Bowflex Treadclimber TC100 / TC200 Manual

Follow this troubleshooting guide to help resolve error messages on the console of your Treadclimber TC100 and TC200.

Some common complaints may include:

• NOTE LUBRICATE BELT message
• Error message on console
• Error code displayed on console

Follow these steps to troubleshoot the issue

1. The NOTE LUBRICATE BELT message that appears is a reminder for you to lubricate your belt based on the usage of your treadclimber.
2. Make sure that you are lubricating the belts on your treadclimber according to the lubrication schedule outlined in your service manual. For lubrication schedule and instructions, refer to the "Walking Belt and Deck Lubrication" sectio of the service manual.
3. Lubrication instructions are also available in the lubrication troubleshooting guide:Treadclimber TC100: I need help lubricating my machine or Treadclimber TC200: I need help lubricating my machine[13951.F].
4. Once your treadclimber is lubricated appropriately, press the enter button to exit the notification and clear the error message [13951.G].

Need additional assistance?

1. Customer Care Contact Information
   Please contact Customer Care at 1-800-605-3369 for additional help or to order replacement parts.
   Some replacement parts may also be available for purchase online here.
   A list of part numbers referenced within this guide can be located at the bottom of this page.
   Customer Care - Hours of Operation:
   Monday - Friday 6:00am - 5:00pm PST
   The replacement part will be provided to you at no cost assuming your machine meets the warranty eligibility requirements. A Customer Care Agent will be able to assess your current warranty eligibility and provide you with your options.
   Please note that if you did not purchase your machine directly from BowFlex, Schwinn, or Nautilus, we will need a copy of your purchase receipt in order to register your machine for warranty.
2. EAF Policy
   EAF - Issues requiring Special Handling
   ATTENTION: If the customer complains of any of the following, transfer the call to a Senior Rep in the CS ESCALATION queue.

• NOTE THE CUSTOMER FILE: "Transferred customer to Senior Rep/Sup due to escalated issue."

NOTE: This process is ONLY for Treadmills and TreadClimbers.

NOTE: This does not apply to second-hand purchases or unsupported products. The customer record must have a valid POP and serial number.

*Visible Smoke coming from machine:

• Be sure to confirm specific color of smoke (blue, black, or white).
• NOTE: If complaint is a hot/smoky odor/smell, proceed with troubleshooting.

*Sparks or flames coming from their machine outside of the drive motor

• (sparks from the brushes inside the drive motor are normal)

*Machine accelerates quickly (runs away) without user input/keypress

*Belt moves without safety key in place

*Strong Continuous Electric shock from machine frame (beyond normal static shock, which is a single defined event and builds up prior to discharge)

*Belt stops suddenly without an error code, without user input, or the safety key being pulled. Console remains on or working.

3. Contact Tech Team / Advanced Troubleshooting (TM/TC)
   If the issue was not resolved in the steps listed, contact the Tech Team or send an Advanced Troubleshooting case.
   Submit a Case with case type Advanced Troubleshooting

Use these procedures as needed to gather more information to create the case:
Results Series Treadmills Procedures
Treadmill 7 Procedures
Treadmill 10 Procedures
Treadmill 22 Procedures
MY14/17 Treadmill Procedures

2. Treadclimber Adv TS Case Details
   Please include the following additional information with your Advanced Troubleshooting case:
   All errors that appeared during troubleshooting
   All data from the Error Log
   1. Hold down the STOP/PAUSE button and Right button together for 3 seconds while in the Power-Up Mode to access the Machine Settings Mode.
   • Note: To exit the Machine Settings Mode, press the STOP/PAUSE button.
   2. The Console display shows the SET DATE prompt with the current date setting. If adjustments are needed:
   • The month value is the first active value (flashing).
   • Push the Increase/Decrease buttons to adjust the active value
   • Push the Left/Right buttons to change which segment is currently active (month/day/year).
   3. Push the Right button until the next prompt is displayed.
   4. The Console display shows the SET TIME prompt with the current time setting. If adjustments are needed:
   • The hour value is the first active value (flashing).
   • Push the Increase/Decrease buttons to adjust the active value
   • Push the Left/Right buttons to change which segment is currently active (hour/minute/AM or PM).
   5. Push the Right button until the next prompt is displayed.
   6. The Console display shows the current Software Version. Record and include this info.
   7. Push the Right button to go to the next option.
   8. The Console display shows the current MCB Version. Record and include this info.
   9. Push the Right button to go to the next option.
   10. The Console display shows the VIEW ERROR MESSAGES prompt. Push the ENTER button to select this option. The Console display shows ERROR VERSION X. Record and include this info, then press the Right button to advance to the next error code. Repeat this step until all error codes are recorded.
   11. Once the last error message has been viewed the Console display shows ERASE ERROR LOG. Press STOP/PAUSE and the console will display RUN HOURS. Record and include this info.
   12. Press STOP/PAUSE again to exit to the home screen

Do not attempt to troubleshoot error codes from the error log - many of these are old and do not necessarily indicate problems with the machine. ONLY troubleshoot the error codes that appear on the display.