Sega HIGH FIVE Operation Manual
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Sega HIGH FIVE Operation Manual

Sega HIGH FIVE Operation Manual

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amusements international
SEGA AMUSEMENTS INTERNATIONAL LTD.
42 Barwell Business Park, Leatherhead Road
Chessington, Surrey
KT9 2NY
United Kingdom
Telephone: +44 (0) 208 391 8090
Facsimile: +44 (0) 208 391 8099
Email: sales@segaarcade.com
Web: http://www.segaarcade.com
© Kaizen Entertainment
Errors & Omissions Excepted (E&OE)
OPERATION MANUAL
IMPORTANT
• Before using this product, read this Manual carefully to understand
the contents herein stated
• After reading this Manual, be sure to keep it near the product or in
a convenient place for easy reference when necessary
amusements international

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Do you have a question about the HIGH FIVE and is the answer not in the manual?

Questions and answers

Tom
May 30, 2025

How to replace snapped overhead motor shell wire on high give machine

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1 comments:
Mr. Anderson
May 30, 2025

To replace the snapped overhead motor steel wire on a Sega High Five machine:

1. Identify the version of the motor wire. If the current setup uses the older 1.5mm steel wire and you are replacing it with the 2mm version (Part Number B-01.007.014), both motors must be replaced together.

2. Ensure the game is from a compatible serial number (after DD24104226) for the 2mm wire.

3. Power off the machine and remove power before servicing to avoid electric shock.

4. Remove the damaged steel wire and install the new 2mm overhead motor steel wire.

5. Ensure proper routing and connection according to the schematic diagrams.

6. Test the machine to confirm proper operation after replacement.

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Summary of Contents for Sega HIGH FIVE

  • Page 1 OPERATION MANUAL amusements international SEGA AMUSEMENTS INTERNATIONAL LTD. 42 Barwell Business Park, Leatherhead Road Chessington, Surrey KT9 2NY United Kingdom Telephone: +44 (0) 208 391 8090 Facsimile: +44 (0) 208 391 8099 Email: sales@segaarcade.com Web: http://www.segaarcade.com IMPORTANT • Before using this product, read this Manual carefully to understand the contents herein stated ©...

  • Page 2: Table Of Contents

    TABLE OF CONTENTS INTRODUCTION HANDLNG PRECAUTIONS PRECAUTIONS REGARDING INSTALLATION - Limitations of use - Operation Area PRECAUTIONS REGARDING OPERATION - Before Operation - Paying Attention to Customers ACCESSORIES ASSEMBLY AND INSTALLATION GAME DESCRIPTION TEST AND SERVICE DATA PARTS LIST SCHEMATIC DIAGRAM...

  • Page 3: Before Using The Product

    BEFORE USING THE PRODUCT, BE SURE TO READ THE FOLLOWING: TO MAINTAIN SAFETY: To e n s u r e t h e s a f e o p e r a t i o n o f t h i s p r o d u c t , b e s u r e t o r e a d t h e f o l l o w i n g b e f o r e u s a g e : The following instructions are intended for the users, operators and the personnel in charge of the operation of the product.
  • Page 4 SEGA shall not be held responsible for any accidents or compensation for damage to a third party resulting from the specifications not designated by SEGA • Ensure that the product meets the requirements of appropriate electrical specifications:...

  • Page 5: Introduction

    "HIGH FIVE" This Manual is intended for the owners and personnel managers in charge of operation of this product. Operate the product after carefully reading and sufficiently understanding the instructions.
  • Page 6 SPECIFICATIONS Standard Cabinet Machine Dimensions: 1.3m (51.2in) [Width] x 1.15m (45.3in) [Depth] Machine Height: 2.14m (84.3in) (Installed) Machine Weight: 266kg Approx (Installed) (586lbs) Power, maximum current: -720w- Rating: 110/220VAC @ 50/60Hz Fuse Rating: 5A @ 220V, 8A @ 110V Definition of 'Site Maintenence Personnel’ or Other Qualified Individuals Definition of 'Site Maintenence Personnel’ or Other Qualified Individuals IMPORTANT! Procedures not described in this Manual or marked as ‘to be carried out by Site Maintenance Personnel or other qualified professionals’...

  • Page 7: Battery Recycling Statement

    The symbol shown below will be placed on all products manufactured from 13th August 2005, which indicates this product must NOT be disposed of with other normal waste. Upon purchasing any EEE from SEGA Amusements International Ltd., the user accepts responsibility to dispose of their waste equipment by arranging to return it to a designated UK collection point (AATF) or an Approved Exporter (AE) for the correct recycling of waste electrical and electronic equipment.
  • Page 8 READ BEFORE OPERATING OPERATOR NOTICE OF LEGAL REQUIREMENTS Applicable to operators of ticket redemption games: If you are operating a ticket redemption game, the laws and regulations on operating ticket redemption games are different in individual states, countries and territories. The game has settings and operator options to accommodate various levels of skill and ticket payout.

  • Page 9: Handlng Precautions

    Noncompliance with this instruction can have a bad influence upon the physical conditions of players or onlookers, or result in injury during play • SEGA shall not be held responsible for damage or compensation for damage to a third party caused by specification changes not designated by SEGA •...
  • Page 10 • Some parts are not designed or manufactured specifically for this game machine. The manufacturers may discontinue or change the specifications of such general-purpose parts. If this is the case, SEGA cannot repair or replace a failed game machine whether or not a warranty period has...
  • Page 11 CONCERNING THE STICKER DISPLAY This SEGA product has stickers attached describing the product manufacture No. (Serial No.) and Electrical Specifications. It also has a Sticker describing where to contact for repair and for purchasing parts. When inquiring about or asking for repairs, mention the Serial No. and Name of Machine indicated on the Sticker.
  • Page 12 CAUTION QUALIFIED PERSONNEL ONLY Take care when servicing within these areas 440-CS0010UK DANGER High voltage can cause an electric shock. Remove power before servicing. 440-DS0010UK...
  • Page 13 DANGER High voltage can cause an electric shock. Remove power before servicing. 440-DS0010UK...

  • Page 14: Precautions Regarding Installation

    PRECAUTIONS REGARDING INSTALLATION PRECAUTIONS REGARDING INSTALLATION • This product is an indoor game machine. Do not install it outside. Even indoors, avoid installing in places mentioned below so as not to cause fire, electric shock, injury and/or malfunction: • Places subject to rain/water leakage or places subject to high humidity, in the proximity of an indoor swimming pool and/or shower, etc •...

  • Page 15: Operation Area

    1.85m (72.8in) in depth when the Cabinet is installed. SEGA shall not be held responsible for damage or compensation for damage to a third party, resulting from the failure to observe this instruction • The ceiling where this product is installed must be at least 2.15m (84.6in)
  • Page 16 • To install this product, the entrance must be at least 1.15m (45.3in) in width 1.98m (78in) in height without the Billboard and 2.15m (84.6in) with the Billboard • If the entrance is too narrow, do not tilt the product carelessly. If all the product weight is put on the castors at one side only, there could be damage or deformation, causing serious accidents such as workers getting caught underneath...

  • Page 17: Precautions Regarding Operation

    PRECAUTIONS REGARDING OPERATION To avoid injury and trouble, be sure to pay attention to the behaviour of visitors and players. BEFORE OPERATION • In order to avoid accidents, check the following before starting the operation: • To ensure maximum safety for the players and the customers, ensure that where the product is operated has sufficient lighting to allow any warnings to be read.
  • Page 18 • To avoid injury, be sure to provide sufficient space by considering the potentially crowded situation at the installation location. Insufficient installation space can cause contact, collisions, and/or trouble between customers • During daily cleaning, be sure to check the surface of the Control Unit and other parts that the player touches with his/her hands for damage, cracks, or loose screws.

  • Page 19: Paying Attention To Customers

    PAYING ATTENTION TO CUSTOMERS To avoid injury and trouble, be sure to constantly give careful attention to the behaviour and manner of the visitors and players. DURING OPERATION (PAYING ATTENTION TO CUSTOMERS) • For safety reasons, do not allow any of the following people to play the game: Those who have high blood pressure or a heart problem Those who have experienced muscle convulsion or loss of consciousness when playing video games, etc...
  • Page 20 IMPORTANT! • Diligently clean the parts that players touch directly to ensure a pleasant game playing experience • Inspect the coin insertion slots to make sure no foreign objects have been inserted and that they have not otherwise been tampered with as this will prevent play •...

  • Page 21: Accessories

    ACCESSORIES AND SPARE PARTS Confirm that the accessories listed in the table below are present when setting up the product. Accessories marked “Spare” are consumable items but included as spares. Part Name Diagram Quantity Owner’s Manual Master Key Power Lead...
  • Page 22 Part Name Diagram Quantity Long Spring Waggon Sensor Switch Prize Long Sensor Silicone Claw Gloves Waggon Steel Ropes...

  • Page 23: Assembly And Installation

    ASSEMBLY AND INSTALLATION ● Perform assembly work by following the procedure herein stated. Failure to comply with the instructions can cause electric shock ● Perform assembling as per this Manual. Since this is a complex machine, incorrect assembling can cause an electric shock, machine damage and/or improper functioning as per specified performance ●...
  • Page 24 ● Handle molded parts with care. Excessive weight or pressure may cause them to break and the broken pieces may cause injury ● To perform the operations at height safely and accurately you must use a safe, steady footstool or stepladder. Working without this may lead to a fall and possible injury ●...
  • Page 25 INSTALLATION PROCESS - BILLBOARD IMPORTANT! ● Be careful not to damage parts surfaces. In some cases, if such surfaces are damaged, the part must be replaced; it cannot be reinforced or repaired ● Ensure to carry out the installation with a minimum of 2 people Remove cardboard packaging sleeve Remove fixings securing Cabinet to pallet...

  • Page 26: Fixation To Installation Site

    FIXATION TO INSTALLATION SITE Make sure that all the adjusters contact the floor. Otherwise the Cabinet could move, causing an accident The product comes with castors and adjusters at multiple locations. When the installation site has been determined, have the adjusters come in direct contact with the floor. Establish a gap of at least 5 mm between the floor and the castors and adjust the unit so that it will remain level.
  • Page 27 CONNECTION OF POWER AND GROUND CABLES (Only applies where an integral earth is not present in the mains/power lead.) ● Use the power supply equipped with an earth leakage breaker. Use of power supply without such a breaker could result in fire if there is a current leakage ● Have available a securely grounded indoor ground terminal. Without proper grounding, customers could be electrocuted and product operations might not always be stable ●...
  • Page 28 Confirm that the main switch is at OFF INLET FUSE Main switch OFF MAIN SWITCH Fully insert the power cord connector on the side opposite the power plug into the AC unit inlet Fully insert the power cord plug into the outlet The power cord is laid out indoors.

  • Page 29: Game Description

    GAME DESCRIPTION GAME OUTLINE 1. Insert coins or credits to start the game 2. Use the joystick to move the claws forward and backwards 3. Aim and press the button to lower the claws to the prize bed 4. If successful, collect your prize at Prize Out Point...

  • Page 30: Test And Service Data

    TEST AND SERVICE DATA 3-2 Background Operation Instructions • Open the maintenance door and press the “Setting” button to enter the menu. • Use the joystick and grab button to navigate the menus. 4 4 . . S S e e t t t t i i n n g g s s (V.400B) Main Menu Accounts...

  • Page 31: Basic Settings

    Basic Settings CoinPerGame How many coins to play per game PlayPerGame How many plays per game UCL Inhibit line. Sets the max number of coins the game will accept in a single play. When the threshold is reached, the coin line Lock Coin will lock out via the UCL pin.
  • Page 32 Claw Settings GrabPower1 Controls claw grip strength when first grabbing the prize GrabPower2 Controls claw grip strength when ascending with prize GrabPower3 Controls claw grip strength on the trip to the prize area Win Power Controls claw grip strength on a winning game Automatically sets the claw grip strength for all parts of gameplay.

  • Page 33: Machine Test

    DropLength How low the claws drop to grab a prize OFF = Disables option "Pos.DropPrize" ON = Enables option "Pos.DropPrize" If this function is turned OFF, the crane works normally using Claw LostPosition Power 1-3 The position the game will change to Claw power 3 when not inside the win window.
  • Page 34 Free Play Sets the game in free play mode for exhibitions Allows the player to press the grab button while the claws are descending AirCatch to grab early. Skill player option ErrMusic Turns the audio alarm for error codes on Language Change language (English / Chinese (Simplified) Resets the game to factory.

  • Page 35: Error Codes

    Error Codes Fault Code Explain Fault Exclusion Adjust the sensor or replace the optical eye and check Present1Err Fault sensor 1 whether the interface is normal. Claw 1 prize sensor Adjust the sensor or replace the optical eye and check Present2Err Fault sensor 2 whether the interface is normal.
  • Page 36 UpDropHigh UpDropHigh is a setting used to determine when the claw changes power from power 1 to 2 and then 2 to 3. UpDropHigh will determine the height at which the claw changes from Power 1 to 2, as illustrated below. Once the claw reaches the top, it will change from Power 2 to 3 (If LostPosition is turned Off) The claw behaviour can be further adjusted using Highst.
  • Page 37 LostPosition & PosDropPrize LostPosition determines when the claws change from Power 2 to Power 3. When LostPosition is set to “Off”, the claws will behave as described in the previous UpDropHigh page. When LostPosition is set to “On”, the claws will change from power 1 to 2 when they reach the UpDropHigh parameter, but will change from power 2 to 3 when they breach the PosDropPrize...
  • Page 38 4-9 Fault Code Fault Code Explain Fault Exclusion Adjust the sensor or replace the optical eye and check Present1Err Fault sensor 1 whether the interface is normal. Claw 1 prize sensor Adjust the sensor or replace the optical eye and check Present2Err Fault sensor 2 whether the interface is normal.

  • Page 39: Parts List

    PARTS LIST Part Number Part Name Diagram 05.001.052 GLASS DOORS 05.002.026 SIDE ACRYLICS 02.006 MAIN BOARD POWER SUPPLY BOX-WM- 01.005.001 LR500WAX6 (5V/24V/48V) POWER SUPPLY BOX-WM- 01.005.002 LR600WAX6 OVERHEAD MOTOR 01.007.001 (UP/DOWN CLAW MOTOR) VERSION1.5MM 01.007.003 STEPPER CONTROLLER 01.007.002 FRONT BACK MOTOR...
  • Page 40 Part Number Part Name Diagram 01.006.002 JOYSTICK 01.006.001 CONTROL BUTTON 01.008.023 LONG PRIZE SENSORS 01.008.024 OVERHEAD SENSORS 01.008.025 SWITCH LARGE CLAW WITH 01.009.007 SOLENOID MEDIUM CLAW WITH 01.009.013 SOLENOID SOLENOID FOR LARGE 01.009.031 CLAW...
  • Page 41 Part Number Part Name Diagram SOLENOID FOR MEDIUM 01.009.032 CLAW 01.008.007 LCD PANEL 01.008.002 SPEAKER 01.008.001 FILTER CEILING SPOTLIGHTS-12V- 01.008.009 4000K 01.004.003 CEILING WHITE LIGHTS SPOTLIGHTS UNDER 01.008.005 CONTROL PANEL 12V-6000K LOCK & KEY (FRONT 01.009.002 DOOR&BACK DOOR)
  • Page 42 Part Number Part Name Diagram 01.009.003 PRESS LOCK & KEY B-01.008.022 ELECTRONIC METER LONG PINK ACRYLIC BAR 05.003.001 LIGHT (ON THE CONTROL PANEL) WHITE LIGHT BAR 05.003.003 CONTROL PANEL 05.003.005 WHITE LIGHT BAR LOGO 05.003.006 SHORT PINK BAR LIGHT BLUE BAR LIGHT (BESIDE 05.003.008 THE PRIZE EXIT) LIGHT BAR (UNDER THE...
  • Page 43 Part Number Part Name Diagram LIGHT BAR-BESIDE SIDE 05.003.002 ACRYLICS 05.002.001 CONTROL PANEL 05.002.002 FRONT GUARD BOARD ADJUSTABLE FRONT 05.002.003 GUARD BOARD 01.009.029 LONG SPRING 01.009.030 SILICONE CLAW GLOVES OVERHEAD MOTOR STEEL WIRE 1.5MM 05.001.065 NOTE: Only for games with serial numbers: DD24104211—DD24104226"...
  • Page 44 Part Number Part Name Diagram OVERHEAD MOTOR STEEL WIRE 2MM B-01.007.014 NOTE: FOR GAMES AFTER SERIAL NUMBER: DD24104226"...

  • Page 45: Schematic Diagram

    SCHEMATIC DIAGRAMS (1 OF 4) White Yellow Photoelectric Green Brown/White Sensor Prize Black Electromagnetic Grey Counter Yellow Blue Yellow Grey Blue/White Yellow Red/White Photoelectric Coin Electromagnetic Brown/White Light Purple Black Sensor Counter Purple/White Blue/White Yellow Pink/White Setting Green Photoelectric Blue Purple/White Sensor Black Black On/Off...
  • Page 46 (2 of 4) Front Limit Electro-optical Switch Detect Back Limit Electro-optical Switch Detect Black HP Motor Top Limit Detect Black/White Brown/ White HP Motor Bottom Limit Detect Black Pink/White Black HP Motor Bottom Limit Detect HP Motor Top Limit Detect P15 CRANE Green Green Electromagnet...
  • Page 47 (3 of 4) Motherboard Power3 Motherboard Power2 Power Box 3 Prize Exit Side LED L Brown Filter E Green/White Console Down LED P11 P14 P10 POWER1 N Blue Console Side LED Power Box 2 Ceiling LED Power Top LED Box 1 Platform LED Motherboard Jack Diagram P3 Motherboard...
  • Page 48 (4 of 4) RGB P11 红灯 RED LIGHT 白灯 WHITE LIGHT RGB P14 RGB P10...

  • Page 49: Technical Support

    SPARES AND SERVICE CONTACT INFORMATION - SEGA TOTAL SOLUTIONS - 42 Barwell Business Park Leatherhead Road, Chessington, Surrey, KT9 2NY United Kingdom Parts: +44 (0) 2083918060 stssales@segaarcade.com - TECHNICAL SUPPORT - +44 (0) 2083918060 technical@segaarcade.com - PLAY IT AMUSEMENTS -...

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