ENGLISH
TROUBLESHOOTING
Solutions to Common Problems
Before you call for service, review the following list. It may save you time and expense.
Possible solutions are provided with the problem listed.
Problem
Entire appliance does
not operate
Cookware in the
cooking zone is
too hot or not hot
enough.
Cooking zone does
not heat cookware.
Cooking zone does
not heat evenly.
Cooking zone control
does not work
Areas of discoloration
with metallic sheen
on cooktop surface.
Scratches or
abrasions on cooktop
surface.
Appliance not connected. Make sure power cord is plugged
properly into outlet. Check your fuse box or breaker box to make
sure the circuit is active.
Electrical power outage. Check house lights to be sure. Call your
local electric company for service outage information.
Incorrect surface control setting. Adjust power level setting.
Be sure the correct surface control is turned on for the element
needed. Incorrect cookware used. See "Cookware Material
Types" on page 23.
Cookware is the wrong size or incorrectly positioned in the
cooking zone. See "Pan Sensing" on page 24.
Flat pans heat better than warped pans.
Heavy and medium weight pans heat evenly. Because
lightweight pans heat unevenly, foods may burn easily.
More than one control was pressed at once. Make sure that
when trying to set the control, nothing is touching another
control.
Water or soil on the control panel. Clean the control panel.
Mineral deposits from water and food. Remove them using
a nonabrasive cloth or sponge.
Coarse particles such as salt or hardened soils between cooktop
and cookware can cause scratches. Be sure the cooktop surface
and bottoms of cookware are clean before use. Small scratches
Cleaning materials not recommended for ceramic glass cooktop
have been used. Apply cooktop cleaning creme to the ceramic
bottomed cookware.
Cause/Solution
28
AA-2541904-2
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