BenQ RM6502S User Manual
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BenQ RM6502S User Manual

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RM6502S/RM7502S/RM8602S
Interactive Flat Panel
User Manual

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Summary of Contents for BenQ RM6502S

  • Page 1 RM6502S/RM7502S/RM8602S Interactive Flat Panel User Manual...
  • Page 2 Disclaimer BenQ Corporation makes no representations or warranties, either expressed or implied, with respect to the contents of this document. BenQ Corporation reserves the right to revise this publication and to make changes from time to time in the contents thereof without obligation to notify any person of such revision or changes.

  • Page 3: Product Support

    Please visit the website for the latest version of this document and other product information. Available files vary by model. 1. Make sure your computer is connected to the Internet. 2. Visit the local website from www.BenQ.com. The website layout and content may vary by region/country. - User manual and related document: www.BenQ.com...

  • Page 4: Table Of Contents

    Notes on the LCD panel of this display ........7 Safety notice for remote control ..........8 Battery safety notice ..............8 BenQ ecoFACTS ................9 Package contents ............... 10 Setting up the display............11 Mounting the display ..............11 Parts of the display and their functions ......
  • Page 5 One touch menu operation ............39 Settings menu ................39 System settings................46 Android system interface..........51 Main interface ................51 APPS..................60 BenQ Suggests ................ 60 InstaShare ................... 61 InstaQPrint.................. 62 WPS Office.................. 63 Email ....................65 Side Tool Bar ................66 Blizz....................

  • Page 6: Safety Warnings And Precautions

    Safety warnings and precautions Safety warnings and precautions THIS EQUIPMENT MUST BE GROUNDED To ensure safe operation, the three-pin plug must be inserted only into a standard three-pin power outlet which is effectively grounded through normal household wiring. Extension cords The lightning flash with arrowhead used with the equipment must have symbol, within an equilateral triangle, is...

  • Page 7: Important Safety Instructions

    Important safety instructions Important safety instructions 1. Read these instructions. 2. Keep these instructions. 3. Heed all warnings. 4. Follow all instructions. 5. Do not use this apparatus near water. 6. Clean only with dry cloth. 7. Do not block any ventilation openings. Install in accordance with the manufacturer's instructions.

  • Page 8: Safety Notice For Remote Control

    If a still image is required for a display, it is recommended to enable Pixel shift. • RM series does not support portrait use; portrait use may cause display damage. BenQ warranty will not cover faulty usage.

  • Page 9: Benq Ecofacts

    BenQ ecoFACTS BenQ has been dedicated to the design and development of greener product as part of its aspiration to realize the ideal of the “Bringing Enjoyment 'N Quality to Life” corporate vision with the ultimate goal to achieve a low-carbon society. Besides meeting...

  • Page 10: Package Contents

    Package contents Package contents Open the sales package and check the contents. If any item is missing or damaged, please contact your dealer immediately. Power cord (By D-Sub (15-pin) LCD display Quick start guide Region) cable x 1 USB cable x 1 AAA battery x 2 Remote control HDMI cable x 1...

  • Page 11: Setting Up The Display

    3. Remove the desktop stands from the display if installed. 4. Identify the wall mounting screw holes on the back of the display as shown in the illustration. *Screw type: M8*25L RM6502S *Screw type: M8*25L RM7502S *Screw type: M8*25L RM8602S...
  • Page 12 Setting up the display 5. Install the wall mounting bracket on the display and attach the Thickness of display to the wall according to the wall the mounting bracket’s mounting instructions. The length of the LCD display bracket screw should exceed the thickness of the wall mounting bracket by at least 25 mm.

  • Page 13: Parts Of The Display And Their Functions

    Parts of the display and their functions Parts of the display and their functions Front/Rear panel Name Description Used to isolate the power supply from the system. • When the switch is set to ON (I), the system will Power Switch automatically enter standby mode.

  • Page 14: Input/Output Terminals

    Parts of the display and their functions Ambient Light Detects the ambient room light conditions to automatically adjust the display backlight brightness. Sensor Remote Control Receives the signal from the remote control. Sensor Press to turn the display on or off. Power Input/output terminals Name...
  • Page 15 Parts of the display and their functions Receives HDMI signals from an external device. HDMI IN 3 See TOUCH 1. TOUCH 2 USB 2.0 Accesses multimedia files on USB drives directly. 10/100/1000 Mbps, connecting RJ45 terminals. Connects to an external audio device (such as a speaker, stereo system, or headphone) to output the audio that is supplied by the AUDIO OUT video source.

  • Page 16: Remote Control

    Parts of the display and their functions Remote control Built-in computer Windows key. Space Built-in computer space key. Alt+Tab Built-in computer Alt+Tab key. Alt+F4 Built-in computer program window close button. Numeric buttons Perform as numeric buttons. Display Show the current input source and information. TV channel return key.
  • Page 17 Parts of the display and their functions  Direction key. Press for right selection.  Direction key. Press for downward selection. ENTER Confirms your selection or save changes. Quickly start writing application (EZWrite). Select writing pen quickly if the application is started. Back Return key.

  • Page 18: Using The Remote Control

    Parts of the display and their functions Using the remote control Installing remote control batteries 1. Open the remote control battery compart- ment cover. 2. Insert the supplied batteries ensuring that the positive and negative marked battery terminals match the (+) and (-) marks in the battery compartment.
  • Page 19 Parts of the display and their functions...

  • Page 20: Connection

    Connection Connection Connecting the VGA input 1. Connect the VGA jack on the display to the VGA output jack on a computer using a D-Sub (15-pin) cable. 2. Connect the computer’s audio output jack to the AUDIO IN/MIC IN jack on the display with a suitable audio cable.

  • Page 21: Connecting The Digital Inputs

    Connection Connecting the digital inputs 1. Connect the HDMI output jack of a computer or A/V device (such as a VCR or DVD player) to the HDMI input jack on the display using an HDMI cable. 2. To view images from this input, press on the remote control to switch to the respective input source.

  • Page 22: Connecting The Video Output

    Connection Connecting the video output For computer: 1. Use HDMI cable to connect from HDMI OUT to the respective jacks of the devices. 2. Plug in power cord, and switch power on. 3. Press on the remote control to turn on the display. HDMI OUT Projector...

  • Page 23: Connecting To Serial Port

    Connection Connecting to serial port Directly connect the computer to RS232 ports on the input/output terminals. RS-232C cable Computer • The applicable cable is not supplied and should be purchased separately. • This connection is applicable to straight-through RS-232C cable only. •...

  • Page 24: Connecting Power

    Connection Connecting power Plug one end of the power cord into the Power jack on the display and the other end into an appropriate power outlet (if the outlet is switched, turn on the switch). AC IN • The supplied power cord is suitable for use with 100-240V AC power only. •...

  • Page 25: Basic Operations

    Basic operations Basic operations Turning the display on or off 1. Be sure to follow the instruction of Connecting power on page 2. Before turning on the display, make sure the Power switch is set to ON. The system will enter standby mode. Power Switch AC IN...

  • Page 26: Initial Setup

    Follow the on-screen instructions or the steps below to start up your display and complete the initial setup. 1. Turn on the display. Wait for the display to boot up with the BenQ screen. This may take a moment.
  • Page 27 Basic operations Account Information Three types of accounts are provided: Guest, Admin, and Multiple users. Guest It's for public use under Guest account. You are able to change the headshot, wallpaper, volume and brightness. Admin Log in as Admin. Under Personal settings, you can change the headshot, wallpaper, and password.
  • Page 28 To add a new user, please contact your IT manager to create your account through BENQ IAM web service. Creating a new account 1. As an administrator to create a new account for regular users, go to BenQ Service website: https://ams.benq.com. Suggested browsers are Chrome, Firefox. 2. Log in and choose IAM.
  • Page 29 Basic operations 4. Fill in the following fields. Be sure to enter the correct email address and activate the X-Sign and Broadcast service. Click Submit to create a new account. You can esaily switch to different services, X-Sign, DMS, AMS, Broadcast, by clicking the icon on the upper right corner.

  • Page 30: Switching Input Signals

    • Drag the OSD menu up from the bottom-center of the screen. Downloading software BenQ may periodically release software updates that may add functions or applications associated with your display. To check if there is a software update available for your device or to obtain the software license key, please visit https://www.benq.com/en-us/...
  • Page 31 Basic operations Network setting On the home screen, go to Setting > System > About > Status If there is no IP address shown, please connect the display to the ethernet cable. Wireless connection You must use a wireless adapter in order to connect the display to the Internet wirelessly.

  • Page 32: Updating Software

    • If you are connecting to a secured wireless network, enter the password for the wireless network access when prompted and tap Connect. • For wireless connection, BenQ shipment does not include wireless dongles, therefore, you may purchase it separately via the local dealer.

  • Page 33: Adjusting Audio Volume Level

    Basic operations 1. Go to System > About > System updates. 2. If there is an update available, the system will begin updating. • Software update process may take some time to complete. • During the update process, do not turn off the device or disconnect the Internet connection. Any interruptions during the software update process may permanently damage your display.
  • Page 34 Basic operations Using the touch screen You can use the optical touch screen to control your operating system. The touch screen can emulate basic mouse functions and supports multi-touch functions for Windows 10/ 8/7/XP, Mac OS 10.11~10.14, Chrome OS 58, and Android. The following table shows a list of gestures you can use on the touch screen.
  • Page 35 Basic operations OS functions Gesture actions For Windows 7, Windows 8, and Windows 10 Drag one finger left or right. Selection Quickly drag your finger (Flick) in a desired direction. Pan up / Pan down / Back / Forward Multi-touch functions For Windows 7 - Home Premium, Professional, Enterprise and Ultimate versions 1.
  • Page 36 Basic operations OS functions Gesture actions • Move two fingers in opposing directions. • Use one finger to pivot around another. Supported by specific applications Tap two fingers simultaneously. The target should be the midpoint between the fingers. Supported by specific applications For Windows XP and Windows 7 Press and hold for 4 seconds.
  • Page 37 Basic operations Gesture Description Slide to pan Slide is primarily used for panning interactions but can also be used for moving, drawing or writing. Slide can also be used to target small, densely packed elements by scrubbing (sliding the finger over related objects such as radio buttons). Swipe to select, command, and move Sliding the finger a short distance, perpendicular to the panning direction, selects objects in a list or grid (ListView and...

  • Page 38: Important Instructions For Using The Touch Screen

    Basic operations Important instructions for using the touch screen Please clean the frame when there is sign of malfunction on the touch screen. • Before you clean the screen, make sure the display is turned off, and unplug the power cord.

  • Page 39: Menu Operations

    Menu operations Menu operations One touch menu operation Drag the OSD menu up from the bottom-center of the screen, as shown below, to enter the OSD menu. Settings menu Input settings Press on the remote control, Menu on the front panel, or drag from the bottom middle to the center of the screen to enter the OSD menu.
  • Page 40 Menu operations General settings Go to General to access the Audio and Picture settings. Audio • Under Audio, Use the volume bar to adjust the volume for the display. • Directly swipe to enable or disable Mute. • Go to More to enter Audio menu. Picture •...
  • Page 41 Menu operations Eye-Care solutions Blue light with wavelengths under 455 nm could affect vision and age the eyes. Eye-Care solution is designed for eyesight protection: the display provides proprietary eye-care technology with zero-flicker performance and ultra-low blue light emission, preventing eyestrain, eye fatigue and macular degeneration caused by extended sessions in front of a display.
  • Page 42 Menu operations Audio settings • Press /// on the remote control and press OK to confirm or directly click an item. • Press on the remote control or click a blank area outside the menu to exit the menu. Menu Description Drag the knob to adjust the balance.
  • Page 43 Menu operations Picture settings • Press /// on the remote control and press OK to confirm or directly click an item. • Press on the remote control or click a blank area outside the menu to exit the menu. Menu Description Press ///on the remote control or click a picture mode.
  • Page 44 Menu operations Screen settings Go to Device > Screen to access the Screen settings. • Press /// on the remote control and press OK to confirm or directly click an item. • Press on the remote control or click a blank area outside the menu to exit the menu.
  • Page 45 Menu operations • The display automatically turns off when no one is detected within the sensor’s range for a long period of time. • Use the H Position, V Position, Clock, and Phase functions to manually adjust the image. Menu Description Press to move the screen to the left or right.

  • Page 46: System Settings

    Menu operations • Press on the remote control or click a blank area outside the menu to exit the menu. Menu Description Key lock Press OK on the remote control or click the switch to lock or unlock the buttons on the front panel of the display. IR lock Press OK on the remote control or click the switch to lock or unlock the remote control IR sensor on the front panel of the...
  • Page 47 Menu operations Floating tool Click to open and close the floating tool. Refer to AMS file manager overview on page 53 for more information. Click to view system information in Android. About The amount of available storage space for the user varies according to the amount of pre-installed apps and images occupying the total storage space.
  • Page 48 Menu operations • Enter the proxy host name. • Enter the using channel. Startup & Shutdown • Go to System > Startup & Shutdown.
  • Page 49 Menu operations • For Startup channel, you can choose Last shutdown channel or other sources.
  • Page 50 Menu operations • For Close power off reminder, you can set on or off time. Schedules can be made by choosing the days of the week.

  • Page 51: Android System Interface

    Android system interface Android system interface Note that this is a closed Android OS. Download and use of unauthorized apps on this system are not available. Main interface The display launches the Android main interface by default. To navigate the Android main interface: •...
  • Page 52 Android system interface Floating Annotation Toolbar The Floating Annotation Toolbar is a convenient function that allows you to quickly write or create annotations on any screen that the display is showing. Under any input source or in the Android interface, touch and hold two fingers spaced about 20 – 50 mm apart on the screen for more than two seconds to launch the Floating Annotation Toolbar menu as shown below.
  • Page 53 Android system interface AMS file manager overview • Tap to launch AMS. With this application, you can access your personalized workspace environment and settings and manage your files and accounts on any IFP that you have logged into. • While logging in, you will see four main parts, as described in the table below:...
  • Page 54 Android system interface Item Description Source Selection • You can open files from the cloud storage services like Google Drive, Dropbox, or Samba. • You can also open files from the local devices like Internal, My Folder, or connected USBs. The icon next to Google Drive, Dropbox shows that the account is bound to AMS service.
  • Page 55 Android system interface Play/pause the current playback. Play the next image. Rotate the current image counter-clockwise. Rotate the current image clockwise. Go to the settings. See the information about the file name, creation time, file size, and the file format. Supported image format (maximum resolution) File Image...
  • Page 56 Android system interface Audio Select an audio file you want to play and perform any of the functions shown on the screen. Icon Function Repeatedly play audio files in the playlist. Play the previous audio file. Play/pause the current audio file. Play the next audio file.
  • Page 57 Android system interface File Format Audio Codec Supported range .mp3 MPEG Audio MPEG1/2 layer3 Sample Rate: 8K~48KHz Layer3 Bit Rate: 32K~320Kbps .ogg Vorbis Vorbis Sample Rate: 8K~48KHz Bit Rate: max 256Kbps .wav LPCM Sample Rate: 8K~192KHz Bit Rate: max 320Kbps Video Select a video file you want to play on the display and perform any of the functions shown on the screen.
  • Page 58 Android system interface Supported video format (Codec) Up to 4K resolution File Codec Extensions Video Audio Maximum transmit ratio .3g2 H.263 AAC, AMR_NB 1920*1088 30 Fps, 5Mbps .3gp H.264 3840*2160 30 Fps, 160Mbps H.263 1920*1088 30 Fps, 5Mbps MPEG-4 1920*1088 30 Fps, 50Mbps .avi H.263 MPEG1/2...
  • Page 59 Android system interface File Codec Extensions Video Audio Maximum transmit ratio .VOB MPEG-2 MPEG1/2 1920*1088 30 Fps, 80Mbps .mpg/.MPEG H.264 MPEG1/2 3840*2160 30 Fps, 160Mbps Layer3, AAC MPEG-1 1920*1088 30 Fps, 80Mbps MPEG-2 1920*1088 30 Fps, 80Mbps H.264 AACAAC, 3840*2160 30 Fps, 160Mbps MPEG1/2 H.265 3840*2160 60 Fps, 160Mbps...

  • Page 60: Apps

    Tap the desired app to launch the app. BenQ Suggests to launch BenQ Suggests. With this application, you can view apps suggested by BenQ for download. Tap the category on the left panel to browse the suggested apps. Tap an app from the selected category to view a basic description of the app.

  • Page 61: Instashare

    Working with Android OS Tap to show the suggested apps in the Corporation Corporation ( category. Tap to close BenQ Suggests. Exit ( InstaShare to launch InstaShare. With this application, you can mirror the display's screen on your smartphone or tablet for hands-on annotation and mirror the screen of your smartphone or tablet on the display.

  • Page 62: Instaqprint

    Apps - Operate the display by using your mobile device as a remote control. Once connected, any operations on the display or mobile device will also show up on your mobile device and display. You can also tap Setting ( ) in the lower right corner of the display to modify the settings for InstaShare, such as the InstaShare ID name, connect code, or mirroring confirmation message.

  • Page 63: Wps Office

    Working with Android OS 2. Tap Manage Printers to choose which printer that you want to use. 3. To select a printer: • Tap an option from the list of available printers on the left panel. • Tap Scan for Wi-Fi Printers to search for printers automatically. •...
  • Page 64 Apps 2. Tap the function menu on the top panel to access the file format's various functions. The description below is for a PowerPoint file, the function menus for other file formats will vary. Function Description File Tap to open, save, share, print, and manage your presentations. Tap to change or edit the presentation views.

  • Page 65: Email

    Working with Android OS Supported Office versions and file formats Supported Office versions: 97 / 2000 / XP / 2003 / 2007 / 2010 / 2013 / 2016 Supported Office software formats: Office Software Supported File Formats Word wps / wpt / doc / docx / dot / dotx / txt / log / irc / c / cpp / h / asm / s / java / asp / bat / bas / prg / cmd Excel et / ett / xls / xlsx / xlt / xltx / csv / xlsm / xltm...

  • Page 66: Side Tool Bar

    Apps Side Tool Bar Function Description Tap to return to Home interface. Home ( Tap to return to previous operation interface. Return ( Tap to switch tasks between recent apps and input sources. SwitchQ ( Tap to enter EZWrite 5.0 software. EZWrite 5.0 ( Tap to enter Connection to select the input source.

  • Page 67: Blizz

    Working with Android OS Blizz Blizz is a video-conferencing app that is installed in the display by default. It allows you to conveniently conduct video conference meetings with any other Blizz users. 1. On the home screen, select Apps >Blizz ( 2.

  • Page 68: Product Information

    Product information Product information Specifications Specifications Item RM6502S / RM7502S/RM8602S Light source DLED RM6502S: 65'' Panel size RM7502S: 75'' RM8602S: 86'' Native resolution 3840 x 2160 (pixels) Brightness (cd/m 350 (typ) LCD panel (typical) RM6502S/RM7502S: 1200: 1 Contrast ratio (typical)
  • Page 69 Android, so access to Google Play™ is not available. APK cannot be installed in the default location unless given permission by the management units. Contact your BenQ dealer for the required support for management permission. Without management permission, installing function won’t work. There is no...

  • Page 70: Dimensions (Rm6502S)

    Product information Dimensions (RM6502S) Unit: mm...

  • Page 71: Dimensions (Rm7502S)

    Product information Dimensions (RM7502S) Unit: mm...

  • Page 72: Dimensions (Rm8602S)

    Product information Dimensions (RM8602S) Unit: mm...

  • Page 73: Supported Input Signal Resolution

    Product information Supported input signal resolution Input source Resolution EDID 1.4 EDID 2.0 640 x 480 @ 60Hz 720 x 400 @ 70Hz 800 x 600 @ 60Hz 1024 x 768 @ 60Hz 1024 x 768 @ 75Hz 1152 x 864 @ 60Hz 1280 x 720 @ 50Hz 1280 x 768 @ 60Hz 1280 x 800 @ 60Hz...
  • Page 74 Product information 720p (50Hz) 720p (60Hz) 1080i (50Hz) 1080i (60Hz) 1080p (50Hz) 1080p (60Hz) • : supported • Vacant: not supported • Display Port/HDMI timing table should follow EDID1.4 or EDID2.0.

  • Page 75: Troubleshooting

    Troubleshooting Troubleshooting Problem Solution No picture Check the following: • Is the display turned on? Check the power indicator of the display. • Is the signal source device turned on? Turn on the device and try again. • Are there any loose cable connections? Make sure that all cables are connected firmly.
  • Page 76 Troubleshooting The remote control does • Have you locked the remote control function? Unlock the not work function and try again. • Check for incorrect battery orientation. • Check for dead batteries. • Check your distance and angle from the display. •...
  • Page 77 Troubleshooting No picture and no sound • Check whether the machine is started state. • Check whether signal wire is well plugged, whether INPUT is corresponding to it. • If in internal computer mode, check whether internal computer is started. With horizontal or •...

  • Page 78: Accessibility Requirements For Rehabilitation Act Of 1973, Section 508

    • Some models of BenQ's displays contain additional USB ports for connection to more devices such as a special headphone to assist the hearing impaired. • All BenQ displays come with user manuals, which are available on the BenQ's web site (www.BenQ.com). Other types of documents may be available upon requests.

This manual is also suitable for:

Rm7502sRm8602s

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