BenQ RM6503 User Manual
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BenQ RM6503 User Manual

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RM6503/RM7503/RM8603
Interactive Flat Panel
User Manual

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Summary of Contents for BenQ RM6503

  • Page 1 RM6503/RM7503/RM8603 Interactive Flat Panel User Manual...
  • Page 2 Disclaimer BenQ Corporation makes no representations or warranties, either expressed or implied, with respect to the contents of this document. BenQ Corporation reserves the right to revise this publication and to make changes from time to time in the contents thereof without obligation to notify any person of such revision or changes.

  • Page 3: Product Support

    Please visit the website for the latest version of this document and other product information. Available files vary by model. 1. Make sure your computer is connected to the Internet. 2. Visit the local website from www.BenQ.com. The website layout and content may vary by region/country. - User manual and related document: www.BenQ.com...

  • Page 4: Table Of Contents

    Notes on the LCD panel of this display ........7 Safety notice for remote control ..........8 Battery safety notice ..............8 BenQ ecoFACTS ................9 Package contents ............... 10 Setting up the display ............11 Mounting the display ..............11 Installing an external PC..............
  • Page 5 EZ Floating Tool ................54 AMS file manager overview............55 InstaShare 2................. 63 Product information............64 Specifications.................. 64 Dimensions (RM6503)..............68 Dimensions (RM7503)..............69 Dimensions (RM8603)..............70 Supported input signal resolution ..........71 Troubleshooting ..............72 Accessibility Requirements for Rehabilitation Act of 1973, Section 508 ..............

  • Page 6: Safety Warnings And Precautions

    Safety warnings and precautions Safety warnings and precautions THIS EQUIPMENT MUST BE GROUNDED To ensure safe operation, the three-pin plug must be inserted only into a standard three-pin power outlet which is effectively grounded through normal household wiring. Extension cords The lightning flash with arrowhead used with the equipment must have symbol, within an equilateral triangle, is...

  • Page 7: Important Safety Instructions

    Important safety instructions Important safety instructions 1. Read these instructions. 2. Keep these instructions. 3. Heed all warnings. 4. Follow all instructions. 5. Do not use this apparatus near water. 6. Clean only with dry cloth. 7. Do not block any ventilation openings. Install in accordance with the manufacturer's instructions.

  • Page 8: Safety Notice For Remote Control

    Pixel shift. See Advanced settings on page 46 for more information. • RP series does not support portrait use; portrait use may cause display damage. BenQ warranty will not cover faulty usage. Safety notice for remote control • Do not put the remote control in the direct heat, humidity, and avoid fire.

  • Page 9: Benq Ecofacts

    BenQ ecoFACTS BenQ has been dedicated to the design and development of greener product as part of its aspiration to realize the ideal of the “Bringing Enjoyment 'N Quality to Life” corporate vision with the ultimate goal to achieve a low-carbon society. Besides meeting...

  • Page 10: Package Contents

    Package contents Package contents Open the sales package and check the contents. If any item is missing or damaged, please contact your dealer immediately. TYPE-C HDMI TOUCH-USB PUBLIC-USB3.0 Power cord (By 2.4GHz remote LCD display VGA cable x 1 Region) control and dongle AAA battery x 2 HDMI cable x 1...

  • Page 11: Setting Up The Display

    3. Stability Hazard: The flat panel may fall, causing serious personal injury or death. To prevent injury, this flat panel must be securely attached to the wall in accordance with the installation instructions. RM6503 *Screw type: M8*20L 4. Identify the wall mounting screw holes on the back of the display as shown in the illustration.

  • Page 12: Installing An External Pc

    Setting up the display 5. Install the wall mounting bracket on the display and attach the Thickness of display to the wall according to the wall the mounting bracket’s mounting instructions. The length of the LCD display bracket screw should exceed the thickness of the wall mounting bracket by at least 25 mm.
  • Page 13 Setting up the display • The package includes a steel pad that supports VESA mounting (dimension 100x100mm). You can install the steel pad to the external PC with four screws and then secure the PC with steel pad assembly onto the top-right side of the display with two M3x6 screws (maximum torque: 4-5 kgf-cm).

  • Page 14: Parts Of The Display And Their Functions

    Parts of the display and their functions Parts of the display and their functions Front panel TYPE-C HDMI TOUCH-USB PUBLIC-USB3.0 11 12 13 14 Name Description USB Type-C. Connect with display, audio, touch, and/or TYPE-C charge devices. Does not support data transfer. High-definition multimedia interface signal input.
  • Page 15 Parts of the display and their functions Name Description Return Press to return to the previous menu. Menu Press to enter the function menu. Volume Down Press to decrease the volume. Volume Up Press to increase the volume.

  • Page 16: Input/Output Terminals

    Parts of the display and their functions Input/output terminals 12 13 14 15 16 17 18 Name Description HDMI OUT Connect to display devices with an HDMI input. LAN2 Supports LAN In and Out, 10/100 Mbps for Android system, 10/ 100/1000 Mbps for OPS.
  • Page 17 Parts of the display and their functions Name Description AUDIO IN Receive audio signals from an external device. Receive analog RGB signals from an external device (such as a computer). Capable of supporting touch function. High-definition multimedia interface signal input. Connect to a PC HDMI 2 with an HDMI output, a set-top-box, or other video devices.

  • Page 18: Remote Control

    Direction key. Press for downward selection. Android system main screen button. Return key. Voice command key. Press to activate Saffi (BenQ Voice Assistant), hold the button for two seconds, then say the supported command. Release the button until you finish the command.

  • Page 19: Using The Remote Control

    1. This remote control applies only to a specific model and/or operating systems. Con- tact your reseller if you have any question. 2. The function keys can work only when the enclosed dongle is inserted to the BenQ Interactive Flat Panel.
  • Page 20 3. Re-install the battery compartment cover. Using the BenQ Interactive Flat Panel by remote control 1. Insert the enclosed dongle into BenQ Interactive Flat Panel’s USB port. Dongle Though the remote control dongle can be installed into any of the display’s USB ports, it is recommended that you install the dongle into one of the USB ports at the bottom of the rear side of the display.
  • Page 21 Parts of the display and their functions Remote control usage tips • To power on/off the display, aim the top front of the remote control directly at the display’s remote control sensor window when you press the buttons. • Avoid getting the remote control wet or store it in humid environments (like bathrooms).

  • Page 22: Connection

    Connection Connection Connecting the VGA input 1. Connect the VGA port on the display to the VGA output port on a computer using a D-Sub (15-pin) cable. 2. Connect the computer’s audio output jack to the AUDIO IN jack on the display with a suitable audio cable.

  • Page 23: Connecting The Touch Module

    Connection Connecting the touch module Connect the TOUCH-USB port on the display to the USB port of a computer using the supplied touch USB cable. Then connect the video input port on the display that corresponds to the TOUCH-USB port to the video output port on the computer. The touch module of the display supports easy Plug-and-Play operation.

  • Page 24: Connecting The Digital Inputs

    Connection Connecting the digital inputs 1. Connect the HDMI or DisplayPort output port of a computer or A/V device (such as a settop box or DVD player) to the HDMI or DP input port on the display using an HDMI or DisplayPort cable. 2.

  • Page 25: Connecting The Video Output

    Connection Connecting the video output 1. Use an HDMI cable to connect the HDMI OUT port to the respective input port on the device. 2. Plug in the power cord and switch the power on. 3. Press on the remote control to turn on the display. HDMI IN HDMI cable...

  • Page 26: Connecting To Serial Port

    Connection Connecting to serial port Directly connect a computer to the RS232 port on the input/output terminals. Computer RS-232C cable • The applicable cable is not supplied and should be purchased separately. • This connection is applicable to straight-through RS-232C cable only. •...

  • Page 27: Connecting Power

    Connection Connecting power Plug one end of the power cord into the Power jack on the display and the other end into an appropriate power outlet (if the outlet is switched, turn on the switch). AC IN • The supplied power cord is suitable for use with 100-240V AC power only. •...

  • Page 28: Basic Operations

    1. Be sure to follow the instruction of Connecting power on page 2. Before turning on the display, make sure the Power switch is set to ON. The system will enter standby mode. RM6503 RM7503 / RM8603 AC IN AC IN...

  • Page 29: Initial Setup

    Follow the on-screen instructions or the steps below to start up your display and complete the initial setup. 1. Turn on the display. Wait for the display to boot up with the BenQ screen. This may take a moment.
  • Page 30 To access your personal account, you have to ask the administrator to activate AMS service first and create your account through IAM service. Refer to User Management on page 31 for more information. For more information and tutorial videos about the AMS service please visit https:// www.benq.com/en-us/business/ifp/account-management-system.html.
  • Page 31 To add a new user, please contact your IT manager to create your account through BENQ IAM web service. Creating a new account 1. As an administrator to create a new account for regular users, go to BenQ Service website: https://iam.benq.com. Suggested browsers are Chrome and Firefox. 2. Log in and choose IAM.
  • Page 32 Basic operations 4. Fill in the following fields. Be sure to enter the correct email address. Click Submit to create a new account. If some members in your organization need more privilege to control the AMS service, you can X-Sign Broadcast activate the users as other roles.

  • Page 33: Setting Up The Internet Connection

    Basic operations Setting up the Internet connection Your display must be connected to a network to conduct OTA updates or surf the Internet. Setting System About To find the MAC address in Android OS, please go to > > > Status Network setting On the home screen, go to Setting >...
  • Page 34 • If you are connecting to a secured wireless network, enter the password for the wireless Connect network access when prompted and tap • For wireless connection, BenQ shipment does not include wireless dongles; therefore, you may purchase it separately via the local dealer.

  • Page 35: Updating Software

    Basic operations Updating software Whenever a new version of software is available, the system will automatically detect the update and will prompt you to download it every time you turn on the display. If you want to update the software, choose NETWORK UPDATE or USB UPDATE to continue the update.

  • Page 36: Using The Touch Screen

    Basic operations Using the touch screen You can use the optical touch screen to control your operating system. The touch screen can emulate basic mouse functions and supports multi-touch functions. The following table shows a list of gestures you can use on the touch screen. Make sure that you have installed the touch USB cable on the display to a computer.
  • Page 37 Basic operations OS functions Gesture actions Quickly drag your finger (Flick) in a desired direction. Pan up / Pan down / Back / Forward Drag one or two fingers up or down. Scrolling Move two fingers apart or toward each other. Zoom...

  • Page 38: Important Instructions For Using The Touch Screen

    Basic operations Important instructions for using the touch screen Please clean the frame when there is sign of malfunction on the touch screen. • Before you clean the screen, make sure the display is turned off, and unplug the power cord.

  • Page 39: Menu Operations

    Menu operations Menu operations One touch menu operation Drag the OSD menu up from the bottom-center of the screen, as shown below, to enter the OSD menu. TYPE-C HDMI TOUCH-USB PUBLIC-USB3.0 Settings menu Input settings Press on the remote control, Menu on the front panel, or drag from the bottom middle to the center of the screen to enter the OSD menu.
  • Page 40 Menu operations General settings Go to General to access the Audio and Picture settings. Audio • Under Audio, Use the volume bar to adjust the volume for the display. • Directly swipe to enable or disable Mute. • Go to More to enter the Audio menu. Picture •...
  • Page 41 Menu operations solutions Eye-Care Blue light with wavelengths under 455 nm could affect vision. Eye-Care solution is designed for eyesight protection: the display provides proprietary eye-care technology with ultra-low blue light emission and no visible or invisible flicker within the range of 0- 3000Hz, preventing eyestrain caused by extended sessions in front of a display.
  • Page 42 Menu operations Audio settings • Press /// on the remote control and press OK to confirm or directly click an item. • Press on the remote control or click a blank area outside the menu to exit the menu. Menu Description Balance Drag the knob to adjust the balance.
  • Page 43 Menu operations Picture settings • Press /// on the remote control and press OK to confirm or directly click an item. • Press on the remote control or click a blank area outside the menu to exit the menu. Menu Description Picture Mode •...
  • Page 44 Menu operations Device settings Go to Device to access the Device settings. Menu Description Display Allows you to adjust the display’s parameters. Refer to Display settings on page 45 for more information. Custom Source Allows you to set unique names for each input source. Name Apps Accesses all the applications installed in the dispaly.
  • Page 45 Menu operations Display settings • Press /// on the remote control and press OK to confirm or directly click an item. • Press on the remote control or click a blank area outside the menu to exit the menu.
  • Page 46 Menu operations Advanced settings • Press /// on the remote control and press OK to confirm or directly click an item. • Press on the remote control or click a blank area outside the menu to exit the menu. Menu Description Key lock Press OK on the remote control or click the switch to lock or...
  • Page 47 Menu operations Screen settings • Press /// on the remote control and press OK to confirm or directly click an item. • Press on the remote control or click a blank area outside the menu to exit the menu. • Press/on the remote control and press OK to adjust image. Menu Description Aspect ratio...

  • Page 48: System Settings

    Menu operations System settings On the home screen, select Setting > System to enter system settings. • Press on the remote control or click a blank area outside the menu to exit the menu. Options Description Date & Time Click to set date, time, and their formats in Android. Language &...
  • Page 49 Menu operations Proxy setting • Go to Network > Ethernet. • Press Proxy to go to the proxy setting. • Enter the proxy host name. • Enter the using channel.
  • Page 50 Menu operations Startup & Shutdown • Go to System > Startup & Shutdown. • For Startup channel, you can choose Last channel or other sources.
  • Page 51 Menu operations • For Built-in OPS startup option, you can choose Startup only through OPS built-in startup option or startup through any channel. • For Power off reminder, you can set on or off time. Schedules can be made by choosing the days of the week.

  • Page 52: Android System Interface

    Android system interface Android system interface Note that this is a closed Android OS. Download and use of unauthorized apps on this system are not available. Main interface The display launches the Android main interface by default. To navigate the Android main interface: •...

  • Page 53: Side Tool Bar

    Android system interface Side tool bar Tap the side bars at the left or right of the main interface to access the side tool bar. You may drag the tool to the top or bottom of the screen to suit your preference. Icon Function Description...

  • Page 54: Ez Floating Tool

    Android system interface EZ Floating Tool The EZ Floating Tool is a convenient function that allows you to quickly write or create annotations on any screen that the display is showing. To access the floating tool use either one of the following methods: •...

  • Page 55: Ams File Manager Overview

    Android system interface AMS file manager overview With this application, you can access your personalized workspace environment and settings, and manage your files and accounts on any IFP that you have logged into. To access the AMS files use either of the following methods: •...
  • Page 56 Android system interface Item Description Source Selection • You can open files from the cloud storage services like Google Drive, Dropbox, or Samba. • You can also open files from the local devices like Internal, My Folder, or connected USBs. The icon next to Google Drive, Dropbox shows that the account is bound to AMS service.
  • Page 57 Android system interface Multimedia files Multimedia files such as images, audio files, and videos can be played by directly tapping on the file icon. Image Select an image file you want to show on the display and perform any of the functions shown on the screen.
  • Page 58 Android system interface Image Photo Resolution Maximum Resolution Non-interlace 1920x1080 9600x6400 Interlace 1920x1080 9600x6400 9600x6400 9600x6400 The limitation of max resolution depends on DRAM size. Audio/Video Select an audio/video file you want to play on the display and perform any of the functions shown on the screen.
  • Page 59 Android system interface Supported audio format (Codec) Audio Codec Sample Rate Channel Bit Rate Container MP3 (.mp3), AVI (.avi), ASF (.asf), WMV (.wmv), DivX (.divx), MKV (.mkv, .mka), WebM (.webm), 3GPP (.3gpp, .3gp), MP4 MPEG1/2 (.mp4, .mov, .m4a), 16-48KHz Up to 2 32-448Kbps MPEG transport stream Layer 1...
  • Page 60 Android system interface Audio Codec Sample Rate Channel Bit Rate Container MKV (.mkv, .mka), WebM (.webm), 3GPP (.3gpp, .3gp), MP4 (.mp4, .mov, .m4a), Ogg (.ogg), WMV (.wmv), ASF (.asf), VORBIS 6-48KHz Up to 5.1 8-500Kbps AVI (.avi) Supports stereo decoding only. WAV (.wav), AVI (.avi), MKV (.mkv, .mka), WebM (.webm), 3GPP...
  • Page 61 Android system interface Video Codec Resolution Bit Rate Profile Container MP4 (.mp4, .mov), 3GPP (.3gpp, .3gp), MPEG Main/Main 10 transport stream (.ts, 4096x2160 HEVC/H.265 200Mbps Profile, High .trp, .tp), MKV (.mkv), @60fps Tier@Level 6.1 WebM (.webm). FLV (.flv), AVI (.avi), H265 (.265) MPEG program stream (.dat, .vob, .mpg, .mpeg),...
  • Page 62 Android system interface Video Codec Resolution Bit Rate Profile Container Main/Main-10bit MPEG transport stream 4096x2304 AVS2 100Mbps Profile @Level (.ts, .trp, .tp), AVS2 @60fps 8.2.60 (.avs2) MPEG transport stream • Advanced Profile (.ts, .trp, .tp), ASF (.asf), @Level 3 1920x1080 WMV (.wmv), AVI (.avi), 80Mbps @60fps...

  • Page 63: Instashare 2

    InstaShare 2 InstaShare 2 Tap the shortcut in the all apps menu to launch InstaShare 2. With this application, you can mirror the screen on your smartphone or tablet on your display to share with others or to annotate with touch-gestures. Before launching the application, make sure your display is properly connected to the lnternet.

  • Page 64: Product Information

    Product information Product information Specifications Specifications Item RM6503 / RM7503 / RM8603 Size RM6503: 65" / RM7503: 75" / RM8603: 86" Light Source DLED Aspect Ratio 16:9 Resolution 3840 x 2160 RM6503: 0.372(H) x 0.372(V) Pixel Pitch (mm) RM7503: 0.4296(H) x 0.4296(V) RM8603: 0.4935(H) x 0.4935(V)
  • Page 65 Product information Specifications Item RM6503 / RM7503 / RM8603 HDMI IN Rear: x 2, Front: x 1 (2.0) HDMI Output x 1 (4K@60Hz with audio) DP IN VGA IN PC-Audio IN (3.5 mm audio-in) Mic IN Connectors SPDIF (Optical) Audio Output (3.5mm Earphone) USB 2.0 (Type A)
  • Page 66 Product information Specifications Item RM6503 / RM7503 / RM8603 RM6503: 1506 x 951 x 120mm Dimension (LxHxD) RM7503: 1717 x 1065 x 121mm RM8603: 1962 x 1203 x 121mm RM6503: 1660 x 1160 x 220mm Dimension (Package) RM7503: 1900 x 1160 x 225mm...
  • Page 67 Display Orientation Landscape Only • Specifications and functions are subject to change without notice. • The product supports OPS. Refer to BenQ OPS models as below: TEY21-10I5M8S4, TEY21- 10I5M8S5, TEY21-10I7M8S4, TEY21-10I7M8S5, TEY21B-10I5M8S5, TEY21B-10I7M8S5, TEY21Z-10I5M8S5, TEY21Z-10I7M8S5. • The OPS should be equipped with fire-resistant enclosures.

  • Page 68: Dimensions (Rm6503)

    Product information Dimensions (RM6503) Unit: mm...

  • Page 69: Dimensions (Rm7503)

    Product information Dimensions (RM7503) Unit: mm...

  • Page 70: Dimensions (Rm8603)

    Product information Dimensions (RM8603) Unit: mm...

  • Page 71: Supported Input Signal Resolution

    Product information Supported input signal resolution Input source Resolution TYPE C HDMI 2.0 640 x 480 @ 60Hz 720 x 400 @ 85Hz 800 x 600 @ 60Hz 1024 x 768 @ 60Hz 1280 x 768 @ 60Hz 1280 x 960 @ 60Hz 1280 x 1024 @ 60Hz 1366 x 768 @ 60Hz 1440 x 900 @ 60Hz...

  • Page 72: Troubleshooting

    Troubleshooting Troubleshooting Problem Solution No picture Check the following: • Is the display turned on? Check the power indicator of the display. • Is the signal source device turned on? Turn on the device and try again. • Are there any loose cable connections? Make sure that all cables are connected firmly.
  • Page 73 Troubleshooting The remote control does • Have you locked the remote control function? Unlock the not work function and try again. • Check for incorrect battery orientation. • Check for dead batteries. • Check your distance and angle from the display. •...
  • Page 74 Troubleshooting No picture and no sound • Check whether the machine is started state. • Check whether signal wire is well plugged, whether INPUT is corresponding to it. • If in internal computer mode, check whether internal computer is started. With horizontal or •...

  • Page 75: Accessibility Requirements For Rehabilitation Act Of 1973, Section 508

    • Some models of BenQ's displays contain additional USB ports for connection to more devices such as a special headphone to assist the hearing impaired. • All BenQ displays come with user manuals, which are available on the BenQ's web site (www.BenQ.com). Other types of documents may be available upon requests.

This manual is also suitable for:

Rm7503Rm8603

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