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Lexmark CX931 User Manual

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CX930, CX931, XC9325, XC9335

MFPs

User's Guide

October 2022

www.lexmark.com

Machine type:

7580

Models:

138, 198, 238, 298

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Summary of Contents for Lexmark CX931

Page 1 CX930, CX931, XC9325, XC9335 MFPs User's Guide October 2022 www.lexmark.com Machine type: 7580 Models: 138, 198, 238, 298...
Page 2 Contents Contents Safety information..................6 Conventions................................6 Product statements............................. 6 Learn about the printer................9 Finding information about the printer......................9 Finding the printer serial number........................10 Printer conﬁgurations............................11 Using the control panel.............................13 Understanding the status of the indicator light..................13 Selecting paper..............................14 Set up, install, and conﬁgure..............
Page 3 Contents Printing from a ﬂash drive..........................157 Supported ﬂash drives and ﬁle types......................158 Conﬁguring conﬁdential jobs........................158 Printing conﬁdential and other held jobs....................159 Printing a font sample list..........................159 Printing a directory list............................160 Placing separator sheets between copies....................160 Stapling printed sheets..........................160 Punching holes in printed sheets........................160 Using offset stacking in printed sheets.......................161 Canceling a print job............................161...
Page 4 Contents Scheduling a fax...............................168 Creating a fax destination shortcut......................168 Changing the fax resolution..........................168 Adjusting the fax darkness..........................169 Printing a fax log.............................. 169 Blocking junk faxes............................169 Holding faxes..............................169 Forwarding a fax.............................. 169 Scan......................171 Using the automatic document feeder and scanner glass..............171 Scanning to a computer..........................
Page 5 Network connection problems........................403 Hardware options problems........................405 Issues with supplies............................406 Paper feed problems............................407 E-mailing problems............................410 Faxing problems..............................411 Scanning problems............................416 Color quality problems..........................423 Contacting customer support........................425 Recycle and dispose................426 Recycling Lexmark products........................426 Recycling Lexmark packaging........................426 Notices....................... 427 Index......................441...
Page 6 CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected between the printer and the power cord provided with the printer may be used with this product. The use of non-Lexmark surge protection devices may result in a risk of ﬁre, property damage, or poor printer performance.
Page 7 Make sure that there is adequate clearance around the printer. CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, see www.lexmark.com/multifunctionprinters.
Page 8 Safety information CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 9 Find it here Initial setup instructions See the setup documentation that came with the printer. • Go to www.lexmark.com/downloads, search for Printer software your printer model, and then in the Type menu, • Print or fax driver select the driver, ﬁrmware, or utility that you need.
Page 10 In other countries and regions—See the printed warranty that came with the printer. Product Information Guide—See the documentation that came with the printer or go to http://support.lexmark.com. Information on Lexmark digital passport Go to https://csr.lexmark.com/digital- passport.php. Finding the printer serial number...
Page 11 Learn about the printer Locate the serial number at the left side of the printer. Printer conﬁgurations Note: Make sure to conﬁgure the printer on a ﬂat, sturdy, and stable surface. Basic model Automatic document feeder (ADF) ADF tray ADF bin Standard bin Standard 520-sheet tray...
Page 12 CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, see www.lexmark.com/multifunctionprinters. CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Page 13 Learn about the printer Optional 3 x 520-sheet tray Staple, hole punch ﬁnisher Note: Supported only if optional trays are installed. Optional 2520-sheet tandem tray Optional 2000-sheet tray Using the control panel Control panel part Function Power button • Turn on or turn off the printer. Note: To turn off the printer, press and hold the power button for ﬁve seconds.
Page 14 Learn about the printer Selecting paper Paper guidelines Use the appropriate paper to prevent jams and help ensure trouble‑free printing. • Always use new, undamaged paper. • Before loading paper, know the recommended printable side of the paper. This information is usually indicated on the paper package.
Page 15 Learn about the printer Grain direction Grain refers to the alignment of the paper ﬁbers in a sheet of paper. Grain is either grain long which runs the length of the paper, or grain short which runs the width of the paper. For recommended grain direction, see the “Supported paper weights”...
Page 16 Learn about the printer Selecting preprinted forms and letterhead • Use grain long paper. • Use only forms and letterhead printed using an offset lithographic or engraved printing process. • Avoid paper with rough or heavily textured surfaces. • Use inks that are not affected by the resin in toner. Inks that are oxidation‑set or oil‑based generally meet these requirements;...
Page 17 Learn about the printer Paper size Standard Multipurpose Envelope tray Two‑sided 520‑sheet tray feeder printing Hagaki 100 x 148 mm (3.94 x 5.83 in.) JIS B4 257 x 364 mm (10.12 x 14.33 in.) JIS B5 182 x 257 mm (7.17 x 10.1 in.) Ledger 279.4 x 4431.8 mm...
Page 18 Learn about the printer Paper size Standard Multipurpose Envelope tray Two‑sided 520‑sheet tray feeder printing 10 Envelope 104.8 x 241.3 mm (4.12 x 9.5 in.) B5 Envelope 176 x 250 mm (6.93 x 9.84 in.) C5 Envelope 162 x 229 mm (6.38 x 9.01 in.) DL Envelope 110 x 220 mm...
Page 19 Learn about the printer Paper size Optional 520-sheet Optional 2520-sheet Optional 2000-sheet tray, optional 520- tandem tray tray sheet tray with cabinet, and optional 3 x 520- sheet tray 148 x 210 mm (5.83 x 8.27 in.) 105 x 148 mm (4.13 x 5.83 in.) Executive 184.2 x 266.7 mm...
Page 20 Learn about the printer Paper size Optional 520-sheet Optional 2520-sheet Optional 2000-sheet tray, optional 520- tandem tray tray sheet tray with cabinet, and optional 3 x 520- sheet tray Statement 139.7 x 215.9 mm (5.5 x 8.5 in.) Universal 7 3/4 Envelope 98.4 x 190.5 mm (3.875 x 7.5 in.) 9 Envelope...
Page 21 Learn about the printer Paper sizes supported by the output bins Paper size Standard bin Upper bin Stack Offset Stack 297 x 420 mm (11.69 x 16.54 in.) 210 x 297 mm (8.27 x 11.7 in.) 148 x 210 mm (5.83 x 8.27 in.) 105 x 148 mm (4.13 x 5.83 in.)
Page 22 Learn about the printer Paper size Standard bin Upper bin Stack Offset Stack Legal 215.9 x 355.6 mm (8.5 x 14 in.) Letter 215.9 x 279.4 mm (8.5 x 11 in.) Oﬁcio (Mexico) 215.9 x 340.4 mm (8.5 x 13.4 in.) Statement 139.7 x 215.9 mm (5.5 x 8.5 in.)
Page 23 Learn about the printer Paper sizes supported by the ﬁnishers Paper size Staple ﬁnisher Staple, hole punch ﬁnisher Stack Offset Staple Stack Offset Staple Hole punch 297 x 420 mm (11.69 x 16.54 in.) 210 x 297 mm (8.27 x 11.7 in.) 148 x 210 mm (5.83 x 8.27 in.) 105 x 148 mm...
Page 24 Learn about the printer Paper size Staple ﬁnisher Staple, hole punch ﬁnisher Stack Offset Staple Stack Offset Staple Hole punch JIS B4 257 x 364 mm (10.12 x 14.33 in.) JIS B5 182 x 257 mm (7.17 x 10.1 in.) Ledger 279.4 x 4431.8 mm (11 x 17 in.)
Page 25 Learn about the printer Paper size Staple ﬁnisher Staple, hole punch ﬁnisher Stack Offset Staple Stack Offset Staple Hole punch 10 Envelope 104.8 x 241.3 mm (4.12 x 9.5 in.) B5 Envelope 176 x 250 mm (6.93 x 9.84 in.) C5 Envelope 162 x 229 mm (6.38 x 9.01 in.)
Page 26 Learn about the printer Paper type Standard Multipurpose feeder Envelope tray Two‑sided printing 520‑sheet tray Labels Letterhead Light Paper Plain Paper Preprinted Recycled Rough Envelope Rough Cotton Vinyl Labels Paper types supported by the optional trays Paper type Optional 520-sheet tray, Optional 2520-sheet Optional 2000-sheet tray optional 520-sheet tray...
Page 27 Learn about the printer Paper type Optional 520-sheet tray, Optional 2520-sheet Optional 2000-sheet tray optional 520-sheet tray tandem tray with cabinet, and optional 3 x 520-sheet tray Rough Cotton Vinyl Labels Paper types supported by the output bins Paper type Standard bin Upper bin Stack...
Page 28 Learn about the printer Paper type Staple ﬁnisher Staple, hole punch ﬁnisher Stack Offset Staple Stack Offset Staple Hole punch Colored Paper Custom Type Envelope Glossy Heavy Glossy Heavy Paper Labels Letterhead Light Paper Plain Paper Preprinted Recycled Rough Envelope Rough Cotton Vinyl Labels Supported paper weights...
Page 29 Set up, install, and conﬁgure Set up, install, and conﬁgure Selecting a location for the printer • Leave enough room to open trays, covers, and doors and to install hardware options. • Set up the printer near an electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 30 Set up, install, and conﬁgure Front 444.5 mm (17.50 in.) Left side 400 mm (15.70 in.) Attaching cables CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
Page 31 Set up, install, and conﬁgure Printer port Function LINE port Connect the printer to an active telephone line through a standard wall jack (RJ‑11), DSL ﬁlter, or VoIP adapter, or any other adapter that allows Note: Available only when a fax you to access the telephone line to send and receive faxes.
Page 32 Set up, install, and conﬁgure Icon Function Status/Supplies • Show a printer warning or error message whenever the printer requires intervention to continue processing. • View more information on the printer warning or message, and on how to clear Note: You can also access this setting by touching the top section of the home screen.
Page 33 Set up, install, and conﬁgure Supported applications Application Printer models Scan Center CX930, CX931, XC9325, XC9335 Shortcut Center CX930, CX931, XC9325, XC9335 Card Copy CX930, CX931, XC9325, XC9335 Display Customization CX930, CX931, XC9325, XC9335 Customer Support XC9325, XC9335 Device Quotas...
Page 34 Set up, install, and conﬁgure Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the web page correctly. Click Apps >...
Page 35 Set up, install, and conﬁgure Using Customer Support Notes: • This application is supported only in some printer models. For more information, see “Supported applications” on page • For information on how to conﬁgure the application settings, see the Customer Support Administrator’s Guide.
Page 36 Set up, install, and conﬁgure Select an Address protocol type, and then do one of the following: • For HTTP and HTTPS, type the URL that you want to bookmark. • For HTTPS, make sure to use the host name instead of the IP address. For example, type myWebsite.com/sample.pdf instead of typing 123.123.123.123/sample.pdf.
Page 37 Set up, install, and conﬁgure Setting up and using the accessibility features Activating Voice Guidance From the home screen In one motion and using one ﬁnger, slowly swipe left then up on the display until you hear a voice message. Using two ﬁngers, touch OK.
Page 38 Set up, install, and conﬁgure Gesture Function Double‑tap the home icon using two Deactivate the Accessibility mode. ﬁngers Triple‑tap using one ﬁnger Zoom in or zoom out text and images. Swipe right or swipe down using one Move to the next item on the screen. ﬁnger Swipe left or swipe up using one Move to the previous item on the screen.
Page 39 Fax server Analog fax etherFAX Fax over IP (FoIP) CX930 CX931 XC9325 Needs an installed fax card. For more information, contact the place where you purchased the printer. Needs a subscription. For more information, go to https://www.etherfax.net/lexmark or contact the place where you purchased the printer.
Page 40 XC9335 Needs an installed fax card. For more information, contact the place where you purchased the printer. Needs a subscription. For more information, go to https://www.etherfax.net/lexmark or contact the place where you purchased the printer. Needs an installed license bundle. For more information, contact the place where you purchased the printer.
Page 41 An appropriate license bundle must be installed in your printer. For more information, contact etherFAX. • Make sure that you have registered your printer to the etherFAX portal. For more information, go to https://www.etherfax.net/lexmark. • The printer serial number is required on registration. To locate the serial number, see “Finding the printer...
Page 42 Set up, install, and conﬁgure Notes: • View the printer IP address on the home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the web page correctly. Click Settings >...
Page 43 Set up, install, and conﬁgure Setup 1: Printer is connected to a dedicated fax line Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to an active analog wall jack. Notes: •...
Page 44 Set up, install, and conﬁgure Connected to different wall jacks Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to an active analog wall jack. Notes: • If you have only one telephone number on your line, then set the printer to receive faxes automatically. •...
Page 45 There may be an adapter plug installed in the telephone port of the printer. Do not remove the adapter plug from the telephone port of the printer if you are connecting to a serial or cascaded telephone system. Part name Part number Lexmark adapter plug 40X8519...
Page 46 Set up, install, and conﬁgure Connecting the printer to a non‑RJ‑11 wall jack Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to the RJ‑11 adapter, and then connect the adapter to the wall jack. If you want to connect another device with a non‑RJ‑11 connector to the same wall jack, then connect it directly to the telephone adapter.
Page 47 Set up, install, and conﬁgure Setting the fax date and time Note: Make sure that fax is conﬁgured. For more information, see “Setting up the printer to fax” on page From the home screen, touch Settings > Device > Preferences > Date and Time > Conﬁgure. Conﬁgure the settings.
Page 48 Set up, install, and conﬁgure • For e‑mail service providers that are not on the list, contact your provider and ask for the settings. Click Save. Using the Settings menu in the printer From the home screen, touch Settings > E‑mail > E‑mail Setup. Conﬁgure the settings.
Page 49 Set up, install, and conﬁgure Setting Value Device UserID Your e‑mail address Device Password App password Note: To create an app password, go to the AOL Account Security page, log in to your account, and then click Generate app password. Comcast Mail Setting Value...
Page 50 Set up, install, and conﬁgure Setting Value Device Password App password Notes: • To create an app password, go to the Google Account Security page, log in to your account, and then from the “Signing in to Google” section, click App passwords.
Page 51 Set up, install, and conﬁgure NetEase Mail (mail.126.com) Note: Make sure that the SMTP service is enabled on your account. To enable the service, from the NetEase Mail home page, click Settings > POP3/SMTP/IMAP, and then enable either IMAP/SMTP service or POP3/SMTP service.
Page 52 Set up, install, and conﬁgure NetEase Mail (mail.yeah.net) Note: Make sure that the SMTP service is enabled on your account. To enable the service, from the NetEase Mail home page, click Settings > POP3/SMTP/IMAP, and then enable either IMAP/SMTP service or POP3/SMTP service.
Page 53 Set up, install, and conﬁgure QQ Mail Note: Make sure that the SMTP service is enabled on your account. To enable the service, from the QQ Mail home page, click Settings > Account. From the POP3/IMAP/SMTP/Exchange/CardDAV/CalDAV Service section, enable either POP3/SMTP service or IMAP/SMTP service. Setting Value Primary SMTP Gateway...
Page 54 Set up, install, and conﬁgure Sohu Mail Note: Make sure that the SMTP service is enabled on your account. To enable the service, from the Sohu Mail home page, click Options > Settings > POP3/SMTP/IMAP, and then enable either IMAP/SMTP service or POP3/SMTP service.
Page 55 Set up, install, and conﬁgure Setting Value Reply Address Your e‑mail address SMTP Server Authentication Login / Plain Device‑Initiated E‑mail Use Device SMTP Credentials Device UserID Your e‑mail address Device Password Account password or app password Notes: • For accounts with two‑step veriﬁcation disabled, use your account password.
Page 56 Set up, install, and conﬁgure Adjust the guides to match the size of the paper that you are loading. Note: Use the indicators on the bottom of the tray to position the guides. Flex, fan, and align the paper edges before loading. Load the paper stack with the printable side faceup.
Page 57 Set up, install, and conﬁgure For one‑sided, long‑edge printing • Load letterhead faceup with the header toward the back of the tray. • Load prepunched paper faceup with the holes against the left side of the tray. For one‑sided, short‑edge printing •...
Page 58 Set up, install, and conﬁgure For two‑sided, long‑edge printing • Load letterhead facedown with the header toward the back of the tray. • Load prepunched paper facedown with the holes against the right side of the tray. For two‑sided, short‑edge printing •...
Page 59 Set up, install, and conﬁgure Notes: • Do not slide paper into the tray. • Make sure that the side guides ﬁt snugly against the paper. • Make sure that the stack height is below the maximum paper ﬁll indicator. Overﬁlling may cause paper jams.
Page 60 Set up, install, and conﬁgure Adjust the guides to match the size of the paper that you are loading. Flex, fan, and align the paper edges before loading. Load the paper. • For one-sided printing, load paper with the printable side faceup. •...
Page 61 Set up, install, and conﬁgure • Load prepunched paper faceup with the holes against the left side of the tray. For two‑sided printing • Load letterhead facedown with the header toward the back of the tray. • Load hole-punched paper facedown with the holes against the right side of the tray. Notes: •...
Page 62 Set up, install, and conﬁgure Insert the tray. If necessary, set the paper size and type to match the paper loaded in the tray. Note: When a ﬁnisher is installed, the images are rotated to 180° when printed. Loading the 2000-sheet tray CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Page 63 Set up, install, and conﬁgure Adjust the guide at the back of the tray. Do the same at the front of the tray.
Page 64 Set up, install, and conﬁgure Adjust the lever on the tray side door. Flex, fan, and align the paper edges before loading. Load the paper stack with the printable side faceup. When loading letterhead or prepunched paper, do either of the following: For one‑sided printing •...
Page 65 Set up, install, and conﬁgure • Load prepunched paper facedown with the holes against the left side of the tray. For two‑sided printing • Load letterhead faceup with the header toward the back of the tray. • Load prepunched paper faceup with the holes against the left side of the tray. Note: Make sure that the stack height is below the maximum paper ﬁll indicator.
Page 66 Set up, install, and conﬁgure Close the tray side door, and then insert the tray. If necessary, set the paper size and type to match the paper loaded in the tray. Note: When a ﬁnisher is installed, the images are rotated to 180° when printed. Loading the envelope tray CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Page 67 Set up, install, and conﬁgure Flex, fan, and align the envelope edges before loading. Adjust the guides to match the size of the envelope that you are loading. Note: Use the indicators on the bottom of the tray to position the guides.
Page 68 Set up, install, and conﬁgure Load the envelopes with the ﬂap side down and against the left side of the tray. Notes: • Make sure that the side guides ﬁt snugly against the envelopes. • Make sure that the stack height is below the maximum ﬁll indicator. Overﬁlling may cause jams. Insert the tray.
Page 69 Set up, install, and conﬁgure Loading the multipurpose feeder Open the multipurpose feeder. Adjust the side guides to match the size of the paper that you are loading. Flex, fan, and align the paper edges before loading. Load the paper. Note: Make sure that the side guides ﬁt snugly against the paper.
Page 70 Set up, install, and conﬁgure For long-edge feed: • For one-sided printing, load letterhead facedown with the header toward the rear of the printer. Load prepunched paper facedown with the holes to the right side of the paper.
Page 71 Set up, install, and conﬁgure • For two-sided printing, load letterhead faceup with the header toward the rear of the printer. Load prepunched paper faceup with the holes to the left side of the paper.
Page 72 Set up, install, and conﬁgure For short-edge feed: • For one-sided printing, load letterhead facedown with the header to the left side of the paper. Load prepunched paper facedown with the holes toward the front of the printer. • For two-sided printing, load letterhead faceup with the header to the left side of the paper. Load prepunched paper faceup with the holes toward the back of the printer.
Page 73 Run the installer, and then follow the instructions on the computer screen. Installing the fax driver Go to www.lexmark.com/downloads, search for your printer model, and then download the appropriate installer package. From your computer, click Printer Properties, and then navigate to the Conﬁguration tab.
Page 74 • To use the Macintosh print driver, select either AirPrint or Secure AirPrint. • If you want custom printing features, then select the Lexmark print driver. To install the driver, see “Installing the printer software” on page Add the printer.
Page 75 Set up, install, and conﬁgure • If you are using a proxy server, then temporarily disable it to load the web page correctly. Click Settings > Device > Update Firmware. Do either of the following: • Click Check for updates > I agree, start update. •...
Page 76 Set up, install, and conﬁgure Installing hardware options Installing the envelope tray Remove the standard tray. Note: Do not throw away the standard tray. Unpack the envelope tray, and then remove all the packing material.
Page 77 Set up, install, and conﬁgure Insert the envelope tray. To make the envelope tray available for print jobs, from the home screen, touch Settings > Device > Maintenance > Conﬁguration Menu > Tray Conﬁguration > Envelope Tray Setup > On.
Page 78 Set up, install, and conﬁgure Installing the optional 520‑sheet tray CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 79 Set up, install, and conﬁgure Unplug the power cord from the electrical outlet, and then from the printer. Unpack the optional tray, and then remove all the packing material. Align the printer with the optional tray, and then lower the printer into place. CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may require two or more people to lift it safely.
Page 80 Set up, install, and conﬁgure Remove the standard tray. Secure the optional tray to the printer with screws. Insert the standard tray.
Page 81 Set up, install, and conﬁgure Remove the connector cover from the rear of the printer. Connect the tray connector to the printer, and then attach the cover.
Page 82 Set up, install, and conﬁgure Secure the rear part of the optional tray to the printer. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 83 Set up, install, and conﬁgure Installing the optional 520-sheet tray with cabinet CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 84 Set up, install, and conﬁgure Unplug the power cord from the electrical outlet, and then from the printer. Unpack the optional tray, and then remove all the packing material. Lock the caster to keep the cabinet from moving. Align the printer with the optional tray, and then lower the printer into place. CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may require two or more people to lift it safely.
Page 85 Set up, install, and conﬁgure...
Page 86 Set up, install, and conﬁgure Remove the standard tray.
Page 87 Set up, install, and conﬁgure Secure the optional tray to the printer with screws. Insert the standard tray. Remove the connector cover from the rear of the printer.
Page 88 Set up, install, and conﬁgure Connect the tray connector to the printer, and then attach the cover.
Page 89 Set up, install, and conﬁgure Secure the rear part of the optional tray to the printer.
Page 90 Set up, install, and conﬁgure Adjust the leveling screws to make sure that all sides of the printers have the same height. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 91 Set up, install, and conﬁgure Installing the optional 3 x 520-sheet tray CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 92 Set up, install, and conﬁgure Unplug the power cord from the electrical outlet, and then from the printer. Unpack the optional tray, and then remove all the packing material. Lock the caster to keep the tray from moving. Align the printer with the optional tray, and then lower the printer into place. CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may require two or more people to lift it safely.
Page 93 Set up, install, and conﬁgure...
Page 94 Set up, install, and conﬁgure Remove the standard tray.
Page 95 Set up, install, and conﬁgure Secure the optional tray to the printer with screws. Insert the standard tray. Remove the connector cover from the rear of the printer.
Page 96 Set up, install, and conﬁgure Connect the tray connector to the printer, and then attach the cover.
Page 97 Set up, install, and conﬁgure Secure the rear part of the optional tray to the printer.
Page 98 Set up, install, and conﬁgure Adjust the leveling screws to make sure that all sides of the printer have the same height. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 99 Set up, install, and conﬁgure Installing the optional 2520-sheet tandem tray CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 100 Set up, install, and conﬁgure Unplug the power cord from the electrical outlet, and then from the printer. Unpack the optional tray, and then remove all the packing material. Lock the caster to keep the tray from moving. Align the printer with the optional tray, and then lower the printer into place. CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may require two or more people to lift it safely.
Page 101 Set up, install, and conﬁgure...
Page 102 Set up, install, and conﬁgure Remove the standard tray.
Page 103 Set up, install, and conﬁgure Secure the optional tray to the printer with screws. Insert the standard tray. Remove the connector cover from the rear of the printer.
Page 104 Set up, install, and conﬁgure Connect the tray connector to the printer, and then attach the cover.
Page 105 Set up, install, and conﬁgure Secure the rear part of the optional tray to the printer.
Page 106 Set up, install, and conﬁgure Adjust the leveling screws to make sure that all sides of the printers have the same height. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 107 Set up, install, and conﬁgure Installing the optional 2000‑sheet tray CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 108 Set up, install, and conﬁgure Unplug the power cord from the electrical outlet, and then from the printer. Unpack the optional tray, and then remove all the packing material. Remove the leveling screw from the left side of the printer. Note: Do not throw away the screw.
Page 109 Set up, install, and conﬁgure Install the optional tray.
Page 110 Set up, install, and conﬁgure Connect the tray connector to the printer.
Page 111 Set up, install, and conﬁgure Adjust the leveling screws to make sure that the tray has the same height with the printer. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 112 Set up, install, and conﬁgure Installing a fax card CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 113 Set up, install, and conﬁgure Unplug the power cord from the electrical outlet, and then from the printer. Using a ﬂat‑head screwdriver, remove the fax cover.
Page 114 Set up, install, and conﬁgure Remove the hard disk cover. Remove the controller board shield.
Page 115 Set up, install, and conﬁgure Unpack the fax card. Attach the fax card to the hard disk cover. Insert the fax connector cable to the controller board compartment.
Page 116 Set up, install, and conﬁgure Attach the hard disk cover. Connect the fax connector cable to the controller board.
Page 117 Set up, install, and conﬁgure Attach the controller board shield. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 118 Set up, install, and conﬁgure Installing a printer hard disk CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 119 Set up, install, and conﬁgure Unplug the power cord from the electrical outlet, and then from the printer. Unpack the hard disk, and then remove the bracket. Warning—Potential Damage: Do not touch or press the center of the hard disk.
Page 120 Set up, install, and conﬁgure Remove the hard disk cover. Remove the controller board shield.
Page 121 Set up, install, and conﬁgure Insert the hard disk connector cable to the controller board compartment. Position the hard disk over the mounting holes, and then press until it clicks into place.
Page 122 Set up, install, and conﬁgure Attach the hard disk cover. Connect the hard disk connector cable to the controller board.
Page 123 Set up, install, and conﬁgure Attach the controller board shield. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 124 Set up, install, and conﬁgure Installing the working shelf Turn off the printer.
Page 125 Set up, install, and conﬁgure Using a screwdriver, remove the cover plates. Unpack the working shelf. Attach the working shelf to the printer.
Page 126 Set up, install, and conﬁgure Secure the shelf to the printer. Turn on the printer. Installing the dual catch bin Unpack the dual catch bin. Attach the dual catch bin to the printer.
Page 127 Set up, install, and conﬁgure Installing the staple ﬁnisher CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 128 Set up, install, and conﬁgure Unplug the power cord from the electrical outlet, and then from the printer. Remove the standard bin. Note: Do not throw away the bin.
Page 129 Set up, install, and conﬁgure Open the front door, and then remove the blue knob. Note: Do not throw away the knob.
Page 130 Set up, install, and conﬁgure Remove the standard bin side cover. Note: Do not throw away the bin side cover. Unpack the staple ﬁnisher, and then remove the packing material.
Page 131 Set up, install, and conﬁgure Position the staple ﬁnisher on its back, and then remove the packing material. Adjust the bracket.
Page 132 Set up, install, and conﬁgure Insert the ﬁnisher. Close the front door. Secure the ﬁnisher to the printer. Note: Use the screws that came with the ﬁnisher. Secure the ﬁnisher cable to the printer. Note: Use the clamps that came with the ﬁnisher.
Page 133 Set up, install, and conﬁgure...
Page 134 Set up, install, and conﬁgure Connect the ﬁnisher cable to the printer. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 135 Set up, install, and conﬁgure Installing the staple, hole punch ﬁnisher CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 136 Set up, install, and conﬁgure Unplug the power cord from the electrical outlet, and then from the printer. Unpack the staple, hole punch ﬁnisher, and then remove all the packing material. Insert the staple cartridge holder into the ﬁnisher.
Page 137 Set up, install, and conﬁgure Using a ﬂat‑head screwdriver, attach the brackets to the ﬁnisher. Insert the bin into the ﬁnisher. Remove the standard bin. Note: Do not throw away the standard bin.
Page 138 Set up, install, and conﬁgure Open the front door, and then remove the blue knob. Note: Do not throw away the knob.
Page 139 Set up, install, and conﬁgure Remove the standard bin side cover. Note: Do not throw away the bin side cover.
Page 140 Set up, install, and conﬁgure Using a ﬂat‑head screwdriver, attach the brackets to the right side of the printer. Insert the paper transport, and then secure it with screws. Note: Use the screws that came with the ﬁnisher.
Page 141 Set up, install, and conﬁgure Close the front door. Attach the ﬁnisher to the printer.
Page 142 Set up, install, and conﬁgure Adjust the leveling screws to make sure that all sides of the ﬁnisher have the same height with the printer.
Page 143 Set up, install, and conﬁgure Open the ﬁnisher door, and then install the screw on the left part of the ﬁnisher. Close the ﬁnisher door.
Page 144 Set up, install, and conﬁgure Connect the paper transport cable to the rear of the ﬁnisher.
Page 145 Set up, install, and conﬁgure Connect the ﬁnisher cable to the rear of the printer. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 146 Set up, install, and conﬁgure Installing wireless modules Installing MarkNet N8372 Wireless Print Server Turn off the printer. Apply isopropyl alcohol to a damp, soft, lint-free cloth, and then wipe the surface around the USB port. Install the wireless module. Notes: •...
Page 147 Set up, install, and conﬁgure Attach the NFC card. Turn on the printer. Networking Connecting the printer to a Wi‑Fi network Before you begin, make sure that: • A wireless module is installed in your printer. • Active Adapter is set to Auto. From the home screen, touch Settings > Network/Ports > Network Overview >...
Page 148 Set up, install, and conﬁgure Using Lexmark Mobile Assistant Depending on your mobile device, download the Lexmark Mobile Assistant application from either the App Store or Google Play From the printer home screen, touch Settings > Network/Ports > Wireless > Setup Using Mobile App >...
Page 149 Set up, install, and conﬁgure Conﬁguring Wi‑Fi Direct ® Wi-Fi Direct is a Wi-Fi-based peer-to-peer technology that allows wireless devices to connect directly to a Wi- Fi Direct‑enabled printer without using an access point (wireless router). From the home screen, touch Settings > Network/Ports > Wi-Fi Direct. Conﬁgure the settings.
Page 150 Set up, install, and conﬁgure Connecting a computer to the printer Before connecting your computer, make sure that Wi‑Fi Direct has been conﬁgured. For more information, see “Conﬁguring Wi‑Fi Direct” on page 149. For Windows users Open Printers & scanners, and then click Add a printer or scanner. Click Show Wi-Fi Direct printers, and then select the printer Wi‑Fi Direct name.
Page 151 Set up, install, and conﬁgure Open the printer properties, and then select the COM port from the list. Set the COM port parameters in Device Manager. Notes: • Serial printing reduces printing speed. • Make sure that the serial cable is connected to the serial port on your printer.
Page 152 Secure the printer Secure the printer Locating the security slot The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer and hard disk in place. Erasing printer memory To erase volatile memory or buffered data in your printer, turn off the printer.
Page 153 Secure the printer Erasing printer storage drive From the home screen, touch Settings > Device > Maintenance > Out of Service Erase. Depending on the storage drive that is installed on your printer, do either of the following: • For hard disk, touch the Sanitize all information on hard disk check box, touch ERASE, and then select a method to erase data.
Page 154 Secure the printer • The printer is removed from your premises for service. • The printer is sold to another organization. Note: To dispose a storage drive, follow the policies and procedures of your organization.
Page 155 Notes: • Make sure that you download the Lexmark Print application from the Google Play store and enable it in the mobile device. • Make sure that the printer and the mobile device are connected to the same network.
Page 156 Print Printing from a mobile device using Mopria Print Service ® Mopria Print Service is a mobile printing solution for mobile devices running on Android version 5.0 or later. It allows you to print directly to any Mopria‑certiﬁed printer. Note: Make sure that you download the Mopria Print Service application from the Google Play store and enable it in the mobile device.
Page 157 Print Printing from a ﬂash drive Insert the ﬂash drive. Notes: • If you insert the ﬂash drive when an error message appears, then the printer ignores the ﬂash drive. If you insert the ﬂash drive while the printer is processing other print jobs, then Busy appears on the •...
Page 158 Print Supported ﬂash drives and ﬁle types Flash drives • Lexar JumpDrive S70 (16GB and 32GB) • SanDisk Cruzer Micro (16GB and 32GB) • PNY Attaché (16GB and 32GB) Notes: – The printer supports high‑speed ﬂash drives with full‑speed standard. –...
Page 159 Print Printing conﬁdential and other held jobs For Windows users With a document open, click File > Print. Select a printer, and then click Properties, Preferences, Options, or Setup. Click Print and Hold. Select Use Print and Hold, and then assign a user name. Select the print job type (Conﬁdential, Repeat, Reserve, or Verify).
Page 160 Print Printing a directory list From the home screen, touch Settings > Reports > Print > Print Directory. Placing separator sheets between copies From the home screen, touch Settings > Print > Layout > Separator Sheets > Between Copies. Print the document. Stapling printed sheets For Windows users With a document open, click File >...
Page 161 Print For Macintosh users With a document open, choose File > Print. Select a printer, and then from the drop-down menu following the Orientation menu, choose Finishing. Click Punch, and then select a setting. Click Print. Using offset stacking in printed sheets For Windows users With a document open, click File >...
Page 162 Copy Copy Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page • Use the scanner glass for single‑page documents, documents, make sure to align the leading edge book pages, small items (such as postcards or before loading.
Page 163 Copy Copying on letterhead Load an original document into the ADF tray or on the scanner glass. From the home screen, touch Copy > Copy From > select the size of the original document. Touch Copy To, and then select the paper source that contains the letterhead. If you loaded the letterhead into the multipurpose feeder, then touch Copy To >...
Page 164 Copy Copying multiple pages onto a single sheet Load an original document into the ADF tray or on the scanner glass. From the home screen, touch Copy > Pages per Side. Adjust the settings. Copy the document. Copying cards Load a card on the scanner glass. From the home screen, touch Copy >...
Page 165 Copy Using offset stacking in copies Load an original document into the ADF tray or on the scanner glass. Note: To avoid a cropped image, make sure that the original document and output have the same paper size. From the home screen, touch Copy, and then specify the number of copies. If necessary, adjust the copy settings.
Page 166 E-mail E-mail Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page • Use the scanner glass for single‑page documents, documents, make sure to align the leading edge book pages, small items (such as postcards or before loading.
Page 167 Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page • Use the scanner glass for single‑page documents, documents, make sure to align the leading edge book pages, small items (such as postcards or before loading.
Page 168 Click Fax > Enable fax > Always display settings prior to faxing, and then enter the recipient number. If necessary, conﬁgure other fax settings. Send the fax. For Macintosh users With a document open, choose File > Print. Select the printer that has ‑ Fax added after its name. In the To ﬁeld, enter the recipient number.
Page 169 Adjusting the fax darkness Note: Make sure that fax is conﬁgured. For more information, see the Setting up the printer to fax section. Load an original document into the ADF tray or on the scanner glass. From the home screen, touch Fax, and then enter the needed information. Touch Darkness, and then adjust the setting.
Page 170 • If you are using a proxy server, then temporarily disable it to load the web page correctly. Click Shortcuts > Add Shortcut. Select a shortcut type, and then conﬁgure the settings. Note: Take note of the shortcut number. Apply the changes. Click Settings >...
Page 171 Before you begin, make sure that the computer and the printer are connected to the same network. For Windows users Using Lexmark ScanBack Utility From the computer, run Lexmark ScanBack Utility, and then click Next. Note: To download the utility, go to www.lexmark.com/downloads. Click Setup, and then add the printer IP address.
Page 172 Scan Browse to the location you want to save the scanned document, create a ﬁle name, and then click Next. Note: To reuse the scan proﬁle, enable Create Shortcut, and then create a unique shortcut name. Click Finish. Load an original document into the automatic document feeder or on the scanner glass. From the printer home screen, touch Scan Proﬁles >...
Page 173 Scan Creating an FTP shortcut From the home screen, touch FTP. Enter the FTP server address, and then touch Create a shortcut. Scanning to a network folder Load the document into the ADF tray or on the scanner glass. From the home screen, touch Scan Center. Note: The icon and name may have been changed.
Page 174 Scan Scanning to a ﬂash drive Load an original document into the ADF tray or on the scanner glass. Insert the ﬂash drive. Touch Scan to USB and adjust the settings if necessary. Notes: • To save the scanned document to a folder, touch Scan to, select a folder, and then touch Scan Here. •...
Page 175 Use printer menus Use printer menus Menu map Device • • Preferences Accessibility • • Eco‑Mode Restore Factory Defaults • • Remote Operator Panel Maintenance • • Notiﬁcations Home Screen Customization • • Power Management About this Printer • Anonymous Data Collection Print •...
Page 176 Use printer menus Troubleshooting Print Quality Test Pages Cleaning the Scanner Device Preferences Menu item Description Display Language Set the language of the text that appears on the display. [List of languages] Country/Region Identify the country or region where the printer is conﬁgured to operate.
Page 177 Use printer menus Menu item Description Allow Background Removal Specify whether background removal is allowed. Allow Custom Job scans Specify whether the Custom Job Scanning setting appears for copy, scan, and fax. Note: This menu setting appears only when a hard disk is installed.
Page 178 Use printer menus Menu item Description Print Print multiple page images on one side of a sheet of paper. Pages per Side Off* 2 pages per side 3 pages per side 4 pages per side 6 pages per side 9 pages per side 12 pages per side 16 pages per side Print...
Page 179 Use printer menus Menu item Description Authentication Type Set the authentication type when accessing the VNC client server. None* Standard Authentication VNC Password Specify the password to connect to the VNC client server. Note: This menu item appears only if Authentication Type is set to Standard Authentication.
Page 180 Use printer menus Menu item Description E‑mail Alerts Setup Conﬁgure the e‑mail settings of the printer. E‑mail Setup Primary SMTP Gateway Primary SMTP Gateway Port (25*) Secondary SMTP Gateway Secondary SMTP Gateway Port (25*) SMTP Timeout (30 seconds*) Reply Address Always use SMTP default Reply Address (Off*) Use SSL/TLS (Disabled*...
Page 181 Use printer menus Menu item Description Error Prevention Set the number of automatic reboots that the printer can perform. Auto Reboot Max Auto Reboots 1–20 (2*) Error Prevention Set the time before the printer performs an automatic reboot. Auto Reboot Auto Reboot Window 1–525600 seconds (720*) Error Prevention...
Page 182 Use printer menus Power Management Menu item Description Sleep Mode Proﬁle Set the printer to stay awake or enter Sleep mode after printing. Print from Sleep Mode Stay awake after printing Enter Sleep Mode after printing* Sleep Mode Proﬁle Wake the printer from Deep Sleep mode by touching the printer display.
Page 183 Anonymous Data Collection Menu item Description Anonymous Data Collection Send printer usage and performance information to Lexmark. Device Usage and Performance Note: Anonymous Data Send Time appears only when you set Information Anonymous Data Collection to Device Usage and Performance.
Page 184 Use printer menus Menu item Description Speech Rate Set the Voice Guidance speech rate. Very Slow Note: This menu item appears only when a headphone or a speaker is Slow attached to the printer. Normal* Fast Faster Very Fast Rapid Very Rapid Fastest Note: An asterisk (*) next to a value indicates the factory default setting.
Page 185 Use printer menus Menu item Description Tray Conﬁguration Set the tray to sense automatically the paper size loaded into Size Sensing Tray [x] Sensing Oﬁcio/Folio Sensing Folio* Oﬁcio (Mexico) Statement/A5 Sensing Sense Statement* Sense A5 Executive/B5 Sensing Sense Exec* Sense B5 Tray Conﬁguration Set the printer to link the trays that have the same paper type and paper size settings.
Page 186 Use printer menus Menu item Description Tray Conﬁguration Set the tray to support multiple universal paper sizes. Multiple Universal Sizes Off* Reports Print reports about printer menu settings, status, and event logs. Menu Settings Page Event Log Event Log Summary Supply Usage And Counters Reset the supply usage history, such as number of pages and days remaining, to the factory shipped level.
Page 187 Use printer menus Menu item Description Printer Emulations Reset the emulator after a print job. Emulator Security Reset Emulator After Job Off* Printer Emulations Disable access to printer message during emulation. Emulator Security Disable Printer Message Access Fax Conﬁguration Set fax to enter Sleep mode whenever the printer determines that it must.
Page 188 Enable the printer to use the orientation setting under the Copy menu when sending quick copy jobs. Honor orientation on fast path copy Off* App Conﬁguration Enable Lexmark Embedded Solutions (LES) applications. LES Applications Finisher Conﬁguration Enable the use of the second output bin. Exit Tray 2 Setting Off* Scanner Conﬁguration...
Page 189 Use printer menus Menu item Description Scanner Conﬁguration Manually register the ﬂatbed and ADF after replacing the ADF, scanner glass, or controller board. Scanner Manual Registration Front ADF Registration Rear ADF Registration Flatbed Registration Scanner Conﬁguration Reset the counter after replacing the ADF maintenance kit. Reset Maintenance Counter Scanner Conﬁguration Set the size, in millimeters, of the no‑print area around an ADF...
Page 190 Use printer menus Menu item Description Out of Service Erase Clear all information on nonvolatile memory and on the storage drive. Sanitize all information on nonvolatile memory Erase all printer and network settings Note: Sanitize all information on hard disk appears only when a hard disk is installed.
Page 191 Show the serial number of the printer. Export Conﬁguration File to Export the conﬁguration ﬁle to a ﬂash drive. Export Compressed Logs to Export the compressed log ﬁles to a ﬂash drive. Send Logs Send printer log information to Lexmark. Print Layout Menu item Description Sides Specify whether to print on one side or both sides of the paper.
Page 192 Use printer menus Menu item Description Pages per Side Print multiple page images on one side of a sheet of paper. Off* 2 pages per side 3 pages per side 4 pages per side 6 pages per side 9 pages per side 12 pages per side 16 pages per side Pages per Side Ordering...
Page 193 Use printer menus Finishing Menu item Description Staple Job Specify the staple position for all print jobs. Off* Note: This menu item appears only when a staple ﬁnisher is installed. 1 staple, top left corner 2 staples, left 1 staple, top right corner 2 staples, top 1 staple, bottom left corner 2 staples, bottom...
Page 194 Use printer menus Menu item Description Job Waiting Preserve print jobs requiring supplies so that jobs not requiring the missing supplies can print. Off* Note: This menu item appears only when a printer hard disk is installed. Job Hold Timeout Set the time in seconds that the printer waits for user intervention before it holds jobs that require unavailable resources.
Page 195 Use printer menus Menu item Description Toner Darkness Determine the lightness or darkness of text images. 1 to 5 (4*) Halftone Enhance the printed output to have smoother lines with sharper edges. Normal* Detail Color Saver Reduce the amount of toner used to print graphics and images. Off* Note: When set to On, this setting overrides the value of the Toner Darkness setting.
Page 196 Use printer menus Menu item Description Spot Color Replacement Assign speciﬁc CMYK values to twenty named spot colors. Set Custom CMYK Note: An asterisk (*) next to a value indicates the factory default setting. Job Accounting Menu item Description Job Accounting Set the printer to create a log of the print jobs that it receives.
Page 197 Use printer menus Menu item Description Log Action at Full Specify how the printer responds when hard disk usage reaches the maximum limit (100MB). None* E‑mail & Delete Current Log E‑mail & Delete Oldest Log Post & Delete Current Log Post &...
Page 198 Use printer menus Menu item Description Lock PS Startup Mode Disable the SysStart ﬁle. Image Smoothing Enhance the contrast and sharpness of low‑resolution images. Off* Note: This setting has no effect on images with a resolution of 300 dpi or higher.
Page 199 Use printer menus Menu item Description Orientation Specify the orientation of text and graphics on the page. Portrait* Landscape Reverse Portrait Reverse Landscape Lines per Page Specify the number of lines of text for each page printed through the PCL® data stream.
Page 200 Use printer menus Image Menu item Description Auto Fit Select the best available paper size and orientation setting for an image. Note: When set to On, this menu item overrides the scaling and orientation Off* settings for the image. Invert Invert bitonal monochrome images.
Page 201 Use printer menus Menu item Description Substitute Size Set the printer to substitute a speciﬁed paper size if the requested size is not loaded in any paper source. Statement/A5 Notes: Letter/A4 • Off prompts the user to load the required paper size. 11 x 17/A3 •...
Page 202 Use printer menus Custom Scan Sizes Menu item Description Custom Scan Size [x] Assign a scan size name and conﬁgure the scan settings. Scan Size Name Width 1–8.5 inches (8.5*) 25.4–215.9 mm (215.9*) Height 1–25 inches (11*) 25.4–635 mm (279.4*) Orientation Portrait* Landscape...
Page 203 Use printer menus Copy Copy Defaults Menu item Description Content Type Improve the output result based on the content of the original document. Text Text/Photo* Photo Graphics Content Source Improve the output result based on the source of the original document. Black and White Laser Color Laser* Inkjet...
Page 204 Use printer menus Menu item Description Print Page Borders Place a border around each image when printing multiple pages on a single page. Off* Collate Print multiple copies in sequence. Off [1,1,1,2,2,2] On [1,2,1,2,1,2]* Offset Pages Offset the output of each print job or each copy of a print job. None* Notes: Between Copies...
Page 205 Use printer menus Menu item Description Darkness Adjust the darkness of the scanned image. 1 to 9 (5*) Number of Copies Specify the number of copies. 1–9999 (1*) Header/Footer Specify the header or footer information on the scanned image. Left Header Middle Header Right Header Left Footer...
Page 206 Use printer menus Menu item Description Contrast Specify the contrast for the scanned image. Best for content* 0–5 Background Removal Remove the background color or image noise from the original document. Background Detection Notes: Content‑based* • Content-based removes the background color from the original Fixed document .
Page 207 Use printer menus Menu item Description Allow Save as Shortcut Save copy settings as a shortcut. Sample Copy Print a sample copy to check the quality before printing the remaining copies. Off* Note: This menu item appears only when a hard disk is installed. Note: An asterisk (*) next to a value indicates the factory default setting.
Page 208 Use printer menus Menu item Description Memory Use Set the amount of internal printer memory allocated for faxing. All receive Note: This menu item prevents memory buffer conditions and failed faxes. Mostly receive Equal* Mostly send All send Cancel Faxes Cancel outgoing and incoming faxes.
Page 209 Use printer menus Menu item Description HTTPS service URL Specify the etherFAX service URL. HTTPS Proxy Specify a proxy server URL. HTTPS Proxy User Specify the user name and password for the proxy server. HTTPS Proxy Password Fax Send Encryption Enable encryption for outgoing fax messages.
Page 210 Use printer menus Menu item Description Content Source Improve the output result based on the source of the original document. Black and White Laser Color Laser* Inkjet Photo/Film Magazine Newspaper Press Other Darkness Adjust the darkness of the scanned image. 1–9 (5*) Behind a PABX Set the printer to dial a fax number without waiting to recognize the dial tone.
Page 211 Use printer menus Menu item Description Contrast Set the contrast of the output. Best for Content* Background Removal Adjust the amount of background visible on a scanned image. Level ‑4 to 4 (0*) Mirror Image Create a mirror image of the original document. Off* Negative Image Create a negative image of the original document.
Page 212 Use printer menus Menu item Description Enable Fax Scans Fax documents that are scanned at the printer. Driver to Fax Allow the print driver to send fax. Allow Save as Shortcut Save fax numbers as shortcuts on the printer. Max Speed Set the maximum speed for sending fax.
Page 213 Use printer menus Fax Receive Settings Menu item Description Fax Job Waiting Remove fax jobs that request speciﬁc unavailable resources from the print queue. None* Toner Toner and Supplies Rings to Answer Set the number of rings before the device answers incoming calls. 1–25 (3*) Auto Reduction Scale incoming fax to ﬁt on the page.
Page 214 Use printer menus Menu item Description Holding Faxes Hold received faxes from printing until they are released. Held Fax Mode Off* Always On Manual Scheduled Holding Faxes Assign a schedule for holding faxes. Fax Holding Schedule Note: This setting appears only when Held Fax Mode is set to Scheduled. Note: An asterisk (*) next to a value indicates the factory default setting.
Page 215 Use printer menus Menu item Description Manual Answer Code Manually enter a code on the telephone number pad to begin receiving fax. 0–9 (9*) Notes: • This menu item appears only when the printer shares a line with a telephone. •...
Page 216 Use printer menus Fax Cover Page Menu item Description Fax Cover Page Conﬁgure the settings for the fax cover page. Off by Default* On by Default Never Use Always Use Include To ﬁeld Off* Include From ﬁeld Off* From Include Message Field Off* Message: Include Logo...
Page 217 Use printer menus Menu item Description Receive Error Log Print a log for fax‑receive failures. Print Never* Print on Error Auto Print Logs Print all fax activity. Log Paper Source Specify the paper source for printing logs. Tray [x] (1*) Logs Display Identify the sender by remote fax name or fax number.
Page 218 Use printer menus VoIP Settings Menu item Description VoIP Protocol Set the Voice over Internet Protocol (VoIP) protocol. SIP* H.323 STUN Server Specify the STUN server to traverse a ﬁrewall. Force Fax Mode Switch VoIP gateway from analog to T.38 at the beginning of a fax call. Force Fax Mode Delay Set the time delay in seconds when sending another invite of Force Fax Mode.
Page 219 Use printer menus H.323 Settings Menu item Description Gateway Specify the H.323 gateway IP address. Gatekeeper Specify the H.323 gatekeeper. User Specify the user name used with the H.323 gateway. Password Specify the password for the H.323 gateway. Enable Fast Start Enable Fast Start.
Page 220 Use printer menus Menu item Description Enable analog receive Set the printer to receive analog faxes. Off* Note: An asterisk (*) next to a value indicates the factory default setting. Fax Server E‑mail Settings Menu item Description Use E‑mail SMTP Server Use the Simple Mail Transfer Protocol (SMTP) settings for e‑mail in receiving and sending faxes.
Page 221 Use printer menus Menu item Description User‑Initiated E‑mail Specify whether credentials are required for user‑initiated e‑mail. None* Use Device SMTP Credentials Use Session User ID and Password Use Session E‑mail address and Password Prompt user Use Active Directory Device Enable user credentials and group destinations to connect to the SMTP server. Credentials Off* Device Userid...
Page 222 Use printer menus Menu item Description Content Source Improve the output result based on the source of the original document. Black and White Laser Color Laser* Inkjet Photo/Film Magazine Newspaper Press Other Fax Resolution Set the fax resolution. Standard* Fine Super Fine Ultra Fine Sides...
Page 223 Use printer menus E-mail E‑mail Setup Menu item Description Primary SMTP Gateway Type the IP address or host name of the primary SMTP server for sending e-mail. Primary SMTP Gateway Port Enter the port number of the primary SMTP server. 1–65535 (25*) Secondary SMTP Gateway Type the server IP address or host name of your secondary or...
Page 224 Use printer menus Menu item Description User‑Initiated E‑mail Specify whether credentials are required for user‑initiated e‑mail. None* Use Device SMTP Credentials Use Session User ID and Password Use Session E‑mail address and Password Prompt user Use Active Directory Device Credentials Specify whether credentials are required for user‑initiated e‑mail.
Page 225 Use printer menus Menu item Description PDF Settings Conﬁgure the PDF settings of the scanned document. PDF Version (1.5*) Notes: Archival Version (A‑1a*) • Archival Version and Archival (PDF/A) are supported only when PDF Version is Highly Compressed (Off*) set to 1.4. Secure (Off*) •...
Page 226 Use printer menus Menu item Description Sides Specify the orientation of the original document when scanning on both sides of the document. Off* Short Edge Long Edge Note: An asterisk (*) next to a value indicates the factory default setting. Advanced Imaging Menu item Description...
Page 227 Use printer menus Menu item Description Contrast Specify the contrast for the scanned image. Best for content* 0–5 Background Removal Remove the background color or image noise from the original document. Background Detection Content‑based* Notes: Fixed • Content-based removes the background color from the original Level ‑4 to 4 (0*) document.
Page 228 Use printer menus Menu item Description Send Me a Copy Send a copy of the e‑mail to yourself. Never appears* On by Default Off by Default Always On Allow self e‑mails only Set the printer to send e‑mails to yourself only. Off* Use cc:/bcc: Enable carbon copy and blind carbon copy in e‑mail.
Page 229 Use printer menus Menu item Description Allow Save as Shortcut Save an e‑mail address as a shortcut. E‑mail Images Sent As Specify how to send the images that are included in the e‑mail. Attachment* Web Link Reset E-mail Information After Sending Reset the To, Subject, Message, and Filename ﬁelds to their default values after sending an e‑mail.
Page 230 Use printer menus Menu item Description PDF Settings Conﬁgure the PDF settings for the scanned image. PDF Version (1.5*) Note: Highly Compressed appears only when a hard disk is installed. Archival Version (A‑1a*) Highly Compressed (Off*) Secure (Off*) Archival (PDF/A) (Off*) Content Type Improve the output result based on the content type of the original document.
Page 231 Use printer menus Menu item Description Sides Specify the orientation when scanning on both sides of the document. Off* Long Edge Short Edge File Name Specify the ﬁle name of the scanned image. Note: An asterisk (*) next to a value indicates the factory default setting. Advanced Imaging Menu item Description...
Page 232 Use printer menus Menu item Description Mirror Image Create a mirror image of the original document. Off* Negative Image Create a negative image of the original document. Off* Shadow Detail Adjust the shadow detail in the scanned image. ‑4 to 4 (0*) Scan Edge to Edge Allow edge‑to‑edge scanning of the original document.
Page 233 Use printer menus Menu item Description Log Paper Source Specify the paper source for printing FTP logs. Tray [x] (1*) Multipurpose Feeder Custom Job Scanning Set the printer to scan the ﬁrst set of original documents using the speciﬁed settings, and then scan the next set with the same or different settings. Off* Note: This menu item appears only when a hard disk is installed.
Page 234 Use printer menus Menu item Description Content Source Improve the output result based on the content source of the original document. Black and White Laser Color Laser* Inkjet Photo/Film Magazine Newspaper Press Other Color Set the printer to capture ﬁle content in color or in mono. Black and White Gray Color*...
Page 235 Use printer menus Advanced Imaging Menu item Description Color Balance Adjust the color intensity for cyan, magenta, and yellow. Cyan (0*) Magenta (0*) Yellow (0*) Color Dropout Specify which color to drop during scanning, and adjust the dropout setting for that color. Color Dropout (None*) Default Red Threshold (128*) Default Green Threshold (128*)
Page 236 Use printer menus Menu item Description Temperature Generate a bluer or redder output of the original document. ‑4 to 4 (0*) Blank Pages Set the sensitivity of scans in relation to blank pages in the original document. Blank Page Removal (Remove*) Blank Page Sensitivity (5*) Note: An asterisk (*) next to a value indicates the factory default setting.
Page 237 Use printer menus Menu item Description Paper Source Set the paper source for the print job. Tray [x] (1*) Multipurpose Feeder Manual Paper Manual Envelope Collate Keep the pages of a print job stacked in sequence, particularly when printing multiple copies of the job. (1,1,1) (2,2,2) (1,2,3) (1,2,3)* Sides...
Page 238 Use printer menus Menu item Description Pages per Side Print multiple page images on one side of a sheet of paper. Off* 2 pages per side 3 pages per side 4 pages per side 6 pages per side 9 pages per side 12 pages per side 16 pages per side Pages per Side Ordering...
Page 239 Note: An asterisk (*) next to a value indicates the factory default setting. Wireless Note: This menu is available only in printers connected to a Wi‑Fi network or printers that have a wireless network adapter. Menu item Description Setup Using Mobile App Conﬁgure the Wi‑Fi connection using Lexmark Mobile Assistant.
Page 240 Use printer menus Menu item Description Setup On Printer Panel Conﬁgure the Wi‑Fi connection using the control panel. Choose Network Note: 802.1x - RADIUS can be conﬁgured only from the Embedded Add Wi‑Fi Network Web Server. Network Name Network Mode Infrastructure Wireless Security Mode Disabled*...
Page 241 Use printer menus Menu item Description Set Pre‑Shared Key Set the password for secure Wi‑Fi connection. WPA2-Personal Enable Wi‑Fi security through WPA2. Note: This menu item appears only when the Wireless Security Mode is set to WPA2-Personal. 802.1x Encryption Mode Enable Wi‑Fi security through 802.1x standard.
Page 242 Use printer menus Menu item Description PS SmartSwitch Set the printer to switch automatically to PS emulation when a print job requires it, regardless of the default printer language. Note: If PS SmartSwitch is off, then the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu.
Page 243 Use printer menus Menu item Description All AirPrint Functions Show the AirPrint status of the printer. Enable AirPrint Enable the AirPrint function. Note: This menu item appears only if Internet Printing Protocol (IPP) or mDNS is disabled. Bonjour Name Identify printer designation and location. Organization Name Organizational Unit Printer Location...
Page 244 Use printer menus Ethernet Menu item Description Network Speed Show the speed of the active network adapter. IPv4 Conﬁgure the IPv4 settings. Enable DHCP (On*) Set Static IP Address IPv6 Conﬁgure the IPv6 settings. Enable IPv6 (On*) Enable DHCPv6 (Off*) Stateless Address Autoconﬁguration (On*) DNS Server Address Manually Assigned IPv6 Address...
Page 245 Use printer menus TCP/IP Note: This menu appears only in network printers or printers attached to print servers. Menu item Description Set Hostname Set the current TCP/IP host name. Domain Name Set the domain name. Allow DHCP/BOOTP to update Allow the DHCP and BOOTP clients to update the NTP settings of the printer. NTP server Zero Conﬁguration Name Specify a service name for the zero conﬁguration network.
Page 246 Use printer menus Menu item Description Restricted Server List Specify an IP address for the TCP connections. Notes: • Use a comma to separate each IP address. • You can add up to 50 IP addresses. Restricted Server List Options Specify how the IP addresses in the list can access the printer functionality.
Page 247 Use printer menus Menu item Description SNMP Versions 1 and 2c Conﬁgure Simple Network Management Protocol (SNMP) versions 1 and 2c to install print drivers and applications. Enabled Allow SNMP Set Enable PPM MIB SNMP Community SNMP Version 3 Conﬁgure SNMP version 3 to install and update the printer security. Enabled Context Name Set Read/Write Credentials...
Page 248 Use printer menus Menu item Description Enable IPSec Enable Internet Protocol Security (IPSec). Off* Base Conﬁguration Set the IPSec base conﬁguration. Default* Note: This menu item appears only when Enable IPSec is set to Compatibility Secure DH (Diffie‑Hellman) Group Proposal Set the IPSec base conﬁguration.
Page 249 Use printer menus 802.1x Note: This menu appears only in network printers or printers that are attached to print servers. Menu item Description Active Let the printer join networks that require authentication before allowing access. Off* 802.1x Authentication Conﬁgure the settings for authenticating the 802.1x connection. Device Login Name Device Login Password Validate Serve Certiﬁcate (On*)
Page 250 Use printer menus HTTP/FTP Settings Menu item Description Proxy Conﬁgure the HTTP and FTP server settings. HTPP Proxy IP Address HTTP Default IP Port FTP Proxy IP Address FTP Default IP Port Authentication User Name Password Local Domains Other Settings Access the Embedded Web Server to monitor and manage the printer.
Page 251 Use printer menus Menu item Description PCL SmartSwitch Set the printer to switch to PCL emulation when a print job received through a USB port requires it, regardless of the default printer language. Note: When this setting is disabled, the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu.
Page 252 Use printer menus Cloud Services Cloud Services Enrollment Menu item Description View More Information View additional information on the usage of Lexmark Cloud Services. Enable communication with Lexmark Cloud Enable the printer to communicate with Lexmark Cloud Services. Services Off*...
Page 253 Use printer menus Security Login Methods Manage Permissions Menu item Description Function Access Control access to the printer functions. Access Address Book in Apps Note: Some menu items appear only when a hard disk or an intelligent Modify Address Book storage drive is installed.
Page 254 Use printer menus Menu item Description Device Management Control access to the printer management options. Remote Management Firmware Updates Apps Conﬁguration Operator Panel Lock Embedded Web Server Access Import / Export All Settings Out of Service Erase Cloud Services Enrollment Apps Control access to printer applications.
Page 255 Use printer menus Schedule USB Devices Menu item Description Schedules Schedule access to the front USB port. Add New Schedule Security Audit Log Menu item Description Enable Audit Record the events in the secure audit log and remote syslog. Off* Enable Remote Syslog Send audit logs to a remote server.
Page 256 Use printer menus Menu item Description Remote Syslog Facility Specify a facility code that the printer uses when sending log events to a remote 0 ‑ Kernel Messages server. 1 ‑ User‑Level Messages 2 ‑ Mail System 3 ‑ System Daemons 4 ‑...
Page 257 Use printer menus Menu item Description E‑mail Log Cleared Alert Send e‑mail notiﬁcation to the administrator when a log entry is deleted. Off* E‑mail Log Wrapped Alert Send e‑mail notiﬁcation to the administrator when the log becomes full and begins to overwrite the oldest entries. Off* Log Full Behavior Resolve log storage issues when the log ﬁlls its allotted memory.
Page 258 Use printer menus Login Restrictions Menu item Description Login failures Specify the number of failed login attempts before the user gets locked out. 1–10 (3*) Failure time frame Specify the time frame between failed login attempts before the user gets locked out. 1–60 minutes (5*) Lockout time Specify the lockout duration.
Page 259 Use printer menus Menu item Description Require All Jobs to be Held Set the printer to hold all print jobs. Off* Keep duplicate documents Set the printer to keep all documents with the same ﬁle name. Off* Note: An asterisk (*) next to a value indicates the factory default setting. Disk Encryption Note: This menu appears only when a hard disk or an intelligent storage drive is installed.
Page 260 Use printer menus Miscellaneous Menu item Description Protected Features Show all the features that Function Access Control (FAC) protects regardless of the security permission that the user has. Show* Hide Note: Hide displays only FAC‑protected features that the user has access. Print Permission Let the user log in before printing.
Page 261 Use printer menus Menu item Description Proﬁles List Print a list of proﬁles that are stored in the printer. Asset Report Print a diagnostic tool for print problems. Note: To avoid clipping the content, print the report on letter‑ or A4‑size paper.
Page 262 Use printer menus Network Menu item Description Network Setup Page Print a page that shows the conﬁgured network and wireless settings on the printer. Note: This menu item appears only in network printers or printers connected to print servers. Wi‑Fi Direct Connected Clients Print a page that shows the list of devices that are connected to the printer using Wi‑Fi Direct.
Page 263 Maintain the printer Maintain the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Checking the status of parts and supplies From the home screen, touch Status/Supplies. Select the parts or supplies that you want to check. Note: You can also access this setting by touching the top section of the home screen.
Page 264 Using genuine Lexmark parts and supplies Your Lexmark printer is designed to function best with genuine Lexmark parts and supplies. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. It can also affect warranty coverage.
Page 265 Maintain the printer Item Worldwide Cyan 85D00C0 Magenta 85D00M0 Yellow 85D00Y0 Black 85D00K0 Lexmark XC9325, XC9335 toner cartridges Item Worldwide Cyan 24B7519 Magenta 24B7520 Yellow 24B7521 Black 24B7522 Ordering a photoconductor unit Item Worldwide Photoconductor unit 85D0P00 Photoconductor unit 3-Pack...
Page 266 Maintain the printer Remove the used toner cartridge. Unpack the new toner cartridge. Shake the toner cartridge to redistribute the toner. Insert the new toner cartridge.
Page 267 Maintain the printer Unlock the waste toner bottle. Remove the waste toner bottle. Note: To avoid spilling the toner, place the bottle in an upright position.
Page 268 Maintain the printer Remove the printhead wiper, and then clean the printhead lenses. Insert the printhead wiper back into place.
Page 269 Maintain the printer Insert the waste toner bottle until it clicks into place.
Page 270 Maintain the printer Lock the waste toner bottle. Close the door. Replacing the waste toner bottle Open the front door.
Page 271 Maintain the printer Unlock the waste toner bottle. Remove the used waste toner bottle. Note: To avoid spilling the toner, place the bottle in an upright position.
Page 272 Maintain the printer Remove the printhead wiper, and then clean the printhead lenses. Insert the printhead wiper back into place. Unpack the new waste toner bottle.
Page 273 Maintain the printer Insert the new waste toner bottle until it clicks into place.
Page 274 Maintain the printer Lock the waste toner bottle. Close the door. Replacing a photoconductor unit Open the front door.
Page 275 Maintain the printer Unlock the waste toner bottle. Remove the waste toner bottle. Note: To avoid spilling the toner, place the bottle in an upright position.
Page 276 Maintain the printer Unlock the used photoconductor unit. Warning—Potential Damage: To avoid toner contamination, do not touch the end of the photoconductor unit.
Page 277 Maintain the printer...
Page 278 Maintain the printer Remove the used photoconductor unit. Unpack the new photoconductor unit. Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than one minute. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
Page 279 Maintain the printer Insert the new photoconductor unit, and then lock the lower part. Remove the packing material, and then lock the upper part.
Page 280 Maintain the printer Remove the printhead wiper, and then clean the printhead lenses. Insert the wiper back into place.
Page 281 Maintain the printer Insert the waste toner bottle until it clicks into place.
Page 282 Maintain the printer Lock the waste toner bottle. Close the door.
Page 283 Maintain the printer Replacing the 520‑sheet tray insert Remove the used tray insert. Unpack the new tray insert, and then remove all the packing material.
Page 284 Maintain the printer Insert the new tray insert.
Page 285 Maintain the printer Replacing the fuser Turn off the printer. Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 286 Maintain the printer Unlock the used fuser.
Page 287 Maintain the printer Remove the used fuser. Unpack the new fuser. Insert the new fuser.
Page 288 Maintain the printer Lock the new fuser. Close the door. Turn on the printer.
Page 289 Maintain the printer Replacing the transfer roller Turn off the printer. Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 290 Maintain the printer Remove the used transfer roller. Unpack the new transfer roller.
Page 291 Maintain the printer Insert the new transfer roller until it clicks into place. Close door A, and then close the front door. Turn on the printer.
Page 292 Maintain the printer Replacing the transfer module Turn off the printer.
Page 293 Maintain the printer Unlock the waste toner bottle. Remove the waste toner bottle. Note: To avoid spilling the toner, place the bottle in an upright position.
Page 294 Maintain the printer Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 295 Maintain the printer Unlock, and then pull out the used transfer module.
Page 296 Maintain the printer Remove the used transfer module. Unpack the new transfer module. Warning—Potential Damage: Do not touch the transfer belt. Doing so may affect the print quality of future print jobs.
Page 297 Maintain the printer Insert the new transfer module until it clicks into place. Lock the new transfer module, and then close door A.
Page 298 Maintain the printer Insert the waste toner bottle until it clicks into place.
Page 299 Maintain the printer Lock the waste toner bottle. Turn on the printer.
Page 300 Maintain the printer Replacing the tray roller kit Turn off the printer.
Page 301 Maintain the printer Remove the standard tray. Remove the used tray roller kit. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 302 Maintain the printer Unpack the new tray roller kit.
Page 303 Maintain the printer Insert the new tray roller kit until it clicks into place. Insert the tray. Turn on the printer.
Page 304 Maintain the printer Replacing the ADF roller kit Turn off the printer. Open the ADF top cover.
Page 305 Maintain the printer Remove the separator roller cover.
Page 306 Maintain the printer Remove the used separator roller. Unpack the new separator roller. Insert the new separator roller.
Page 307 Maintain the printer Insert the separator roller cover until it clicks into place. Remove the used separator roller assembly. Unpack the new separator roller assembly.
Page 308 Maintain the printer Insert the new separator roller assembly until it clicks into place. Close the ADF top cover. Turn on the printer.
Page 309 Maintain the printer Replacing the printhead wiper Open the front door. Remove the used printhead wiper. Unpack the new printhead wiper.
Page 310 Maintain the printer Insert the new printhead wiper. Close the door.
Page 311 Maintain the printer Replacing the 2000‑sheet tray roller kit Turn off the printer.
Page 312 Maintain the printer Slide the tray to the left. Open door J, and then open the roller kit cover.
Page 313 Maintain the printer Locate and remove the used roller kit. Unpack the new roller kit.
Page 314 Maintain the printer Insert the new roller kit. Close the roller kit cover, and then close door J. Slide the tray back into place. Turn on the printer.
Page 315 Maintain the printer Replacing the ADF separator roller cover Open the ADF top cover. Remove the used separator roller cover. Unpack the new separator roller cover.
Page 316 Maintain the printer Insert the new separator roller cover until it clicks into place. Close the ADF top cover. Replacing the lower rear connector cover Remove the used lower rear connector cover.
Page 317 Maintain the printer Unpack the new lower rear connector cover. Insert the new lower rear connector cover until it clicks into place.
Page 318 Maintain the printer Replacing the ADF bin paper stopper Remove the used ADF bin paper stopper. Unpack the new ADF bin paper stopper.
Page 319 Maintain the printer Insert the new ADF bin paper stopper. Resetting the maintenance counter From the home screen, touch Settings > Device > Maintenance > Conﬁguration Menu > Supply Usage And Counters. Touch Reset Maintenance Counter.
Page 320 Maintain the printer Resetting the supply usage counters From the home screen, touch Settings > Device > Maintenance > Conﬁguration Menu > Supply Usage And Counters. Select the counter that you want to reset. Warning—Potential Damage: Supplies and parts without Return Program agreement terms may be reset and remanufactured.
Page 321 Maintain the printer Remove the empty staple cartridge. Unpack the new staple cartridge. Insert the new staple cartridge into the holder until it clicks into place..
Page 322 Maintain the printer Insert the staple cartridge holder until it clicks into place. Close the door. Replacing the staple cartridge in the staple, hole punch ﬁnisher Open the ﬁnisher door.
Page 323 Maintain the printer Remove the staple cartridge holder. Remove the empty staple cartridge. Unpack the new staple cartridge.
Page 324 Maintain the printer Insert the new staple cartridge until it clicks into place. Insert the staple cartridge holder. Close the door.
Page 325 Maintain the printer Replacing the standard staple cartridge holder Open the ﬁnisher door. Remove the used staple cartridge holder.
Page 326 Maintain the printer Remove the staple cartridge. Unpack the new staple cartridge holder. Insert the staple cartridge into the new staple cartridge holder until it clicks into place.
Page 327 Maintain the printer Insert the new staple cartridge holder until it clicks into place. Close the ﬁnisher door. Cleaning printer parts Cleaning the printer CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding.
Page 328 Maintain the printer • Make sure that all areas of the printer are dry after cleaning. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 329 Maintain the printer Using a damp, soft, lint-free cloth, wipe the following areas: • ADF glass pad • Scanner glass pad • ADF glass...
Page 330 Maintain the printer • Scanner glass Close the scanner cover.
Page 331 Maintain the printer Cleaning the tray roller kit Turn off the printer.
Page 332 Maintain the printer Remove the standard tray. Remove the tray roller kit. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 333 Maintain the printer Apply water to a soft, lint-free cloth, and then wipe the feed rollers.
Page 334 Maintain the printer Insert the roller kit until it clicks into place. Insert the tray. Turn on the printer.
Page 335 Maintain the printer Cleaning the ADF roller kit Turn off the printer.
Page 336 Maintain the printer Open the ADF top cover. Remove the separator roller cover.
Page 337 Maintain the printer Remove the separator roller. Apply water to a soft, lint-free cloth, and then wipe the roller kit. Insert the separator roller.
Page 338 Maintain the printer Insert the separator roller cover until it clicks into place. Remove the separator roller assembly. Apply water to a soft, lint-free cloth, and then wipe the roller kit.
Page 339 Maintain the printer Insert the separator roller assembly until it clicks into place. Close the ADF top cover. Turn on the printer.
Page 340 Maintain the printer Cleaning the 2000‑sheet tray roller kit Turn off the printer.
Page 341 Maintain the printer Slide the tray to the left. Open door J, and then open the roller kit cover.
Page 342 Maintain the printer Locate, and then remove the tray roller kit. Apply water to a soft, lint-free cloth, and then wipe the roller kit.
Page 343 Maintain the printer Insert the roller kit. Close the roller kit cover, and then close door J. Slide the tray back into place. Turn on the printer.
Page 344 Maintain the printer Emptying the hole punch box Lift paper transport cover F. Remove, and then empty the hole punch box.
Page 345 Maintain the printer Insert the hole punch box. Close the cover. Saving energy and paper Conﬁguring the power save mode settings Sleep mode From the home screen, touch Settings > Device > Power Management > Timeouts > Sleep Mode. Specify the amount of time that the printer stays idle before it enters Sleep Mode. Hibernate mode From the home screen, touch Settings >...
Page 346 • Make sure that there is adequate clearance around the printer. Note: Damage to the printer caused by improper moving is not covered by the printer warranty. Shipping the printer For shipping instructions, go to http://support.lexmark.com or contact customer support.
Page 347 Troubleshoot a problem Troubleshoot a problem Print quality problems Find the image that resembles the print quality problem you are having, and then click the link below it to read problem-solving steps. “Blank or white pages” on “Dark print” on page 357 “Ghost images” on page 358 “Gray or colored background” page 356 on page 359 “Incorrect margins”...
Page 348 Troubleshoot a problem “Toner easily rubs off” on “Uneven print density” on “Horizontal dark lines” on “Vertical dark lines” on page 368 page 369 page 369 page 371 “Horizontal white lines” “Vertical white lines” on “Repeating defects” on on page 372 page 373 page 375 Printer error codes...
Page 349 Troubleshoot a problem Error codes Error message Solution Attach tray 5. 8.06 Slide the tray to the left, and then slide it back into place. Close paper transport cover F. Keep the paper transport cover F closed 8.07 unless performing maintenance. Close the staple finisher 8.08 Keep the ﬁnisher front door closed unless...
Page 350 Troubleshoot a problem Error codes Error message Solution Reinstall missing or 31.60, 31.61, 31.62, 31.63 Open the front door. unresponsive [color] Unlock, and then remove the waste photoconductor. toner bottle. Note: To avoid spilling the toner, place the bottle in an upright position. Unlock, and then remove the photoconductor unit.
Page 351 Troubleshoot a problem Error codes Error message Solution Complex page, some data may 39.10 Try one or more of the following: not have printed. • Touch Continue to clear the message and continue printing. • Cancel the current print job. •...
Page 352 Troubleshoot a problem Error codes Error message Solution Disk full. Try one or more of the following: • Touch Continue to clear the message and continue printing. • Delete fonts, macros, and other data stored in the hard disk. • Install a hard disk.
Page 353 Troubleshoot a problem Error codes Error message Solution E-mail SMTP server not set up. 72.01 Try either of the following: Contact system administrator. • Set up the e‑mail function. For more information, see “Conﬁguring the e‑mail SMTP settings” on page •...
Page 354 Troubleshoot a problem Error codes Error message Solution Replace ADF kit, recommended 86.33 “Replacing the ADF roller kit” on life exceeded. page 304. Hole punch box nearly full. 87.20 Touch Continue to clear the message. Empty the hole punch box. 87.30 Open the paper transport cover F.
Page 355 Troubleshoot a problem Error codes Error message Solution Scanner jam. 280.11, 280.13, 280.15, “Paper jam in the automatic document 280.91, 280.93, 280.95, feeder” on page 396. 281.11, 281.15, 281.16, 281.91, 281.95, 281.96, 282.11, 282.13, 282.15, 282.91, 282.93, 282.95, 283.11, 283.13, 283.15, 283.91, 283.93, 283.95, 284.11, 284.13, 284.15, 284.91, 284.93, 284.95,...
Page 356 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the printer printing blank or white pages?
Page 357 Troubleshoot a problem Dark print Note: Before solving the problem, print the quality sample pages to determine the missing color. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Go to step 2. The problem is solved.
Page 358 Troubleshoot a problem Action Step 5 Go to step 6. The problem is solved. Replace textured or rough paper with plain paper. Print the document. Is the print too dark? Step 6 Contact customer The problem is support. solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity.
Page 359 Troubleshoot a problem Action Step 3 Contact customer The problem is support. solved. Perform Color Adjust. From the home screen, touch Settings > Print > Quality > Advanced Imaging > Color Adjust. Print the document. Do ghost images appear on prints? Gray or colored background Note: Before solving the problem, print the Print Quality Test Pages.
Page 360 Troubleshoot a problem Action Step 3 Contact customer The problem is support. solved. Remove the photoconductor units. Warning—Potential Damage: Do not expose the photoconductor units to direct light. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drums.
Page 361 Troubleshoot a problem Light print Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Go to step 2. The problem is solved. Perform Color Adjust.
Page 362 Troubleshoot a problem Action Step 4 Go to step 5. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. •...
Page 363 Troubleshoot a problem Action Step 9 Contact customer The problem is support. solved. Remove the photoconductor units. Warning—Potential Damage: Do not expose the photoconductor units to direct light. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drums.
Page 364 Troubleshoot a problem Mottled print and dots Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Go to step 2. Contact customer support.
Page 365 Troubleshoot a problem Action Step 5 Contact customer The problem is support. solved. Remove the photoconductor units. Warning—Potential Damage: Do not expose thephotoconductor units to direct light. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drums.
Page 366 Troubleshoot a problem Action Step 3 Go to step 4. The problem is solved. Print on the other side of the paper. Remove paper, ﬂip it over, and then reload paper. Print the document. Is the paper curled? Step 4 Contact customer The problem is...
Page 367 Troubleshoot a problem Solid color or black images Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Contact customer The problem is Remove the photoconductor units. support.
Page 368 Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. Depending on your operating system, specify the paper size from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded in the tray.
Page 369 Troubleshoot a problem Action Contact customer The problem is solved. Depending on your operating system, specify the support. paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel.
Page 370 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog box. Notes: • Make sure that the setting matches the paper loaded. •...
Page 371 Troubleshoot a problem Vertical dark lines Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Go to step 2. The problem is solved.
Page 372 Troubleshoot a problem Action Step 4 Contact customer The problem is support. solved. Remove the photoconductor units. Warning—Potential Damage: Do not expose the photoconductor units to direct light. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drums.
Page 373 Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. Load the speciﬁed paper source with the recommended paper type. Print the document. Do horizontal white lines appear on prints? Step 3 Go to step 4. The problem is solved.
Page 374 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog box. Notes: • Make sure that the setting matches the paper loaded in the tray.
Page 375 Troubleshoot a problem Repeating defects Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Take note of the The problem is distance, and then solved.
Page 376 Troubleshoot a problem Action Step 2 Take note of the The problem is distance, and then solved. Using the Maintenance Defect Ruler page, measure the contact customer distance between the repeating defects on the affected color support or your page. service Replace the supply item that matches the measurement on the representative.
Page 377 Troubleshoot a problem Action Step 3 The problem is Go to step 4. solved. Check if the ports are working and if the cables are securely connected to the computer and the printer. For more information, see the setup documentation that came with the printer.
Page 378 Troubleshoot a problem Action Step 3 The problem is Go to step 4. solved. If you are printing from the Internet, then the printer may be reading the multiple job titles as duplicates. For Windows users Open the Printing Preferences dialog. From the Print and Hold tab, click Use Print and Hold, and then click Keep duplicate documents.
Page 379 Troubleshoot a problem Action Step 2 The problem is Go to step 3. solved. Depending on your operating system, specify the paper size and paper type from the Printing Preferences or Print dialog. Note: You can also change the settings on the printer control panel.
Page 380 Troubleshoot a problem Action Step 4 Go to step 5. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. •...
Page 381 Troubleshoot a problem The printer is not responding Action Step 1 The problem is Go to step 2. solved. Check if the power cord is connected to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 382 Troubleshoot a problem Unable to read ﬂash drive Action Step 1 Go to step 3. Go to step 2. Check if the printer is not busy processing another print, copy, scan, or fax job. Is the printer ready? Step 2 The problem is Go to step 3.
Page 383 Troubleshoot a problem Clearing jams Avoiding jams Load paper properly • Make sure that the paper lies ﬂat in the tray. Correct loading of paper Incorrect loading of paper • Do not load or remove a tray while the printer is printing. •...
Page 384 Troubleshoot a problem Use recommended paper • Use only recommended paper or specialty media. • Do not load paper that is wrinkled, creased, damp, bent, or curled. • Flex, fan, and align the paper edges before loading. • Do not use paper that has been cut or trimmed by hand. •...
Page 385 Troubleshoot a problem Jam locations Multipurpose feeder Door A Automatic document feeder Standard bin Horizontal transport unit Staple, hole punch ﬁnisher Standard tray 2000‑sheet tray Staple ﬁnisher Optional trays...
Page 386 Troubleshoot a problem Paper jam in the standard tray Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Remove the jammed paper.
Page 387 Troubleshoot a problem Note: Make sure that all paper fragments are removed. Insert the tray, and then close door A. Paper jam in the optional trays Open door B. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the door.
Page 388 Troubleshoot a problem Pull out the optional 520‑sheet tray or 2000‑sheet tandem tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 389 Troubleshoot a problem...
Page 390 Troubleshoot a problem In tandem trays, pull out handle C, and then open the inner cover. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the cover, and then insert handle C. Insert the tray.
Page 391 Troubleshoot a problem Paper jam in the multipurpose feeder Remove the jammed paper. Note: Make sure that all paper fragments are removed. Paper jam in the 2000‑sheet tray Slide the tray to the left. Open door J, and then remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 392 Troubleshoot a problem Close the door, and then slide the tray back into place. Pull out the tray insert, and then remove the jammed paper. Note: Make sure that all paper fragments are removed. Push the tray insert back into place. Paper jam in door A Open door A.
Page 393 Troubleshoot a problem Remove the jammed paper from any of the following areas: Note: Make sure that all paper fragments are removed. • Fuser area • Duplex unit...
Page 394 Troubleshoot a problem • Door C Close the door. Paper jam in the standard bin Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Open door C, and then remove the jammed paper.
Page 395 Troubleshoot a problem Close door C, and then close door A. Removed jammed paper from the standard bin. Note: Make sure that all paper fragments are removed.
Page 396 Troubleshoot a problem Paper jam in the automatic document feeder Remove all original documents from the ADF tray. Open the ADF cover. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the ADF cover. Paper jam in the staple ﬁnisher Open door A.
Page 397 Troubleshoot a problem Open door A1, and then remove the jammed paper. Note: Make sure that all paper fragments are removed. Close door A1, and then close door A. Open the ﬁnisher top cover, and then remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 398 Troubleshoot a problem Close the cover. Open the ﬁnisher front cover, turn the knob, and then remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 399 Troubleshoot a problem Close the cover. Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Open door C, and then remove the jammed paper.
Page 400 Troubleshoot a problem Note: Make sure that all paper fragments are removed. Close door C, and then close door A. Paper jam in the staple, hole punch ﬁnisher Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 401 Troubleshoot a problem Close door A1, and then close door A. Lift the paper transport cover F, and then remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the cover.
Page 402 Troubleshoot a problem Pull the lever on the staple, hole punch ﬁnisher and then lift the cover. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the cover.
Page 403 Troubleshoot a problem Network connection problems Cannot open Embedded Web Server Action Step 1 The problem is Go to step 2. solved. Check if the printer is on. Access the printer Embedded Web Server (EWS). Can you open the EWS? Step 2 The problem is Go to step 3.
Page 404 Troubleshoot a problem Action Step 6 The problem is Contact customer solved. support. Check if the web proxy servers are disabled. Note: If the servers are disabled, then contact your administrator. Access the EWS. Can you open the EWS? Cannot connect the printer to the Wi‑Fi network Action Step 1 The problem is...
Page 405 Troubleshoot a problem Hardware options problems Cannot detect internal option Action Step 1 The problem is Go to step 2. solved. Turn off the printer, wait for about 10 seconds, and then turn on the printer. Does the printer detect the internal option? Step 2 Go to step 4.
Page 406 The printer has detected a non‑Lexmark supply or part installed in the printer. Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third- party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.
Page 407 Troubleshoot a problem If you do not want to accept these risks, then remove the third-party supply or part from your printer and install a genuine Lexmark supply or part. For more information, see “Using genuine Lexmark parts and supplies” on page 264.
Page 408 Troubleshoot a problem Action Step 2 The problem is Go to step 3. solved. From the document that you are trying to print, open the Print dialog box, and then select Collate. Print the document. Is the document collated correctly? Step 3 The problem is Contact...
Page 409 Troubleshoot a problem Paper frequently jams Action Step 1 Go to step 2. The problem is solved. Remove the tray. Check if paper is loaded correctly. Notes: • Make sure that the paper guides are positioned correctly. • Make sure that the stack height is below the maximum paper ﬁll indicator.
Page 410 Troubleshoot a problem E-mailing problems Disabling the “SMTP server not set up” error message From the home screen, touch Settings > E‑mail > E‑mail Setup > Disable “SMTP Server not set up” error > To prevent the error from happening again, do one or more of the following: •...
Page 411 Troubleshoot a problem Faxing problems Caller ID is not shown Note: These instructions apply only to printers that support analog fax. For more information, see the Setting up the printer to fax section. Action Enable caller ID. The problem is Contact customer solved.
Page 412 Troubleshoot a problem Action Step 4 The problem is Go to step 5. solved. Check the telephone wall jack. Connect the analog telephone directly to the wall jack. Listen for a dial tone. If you do not hear a dial tone, then use a different telephone cable.
Page 413 Troubleshoot a problem Can receive but not send faxes using analog fax Action Step 1 The problem is Go to step 2. solved. Load an original document properly into the ADF tray or on the scanner glass. Can you send faxes? Step 2 The problem is Contact...
Page 414 The problem is Go to solved. https://www.etherfa Make sure that etherFAX is set up correctly. For more information, x.net/lexmark. “Setting up the fax function using etherFAX” on page Can you set up etherFAX? Cannot send or receive faxes using etherFAX Action...
Page 415 Troubleshoot a problem Poor fax print quality Action Step 1 The problem is Go to step 2. solved. Make sure that there are no print quality defects. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Correct any print quality defects.
Page 416 Troubleshoot a problem Action Step 2 The problem is Contact customer solved. support. From the document that you are trying to fax, open the Print dialog. Select the printer, and then click Properties, Preferences, Options, or Setup. Click Fax, and then clear the Always display settings prior to faxing setting.
Page 417 Troubleshoot a problem Action Step 5 The problem is Contact customer solved. support. Make sure that the printer and the computer are connected to the same network. Scan the document. Can you scan the document to a computer? Cannot scan to a network folder Action Step 1 The problem is...
Page 418 Troubleshoot a problem Action Step 4 The problem is Go to step 5. solved. Update the network folder shortcut. Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: • View the printer IP address on the home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 419 Troubleshoot a problem Action Step 2 The problem is Contact customer solved. support. Match the paper size setting and the paper loaded in the tray. Copy the document or photo. Is the document or photo copied correctly? Poor copy quality Action Step 1 The problem is...
Page 420 Troubleshoot a problem Action Contact customer The problem is Open the scanner cover. support. solved. Using a damp, soft, lint‑free cloth, wipe the ADF glass and the ADF glass pad. Close the scanner cover. Scan the document. Do vertical streaks appear on scanned documents? Jagged image or text when scanning from the ADF Action Contact...
Page 421 Troubleshoot a problem Action Step 2 The problem is Go to step 3. solved. Check the ﬁle you want to scan. Make sure that the ﬁle name is not already used in the destination folder. Make sure that the document or photo you want to scan is not open in another application.
Page 422 Troubleshoot a problem Scanner does not respond Action Step 1 The problem is Go to step 2. solved. Check if the power cord is connected properly to the printer and the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 423 Troubleshoot a problem Place the Print Quick Test page on the ADF tray. Touch Front ADF Registration or Rear ADF Registration. Notes: • To align Front ADF Registration, place the test page faceup, short edge ﬁrst into the ADF. • To align Rear ADF Registration, place the test page facedown, short edge ﬁrst into the ADF.
Page 424 Troubleshoot a problem FAQ about color printing What is RGB color? RGB color is a method of describing colors by indicating the amount of red, green, or blue used to produce a certain color. Red, green, and blue light can be added in various amounts to produce a large range of colors observed in nature.
Page 425 Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, go to http://support.lexmark.com.
Page 426 The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark recycles the box.
Page 427 For Lexmark technical support, go to http://support.lexmark.com. For information on Lexmark's privacy policy governing the use of this product, go to www.lexmark.com/privacy. For information on supplies and downloads, go to www.lexmark.com.
Page 428 Trademarks Lexmark, the Lexmark logo, and MarkNet are trademarks or registered trademarks of Lexmark International, Inc. in the United States and/or other countries.
Page 429 The WEEE logo signiﬁes speciﬁc recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number.
Page 430 Returning Lexmark cartridges for reuse or recycling The Lexmark Cartridge Collection Program allows you to return used cartridges for free to Lexmark for reuse or recycling. One hundred percent of the empty cartridges returned to Lexmark are either reused or demanufactured for recycling.
Page 431 103 (CX930, XC9325); 120 (CX931, XC9335) Ready The product is waiting for a print job. 72 (CX930, XC9325); 93 (CX931, XC9335) Sleep Mode The product is in a high‑level energy‑saving mode. 1.1 (CX930, XC9325); 1.2 (CX931, XC9335) Hibernate The product is in a low‑level energy‑saving mode.
Page 432 Notices Sleep Mode This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged after this product is not used for a speciﬁed period of time, called the Sleep Mode Timeout. Factory default Sleep Mode Timeout for this product (in minutes): By using the conﬁguration menus, the Sleep Mode Timeout can be modiﬁed between 1 minute and 120 minutes, or between 1 minute and 114 minutes, depending on the printer model.
Page 433 If this happens, the telephone company will provide advance notice in order for you to make necessary modiﬁcations to maintain uninterrupted service. If you experience trouble with this equipment, for repair or warranty information, contact Lexmark International, Inc. at www.lexmark.com...
Page 434 Notices If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualiﬁed installer. The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including fax machines, to send any message unless said message clearly contains in a margin at the top or bottom of each transmitted page or on the ﬁrst page of the transmission, the date and time...
Page 435 LEX-M14-002 A11-0160001 Using this product in Switzerland This product requires a Swiss billing tone ﬁlter (Lexmark part number 80D1877) to be installed on any line which receives metering pulses in Switzerland. Utilisation de ce produit en Suisse Cet appareil nécessite l’utilisation d’un ﬁltre de tonalité de facturation suisse (nº de référence Lexmark :...
Page 436 Teilenummer 80D1877) für jede Leitung installiert werden, über die in der Schweiz Zeitsteuertakte übertragen werden. Uso del prodotto in Svizzera Questo prodotto richiede un ﬁltro toni Billing svizzero, (codice Lexmark 80D1877) da installare su tutte le linee che ricevono impulsi remoti in Svizzera. Federal Communications Commission (FCC) compliance information...
Page 437 The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The EEA/EU authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
Page 438 —Is manufactured from new parts, or new and serviceable used parts, which perform like new parts —Is, during normal use, free from defects in material and workmanship If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for repair or replacement (at Lexmark's option).
Page 439 To obtain warranty service you may be required to present proof of original purchase. You may be required to deliver your product to the Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the Lexmark designated location.
Page 440 Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the product that caused the damages. This limitation of liability will not apply to claims by you for bodily injury or damage to real property or tangible personal property for which Lexmark is legally liable.
Page 441 Index Index ADF separator roller cover cannot send or receive faxes Numerics replacing 315 using analog fax 411 2000‑sheet tray adjusting cannot send or receive faxes installing 107 scanner registration 422 using etherFAX 414 2000‑sheet tray feed rollers adjusting ADF registration 422 cannot send the fax cover page cleaning 340 adjusting brightness...
Page 442 Index color correction 423 using the automatic document display brightness color quality, troubleshooting feeder (ADF) 162 adjusting 345 print appears tinted 425 using the scanner glass 162 Display Customization colored background on print 359 copying different paper sizes 162 using 34 computer copying from displaying apps on home...
Page 443 13 changing 168 installing fax server, using staple, hole punch ﬁnisher 135 setting up the fax function 41 genuine Lexmark parts and installing 2000-sheet tray 107 fax setup supplies 264 installing 2520-sheet tray 99 country‑ or region‑speciﬁc 44...
Page 444 E‑mail Defaults 224 copying on 163 USB 251 E‑mail Setup 223 selecting 16 Web Link Setup 229 Fax 261 Lexmark Mobile Print Wireless 239 Fax Mode 207 using 155 Wi‑Fi Direct 242 Fax Server Setup 219 Lexmark Print Menu Settings Page...
Page 445 365 erasing 152 setting 55 repeating print defects 375 Non‑Lexmark supply 406 paper sizes, supported 16 skewed print 366 non‑volatile memory 153 paper type solid color or black images 367 Not enough free space in ﬂash...
Page 446 ﬁnisher 400 Scan Center Defective ﬂash detected 405 in the 2000‑sheet tandem setting up 33 Non‑Lexmark supply 406 tray 387 scan troubleshooting Not enough free space in ﬂash in the 2000‑sheet tray 391 cannot scan to a computer 416 memory for resources 406 in the 520‑sheet tray 387...
Page 447 Index separator roller SMTP settings transfer roller replacing 304 conﬁguring 47 replacing 289 separator roller assembly solid color 367 tray roller kit replacing 304 sorting multiple copies 163 cleaning 331 separator sheets spoken passwords replacing 300 placing 160 enabling 39 trays serial number, printer staple cartridge...
Page 448 372 using Customer Support 35 light print 361 using Display Customization 34 missing colors 363 using genuine Lexmark parts and mottled print and dots 364 supplies 264 paper curl 365 using the ADF repeating print defects 375...

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Cx930 Xc9325 Xc9335 Cx931dse Cx930dse