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5 Troubleshooting
Problem
Corrective Action
None of the
Check all cable connections.
LEDs turn
Make sure that you have the USB or the power adaptor
on.
connected to the ZyWALL and plugged in to an appropriate
power source.
Note: Do NOT connect the USB and the PWR ports at
If supplying power via the USB port, use only the included
USB cable.
Power to the ZyWALL is too low. Disconnect the USB cable
from the ZyWALL and connect the power adaptor.
If the LEDs still do not turn on, you may have a hardware
problem. In this case, you should contact your local vendor.
All LEDs
Power to the ZyWALL is too low. Disconnect the USB cable
blink at the
from the ZyWALL and connect the power adaptor.
same time.
Cannot
Check the cable connection between the ZyWALL and your
access the
computer.
ZyWALL
Ping the ZyWALL from a LAN computer. Make sure your
from the
computer's Ethernet card is installed and functioning properly.
LAN.
Verify that the IP addresses and subnet masks of the ZyWALL
and you computer are in the same range.
ENGLISH
the same time. This will damage your ZyWALL.
7
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