Total Satisfaction" Return Policy (U.s. Only); Limited Warranty Terms For Dell-Branded Hardware Products (Canada Only) - Dell Latitude 100L Owner's Manual

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"Total Satisfaction" Return Policy (U.S. Only)

We value our relationship with you and want to make sure that you're satisfied with your purchases. That's why we offer
a "Total Satisfaction" return policy for most products that you—the end-user customer—purchase directly from Dell.
Under this policy, you may return to Dell products that you purchased directly from Dell for a credit or a refund of the
purchase price paid, less shipping and handling and applicable return fees as follows:
New Hardware Products and Accessories — All new hardware, accessories, parts, and unopened software still in
•
its sealed package, excluding the products listed below, may be returned within 30 days from the date on the
packing slip or invoice. To return applications software or an operating system that has been installed by Dell, you
must return the entire computer. A different return policy applies to nondefective products purchased through
Dell's Software and Peripherals division by customers of our Small and Medium Business divisions. Those
products may be returned within 30 days from the date on the packing slip or invoice, but a fifteen percent (15%)
return fee will be deducted from any refund or credit. The "Total Satisfaction" Return Policy and Software and
Peripherals division return policy are not available for Dell | EMC storage products, EMC-branded products,
Unisys-branded products, PowerVault™ 160T tape libraries, or enterprise software.
• Reconditioned or Refurbished Dell-Branded Hardware Products and Parts — All reconditioned or refurbished
Dell-branded server and storage products may be returned within 30 days from the date on the packing slip or
invoice. All other reconditioned or refurbished Dell-branded hardware products and parts may be returned within
14 days of the date on the packing slip or invoice.
To return products, e-mail or call Dell customer service to receive a Credit Return Authorization Number within the
return policy period applicable to the product you want to return. You must obtain a Credit Return Authorization
Number in order to return the product. See "Contacting Dell" or "Getting Help" in your customer documentation (or
www.dell.com/us/en/gen/contact.htm) to find the appropriate contact information for obtaining customer assistance.
You must ship the products to Dell within 5 days of the date that Dell issues the Credit Return Authorization Number.
You must also return the products to Dell in their original packaging, in as-new condition along with any media,
documentation, and all other items that were included in the original shipment, prepay shipping charges, and insure the
shipment or accept the risk of loss or damage during shipment.

Limited Warranty Terms for Dell-Branded Hardware Products (Canada Only)

What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in your—our end-user customer's—Dell-branded
hardware products, including Dell-branded peripheral products.
What is not covered by this limited warranty?
This limited warranty does not cover:
• Software, including the operating system and software added to the Dell-branded hardware products through our
factory-integration system, or the reloading of the software
• Non-Dell branded and Solution Provider Direct products and accessories
• Problems that result from:
– External causes such as accident, abuse, misuse, or problems with electrical power
– Servicing not authorized by Dell
– Usage that is not in accordance with product instructions
– Failure to follow the product instructions or failure to perform preventive maintenance
– Problems caused by using accessories, parts, or components not supplied by Dell
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