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Tandberg Data NEO LTO-7 User Manual

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NEO
LTO-7 External Tape Drive
®
Tandberg
Data
User Guide
March 2016
10400739-001

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Summary of Contents for Tandberg Data NEO LTO-7

  • Page 1 LTO-7 External Tape Drive ® Tandberg Data User Guide March 2016 10400739-001...
  • Page 2 All other brand names or trademarks are the property of their respective owners. Tandberg Data, Inc. is a wholly-owned subsidiary of Overland Storage, Inc. The names of companies and individuals used in examples are fictitious and intended to illustrate the use of the software. Any resemblance to actual companies or individuals, whether past or present, is coincidental.
  • Page 3 Note! Important: Before using this information and the product it supports, read the information in “Notices” on page 105. To ensure you have the latest publications, visit the web at http://www.ibm.com/storage/lto. Released October 2015. This edition applies to the IBM TS2270 Tape Drive, SC27-8519-00, and to the subsequent releases and modifications until otherwise indicated in new editions.
  • Page 4 IBM TS2270: Setup, Operator, and Service Guide Machine Type 3580 Model H7S...

  • Page 5: Read This First

    Read this first This product might not be certified in your country for connection by any means whatsoever to interfaces of public telecommunications networks. Further certification might be required by law before making any such connection. ® Contact IBM for information. Accessing online technical support It is the customer's responsibility to set up this tape drive or library and to ensure that the drive and library have the latest firmware (unless you have purchased a...
  • Page 6 IBM TS2270: Setup, Operator, and Service Guide Machine Type 3580 Model H7S...

  • Page 7: Table Of Contents

    Contents Note! ....Updating firmware . Registering for My Support . Read this first .... Chapter 3. Operations ..Accessing online technical support .
  • Page 8 Providing training . Appendix E. Information for trained Ensuring proper packaging . service personnel ..Proper acclimation and environmental conditions 52 Removing the internal drive . Completing a thorough inspection . Step 1. Removing the cover . Handling the cartridge carefully Step 2.

  • Page 9: Figures

    Figures AC grounding diagram (50 Hz and 60 Hz) Winding the tape out of the cartridge . View of the drive . Removing the C-clip from the leader pin Front panel element descriptions . Attaching the leader pin to the tape . Drive rear panel element descriptions - dual Flowchart for Analyzing Maintenance SAS ports...
  • Page 10 IBM TS2270: Setup, Operator, and Service Guide Machine Type 3580 Model H7S...

  • Page 11: Tables

    Tables Performance characteristics. Cartridges and VOLSERs compatible with the Performance parameters. Ultrium Tape Drives Specifications . Location of the write-protect switch . Meaning of Status lights and single-character Environment for operating, storing, and display (SCD) . shipping the LTO Ultrium Tape Cartridge .. Functions that the Unload Button completes Media supplies .
  • Page 12 IBM TS2270: Setup, Operator, and Service Guide Machine Type 3580 Model H7S...

  • Page 13: Safety Notices

    Safety notices Observe the safety notices when using this product. These safety notices contain danger and caution notices. These notices are sometimes accompanied by symbols that represent the severity of the safety condition. Most danger or caution notices contain a reference number (Dxxx or Cxxx). Use the reference number to check the translation in the IBM Systems Safety Notices, G229-9054 manual.

  • Page 14: Completing The Safety Inspection Procedure

    Sample caution notices follow: Caution The battery is a lithium ion battery. To avoid possible explosion, do not burn. Exchange only with the IBM-approved part. Recycle or discard the battery as instructed by local regulations. In the United States, IBM has a process for the collection of this battery.

  • Page 15: Class I Laser Product

    4. Inspect the power cable for visible cracks, wear, or damage. Figure 1. AC grounding diagram (50 Hz and 60 Hz) Class I laser product Before the library is used, review the following laser safety information. The product might contain a laser assembly that complies with the performance standards set by the US Food and Drug Administration for a Class I laser product.

  • Page 16: Rack Safety

    Rack safety The following general safety information must be used for all rack mounted devices. DANGER v Always lower the leveling pads on the rack cabinet. v Always install stabilizer brackets on the rack cabinet. v To avoid hazardous conditions because of uneven mechanical loading, always install the heaviest devices in the bottom of the rack cabinet.
  • Page 17 CAUTION: v Do not install a unit in a rack where the internal rack ambient temperatures might exceed the manufacturer's recommended ambient temperature for all your rack mounted devices. v Do not install a unit in a rack where the air flow is compromised. Ensure that air flow is not blocked or reduced on any side, front, or back of a unit that is used for air flow through the unit.

  • Page 18: Power Cords

    CAUTION: Removing components from the upper positions in the rack cabinet improves rack stability during relocation. Follow these general guidelines whenever you relocate a populated rack cabinet within a room or building: v Reduce the weight of the rack cabinet by removing equipment, starting at the top of the rack cabinet.

  • Page 19: End Of Life (Eol) Plan

    For units intended to be operated at 115 volts: Use a UL-listed and CSA-certified cord set consisting of a minimum 18 AWG, Type SVT or SJT, three-conductor cord, a maximum of 15 feet in length and a parallel blade, grounding-type attachment plug rated 15 amperes, 125 volts.
  • Page 20 IBM TS2270: Setup, Operator, and Service Guide Machine Type 3580 Model H7S...

  • Page 21: Environmental Notices

    Environmental notices The environmental notices that apply to this product are provided in the Environmental Notices and User Guide, Z125-5823-xx manual. A copy of this manual is located on the publications CD. © Copyright IBM Corp. 2010, 2015...
  • Page 22 xxii IBM TS2270: Setup, Operator, and Service Guide Machine Type 3580 Model H7S...

  • Page 23: Preface

    Preface This guide describes how to install and use the IBM TS2270 tape drive. Chapter 1, “Introduction,” on page 1 describes the product, supported servers, operating systems, and device drivers, and lists hardware specifications. Chapter 2, “Installation,” on page 9 gives unpacking, set up, and configuration information.
  • Page 24 It also gives the requirements for adapters, and tells how to configure servers to use the device driver with the Ultrium family of devices. You can obtain this reference at the website http://www.ibm.com/support/fixcentral v IBM Tape Device Drivers Programming Reference, GA32-0566, supplies information to application developers who want to integrate their open-systems applications with IBM supported Ultrium hardware.

  • Page 25: Chapter 1. Introduction

    Chapter 1. Introduction The IBM TS2270 Tape Drive is a high-performance, high-capacity data-storage device that is designed to back up and restore open systems applications. It is the seventh generation in the Ultrium series of products. It is available with a Serial Attached SCSI interface (SAS).

  • Page 26: Front Panel Of The Drive

    Front panel of the drive Figure 3. Front panel element descriptions Cartridge unload button Fault light (amber) Ready light (green) Single Character Display (SCD) Encryption light (white) SCD dot Drive power button Rear panel of the drive Figure 4. Drive rear panel element descriptions - dual SAS ports Power receptacle Fan vent SAS connectors...

  • Page 27: Drive Performance

    Drive performance If you run applications that are highly dependent on tape-processing speed, take advantage of the significant performance improvements that are provided by this tape drive. Table 1. Performance characteristics Performance Characteristics TS2270 Tape Drive Native data rate 300 MB/s (with Ultrium 7 media) Maximum sustained data rate (at maximum compression) 600 MB/s Burst data rate...

  • Page 28: Channel Calibration

    Table 2. Performance parameters Ultrium Generation Media Generation 7 Generation 6 Generation 5 Generation 4 media Media Media Media Speed matching 300.0 160.0 140.0 120.0 data rates 283.01 150.77 130.0 113.1 (MB/sec) 266.99 141.54 120.0 106.0 249.99 132.31 112.7 99.2 232.99 123.08 105.5...

  • Page 29: Inhibiting Firmware Down-Leveling

    manufacturing time. Each drive receives a unique serial number and certificate. The T10 Application can validate each drive instance by checking the drive's digital certificate. ® Application-managed encryption is supported on AIX , Windows Server, Linux, and Solaris. Encryption requires current device drivers, available on the website http://www.ibm.com/support/fixcentral.

  • Page 30: Ethernet Port

    Note: If you do not have Internet access and you need information about device drivers, contact your sales representative. ® ® Note: The device driver for System i servers is included in the OS/400 operating system. Ethernet port The IBM TS2270 Tape Drive has a single 1 Gbps Ethernet port on the rear panel, with an RJ45 connector.
  • Page 31 Table 3. Specifications (continued) Physical Specifications Specification Dimensions Maximum altitude 12192 m (40,000 ft) for shipping Environmental Specifications Environmental Operating Storage Shipping Factor -40 to 60°C (-40 to -40 to 60°C (-40 to Temperature 10 - 38°C (50 - 100°F) 140°F) 140°F) Relative humidity...
  • Page 32 IBM TS2270: Setup, Operator, and Service Guide Machine Type 3580 Model H7S...

  • Page 33: Chapter 2. Installation

    Chapter 2. Installation This is a customer setup unit. It is the customer's responsibility to install this product. Installation involves the following steps: 1. “Avoiding drive damage” 2. “Unpacking the drive” 3. “Verifying the shipment” on page 10 4. “Installing the rack mount kit (optional)” on page 10 5.

  • Page 34: Verifying The Shipment

    1. Inspect the unit for shipping damage. If there is damage, do not install the unit, and report the damage immediately. Contact your place of purchase. 2. Locate the label on the bottom panel of the unit with the machine type, model number, and serial number of the unit.

  • Page 35: Positioning The Tape Drive

    Positioning the tape drive Position the unit so it is convenient to the server. The only restrictions are the length of the power cord and the length of the cable to the server. Recommended locations are v Away from high-traffic areas, especially if the floor is carpeted. v Out of printer or copy rooms to avoid toner and paper dust.

  • Page 36: Connecting Power

    Figure 6. Example of connecting the SAS device to two servers Tape drive SAS host adapter SAS connector Servers SAS cables 4. Ensure that the host adapter and the server are configured correctly for a SAS bus operation. Refer to the host adapter and server documentation for instructions.

  • Page 37: Configuring The Tape Drive To A Server/Host

    If you do not intend to use the tape drive with a commercial software application, refer to the IBM Ultrium Device Drivers Installation and User's Guide. Configuring the tape drive to a server/host 1. Ensure that the tape drive is powered on. 2.

  • Page 38: Updating The Firmware With An Fmr Tape Cartridge

    v The tool 's primary function is thoroughly testing a drive. However, if the library is online to the server/host where the tool resides, ITDT communicates with the drive through the library to load and unload a test cartridge, exercising some library functions.

  • Page 39: Registering For My Support

    5. At the password prompt, press Enter. No response is needed. 6. Type bin to set the communication mode to binary. 7. Type put <firmware name> to transfer the firmware to the drive. Replace <firmware name> with the actual firmware name. The drive resets automatically when the transfer is complete and the FTP session closes.
  • Page 40 IBM TS2270: Setup, Operator, and Service Guide Machine Type 3580 Model H7S...

  • Page 41: Chapter 3. Operations

    Chapter 3. Operations Operating the drive involves the front panel items: v Power button v Single-character Display (SCD) v SCD dot v Ready and Fault status lights v Unload button v Encryption status light Operating modes The drive functions in these modes: v Operation mode - functions include reading and writing data, cartridge manipulation, error reporting, and updating firmware with an FMR cartridge.

  • Page 42: Status Lights

    “Diagnostic and maintenance functions” on page 25 lists the single-character codes that represent diagnostic or maintenance functions. To initiate a function, the unit must be in maintenance mode. The SCD is blank during normal operation. SCD dot If a drive memory dump is present while the drive is in maintenance mode, a single dot illuminates in the lower right corner of the SCD (see 6 in “Front panel of the drive”...

  • Page 43: Meaning Of Status Lights And Single-Character Display (Scd)

    Table 4. Meaning of Status lights and single-character display (SCD) If the and the and the green amber Fault Encryption and the SCD and the SCD Ready Meaning Status Light Status Light is... dot is... Status is... is... Light is... The drive has no power or is powered off.
  • Page 44 Table 4. Meaning of Status lights and single-character display (SCD) (continued) If the and the and the green amber Fault Encryption and the SCD and the SCD Ready Meaning Status Light Status Light is... dot is... Status is... is... Light is... On/Off On/Off On/Off...

  • Page 45: Unload Button

    Table 4. Meaning of Status lights and single-character display (SCD) (continued) If the and the and the green amber Fault Encryption and the SCD and the SCD Ready Meaning Status Light Status Light is... dot is... Status is... is... Light is... Power must not be removed from the drive until the microcode update is complete.

  • Page 46: Inserting A Tape Cartridge

    Table 5. Functions that the Unload Button completes (continued) Unload Button Function How to Initiate the Function Reset the drive Press and hold Unload until the drive begins the reset procedure (Fault light turns on when reset starts). Note: If a tape cartridge is loaded in the drive, it unloads the tape. Repeat the "Reset the drive"...

  • Page 47: Removing A Tape Cartridge

    Removing a tape cartridge To remove a tape cartridge: 1. Ensure that the drive is powered-on. 2. Press Unload. The drive rewinds the tape and partially ejects the cartridge. The Ready light flashes while the tape rewinds, then goes out before the cartridge partially ejects.

  • Page 48: Cleaning The Tape Drive

    Cleaning the tape drive Clean the exterior surface of the tape drive with a damp towel. If a liquid all-purpose cleaner is used, apply it to the towel. Do not spray the tape drive. Do not clean the interior of the tape drive; damage might result. Tape Drive Status web page The status of the tape drive is accessible from the tape drive’s ethernet port.

  • Page 49: Diagnostic And Maintenance Functions

    Figure 9. Drive Status web page - topic details The web page format is changed to text mode by selecting the “Text Only version” box near the top of the web page. In text mode, the tape drive status information can be copied and pasted easily if it must be sent to support personnel.
  • Page 50 Display (SCD), and directs you to the instructions for performing the function. It is recommended that you use a customer-supplied scratch (blank) data cartridge for diagnostic testing. The diagnostic and maintenance functions are not supported on the WORM and partitioned data tape cartridges. Table 6.

  • Page 51: Entering Maintenance Mode

    Table 6. Diagnostic and maintenance functions (continued) Function Diagnostic or Maintenance Function Instructions Location Code Fast Read/Write Test: Performs tests to ensure that the “Function code J: Fast read/write test” on drive can read from and write to tape. page 37 Load/Unload Test: Tests the drive's ability to load and “Function code L: Load/unload test”...

  • Page 52: Function Code 1: Run Drive Diagnostics

    1. Place the drive in Maintenance mode. For instructions, see“Entering Maintenance mode” on page 27. 2. To exit Maintenance mode, see “Exiting Maintenance mode” on page 27. The drive exits Maintenance mode automatically after it completes a maintenance function or after 10 minutes if no action occurred. Function code 1: Run drive diagnostics Approximate Run Time = 5 minutes per loop Total Number of Loops = 1...

  • Page 53: Function Code 2: Update Drive Firmware From Fmr Tape

    71. To clear the error either turn the power off and then on again, or reboot the drive by pressing and holding Unload for 10 seconds. Function code 2: Update drive firmware from FMR tape Attention: When drive firmware is updated, do not turn the drive off until the update is complete or the firmware might be lost.

  • Page 54: Function Code 4: Force A Drive Dump

    2. Press Unload once per second until displays in the SCD. (If you cycle past the wanted code, press Unload once per second until the code reappears.) 3. Press and hold Unload for three or more seconds, then release it to select the function.

  • Page 55: Function Code 6: Run Host Interface Wrap Test

    2. Press Unload once per second until displays in the SCD. If you cycle past the wanted code, press Unload once per second until the code reappears. 3. Press and hold Unload for three or more seconds, then release it to select the function.

  • Page 56: Function Code 7: Run Rs-422 Wrap Test

    a. Index through the Maintenance mode options until appears in the SCD. b. Press and hold Unload for 3 seconds to select Function code c. After Function code is selected, the SCD displays option d. Press Unload within 5 seconds to make a different selection. If no other selection is made, the drive completes option Continue to press Unload once per second to cycle through the following functions:...

  • Page 57: Function Code 8: Unmake Fmr Tape

    3. Press Unload once per second until appears in the Single-character Display (SCD). If you cycle past , continue to press Unload until the code is displayed again. 4. To select the function, press and hold Unload for 3 seconds. After you select the function, flashes and the drive automatically starts the test.

  • Page 58: Function Code 9: Display Error Code Log

    Function code 9: Display error code log Function code displays the last 10 error codes, one at a time (the codes are ordered; the most recent is presented first and the oldest is presented last). If there are no errors in the log, function code displays in the Single-character Display (SCD) and exits Maintenance Mode.

  • Page 59: Function Code F: Write Performance Test

    Attention: When you complete this test, data on the suspect tape is overwritten. Note: If you inserted an invalid tape cartridge (Ultrium 3, Ultrium 4, or WORM tape cartridge), error code displays in the SCD. If you inserted a write-protected cartridge, or the media has read-only compatibility (Ultrium 5 tape cartridge), error code displays in the SCD.

  • Page 60: Function Code H: Test Head

    1. Place the drive in Maintenance mode. For instructions, see “Entering Maintenance mode” on page 27. 2. Press Unload once per second until displays in the SCD. (If you cycle past the wanted code, press Unload once per second until the code reappears.) 3.

  • Page 61: Function Code J: Fast Read/Write Test

    2. Press Unload once per second until displays in the SCD. (If you cycle past the wanted code, press Unload once per second until the code reappears.) 3. Press and hold Unload for three or more seconds, then release it to select the function.

  • Page 62: Function Code L: Load/Unload Test

    3. Press and hold Unload for three or more seconds, then release it to select the function. The SCD changes to a flashing , requesting a cartridge. 4. Insert a scratch (blank) data cartridge. The SCD changes to a flashing the tape drive runs the tests.

  • Page 63: Function Code P: Post Error Reporting Enabled

    71. To clear the error either turn the power off and then on again, or reboot the drive by pressing and holding Unload for 10 seconds. Function code P: Post Error Reporting enabled When Post Error Reporting is enabled, deferred-check conditions are reported to the host and temporary errors are reported in the sense data.

  • Page 64: Tape Drive Diagnostic And Maintenance Web Page

    Tape drive diagnostic and maintenance web page Several of the tape drive’s maintenance functions are run with the tape drive’s ethernet port. These functions are the same maintenance functions that are run with Unload on the drive’s front panel. Refer to the “Diagnostic and maintenance functions” on page 25 section in this User’s Guide for information about these maintenance functions.
  • Page 65 The status of the maintenance function is shown under the Drive Response. The web page is static so it must be refreshed frequently to show the current maintenance function status. Press Cancel now or Cancel at end of loop to stop the maintenance function. It can take several minutes for the maintenance function to end.
  • Page 66 IBM TS2270: Setup, Operator, and Service Guide Machine Type 3580 Model H7S...

  • Page 67: Chapter 4. Ultrium Media

    Chapter 4. Ultrium media IBM Ultrium media is available in the following types: v Data cartridge v WORM (Write Once, Read Many) cartridge v Cleaning cartridge To ensure that your IBM Ultrium tape drive conforms to IBM's specifications for reliability, use only IBM LTO Ultrium tape cartridges. You can use other LTO-certified data cartridges, but they might not meet the standards of reliability that are established by IBM.

  • Page 68: Cartridge Types And Colors

    Table 7. Cartridge types and colors (continued) Type Color Ultrium 5 WORM Burgundy and Silvery gray Ultrium 4 Green Ultrium 4 WORM Green and Silvery gray Ultrium 3 Slate Blue Ultrium 3 WORM Slate Blue and Silvery gray Ultrium 2 Purple Ultrium 1 Black...

  • Page 69: Cartridge Compatibility

    The write-protect switch ( 4 in Figure 11 on page 43) prevents data from being written to the tape cartridge. For information, see “Write-Protect switch” on page The label area ( 5 in Figure 11 on page 43) provides a location to place a label. For information, see “Bar code label”...

  • Page 70: Worm (Write Once, Read Many) Cartridges

    WORM (Write Once, Read Many) cartridges Certain records retention and data security applications require a Write Once, Read Many (WORM) method for storing data on tape. The LTO Ultrium 4 and later drives enable WORM support when a WORM tape cartridge is loaded into the drive.

  • Page 71: Worm Requirements

    WORM requirements To add WORM capability to your IBM LTO Ultrium 7 drives, you must use either IBM Ultrium 7 6000 GB WORM tape cartridges or IBM Ultrium 6 2500 GB WORM tape cartridges. See “Ordering media supplies” on page 61. Cleaning cartridge A specially labeled IBM LTO Ultrium Cleaning Cartridge is used to clean the drive head.

  • Page 72: Ultrium Tape Drive

    Table 11. Bar code label requirements for Ultrium tape drives and libraries Ultrium Tape Drive/Library Bar Code Label Requirements 3573 Required 3576 Required 3580 Not required 3581 Required with optional Bar Code Reader 3582 Required 3583 Required 3584 Required When read by a library 's bar code reader, the bar code identifies the cartridge 's VOLSER to the library.

  • Page 73: Guidelines For Bar Code Labels

    To determine the complete specifications of the bar code and the bar code label, visit the web at http://www.ibm.com/ and enter "IBM LTO Ultrium Cartridge Label Specification" in the search box. Orcontact your IBM sales representative. When a bar code label is attached to a tape cartridge, place the label only in the recessed label area (see 5 in Figure 11 on page 43).

  • Page 74: Write-Protect Switch

    Write-Protect switch The position of the write-protect switch on the tape cartridge (see 1 ) determines whether you can write to the tape. If the switch is set to: v The locked position (solid red), data cannot be written to the tape. v The unlocked position (black void), data can be written to the tape.

  • Page 75: Ensuring Proper Packaging

    v Ensure that anyone who handles tape is properly trained in handling and shipping procedures. This training includes operators, users, programmers, archival services, and shipping personnel. v Ensure that any service or contract personnel who complete archiving procedures are properly trained in media-handling procedures. v Include media-handling procedures as part of any services contract.

  • Page 76: Proper Acclimation And Environmental Conditions

    Figure 16. Double-boxing tape cartridges for shipping Proper acclimation and environmental conditions v Before you use a tape cartridge, acclimate it to the operating environment for 24 hours or the time necessary to prevent condensation in the drive. The time varies, depending on the environmental extremes to which the cartridge was exposed.

  • Page 77: Handling The Cartridge Carefully

    Figure 17. Checking for gaps in the seams of a cartridge v Check that the leader pin is properly seated (see 2 in Figure 18 on page 55). v If you suspect that the cartridge was mishandled but it appears usable, copy any data onto a good cartridge immediately for possible data recovery.

  • Page 78: Repositioning Or Reattaching A Leader Pin

    Improper placement of leader pin. See Figure 18 on page 55. The leader pin is misaligned. 1. Look for cartridge damage. 2. Use the IBM Leader Pin Reattachment Kit (part number 08L9129) to correctly seat the pin (see “Repositioning or reattaching a leader pin”). Then, immediately use data recovery procedures to minimize chances of data loss.

  • Page 79: Leader Pin In The Incorrect And Correct

    Figure 18. Leader pin in the incorrect and correct positions. The cartridge door is open and the leader pin is visible inside the cartridge. To reposition the leader pin: 1. Slide open the cartridge door ( 1 in Figure 19) and locate the leader pin 2 (you might need to shake the cartridge gently to roll the pin toward the door).

  • Page 80: Reattaching A Leader Pin

    becomes taut. Figure 20. Rewinding the tape into the cartridge 6. Remove the rewind tool by pulling it away from the cartridge. 7. If you suspect that the cartridge was mishandled but it appears usable, copy any data onto a good cartridge immediately for possible data recovery. Discard the mishandled cartridge.

  • Page 81: Leader Pin Reattachment Kit

    Figure 21. Leader pin reattachment kit This procedure describes how to reattach a leader pin. To reattach a leader pin with the IBM leader pin reattachment kit: 1. Attach the leader pin attach tool ( 1 in Figure 22) to the cartridge 2 so that the tool 's hook 3 latches into the cartridge 's door 4 .

  • Page 82: Winding The Tape Out Of The Cartridge

    you see the end of the tape inside the cartridge. Then, slowly turn the rewind tool counterclockwise to bring the tape edge toward the cartridge door 3 . 3. Continue to turn the rewind tool counterclockwise until approximately 13 cm (5 in.) of tape hangs from the cartridge door.

  • Page 83: Attaching The Leader Pin To The Tape

    Attention: To prevent the leader pin from rolling into the cartridge, in the following step use care when the tape is folded over the pin. 10. Fold the tape over the leader pin and hold it with your fingers (see Figure 25). Note: Use care to ensure that the tape is centered over the leader pin.

  • Page 84: Environmental And Shipping Specifications For Tape Cartridges

    Environmental and shipping specifications for tape cartridges Before you use a tape cartridge, acclimate it to the operating environment for 24 hours or the time necessary to prevent condensation in the drive. The time varies, depending on the environmental extremes to which the cartridge was exposed. The best storage container for the cartridges (until they are opened) is the original shipping container.

  • Page 85: Ordering Media Supplies

    If you burn the cartridge and tape, ensure that the incineration complies with all applicable regulations. Ordering media supplies Table 15 lists the cartridges and media supplies that you can order for the drive. Table 15. Media supplies Supply Item Methods of Ordering 20-PACK IBM LTO Ultrium 7 6000 GB Data Order the cartridge from your IBM Sales Representative or...
  • Page 86 Table 15. Media supplies (continued) Supply Item Methods of Ordering Order the cartridge from your IBM Sales Representative or 20-PACK IBM LTO Ultrium 5 1500 GB Data Cartridge (with attached labels) any authorized IBM Business Partner by specifying Machine Type 3589 Model 014. Specify the VOLSER characters that you want.

  • Page 87: Ordering Bar Code Labels

    Table 15. Media supplies (continued) Supply Item Methods of Ordering Order as part number 08L9870 through an IBM-authorized IBM LTO Ultrium 2 200 GB Data Cartridge distributor. Order VOLSER labels separately (see “Ordering bar code labels”). IBM LTO Ultrium 1 100 GB Data Cartridge Order as part number 08L9120 through an IBM-authorized distributor.
  • Page 88 IBM TS2270: Setup, Operator, and Service Guide Machine Type 3580 Model H7S...

  • Page 89: Chapter 5. Troubleshooting

    Chapter 5. Troubleshooting If you encounter problems when running the drive, refer to the flowchart in Figure 26. For explanations of codes on the Single-character Display (SCD), see “Single-character display (SCD)” on page 17. Review the “Pre-call checklist” on page 68 before calling IBM Technical Support. Start 1.

  • Page 90: Procedure 2: Inspecting A Cartridge For Damage

    The ITDT utility (see “ITDT firmware update, dump retrieval and library/drive test tool” on page 13) is used to update the firmware level and to capture a drive memory dump that might be requested by technical support to aid in problem analysis.

  • Page 91: Procedure 3: Checking Sas Host Connections

    2. Inspect the cartridge case, the cartridge door, and the write-protect switch for damage. 3. Inspect the rear of the cartridge (the part that you load first into the tape load compartment). Ensure that there are no gaps in the seam of the cartridge case. See 1 in Figure 17 on page 53 and 4 in Figure 19 on page 55.

  • Page 92: Resolving Problems Reported By The Server

    4. For testing, select the Test Device (t) option. Note: This option completes a series of LOADS, UNLOADS, and WRITE/READ operations. Both tape drive control commands and data are sent to the device over the interface bus. 5. If allowed to complete, the test runs for at least 30 minutes. At any time an ABORT (a) is entered to end the device test early if it is determined that interface communications are satisfactorily achieved.

  • Page 93: Replacing The Tape Drive

    3. Verify that your device drivers are at the most recent level: v For IBM device drivers, visit the web. v For the device drivers of independent software vendors (ISVs), visit the appropriate third-party website. 4. Verify whether your hardware and software configuration is supported. To determine the latest supported attachments, visit the web.

  • Page 94: Rid Tag On Rear Panel

    IBM REPAIR IDENTIFICATION TAG REPAIR ID TAG PART NUMBER 19P5941 ATTENTION: 1. A Repair ID tag maintains the original serial number record of the machine and allows IBM to entitle the machine for future maintenance or warranty service. Mail in exchange requires the completion and securing a Repair ID tag (part number 19P5941) to the replacement unit.

  • Page 95: Appendix A. Error Codes And Messages

    Appendix A. Error codes and messages If the drive detects a permanent error, it displays the error code on the SCD and flashes the Fault light (Ready light is Off). v Make note of the SCD error code before a cartridge is removed or the SCD error code is cleared.
  • Page 96 Table 17. Error codes on the Single-character Display (continued) Error Code Cause and Action Firmware problem. The tape drive determined that a firmware error occurred. Complete this action: 1. Collect a drive memory dump. Note: Do not force a new memory dump; the tape drive created one. v Server 's host interface with a device driver utility or system tool such as ITDT.
  • Page 97 Table 17. Error codes on the Single-character Display (continued) Error Code Cause and Action Problems with Writing Data If the problem occurred while the tape drive was writing data to the tape, retry the operation with a different cartridge: v If the operation succeeds, the original cartridge was defective. Copy data from the defective cartridge and discard it.
  • Page 98 Table 17. Error codes on the Single-character Display (continued) Error Code Cause and Action Media error. The tape drive determined an error occurred because of a faulty tape cartridge or an invalid tape cartridge. Ensure that the tape cartridge is the correct media type: v Ultrium 1, 2, 3, and 4 cartridges are not supported in the Ultrium 7 tape drive.
  • Page 99 Table 17. Error codes on the Single-character Display (continued) Error Code Cause and Action Degraded operation. The tape drive determined that a problem occurred which degraded the operation of the tape drive, but it did not restrict continued use. If the problem persists, determine whether the problem is with the drive or the media.
  • Page 100 Table 17. Error codes on the Single-character Display (continued) Error Code Cause and Action Encryption Error. Displayed when the drive detects an error that is associated with an encryption operation. If the problem occurred while the tape drive was writing data to, or reading data from, tape: 1.

  • Page 101: Appendix B. Tapealert Flags

    Appendix B. TapeAlert flags TapeAlert is a patented technology and standard of the American National Standards Institute (ANSI) that defines conditions and problems that are experienced by tape drives. The technology enables a server to read TapeAlert flags from a tape drive through the host interface. The server reads the flags from Log Sense Page 0x2E.
  • Page 102 IBM TS2270: Setup, Operator, and Service Guide Machine Type 3580 Model H7S...

  • Page 103: Appendix C. Ordering Optional Features, Replacement Parts, And Power Cords

    Appendix C. Ordering optional features, replacement parts, and power cords For ordering information, refer to the following sections: v “Optional features” v “Replacement parts” v “Power cords” on page 80 For information about ordering media and bar code labels, see “Ordering media supplies”...
  • Page 104 Power cords To avoid electrical shock, a power cord with a grounded attachment plug is provided. Use only properly grounded outlets. The table lists the power cord part number, feature code, the country, or region where the power cord can be used, and the plug 's standard reference.
  • Page 105 Table 20. Power cords (continued) Description, Feature Plug Standard Country or Region Index Number in Code (FC), and Part Reference Figure 28 on page 83 Number (PN) Denmark DK2-5A Denmark v 2.8 m, 250 V v FC 9821 v PN 39M5130 South Africa SABS 164 Bangladesh, Burma, Pakistan, South Africa, Sri Lanka...

  • Page 106: Types Of Receptacles

    Table 20. Power cords (continued) Description, Feature Plug Standard Country or Region Index Number in Code (FC), and Part Reference Figure 28 on page 83 Number (PN) Korea HV** KS C8305, Korea K60884-1 v 2.8 m, 250 V v FC 9844 v PN 39M5219 India HV** IS 6538...

  • Page 107: Types Of Receptacles

    Figure 28. Types of receptacles Appendix C. Ordering optional features, replacement parts, and power cords...
  • Page 108 IBM TS2270: Setup, Operator, and Service Guide Machine Type 3580 Model H7S...

  • Page 109: Appendix D. Installing A 19-Inch Rack Mount Kit (Optional)

    Appendix D. Installing a 19-inch rack mount kit (optional) Before you begin, read these instructions to familiarize yourself with the installation procedure. Rack safety This general safety information must be used for all rack-mounted devices: DANGER v Always lower the leveling pads on the rack cabinet. v Always install stabilizer brackets on the rack cabinet.
  • Page 110 CAUTION: v Do not install a unit in a rack where the internal rack ambient temperatures exceeds the manufacturer 's recommended ambient temperature for all your rack-mounted devices. v Do not install a unit in a rack where the air flow is compromised. Ensure that air flow is not blocked or reduced on any side, front, or back of a unit that is used for air flow through the unit.

  • Page 111: Verify Kit Contents

    CAUTION: Removing components from the upper positions in the rack cabinet improves rack stability during relocation. Follow these general guidelines whenever you relocate a populated rack cabinet within a room or building: v Reduce the weight of the rack cabinet by removing equipment, starting at the top of the rack cabinet.

  • Page 112: Installing The Shelf

    Installing the shelf 1. Decide at what level you want to install the shelf. The 3580 requires 3 units (EIAs) of rack space (see 2 in Figure 29). Note: All vertical rack measurements are given in rack units (U). One U is equal to 4.45 cm (1.75 in.).

  • Page 113: Removing The Shelf From The Rack

    Figure 30. Rear view of shelf with cables attached to rack rails with tie wraps The shelf installation is complete. You can now install your equipment on the shelf. Removing the shelf from the rack To remove the shelf from the rack, reverse the steps in the installation procedure. Appendix D.
  • Page 114 IBM TS2270: Setup, Operator, and Service Guide Machine Type 3580 Model H7S...

  • Page 115: Appendix E. Information For Trained Service Personnel

    Appendix E. Information for trained service personnel Attention v It is strongly recommended that the drive and stuck tape be returned to IBM for removal and recovery. v If the cartridge in the drive is an INPUT tape containing ACTIVE or 'ONLY COPY' data (i.e., there is no backup), eject commands issued at the host fail to unload the tape, and power-cycling the drive fails to eject the cartridge, make no further attempts to unload this tape.

  • Page 116: Removing The Screws That Secure The Cover And Internal Drive

    Figure 31. Removing the screws that secure the cover and internal drive 5. Return the unit to its upright position. 6. Gently push the drive 's rear panel to remove the chassis from the cover (see Figure 32 on page 93). IBM TS2270: Setup, Operator, and Service Guide Machine Type 3580 Model H7S...

  • Page 117: Step 2. Removing The Internal Drive

    Step 2. Removing the internal drive Figure 32. Removing cables from the internal drive 1. Unplug the SAS interface cable and the ethernet interface cable ( 1 and 2 in Figure 32) from the drive. Disconnecting the internal SAS interface cable disconnects both the SAS interface and electrical power from the drive.

  • Page 118: Manually Removing A Tape Cartridge

    Figure 33. Releasing the drive from the chassis 3. Slide the internal drive forward towards the front of the chassis to clear the front bezel. Figure 34. Sliding the drive forward Manually removing a tape cartridge This Procedure is to be performed by IBM service personnel only. The purpose of this section is to assist you in determining the condition of the cartridge or the magnetic tape and to direct you to the procedure you must follow to remove the cartridge.

  • Page 119: Before You Begin

    v Determine from the customer if the cartridge contains critical customer data. If the cartridge contains sensitive data that cannot leave the site, inform the customer that certain failure conditions diagnostic tests are done to test the drive for continued use. v The following removal procedures can destroy customer data! Use extreme care when handling or removing the customer’s tape cartridges to minimize tape damage and lost data.

  • Page 120: Tape Spooled Off Supply Reel

    a. To remove the drive bezel, pull the right side of the bezel from the front of the drive, then pull the left side of the bezel out of the frame of the drive. b. Remove the cover of the internal drive: 1) Remove the four cover-mounting screws ( 1 in Figure 35).

  • Page 121: Rewinding Tape Into Cartridge

    5. Turn the supply reel ( 4 in Figure 36) clockwise, allowing the moistened tape to adhere to the hub as it winds around the supply reel (inside the cartridge). Figure 36. Rewinding tape into cartridge Loader motor worm gear Takeup reel motor Outer guide rail Supply reel motor...

  • Page 122: Tape Pulled From Or Broken Near Leader Pin

    Tape pulled from or broken near leader pin Figure 37. Drive with cover removed to reveal gear train. Threader Threader Loader motor intermediate mechanism worm gear gear gear 1. Pull out tape from the takeup reel. Note: If there is more than approximately 0.6 m (2 ft.) of tape on the takeup reel, go to “Tape broken in mid-tape”...

  • Page 123: Tape Broken In Mid-Tape

    7. Rotate the threader intermediate gear ( 1 in Figure 37 on page 98) counterclockwise until the leader block is in front of the read/write head. This action moves the LBA out of the cartridge. Figure 38. Leader block assembly (LBA) Loader motor worm gear Leader block assembly (LBA) 8.

  • Page 124: Tape Tangled Along Tape Path

    Figure 39. Rewinding tape into cartridge Loader motor worm gear Takeup reel motor Outer guide rail Supply reel motor WARNING: DO NOT TOUCH 7. Reassemble the drive by reversing the procedure in Step 4 in “Beginning procedure” on page 95. 8.

  • Page 125: No Apparent Failure Or Damage To Tape

    Figure 40. Rewinding tape into cartridge Loader motor worm gear Takeup reel motor Outer guide rail Supply reel motor WARNING: DO NOT TOUCH 3. Turn the supply reel ( 4 in Figure 40) clockwise. 4. Continue spooling into the cartridge until the tape is taut and remains within the flanges of the tape guiding rollers.

  • Page 126: Rewinding Tape Into Cartridge

    Figure 41. Rewinding tape into cartridge Loader motor worm gear Takeup reel motor Outer guide rail Supply reel motor WARNING: DO NOT TOUCH 2. Begin spooling the tape back into the cartridge by turning the supply reel motor ( 4 in Figure 41) clockwise. 3.

  • Page 127: Drive With Cover Removed To Reveal Gear Train

    Figure 42. Drive with cover removed to reveal gear train. Threader Threader Loader motor intermediate mechanism worm gear gear gear 5. As the leader pin is secured in the cartridge, you hear the leader pin retention spring clips click into place. If you do not hear the click, continue rolling until the threader intermediate gear ( 1 in Figure 42) stops.

  • Page 128: Replacing The Internal Drive

    8. Rotate the loader motor worm gear ( 3 in Figure 43 on page 103) counterclockwise as viewed from the front of the drive until it stops. 9. Remove the cartridge from the cartridge loader tray. 10. Reassemble the drive by reversing the procedure in Step 4 in “Beginning procedure”...

  • Page 129: Notices

    Notices The information provided by this media supports the products and services described with consideration for the conditions described herein. IBM may not offer the products, services, or features discussed in this document in other countries. Consult your local IBM representative for information on the products and services currently available in your area.

  • Page 130: Trademarks

    sites. The materials at those Web sites are not part of the materials for this IBM product and use of those Web sites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

  • Page 131: Electronic Emission Notices

    v zSeries IBM, the IBM logo, and ibm.com are trademarks or registered trademarks of International Business Machines Corporation in the United States, other countries, or both. If these and other IBM trademarked terms are marked on their first occurrence in this information with a trademark symbol ((R) or (TM)), these symbols indicate U.S.

  • Page 132: Industry Canada Compliance Statement

    Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors, or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user's authority to operate the equipment.
  • Page 133 Dieses Produkt entspricht den Schutzanforderungen der EU-Richtlinie 2004/108/EG zur Angleichung der Rechtsvorschriften über die elektromagnetische Verträglichkeit in den EU-Mitgliedsstaaten und hält die Grenzwerte der EN 55022 Klasse A ein. Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben.

  • Page 134: People's Republic Of China Class A Electronic Emission Statement

    People's Republic of China Class A Electronic Emission statement Taiwan Class A compliance statement Taiwan contact information This topic contains the product service contact information for Taiwan. IBM Taiwan Product Service Contact Information: IBM Taiwan Corporation 3F, No 7, Song Ren Rd., Taipei Taiwan Tel: 0800-016-888 Japan VCCI Council Class A statement IBM TS2270: Setup, Operator, and Service Guide Machine Type 3580 Model H7S...

  • Page 135: Japan Electronics And Information Technology Industries Association (Jeita) Statement (Less Than Or Equal To 20 A Per Phase)

    Japan Electronics and Information Technology Industries Association (JEITA) statement (less than or equal to 20 A per phase) Japan Electronics and Information Technology Industries Association (JEITA) statement (greater than 20 A per phase) Korean Communications Commission (KCC) Class A Statement Russia Electromagnetic Interference (EMI) Class A statement Notices...
  • Page 136 IBM TS2270: Setup, Operator, and Service Guide Machine Type 3580 Model H7S...

  • Page 137: Glossary

    Glossary This glossary defines the special terms, ANSI American National Standards Institute. abbreviations, and acronyms that are used in this archive publication. If you do not find the term that you To collect and store files in a designated are looking for, refer to the index or to the place.
  • Page 138 converting them into either the ASCII or centimeter (cm) EBCDIC digital character code. One one-hundredth of a meter (0.01 m). Approximately 0.39 inch. bezel Decorative and safety cover. channel command bicolored An instruction that directs a data channel, Having two colors. control unit, or device to complete an Either of the digits 0 or 1 when used in operation or set of operations.
  • Page 139 data Any representations such as characters or differential analog quantities to which meaning is or See High Voltage Differential (HVD). might be assigned. direct access storage data buffer A storage device in which the access time The storage buffer in the control unit. is independent of the location of the data.
  • Page 140 EPROM hardware circuitry. An example of Erasable programmable read only firmware is the Basic Input/Output memory. System (BIOS) in read-only memory (ROM) on a PC motherboard. Equipment check. FLASH EEPROM equipment check An electrically erasable programmable An asynchronous indication of a read-only memory (EEPROM) that can be malfunction.
  • Page 141 Generation 3 The informal name for the hertz (Hz) third-generation version of the IBM Unit of frequency. One hertz equals one Ultrium Tape Drive. The Generation 3 cycle per second. drive has a native storage capacity of up to 400 GB per cartridge and a native Hexadecimal.
  • Page 142 initial microprogram load (IML) Linear Tape-Open (LTO) The action of loading a microprogram A type of tape storage technology that is from an external storage to writable developed by the IBM Corporation, control storage. Hewlett-Packard, and Certance. LTO technology is an “open format” initiator technology, which means that its users The component that runs a command.
  • Page 143 specific job and that is relatively microinstructions that are used in a permanent, even though its contents product as an alternative to hard-wired might change. Synonymous with main circuitry to implement certain functions of file. a processor or other system component. Mega Byte (expressed as data rate in Media information message.
  • Page 144 OPER Operation. Over voltage. rack A unit that houses the components of a storage subsystem, such as the library. overrun Loss of data because a receiving device is rackmount kit unable to accept data at the rate it is A packaged collection of articles that are transmitted.
  • Page 145 SCSI Small computer system interface. special feature A feature that can be ordered to enhance segment the capability, storage capacity, or A part. performance of a product, but is not Select. essential for its basic work. serialize Service representative, see also CE. To change from parallel-by-byte to SRAM serial-by-bit.
  • Page 146 UART Universal asynchronous receiver/transmitter. Universal Serial Bus (USB) An interface standard that manufacturers use to connect peripheral devices (such as tape drives, hard disk drives, and printers) to computers (host servers). Variations of the USB interface have different data transmission rates. The variations include USB 1.1, USB 2.0, USB 3.0.

  • Page 147: Index

    Index Diagnostics (continued) Firmware (continued) copying drive dump to tape 30 updating 13 ac grounding diagram xv disabling post error reporting 39 with FMR tape 13 ac grounding inspection xiv display error code log 34 with ITDT Tool 13 adjust data rate 3 enabling post error reporting 39 FMR tape attaching tape drive to server 5...
  • Page 148 media Write-Protect switch cartridge compatibility 3 setting 50 safety Media 43 end of life plan xix capacity scaling 4 safety information inserting 22 laser compliance xv mid-tape recovery 23 laser safety xv removing 23 safety inspection xiv resolving problems 68 SAS Host Adapter Card Message codes 71 installation 11...