects in their proper place | ||
The TrueMapping Distance Sensor is blocked | Remove the objects that are blocking the TrueMapping Distance Sensor | ||
8 | DEEBOT is making too much noise when cleaning | DEEBOT is tangled or blocked with debris | Clean DEEBOT as described in section 4 Maintenance and restart If the trouble persists, please contact Customer Care |
9 | AIVI Visual Detection Sensor cannot recognize objects | The cleaning area is not well illuminated | Smart Recognition requires sufficient lighting Please make sure the areas to be cleaned are well illuminated |
AIVI Visual Detection Sensor lens is dirty or blocked | Clean the lens with a clean soft cloth, and make sure the sensor is not blocked Avoid using any detergent or cleaning spray while cleaning | ||
The objects are too close to the AIVI Visual Detection Sensor | This is normal The optimal distance of object identification for AIVI Visual Detection Sensor is 50 cm(197 inches) | ||
10 | DEEBOT is not able to connect to the home Wi-Fi network | Incorrect home Wi-Fi username or password entered | Enter the correct home Wi-Fi username and password |
Incorrect App installed | Please download and install ECOVACS Home App | ||
DEEBOT is not within range of your home Wi-Fi signal | Make sure DEEBOT is within range of your home Wi-Fi signal | ||
Network setup started before DEEBOT was ready | Turn ON Power Switch Press the RESET Button DEEBOT is ready for network setup when its Wi-Fi Indicator light flashes slowly | ||
DEEBOT does not support 5 GHz Wi-Fi | Make sure the robot has been connected with 24 GHz Wi-Fi network | ||
Your smartphone's operating system needs to be updated | Update your smartphone's operating system The ECOVACS App runs on iOS 90 and above, Android 40 and above | ||
11 | DEEBOT does not clean the whole area | The cleaning area is not tidy | Remove small objects from the floor and tidy up the cleaning area before DEEBOT starts cleaning |
12 | DEEBOT reservoir drops out of place during use | The reservoir is not correctly installed | Make sure DEEBOT reservoir clicks into place when installing |
13 | DEEBOT Side Brushes drop out of place during use | The Side Brushes are not correctly installed | Make sure the Side Brushes click into place when installing |
Wi-Fi Connection
Before Wi-Fi setup, make sure DEEBOT, mobile phone, and Wi-Fi network meet the following requirements
DEEBOT and Mobile Phone Requirements
Wi-Fi Network Requirements
Model | DBX11-11 | ||
Rated Input | 20 V ![]() | ||
Docking Station Model | CH1822 | ||
Input | 100-240 V~, 50-60 Hz, 0.5 A | Output | 20 V![]() |
Laser | Max. Power | 3 mW | |
Frequency | 7.2 KHz | ||
Rotate Speed | 300 circle/min | ||
Frequency bands | 2400-2483.5MHz | ||
Off Mode Power | Less than 0.50 W | ||
Networked Standby Power | Less than 2.00 W |
Output power of the WIFI module is less than 100mW
Note: Technical and design specifications may be changed for continuous product improvement
When using an electrical Appliance, basic precautions should always be followed, including the following:
READ ALL INSTRUCTIONS BEFORE
USING THIS APPLIANCE
SAVE THESE INSTRUCTIONS
To disable Wi-Fi module on DEEBOT, power the robot ON
Place the robot on the Docking Station making sure the Charging Contacts on DEEBOT and the Docking Station Pins make a connection Press and hold the AUTO Mode Button on the robot for 20 seconds until DEEBOT emits 3 beeps
To enable Wi-Fi module on DEEBOT, power the robot OFF and then power ON The Wi- Fi module is turned on when DEEBOT is restarted
![]() | Class II |
![]() | Short-circuit-proof safety isolating transformer |
![]() | Switch mode power supply |
![]() | For indoor use only |
![]() | Direct current |
![]() | Alternating current |
Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.
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