BenQ RE9804FV User Manual

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Interactive Flat Panel

User Manual

RE6504/RE7504/RE8604/RE6504F/RE7504F/RE8604F/

RE6504FV/RE7504FV/RE8604FV/RE9804FV

V 1.02

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Summary of Contents for BenQ RE9804FV

Page 1 Interactive Flat Panel User Manual RE6504/RE7504/RE8604/RE6504F/RE7504F/RE8604F/ RE6504FV/RE7504FV/RE8604FV/RE9804FV V 1.02...
Page 2 BenQ Corporation makes no representations or warranties, either expressed or implied, with respect to the contents of this document. BenQ Corporation reserves the right to revise this publication and to make changes from time to time in the contents thereof without obligation to notify any person of such revision or changes.
Page 3 Available files vary by model. • Make sure your computer is connected to the Internet. • Visit the local website from www.BenQ.com. The website layout and content may vary by region/country. • User manual and related document: www.BenQ.com...
Page 4 Connect the video output ..........................18 Connect to serial port ............................18 Initial setup ..............................19 Enable AMS service ..............................19 Log in to BenQ Board ............................. 20 BenQ service interface ............................20 Set up the Internet connection ........................22 System update ................................26 Google system interface .............................27...
Page 5 Dimensions (RE7504) ............................44 Dimensions (RE8604) ............................45 Dimensions (RE6504F) ............................46 Dimensions (RE7504F) ............................47 Dimensions (RE8604F) ............................48 Dimensions (RE6504FV) ............................49 Dimensions (RE7504FV) ............................50 Dimensions (RE8604FV) ............................51 Dimensions (RE9804FV) ............................52 Supported input signal resolution ....................... 53 Troubleshooting ............................54 2024/10/18...
Page 6 Safety warnings and precautions THIS EQUIPMENT MUST BE GROUNDED To ensure safe operation, the three-pin plug must be inserted only into a standard three-pin power outlet which is effectively grounded through normal household wiring. Extension cords used The lightning flash with arrowhead symbol, within with the equipment must have three cores and be an equilateral triangle, is intended to alert the user correctly wired to provide connection to the ground.
Page 7 Important safety instructions 1. Do not use this apparatus near water. 2. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions. 3. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
Page 8 BenQ ecoFACTS BenQ has been dedicated to the design and development of greener product as part of its aspiration to realize the ideal of the “Bringing Enjoyment ‘N Quality to Life” corporate vision with the ultimate goal to achieve a low-carbon society. Besides meeting international regulatory...
Page 9 BenQ ecoFACTS label lists key eco-friendly design highlights of each product, hoping to ensure that consumers make informed green choices at purchase. Check out BenQ’s CSR Website at http:// csr.BenQ.com/...
Page 10 Package contents Open the sales package and check the contents. If any item is missing or damaged, please contact your dealer immediately. LCD display Power cord (by region) VGA cable x1 Remote control HDMI cable x1 Touch USB cable x1 USB Type-C cable x1 AAA battery x2 * Wall mount (with...
Page 11 Set up the display Please pay attention to the following notes during installation: • This display should be installed by at least two adult persons. Attempting to install this display by only one person may result in danger and injuries. •...
Page 12 Install external PC The rear panel illustrations are for your reference only. The back of the display has four screw holes at its bottom-left side with a dimension of VESA mount 75x75 mm. You can secure the PC onto the display with four screws (maximum torque: 4-5 kgf-cm).
Page 13 Parts of the display and their functions Front panel RE6504/RE7504/RE8604 RE6504F/RE7504F/RE8604F RE6504FV/RE7504FV/RE8604FV/RE9804FV...
Page 14 Built-in camera for video conferences. * With these smart ports, a laptop (connected to BenQ Board via USB Type-C or HDMI + Touch USB) can use the USB devices, speakers, and external cameras from BenQ Board to enhance the conference experience.
Page 15 Rear panel Connections on page 15 for details. The rear panel illustrations are for your reference only. RS232 SPDIF LAN-OUT LAN-IN PC AUDIO-IN Name Description RS232 Serial interface, used for mutual transfer of data between devices. Connects the SPDIF cable from external audio devices to the SPDIF display for audio out.
Page 16 * With these smart ports, a laptop (connected to BenQ Board via USB Type-C or HDMI + Touch USB) can use the USB devices, speakers, and external cameras from BenQ Board to enhance the conference experience. Please note that the built-in array microphone can only be accessed by an OPS source.
Page 17 Remote control Icon Description POWER Turns the display on or off. INPUT Select the input source. Channel return CH RETURN Note: It is only working on some specific regions. INFO Show the information of the current input source. Favorite program Note: It is only working on some specific regions.
Page 18 Icon Description Eye Care Open the Eye Care function in Android. Blank and mute the screen (the screen will turn black) when BLANK the OSD menu is off. Press again to resume. MENU Activate the OSD menu. FREEZE Freeze the screen. Confirm the selected options or save changes.
Page 19 Use BenQ Board by remote control Aim the remote control at the sensor at the display’s bottom-right side within a distance of less than 8m, and a horizontal and vertical angle of less than 60 degrees. Max. 8 m This remote control applies only to a specific model and operating systems. Contact your reseller if you have any question.
Page 20 Connections The following illustrations are for your reference only. Connect power 1. Plug one end of the power cord into the power jack on the display and the other end into an appropriate power outlet. 2. Set the power switch to ON (I). The system will enter standby mode. •...
Page 21 Connect the touch module The touch module of the display supports easy plug-and-play operation. There is no need to install additional drivers on the computer. Try either method below to set up the video and touch input: HDMI 2 HDMI 1 TOUCH-USB TOUCH-USB A.
Page 22 Connect the VGA input 1. Connect the VGA port on the display to the VGA output port on a computer using a D-Sub (15-pin) cable. 2. Connect the computer’s audio output port to the PC AUDIO-IN jack on the display using a suitable audio cable.
Page 23 Connect the video output Use an HDMI cable to connect the HDMI-OUT port to the respective input port on the device. HDMI-OUT Connect to serial port Directly connect a computer to the RS232 port on the input/output terminals. RS232 • The applicable cable is not supplied and should be purchased separately. •...
Page 24 Initial setup 1. Turn on the display. Wait for the display to boot up with the BenQ screen. 2. Follow the on-screen instructions to set up the language, date and time, and network. You can skip some of these steps and complete the setup later.
Page 25 Log in to BenQ Board BenQ provides different login options for easier account management. Log in options are as below. A. Guest As a guest, you can access most of the basic functions. All data will be erased after logging out.
Page 26 B. User information C. App shortcuts Add up to 7 shortcuts (sync with AMS web). D. Connection E. All apps Tap to find all apps, widgets and bookmarks. F. Help G. Volume H. Wi-Fi I. Notifications Side tool bar Tap the side bars at the left or right of the main interface to access the side tool bar. You may drag the tool to the top or bottom of the screen to suit your preference.
Page 27 Set up the Internet connection Your display must be connected to a network to conduct OTA updates or surf the Internet. Wireless connection You must use a wireless adapter in order to connect the display to the Internet wirelessly. Please contact your local dealer for more information on configuring the wireless connection.
Page 28 Proxy settings for Wi-Fi 1. Tap the icon to open the Settings app. 2. In the Settings app, go to Network & Internet > Ethernet. 3. Select your Wi-Fi network from the list. 4. Select the pencil icon on the top right corner. A dialog box will pop up. 5.
Page 29 7. Enter your proxy server’s information. 8. Save your settings. Proxy settings for Ethernet 1. Tap the icon to open the Settings app. 2. In the Settings app, go to Network & Internet > Ethernet. 3. Select Proxy to extend the menu.
Page 30 4. In the Proxy dropdown, select Manual. 5. Enter your proxy server’s information. 6. Save your settings.
Page 31 System update The system will automatically detect and prompt for software updates on every startup. To manually update the software 1. Swipe up from the bottom of your screen to the top to bring up the OSD menu. 2. Tap Advanced > System update. 3.
Page 32 Google system interface If you did not enable BenQ services, you’ll see the Google interface as below. A B C A. Back B. Home C. Recent apps...
Page 33 Menu operations Through BenQ Board • To enter the OSD menu, press on the control panel or swipe up from the bottom of your screen to the top. • To make selections, directly tap an item. • Tap a blank area outside the menu to exit.
Page 34 General settings a. Brightness • Use the brightness bar to adjust the brightness for the display. • To adjust picture details, go to > Display > Picture mode. b. Audio • Use the volume bar to adjust the volume for the display. •...
Page 35 Display settings Menu Descriptions Auto backlight Switch on/off auto backlight. When no input source such as HDMI, DP, VGA, Type-C is detected, power save options are as below. • Off: Always keep backlight on. Power save mode • Low: Turn off backlight when no input source is detected after 5 minutes.
Page 36 With this technology, the light source of the LED backlight module either avoid or reduce screen flicker to reduce eye fatigue. BenQ’s non-flicker technology has also been certified by TÜV Rheinland, which shows BenQ’s commitment in safeguarding vision health of consumers.
Page 37 Select your audio output source. • Speaker: Output from BenQ Board Sound output • Line out: Output from external speaker • Both: Output from both BenQ Board and external speaker Balance Adjust the sound balance of the audio output. Switch between preset sound modes that best suit your environment.
Page 38 Advanced settings Menu Descriptions Network & Internet Shortcuts to open the respective menu of the Settings Apps app. System System toolbar Show/hide the toolbar. Enable/Disable activating Floating tool with two Floating tool gesture fingers. Set the time you want the display to automatically Power &...
Page 39 For Slot-in PC startup, options are as below: • Source selected: Starts up OPS by selecting OPS in Startup settings Connection. • Board startup: Starts up OPS when BenQ Board starts up. Start up and shut down the display at a designated Power schedule time, and set a startup source.
Page 40 Floating tool The EZWrite floating tool allows you to quickly write or create annotations on any screen that the display is showing. To access the floating tool use either one of the following methods: • In the Android interface, tap in the side tool bar. •...
Page 41 Apps You can access all google services and some BenQ Apps by default. BenQ apps Icon Application name Description Access your personalized workspace environment and AMS files settings, and manage your files and accounts on any BenQ display that you have logged in to.
Page 42 Supported media formats Extension Codec detail Resolution MPEG-4 Visual 640x480 .3gp MPEG-4 320x240 H264 1920x1080 1920x1080 M-JPEG 1024x576 720x480 .avi RealMagic MPEG-4 720x576 h264 1920x1080 FF mpeg MPEG4 640x480 .f4v AVC(H264) 1280x720 Sorenson Spark 1920x1080 .flv 800x342 AVC(H264) 1920x1080 HEVC(H26 5) 1920x1080 .mp4 4K HEVC(4K H265)
Page 43 Extension Codec detail Resolution .mts 1440x1080 .ogm XVID 640x480 .PMP H264 480x272 RealVideo1 1280x720 RealVideo2 1280x720 .rmvb RealVideo3 1280x720 RealVideo4 1920x1080 MPEG-2 1920x1088 HEVC(H26 5) 1920x1080 4K HEVC(4K H265) 4096x2304 8K HEVC(8K H265) 8192x4320 MPEG-1 1920x1080 720x576 avs+ 1920x1080 avs2 3840x2160 1920x1080 MPEG-2...
Page 44 Touch pen tip is 3.5 mm/8 mm, supports 2 pens writing Minimum Object Size with 2 colors simultaneously • RE9804FV: 2.8 mm, pen tip is 2.8 mm/8 mm, supports 2 pens writing with 2 colors simultaneously Response Time < 8 ms Accuracy ±1 mm, 90% area...
Page 45 • Front: Data/Power(up to 65W)/Touch/DP x1 (3.0) System Version Android 13 A73 x 4 + A53 x 4 MaliG52 MP8 Android System • RE6504/RE6504F/RE6504FV/RE7504/RE7504F/ RE7504FV/RE8604/RE8604F/RE8604FV: 32GB | 64GB • RE9804FV: 64GB Speaker Type Built in speaker Video / Audio Output Power 20W x 2...
Page 46 • RE6504/RE6504F/RE6504FV: 66.7 W Typical Power • RE7504/RE7504F/RE7504FV: 73.9 W Power Consumption (W) • RE8604/RE8604F/RE8604FV: 106.8 W • RE9804FV: 122.7 W • RE6504/RE6504F/RE6504FV: 375.5 W Max Power Consumption • RE7504/RE7504F/RE7504FV: 416.6 W • RE8604/RE8604F/RE8604FV: 518.0 W • RE9804FV: 577.0 W...
Page 47 • RE8504/RE8604F:63.4 kg | 80.2 kg (139.8 lbs | 176.8 lbs) • RE8604FV: 63.7 kg | 80.5 kg (140.4 lbs | 177.5 lbs) • RE9804FV: 104.75 kg | 134.65 kg (230.9 lbs | 296.9 lbs) Operating Temperature 0°C ~ 40°C | 32°F ~ 104°F...
Page 48 Dimensions (RE6504) Unit: mm...
Page 49 Dimensions (RE7504) Unit: mm...
Page 50 Dimensions (RE8604) Unit: mm...
Page 51 Dimensions (RE6504F) Unit: mm...
Page 52 Dimensions (RE7504F) Unit: mm...
Page 53 Dimensions (RE8604F) Unit: mm...
Page 54 Dimensions (RE6504FV) Unit: mm...
Page 55 Dimensions (RE7504FV) Unit: mm...
Page 56 Dimensions (RE8604FV) Unit: mm...
Page 57 Dimensions (RE9804FV) Unit: mm...
Page 58 Supported input signal resolution Input source Resolution TYPE C HDMI 2.0 640 x 480 @ 60Hz 720 x 400 @ 85Hz 800 x 600 @ 60Hz 1024 x 768 @ 60Hz 1280 x 768 @ 60Hz 1280 x 960 @ 60Hz 1280 x 1024 @ 60Hz 1360 x 768 @ 60Hz 1366 x 900 @ 60Hz...
Page 59 Troubleshooting Problem Solution Check the following: • Is the display turned on? Check the power indicator of the display. • Is the signal source device turned on? Turn on the device and try again. • Are there any loose cable connections? Make sure that all cables are connected firmly.
Page 60 Problem Solution • Check whether there are other objects between remote control and television remote control receiving window, thus leading to failure of remote control. Remote control failure • Check whether the battery electrode in the remote control is correct. •...

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