MUTOH XPJ-1641SR-P Operation Manual

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XPJ-1641SR-P

Operation Manual

Operations and Maintenance Methods

• Unauthorized copying or duplication of the whole or part of the contents of this manual is prohibited.

• Every care has been taken in writing the contents of this manual, but please contact MUTOH or the dealer you purchased the

product from if you find any unclear, erroneous or otherwise unsatisfactory content in the manual.

• Please be aware that MUTOH will not be liable in any way for failures or accidents that result from handling or operating the

printer according to any procedures other than those set forth in this manual.

• Company names and product names that appear in this manual are registered trademarks of the respective companies.

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Summary of Contents for MUTOH XPJ-1641SR-P

Page 1 • Please be aware that MUTOH will not be liable in any way for failures or accidents that result from handling or operating the printer according to any procedures other than those set forth in this manual.
Page 2 For Users in Europe The CE marking is a mandatory European marking for certain product groups to indicate conformity with the essential health and safety requirements set out in European Directives. By affixing the CE marking, the manufacturer, his authorized representative, or the person placing the product on the market or putting it into service ensures that the item meets all the essential requirements of all applicable EU directives and that the applicable conformity assessment procedures have been applied.
Page 3 Launching/Displaying/Exiting MUTOH Status Monitor (MSM) ........
Page 4 Menu 1: Setup ............. . 65 Setup 1: User Type .
Page 5 Menu 6: Sleep Mode ............108 Sleep Mode 1: Cleaning Setting .
Page 6 Replacing Cutter ..................146 Replacing the cleaning wiper .
Page 7 System configurations of this product ......... . 14 Launching/Displaying/Exiting MUTOH Status Monitor (MSM) ....15 Printing area .
Page 9 Introduction Introduction Main components of your printer Front side Internal LED lights Front cover The lights allows you to Open this cover when loading a roll Media feed lever inspect inside of the printer media or removing a media jam. Push the lever to lower the or your print during It is normally closed.
Page 10 Rear side Media feed lever Exhaust fan Ink slots Hold down or release the Remove exhaust from inside the printer. Insert an ink bag case into media. This lever is interlocked the slot. with the media feed lever on the front side. Y M C K Media guide Front side...
Page 11 Front panel        Status Bar Indicates the printer status by LED light. • Working normally: Solid green • Error/Alert state: Solid red (error) or flash red (alert) Display Displays the printer status, setting menu, errors and so on. [Home] key: Access to or exit the menu.
Page 12 Use a network port that supports Gigabit Ethernet, and an Ethernet cable that supports Category 6 Gigabit Ethernet or later. Note • The OS support period of MUTOH software follows the Microsoft support lifecycle policies. • When using RIP software, please also see the system requirements of your RIP software.
Page 13 Use the cable tie to secure the Ethernet cable to the printer. Connect the Gigabit Ethernet cable to the computer. Use the front panel on the printer to assign the IP address, subnet mask and gateway. "Setup 20: IP Address" P. 92 "Setup 21: Subnet Mask"...
Page 14 - check printer information (printer information uploaded through MSM can be viewed) <Print Support Software> To get the best out of this product, use the MUTOH Status Monitor (MSM). You can download the latest version of MSM from the MUTOH Club Server. Introduction...
Page 15 Launching from the Start Menu of Windows • Windows 11 / Windows 10 From the [Start] menu, click [All Programs] (or [All Apps]) - [MUTOH] - [MUTOH Status Monitor]. Displaying MSM Double click the MSM icon in the task tray.
Page 16 Displaying remote panel The remote panel allows you to view the printer status or remotely operate your printer. Click [Remote Panel]. • The remote panel opens. Exiting MSM Right click the MSM icon in the task tray, and click [Exit]. Note While using your printer, do not exit MSM.
Page 17 Important! • The default head height is set to “Low1”. In the “Low1” setting, media up to 0.3 mm thick can be loaded on the printer. Note Contact your local MUTOH dealer about roll media recommended for your printer. Introduction...
Page 18 Cautions on handling media Note the following points when handling the media. • Use the media under an appropriate environment. The appropriate temperature and humidity for printing are as follows. Recommended Printing Temperature 22 to 30 °C Environment Humidity 40 to 60%, No condensation Change rate Temperature: No more than 2 °C per 1 hour Humidity: No more than 5% per 1 hour...
Page 19 • MUTOH strongly recommends to use genuine ink. This printer is designed to bring out the best performance when using with the MUTOH genuine ink. Non-MUTOH ink may cause print defects or damage to the printer.
Page 20 Powering ON / OFF Powering ON / OFF Turning the power ON Close the front cover. Long press the Power button. • The Power LED (above the Power button) lights up. • The printer will start mechanical initialization. Note Once the Power LED lights up, release the Power button. Turning the power OFF Make sure printing is done.
Page 21 Loading a roll media Loading a roll media Important! Depending on the size of media, two or more people are required. Load a roll media into the printer Attach flanges to the media Items Required: • Roll media • Media flange: ×2 (If you are using 2-inch core roll media) Remove the 3-inch adapters from the media flange.
Page 22 Twist the handle clockwise to lock the flange. Important! Check that the flange is firmly locked. If not, the media can be removed from the flanges, affecting the print quality. Enable torque on media holders If you want to apply torque to the media holders, follow the steps below. Twist the knob bolt on the right side of the media holder anticlockwise to loosen.
Page 23 (When looking from the rear side of the printer) Use the screwdriver to loosen four screws securing the roller shaft guide plate to the right media holder. Slide up the roller shaft guide plate as far as it will go and tighten the screws.
Page 24 Place the media onto the media holder Twist the knob bolt on the right side of the media holder anticlockwise to loosen. Place the roll media onto the left media holder. Carefully and gently place it on the holder. • Place the flange between the roller shaft guide plate and the media holder as shown in the illustration. Important! Do not drop or apply excessive impact while placing the media.
Page 25 Place the roll media onto the right media holder. Carefully and gently place it on the holder. • Slide the right side of the media holder to place the right side of the flange onto the holder. • Place the flange between the roller shaft guide plate and the media holder as shown in the illustration. Important! •...
Page 26 Load the media into the printer Check that the printer is powered on. From the front side of the printer, pull the media feed lever towards you as much as possible to release the pressure rollers. You can access to the media feed lever from the rear side of the printer. •...
Page 27 While one person holds the front edge of the media, the other person turns the flange to slightly rewind the media onto the roll to remove warp or skew. Note If you remove your hands from the front edge of the media while rewinding, the media can be removed from the media slot. Check that the right-hand edge of the media is located at the left side of the media guide line.
Page 28 After loading the media... From the front side of the printer, push the media feed lever to hold the media flat with pressure rollers. Note Using this lever, the holddown pressure can be changed between High and Normal. Normally push the lever until it clicks to apply normal pressure. "Changing holddown pressure using media feed lever"...
Page 29 Note The way to attach edge holders varies depending on type of roll media to be loaded. "Swapping left and right edge holders depending on the media type" P. 44 • Normally attach them as shown in the figure below so that the hole on the edge holder is located on the outside of the holder. This will hold down roll media lightly.
Page 30 Enter the side margin. At least 10 mm margin is required. Side Margin : • Use to enter the value. (5 - 25) 10 mm • Tap Enter) to confirm the setting. Note The side margin can be set between 5 mm and 25 mm. Close the front cover.
Page 31 Nozzle check and cleaning Nozzle check and cleaning Before you start daily printer operation, run a nozzle check. If nozzle missing is found, perform cleaning. This printer offers the following 3 kinds of nozzle checks: • Nozzle Check: Print a nozzle check pattern selected from " Setup 29: Select Nozzle".
Page 32 Nozzle check steps Load a roll media for Nozzle check. "Loading a roll media" P. 21 (Home). • Use to choose the menu shown left. Menu 2 • Tap Test Print Test Print1 (Enter) • Tap Nozzle Check Check the nozzle check print to see all nozzles are clear. •...
Page 33 Cleaning Cleaning steps to choose the cleaning mode. Clean Print Head? Enter) Short • The printer will start cleaning. Clean Print Head? Normal Clean Print Head? Long Run a nozzle check again. "Nozzle check" P. 31 • If the problem persists, repeat normal cleaning until all nozzles are clear. "Head cleaning"...
Page 34 Calibrating your printer Calibrating your printer Before printing an image on your printer for the first time, follow these steps to calibrate your printer to ensure accurate print quality. Print quality calibration This menu calibrates the dot placement of bidirectional printing. Print the alignment pattern to see if dot placement is perfectly aligned.
Page 35 Print quality calibration steps Turn the printer ON and load a roll media. "Loading a roll media" P. 21 Home) Menu 1 Setup Setup 1 User Type to choose the user type you want to use. User Type: Type 1 •...
Page 36 Note • In Standard print quality adjustment and Custom print quality adjustment, the names in the available patterns are different. For details, refer to the page below. "Adjust Print 1: Auto" P. 69 "Adjust Print 2: Standard" P. 69 "Adjust Print 3: Custom" P. 70 •...
Page 37 Media feed adjustment This adjustment must be performed when: • you use this product for the first time. • you use a new type of the media. • you have changed the holddown pressure on the pressure rollers. Other than above cases, move to "Nozzle check and cleaning"...
Page 38 Advanced settings Advanced setting Change your printer settings according to the type or condition of a roll media being loaded. • If you get a head strike and ink smears on the media "Printhead Height" P. 39 • To print on thin or soft media "Swapping left and right edge holders depending on the media type"...
Page 39 Printhead Height Normally choose the "Low1" or "Low2" head height option depending on the thickness of your media. The closer the gap between the media and the printhead, the better the consistency of the print quality. Important! Depending on the condition of a roll media or media cockling caused by the printer settings, you may get a head strike causing ink smears on the media.
Page 40 Important! • After you change the head height, make sure to perform the print quality calibration. • Do not open Front cover and change the head height during printing. Print quality cannot be guaranteed. • The type of cleaning wiper to be used varies by head height. When changing the head height, make sure to check the appropriate type of wiper for the selected head height and replace if needed.
Page 41 Changing the Head Height Open the front cover. Use the head height adjustment lever (orange) to change the head High height. Middle • High: The highest head height setting. • Middle: Use this option for media between 0.8 mm to 1.0 mm thick or when the head strikes occurs with Low2 setting.
Page 42 Replacing with an appropriate cleaning wiper for the head height Put the printer into the CR maintenance mode. "Putting the printer into the CR maintenance mode" P. 134 Open the front cover. Open the maintenance cover on the right side. Cover the platen with the paper you can get dirty.
Page 43 Close the maintenance cover. Close the front cover. (Enter). CR Maintenance -> Enter [10] (Home) to end the cleaning process. CR Maintenance Start -> Enter Advanced setting...
Page 44 Swapping left and right edge holders depending on the media type The way to attach edge holders varies depending on type of roll media to be loaded. To swap left and right edge holders, remove them from the platen, swap left and right, and attach them to the platen again. •...
Page 45 Important! If you swapped left and right edge holders, make sure to set the side margin correctly. "After loading the media..." P. 28 "Setup 3: Side Margin" P. 82 Changing holddown pressure using media feed lever If you want to change the holddown pressure applied across the entire width of media, use the media feed lever. Depending on the position of the lever, you can choose the pressure between Normal and High.
Page 46 Canceling or reducing pressure rollers individually When printing on thin media or media without stiffness, the media tends to cockle causing head strikes. By reducing pressure or disabling the pressure rollers individually, it helps to reduce the chance of head strike. Using the slide lock lever on the individual pressure roller, the holddown pressure can be changed between Normal, Low and Cancel.
Page 47 Push down the tab on the slider lock lever, then slide it to the front. • To reduce pressure, slide it to front until it clicks. • To cancel the pressure roller, fully slide it to the front until it clicks into place. Note First, try to reduce or cancel the rollers on both edges of the media.
Page 48 • To cancel the job, see the following section. "Canceling printing" P. 49 (Cancel) again to resume printing. Pausing Print Cancel Print -> Enter Important! MUTOH cannot guarantee the print quality when you resume the printing. Operating from Front panel...
Page 49 Canceling printing (Cancel) while printing. • The printer will pause printing. Note To resume printing, tap [Cancel] again. (Enter) to cancel printing. (Once canceled, you cannot Pausing Print Cancel Print -> Enter resume the job again.) • The data sent to the printer will be deleted. Note You can also cancel the job from the remote panel on MSM.
Page 50 Cutting media Check that the job has been printed. • Tap (Cancel). (Enter). Cut Media? Start -> Enter • The printer will advance the media for the bottom margin and will cut it. Note • If the front edge of a new roll media is not straight, cut it before printing. •...
Page 51 Menus you can access while printing (Home) while one of the three messages on the left Receiving PG: Low1 W: 1625 mm appears on the touch panel. Printing PG: Low1 W: 1625 mm Converting PG: Low1 W: 1625 mm to choose the menu, then tap Menu 1 Temperature "Menu 1: Temperature"...
Page 52 Menu 1: Temperature You can check the temperature of the heater during printing. Menu 1 Temperature to choose the heater you want to check. Temperature 1 • It displays the current heater temperature and heater temperature setting in square brackets. Pre Heater: Temperature 2 Platen Heater:...
Page 53 Menu 3: Platen Heater You can change the platen heater temperature setting for the current print job. • See the following related sections of Panel Setting Menus: "**>5: Platen Heater" P. 79 Menu 3 Platen Heater to change the value. Platen Heater: •...
Page 54 Menu 5: PF Micro Adjustment You can change the micro adjustment value to correct media feeding for the currently print job. • See the following related sections of Panel Setting Menus: "**>3: PF Adjust" P. 74 Menu 5 PF Micro Adjust to change the value.
Page 55 Menu 7: Job Status You can check the current status of the print job being printed. • See the following related sections of Panel Setting Menus: "Menu 8: Job Status" P. 111 Menu 7 Job Status to choose the information you want to check. Job Status •...
Page 56 Operating from Front panel...
Page 57 Chapter 2 Advanced Operations Introduction ........... . 59 Operating the keys to use the menus .
Page 58 Menu 3: Cleaning ..........104 Menu3: Cleaning.
Page 59 Introduction Introduction Using the panel setting menus, configure various kinds of settings for the printer. Operating the keys to use the menus To access to the setup menu, tap (Home). Note You cannot access to the setup menu while printing or receiving data (the power button is flashing). to go to the previous item or next item.
Page 60 to choose the option from the sub menu or enter the Test Print 1 value. Nozzle Check To confirm the value or execute the selected function, tap Test Print 2 (Enter). Nozzle Check F to return to the upper level menu. Test Print 3 (In the example on the left, the display will return to “Menu2: Test Mode Print...
Page 61 Panel setup menu Menu 1: Setup Configure printer settings. Menu 1 Setup Submenus Setup 1: User Type Setup1 User Type Setup 2: Spitting Setup 2 Spitting Setup 3: Side Margin Setup 3 Side Margin Setup 4: Media Initial Setup 4 Media Initial Setup 5: Media Width Setup 5...
Page 62 Setup 15: Auto Cleaning Setup 15 Auto Cleaning Setup 16: Exhaust Fan Setup 16 Exhaust Fan Setup 17: Longstore Setup 17 Longstore Setup 18: CR Maintenance Setup 18 CR Maintenance Setup 19: Initialization Setup 19 Initialization Setup 20: IP Address Setup 20 IP Address Setup 21: Subnet Mask...
Page 63 Menu 2: Test Print Run a test print to check for nozzle condition, current printer settings, printer Menu 2 configuration, color palette, and print head alignment. Test Print Submenus Test Print 1: Nozzle Check Test Print 1 Nozzle Check Test Print 2: Nozzle Check F Test Print 2 Nozzle Check F Test Print 3: Mode Print...
Page 64 Menu 6: Sleep Mode Choose the head cleaning mode and timer to be performed before entering to Menu 6 or while in sleep mode. Sleep Mode Submenus Sleep Mode 1: Cleaning Setting Sleep Mode 1 Cleaning Setting Sleep Mode 2: Start Sleep Mode 2 Start Menu 7: Display...
Page 65 Menu 1: Setup Menu 1: Setup Setup 1: User Type You can have up to 15 groups of User Type, labeled “Type1” to “Type15”. When Setup1 User Type you select a User Type group (“Type”) and tap (Enter), that definition group will be set for the printer.
Page 66 Making media settings. User Type: Type 1 Submenus **>1: Print Mode Type ** : 1 Print Mode **>2: Adjust Print Type ** : 2 Adjust Print **>3: PF Adjust Type ** : 3 PF Adjust **>4: Pre Heater Type ** : 4 Pre Heater **>5: Platen Heater Type ** : 5...
Page 67 Details of print mode Print mode Default effect settings High Quality i-Screen Quality i-Screen Production i-Screen High Speed Fine&Fog Effect Select an effect setting. ** : Mode : Set up this menu when you want to improve print quality by adjusting the set ...
Page 68 **>2: Adjust Print Sets up when adjusting the printer for the optimum quality of image print. Type ** : 2 Before adjusting this setting, enter the thickness of the media. Adjust Print Submenus Perform an automatic calibration that the ** : Adjust Print 1 printer automatically prints and scans a Auto pattern with the embedded color sensor...
Page 69 Adjust Print 1: Auto Perform the automatic adjustment using the embedded color sensor. ** : Adjust Print 1 "Auto Adjustment Method" P. 71 Auto Submenus Perform automatic adjustment for all patterns **:Auto1 using the color sensor. ALL Perform automatic adjustment for the **:Auto2 ...
Page 70 Adjust Print 3: Custom Perform adjustment for all patterns. ** : Adjust Print 3 "Confirm pattern" P. 72 Custom "Rough adjustment pattern" P. 73 "Fine adjustment pattern" P. 73 Submenus Print and check a confirmation pattern ** : Custom 1 before adjustment.
Page 71 Auto Adjustment Method Select the adjustment pattern from "ALL", "Standard", or any specific pattern from Adjust Pattern options. • The selected adjustment pattern is printed. • The printer scans the print using the embedded color sensor, then automatically corrects the dot placement. Once successfully completed, the message “Auto Adjust Succeeded End->Enter”...
Page 72 Standard or Custom Adjustment Methods Print a confirm pattern and check it for printing errors. Print “Rough pattern” and look for the best alignment pattern in the printing results. • If you selected “ ”, select “ALL” or one from the Rough Pattern options. Adjust Print 3: Custom Enter the number printed under the best alignment pattern.
Page 73 Rough adjustment pattern • Tap (Enter) to carry out printing. • Check the print results and select the number that looks most aligned between 1 and 21. • Pattern names such as “Pattern D: 11” are shown on the display. Use to enter the number of the best alignment pattern, and tap (Enter).
Page 74 **>3: PF Adjust Sets up various settings on the Media feed correction. Type ** : 3 When the following defects are found in printing results, they may improve by PF Adjust conducting a media feed correction. • Images are overlapping. •...
Page 75 Manual PF adjustment method using adjustment print. You will need a ruler to perform this adjustment. Select “ ”. PF Adjust 2: Initial Print • “Feed Length: 250 mm” is displayed on the front panel. After the initial adjustment printing, cut the media. •...
Page 76 PF Adjust 1: Auto ** : PF Adjust 1 When the menu on the left appears, tap (Enter). Auto The printer will automatically perform a PF adjustment. Note • After automatic PF adjustment is performed, the micro change value will be automatically updated. "PF Adjust 6: Micro Change"...
Page 77 PF Adjust 3: Initial Change ** : PF Adjust 3 to enter the adjustment value, and tap (Enter). Initial Change Setting values You can set a value that is between +50 ** : Initial Change : mm and -50 mm of the feed length Init.
Page 78 PF Adjust 5: Micro Print Performs Micro adjustment Print. ** : PF Adjust 5 Enter the appropriate micro adjustment value according to the print result. Micro Print • Observe the pattern and verify the micro adjustment value. In the pattern, look for a place that has least white lines or overlapping in images.
Page 79 **>4: Pre Heater Sets up Pre Heater. Type ** : 4 Pre Heater to enter the value, and tap (Enter). Setting values Off / <30°C> to 50 °C ** : Pre Heater : <> indicates the initial value. (30 - 50) 30 C **>5: Platen Heater Sets up Platen Heater.
Page 80 **>7: Vacuum Fan Selects the vacuum level. Type ** : 7 Vacuum Fan to select the value, and tap (Enter). • If you are using a thin or delicate media and there is risk of it wrinkling due to the fan, set a lower value for the fan.
Page 81 Setup 2: Spitting Sets up the spitting operation while printing. Setup 2 The display will shift to setting of the pass count only if “On” is set for “Spitting”. Spitting Setting values Perform the spitting operation on Spitting Spitting: box located on the origin side for every shuttle.
Page 82 <Example of spitting operation> Spitting setting Pass Count setting Operation 1 cnt Perform the spitting operation on Spitting box every time Print head returns to the origin position. Spitting operation is not performed over the media. 5 cnt Performs the spitting operation on Spitting box on the origin side every five times Print head returns to the origin position.
Page 83 Setup 4: Media Initial Sets whether to detect the media width while initializing the media. Setup 4 Media Initial Setting values The media will not be detected. Media Initial: Detect the media width and edge while Media Initial: initializing the media. Top&Width Detect the media width while initializing Media Initial:...
Page 84 Setup 6: Output Mode Sets how the media is handled after printing. Setup 6 Output Mode Setting values The Take-up Unit will not be used. Output Mode: This is the initially set value. Set when using the Take-up Unit. Output Mode: Take Up Set when cutting the media Output Mode:...
Page 85 Setup 7: Method of Cut Sets the media cutting operation after printing. Setup 7 Method of Cut Setting values Cut with fewer steps than “Single Cut - 3 Method of Cut: steps”. Single Cut - 2 steps Suitable for media with narrow width. Normal cutting method.
Page 86 Setup 8: Origin • Sets the print start position (origin) on the media. Setup 8 If you want to change the print start position to print an image on the blank Origin space of the media, use this menu. ： Change the print start position (origin) in the PF (media feeding) direction. •...
Page 87 Setup 9: Prevent Stick menu Sets up to prevent media from sticking when printing starts. Setup 9 Prevent Stick Setting values The stick-prevent operation is not Prevent Stick: performed. This is the initially set value. The stick-prevent operation is performed. Prevent Stick: Feed the media back and forth to prevent from sticking.
Page 88 Setup 12: Multi Strike Sets up the overwrite count per line. Setup 12 Multi Strike to enter the value, and tap (Enter). Setting values <1 cnt> to 9 cnt Multi Strike: <> indicates the initial value. (1 - 9) 1 cnt Setup 13: Strike Wait Sets up the waiting time while overwrite printing.
Page 89 Setup 15: Auto Cleaning Configure the settings for the auto cleaning operation. Setup 15 Auto Cleaning Submenus Standby Mode menu Auto Cleaning 1 Standby Mode While Printing menu Auto Cleaning 2 While Printing Before Print menu Auto Cleaning 3 Before Print Standby Mode menu Choose the auto cleaning mode and timer to be performed while in standby Auto Cleaning 1...
Page 90 While Printing menu Choose the auto cleaning mode and timer to be performed while printing. Auto Cleaning 2 While Printing Setting values <Off> / Short / Normal / Long Cleaning Type: <> indicates the initial value. When the cleaning type is set to other than Off If the cleaning type is set to Short, Normal, or Long, the display goes to the Cleaning Cleaning Type: Interval setting to set the timer for auto cleaning while in printing.
Page 91 Setup 17: Longstore Wash Print head with the cleaning fluid. Setup 17 Longstore Submenu Wash Print head with the cleaning fluid. Longstore Tap [Enter] to perform head cleaning. Start -> Enter "Long-term storage" P. 153 Important! Be sure to use the designated cleaning bag. Setup 18: CR Maintenance Performs maintenance.
Page 92 Setup 20: IP Address Sets the IP address of the printer. Setup 20 • Use to increase a digit. IP Address • Use to decrease a digit. • Use to move the cursor to the previous digit. • Use to move the cursor to the next digit. (Enter) after entering each digit.
Page 93 Setup 22: Gateway Sets the gateway. Setup 22 • Use to increase a setting value. Gateway • Use to decrease a setting value. • Use to move the cursor to the previous digit. • Use to move the cursor to the next digit. (Enter) after entering each digit.
Page 94 Setup 24: Heater Control Choose the appropriate heater mode for your media being loaded. Setup 24 If the media cockling is visible on the print, you can reduce it by selecting the Heater Control appropriate heater mode. Setting values If you are using the non-heat sensitive Heater Control: media, choose the Normal mode.
Page 95 Setup 26: Alert Buzzer Selects how to turn off the printer beep sound when an error occurs. Setup 26 For unattended printing, you can select “Off” setting to avoid continuous buzzer Alert Buzzer beep. Setting values Press any key on the front panel to turn off Alert Buzzer: beep sound.
Page 96 Setup 28: Front Interlace Select to enable or disable the Front Interlace function. Setup 28 It automatically fine tunes the media feeding amount of the first print swath to Front Interlace improve print quality. Use the “Auto” setting for normal print job. In following cases, try with “Off”...
Page 97 Confirm pattern • Tap (Enter) to carry out printing. • Look at the print and find the pattern that all the lines appear clean. • In the example here, the pattern A, pattern B, pattern D and pattern E do not have missing lines. Nozzle Settings •...
Page 98 • To use the Auto Nozzle Check function, make sure to set the head height to "Low1", "Low2" or "Middle" and attach a black cleaning wiper (normal type). This function does not work with the head height "High" setting. Also, Mutoh does not guarantee this function to use with a grey wiper (for head height High) attached.
Page 99 When "Auto Nozzle Check" is set to "On" Specify the auto nozzle check settings. Auto Nozzle Check: Submenus "Set the number of print jobs" P. 99 Auto Nozzle Check1 Number of print job "Set the Select Nozzle" P. 99 Auto Nozzle Check2 Select Nozzle Set the number of print jobs You can specify the auto nozzle check cycle by the number of print jobs performed.
Page 100 "Nozzle check" P. "Cleaning" P. 33 Mutoh recommends that you recover the clogged nozzles and then print your job again. • Tapping (Enter) key will clear the message and will continue printing while nozzles are still clogged.
Page 101 Menu 2 : Test Print Menu 2: Test Print Test Print 1: Nozzle Check Use this menu to check that the print head and print nozzles you selected can Test Print 1 properly print without nozzle clogging and missing or too light lines. Nozzle Check "Nozzle check steps"...
Page 102 Test Print 3: Mode Print Mode print can be performed. Used to confirm the following printing Test Print 3 conditions. Mode Print • Print quality • Effect • Setting value for Dryer • Micro adjustment value for feed correction 2021/1/01 0:00 Quality-i-Screen/Pre : 30 C/Platen : 30 C/Dryer : 30 C/PF Adjust : 0.00%...
Page 103 Test Print 5: Palette Palette print is executed for the color demonstration. Test Print 5 Palette Note When the selected print mode of the user type is Quality or Production, Palette menu is not displayed. "**>1: Print Mode" P. 66 Menu 2: Test Print...
Page 104 Menu 3 : Cleaning Menu 3: Cleaning Menu3: Cleaning Select the cleaning type. Menu 3 Cleaning Setting values Consumes less ink than Normal cleaning. Cleaning Type1 Short Conduct nozzle check before and after Cleaning Type2 printing, and use when nozzle missing is Normal found.
Page 105 Menu 4 : Menu Option Menu 4: Menu Option Menu4: Menu Option You can choose whether to display the menus in “Menu 1: Setup”. Choose whether you wish to display a menu by tapping (Enter). [*]= the item will be displayed [ ]= the item will not be displayed Displays the “User Type menu”.
Page 106 Menu 5 : System Info. Menu 5: System Info. Display the system information on your printer. Menu 5 System Info. Displays firmware versions that are Version currently installed on your printer. Ver. M / C X.XX / X.XX Displays the model name of your printer. Printer Model ...
Page 107 • The part should be replaced when all of the asterisks have disappeared and “Change” is displayed. Contact your local MUTOH dealer to ask for replacing parts. • After “Change” appears, “Life Times [Pump]” or a similar message will be displayed when you are not in this menu.
Page 108 Menu 6 : Sleep Mode Menu 6: Sleep Mode Start Sleep Mode and set the head cleaning interval during Sleep Mode. Menu 6 Sleep Mode Submenu Sleep Mode 1: Cleaning Setting Sleep Mode 1 Cleaning Setting Sleep Mode 2: Start Sleep Mode 2 Start Sleep Mode 1: Cleaning Setting...
Page 109 Sleep Mode 2: Start Put the printer into sleep mode. Sleep Mode 2 • Start • “Sleep Mode Start -> Enter” is displayed. (Enter). • “In Sleep Mode Wake up -> Enter” is displayed. The sleep mode will start. • To exit the sleep mode, tap (Enter).
Page 110 Menu 7 : Display Menu 7: Display Display 1: Language Choose the language of the front panel from the following selection. Display 1 Language Setting values Default setting. Language: English Language: Dutch Language: Spanish Language: French Language: Italian Language: Portuguese Language: German Language:...
Page 111 Display 3: Length Choose the unit of the length displayed on the front panel. Display 3 Length Setting values Displays the length in millimeters (mm). Length: This is the initially set value. Displays the length in inches (inch). Length: inch Menu 8 : Job Status Menu 8: Job Status Various information of previous print will be displayed.
Page 112 Menu 9 : Roll Length Manage Menu9: Roll Length Manage Before replacing with another roll media, you can print the remaining roll length Menu 9 information on the roll media. Roll Length Manage This information can be printed with a code that your printer can read. The next time when the roll media is loaded, your printer will read the code and will automatically specify the Roll Length settings.
Page 113 Roll Length Manage1: Print Print the remaining length management information with text and code on the roll media. • Roll Length Manage1 • “Do you want to cut?” is displayed. Print to choose "Yes" or "No". • Tap (Enter). Note •...
Page 114 Roll Length Manage3: Scan Your printer can scan the remaining length management code that was printed on a roll media with " Roll Length Manage1: ". Print Load a roll media that the remaining length management code has been printed on it. "Load a roll media into the printer"...
Page 115 Roll Length Manage4: Roll Length Sets up the media length. Roll Length Manage4 Roll Length Setting values Roll Length is not used. Roll Kind: This is the initially set value. Sets up the media length. Roll Kind: The set values of the media length can be Roll * set as “Roll1”...
Page 116 Near End menu Sets whether or not to display “Roll Near End: *m” (* is replaced with a number Print Stop: between 1 and 10) before the length of the media that is counted inside the printer becomes 0. Setting values “Near end”...
Page 117 Roll Length Manage6: Auto Print The ON setting will prompt the confirmation message when you perform media Roll Length Manage6 cutting, asking you whether to print a remaining length management Auto Print information on a roll media. This option helps you to shorten the steps to print a remaining length management code.
Page 118 Menu chart Menu chart Setting menu 1 Menu 1 To Setting menu 2 Setup Menu 2 Test Print 1 Test Print Nozzle Check Test Print 2 Nozzle Check F Test Print 3 Mode Print Printing Test Print 4 Setup List Test Print 5 Palette Menu 3...
Page 119 Setting menu 2 From Setting menu 1 Setup 1 User Type: Type **: 1 ** : Mode: User Type Type * Print Mode Production **: Effect: Setup 2 Spitting: i-Screen Spitting Type **: 2 Thickness: Setup 3 Adjust Print (80 - 1300) 170 um Side Margin Pass Count:...
Page 120 Setting menu 3 From Setting menu 2 Setup 16 Exhaust Fan Setup 17 Longstore Setup 18 CR Maintenance Setup 19 Initialization Setup 20 IP Address Setup 21 Subnet Mask Setup 22 Gateway Setup 23 Header Dump Setup 24 Heater Control Setup 25 Start Feed Setup 26...
Page 121 Menu during printing Menu 1 Temperature Temperature Pre Heater: Temperature Platen Heater: 30 C [50 C] Temperature Dryer: 23 C [30 C] Menu 2 Pre Heater: Pre Heater Menu 3 Platen Heater: Platen Heater Menu 4 Dryer: Dryer Menu 5 PF Micro Adjust: PF Micro Adjust (-5 - 5)
Page 122 Menu chart...
Page 123 Chapter 3 Maintenance Maintenance........... 124 Checking ink and replacing ink bag.
Page 124 "Long-term storage" P. 153 Important! Since a service technician has to handle following cases, please contact your local MUTOH dealer. • Error requiring restart is happening repeatedly. • The message to notify the life of print head, pump and various motors is displayed.
Page 125 Checking ink and replacing ink bag Checking ink and replacing ink bag Checking ink level (Home). until the menu on the left appears. Menu 5 • Tap System Info. until the menu on the left appears. Ink Status (Enter) • Enter The ink level is displayed from 0% to 100%.
Page 126 Replacing ink bag When an ink bag runs out of ink, the error message [Ink End] or [S/C Ink End] appears on the panel with blinking error LED and beep sound. Replace an ink bag immediately. The printer will not resume printing until the ink bag is replaced. CAUTION Wear the protective gloves ･...
Page 127 Removing the ink bag case (Enter). [Y] Ink End • The buzzer stops. • In the figure to the left, yellow ink must be replaced. Remove the ink bag case and S/C card that you need to replace from each slot. Unlock four latches and open the ink bag case.
Page 128 Put the ink bag into the case. Important! When installing 1,000 ml / 2,200 ml ink bag cases: • If you are using 2L ink bag, release the lock of divider plate in the case, and then put the ink bag into the case. •...
Page 129 Emptying waste ink tank Emptying waste ink tank Emptying waste ink tank In the following cases, drain waste ink in the waste ink tank into a container to empty the tank. • When the waste ink tank is more than half full. •...
Page 130 Open the waste ink valve and drain waste ink into the container. Important! To avoid ink splash, move the container closer to the waste ink valve while draining waste ink. Once you empty the tank, close the waste ink valve securely. •...
Page 131 Cleaning Cleaning To maintain your printer in the best condition, cleaning must be performed as instructed. Head cleaning If you find missing or thin lines on your print or nozzle check print, perform head cleaning. Following cleaning modes are available: Short cleaning Consumes less ink than Normal cleaning.
Page 132 Performing Head cleaning to choose the cleaning mode. Clean Print Head? (Enter). Short • The printer will start cleaning. Clean Print Head? Normal Clean Print Head? Long Run a nozzle check. Performing Nozzle check Load a roll media to print the nozzle check pattern. "Loading a roll media"...
Page 133 Check the print result. • If you find missing or thin lines on the print, go to "Performing Head cleaning" P. 132. • If all lines are clearly printed, you can start printing. Note • The pattern shown above is an example when "Select Nozzle" is set to "Nozzle All". •...
Page 134 Cleaning of cleaning wiper Cleaning period: • Weekly • When print blurring and dot missing remain after head cleaning is done. Preparation: • Cleaning stick Important! During cleaning, please note the followings. • If it is hard to remove the stain, perform “Short” Head cleaning, and then clean again. •...
Page 135 Cleaning the cleaning wiper Open the front cover. Open the maintenance cover on the right side. Wipe the cleaning wiper with a cleaning stick. • Wipe the left side of the wiper back and forth. Important! If it is hard to remove the stain, perform “Short” Head cleaning, and then clean again.
Page 136 Close the front cover. (Enter). CR Maintenance -> Enter (Home) to en CR Maintenance d the cleaning process. Start -> Enter Note Used cleaning stick should be put in a plastic bag, etc, and dispose of it in compliance with local ordinance and instructions of local authorities. Cleaning...
Page 137 Cleaning around the capping unit Cleaning period: • Weekly Preparation: • Cleaning stick Important! During cleaning, please note the followings. • Use a dry cleaning stick. A damp stick can cause damage to the print head. • Do not touch the tip of a cleaning stick with fingers. Skin oil will damage the print head. •...
Page 138 Close the front cover. (Enter). CR Maintenance -> Enter (Home) CR Maintenance to end the cleaning process. Start -> Enter Note Used cleaning stick should be put in a plastic bag, etc, and dispose of it in compliance with local ordinance and instructions of local authorities. Cleaning...
Page 139 Cleaning around the print head Cleaning period: • When print blurring and dot missing remain after head cleaning is done. • When smears partially appears on the prints. Preparation: • Cleaning stick Important! During cleaning, please note the followings. • Use a dry cleaning stick. A damp stick can cause damage to the print head. •...
Page 140 Use the cleaning stick to remove the ink deposits or dust on the bottom of the carriage. Clean this part (grey) DO NOT touch the surface of a print head (yellow) • Surface around print head ※Clean the space between the print head and print head guide. Clean the left and right sides of the print head as well.
Page 141 Cleaning the color sensor Cleaning period: • If you repeatedly failed to perform an auto print quality calibration (“Adjust Print 1: Auto”). Preparation: • Cleaning stick • Ethanol (commercially available item: Use one with a concentration of 50% or higher.) Important! During cleaning, please note the followings.
Page 142 -> Enter Important! If the problem still persists, contact your local MUTOH dealer or MUTOH customer support. Note Used cleaning stick should be put in a plastic bag, etc, and dispose of it in compliance with local ordinance and instructions of local authorities.
Page 143 Inside cleaning Cleaning period: • Monthly • When dust or ink stains are visible Preparation: • Soft brush • Paper towel or Soft cloth • Ethanol (commercially available item: Use one with a concentration of 50% or higher.) • Gloves CAUTION Unplug the power cable with the power OFF, before cleaning the inside of the printer.
Page 144 Replacing consumable parts Replacing consumable parts Replacing absorption material for the flushing box The flushing box is a part that keeps receiving ink discharged from the print head. Please replace the absorption material for the flushing box periodically. If used without replacing, it can cause damage to the print head. Replacing period: •...
Page 145 Replacing steps Open the front cover. Open the maintenance cover on the right side. Cover the platen with the paper you can get dirty. Important! Ink may drip from the absorption material for the flushing box. We recommend covering the floor with paper as well. Pull the tab up of the absorption material for the flushing box, and release the hook.
Page 146 Replacing Cutter Replacing period: • When the media is not cut smoothly • When the cut surface is feathered, etc Preparation: • Cutter replacement blade CAUTION • Do not push the knob of cutter or release suddenly. Because there is a spring under the cutter, the cutter can jump out. •...
Page 147 Remove the Cutter. Note Used Cutter should be put in a plastic bag, etc, and dispose of it in compliance with local ordinance and instructions of local authorities. Attach a new cutter. Press the cutter cap lightly, return Cutter holder to its initial position. Close the maintenance cover.
Page 148 Replacing the cleaning wiper The cleaning wiper is an essential part to make printing consistent. Please replace it periodically. Replacing period: • Approx. every twelve months Preparation • Polyethylene gloves, glasses, mask • Absorption material for the flushing box • Paper you can get dirty (paper which ink will not bleed through) CAUTION Wear the protective gloves ･...
Page 149 Steps Put the printer into the CR maintenance mode. "Putting the printer into the CR maintenance mode" P. 134 Open the front cover. Open the maintenance cover on the right side. Cover the platen with the paper you can get dirty. Important! Ink may drip from the cleaning wiper.
Page 150 Close the maintenance cover. Close the front cover. (Enter). CR Maintenance -> Enter [10] (Home) to end the cleaning process. CR Maintenance Start -> Enter Replacing consumable parts...
Page 151 Moving or transporting the printer Moving or transporting the printer This section describes how to move or transport the printer. Moving the printer This section describes how to move the printer. Important! • When moving the printer, make sure to maintain a horizontal position. •...
Page 152 When transporting the printer, make sure to pack it in the same condition as purchased, using protective and packing materials to protect the printer from vibration and shocks. Important! When transporting the printer, consult the MUTOH product dealer at your point of purchase. Moving or transporting the printer...
Page 153 Long-term storage If not using the printer for a long time, execute [Longstore]. Preparation: • Cleaning bag: 4 Empty the waste ink tank. "Emptying waste ink tank" P. 129 (Home). Menu 1 Setup until the menu on the left appears. Setup 17 •...
Page 154 Remove all ink bag cases and S/C cards. • Store the ink bag together with the corresponding S/C card. The message on the left will appear. Discharging • Ink discharging begins. When the discharge is complete, the message to the left is displayed. Insert Cleaning Bags Unlock four latches and open the ink bag case.
Page 155 Close the ink bag case. Important! Make sure the spout of cleaning bag is properly fitted into the groove in the case. If not fitted, the printer cannot correctly detect cleaning bag. Close all the latches (×4) of the case properly. Important! Check that all the latches (×4) are closed.
Page 156 [11] Remove all ink bag cases and S/C cards. The message on the left will appear. Washing Head • Cleaner discharging begins. When the discharge is complete, the message to the left is displayed. Insert Cleaning Bags [12] Insert the ink bag cases with cleaning bags and S/C cards into each slot. •...
Page 157 [13] Remove all ink bag cases and S/C cards. The message on the left will appear. Washing Head • Cleaner discharging begins. When discharging is complete, the message to the left is displayed. [ALL] Discharged [14] Long press the Power button. •...
Page 158 Performing initial charging after head cleaning Long press the Power button. • The Power LED (above the Power button) lights up. • This product starts its initialization operations. Note Once the Power LED lights up, release the Power button. When the message to the left is displayed, tap (Enter).
Page 159 Put the ink bag into the case. Important! When installing 1,000 ml / 2,200 ml ink bag cases: • If you are using 2L ink bag, release the lock of divider plate in the case, and then put the ink bag into the case. •...
Page 160 If there is no improvement in the print result even after performing “Little Charge” , leave the printer unused for an hour or more. Then perform “Little Charge” again and check the print result. If there is still no improvement, contact your local MUTOH dealer. Moving or transporting the printer...
Page 161 Chapter 4 Appendix Messages and Error Messages ........162 Status messages .
Page 162 Messages and Error Messages Messages and Error Messages This section describes messages displayed during normal printer operation or when errors occur, and solutions to the messages. Status messages This section describes messages displayed during printer normal operation. When the product is operating correctly, each operation status is displayed on the front panel as below. Display Description Ready to Print...
Page 163 Life Times [Pump] The operational life of the pump motor has almost expired. (Continues operation) OK -> Enter Contact your local MUTOH dealer. Life Times [CR Motor] The operation life CR motor has almost expired. (Continues operation) OK -> Enter Contact your local MUTOH dealer.
Page 164 Error message display and remedies This section describes error messages and remedies. Error messages are displayed when certain failures occur during printer operation. If an error that can be displayed occurs, the printer may display the following error messages on the front panel and stop operation.
Page 165 Insert ink bag cases correctly again. [****] S/C Ink Err The ink bag cannot be used for this printer. Contact your local MUTOH dealer. [****] S/C CodeErr Inserted ink bag is not a proper one. Contact your local MUTOH dealer.
Page 166 Display Description Auto Nozzle Check When the optional drop sensor unit is installed: The printer run an auto cleaning cycle to recover blocked nozzles that an Nozzle Clog Present auto nozzle check detected, but the nozzles are still clogged. "Setup 30: Auto Nozzle Check (Requiring the optional drop sensor unit)"...
Page 167 Smartchip recovery When the following message is prompted on the operation panel, a smartchip error such as broken chip may have occurred in the S/C card. Check that the correct color is inserted in the cartridge slot and perform smartchip recovery. This will allow you to continue to print.
Page 168 For an error requiring restart, operation will return to normal after removing the cause of the error and restarting the printer. If the same error continues to be displayed, contact the your local MUTOH dealer. Be sure to tell us the code no. of the error message when you contact us.
Page 169 • Make sure to use the latest version of MSM. To check the latest available version, go to Help > Version > Check for updates on MSM. If old version is installed in your computer, download the latest version from MUTOH Club. MUTOH Status Monitor Operation Manual...
Page 170 Boot-up troubleshooting Symptom Possible cause and Remedy Is the power cable connected to the plug? • Connect the power cable. Does the AC power supply provide the specified voltage? • Connect the cable to another outlet. Is the front cover, or the maintenance cover open? •...
Page 171 Media-related troubleshooting Symptom Possible cause and Remedy Is the media loaded correctly? • Load the media correctly. "Loading a roll media" P. 21 Are there any foreign materials such as torn paper attached to Pressure rollers? • Clean Pressure rollers. "Inside cleaning"...
Page 172 Symptom Possible cause and Remedy Do you use the printer within recommended environmental conditions? • Make sure to use the printer within the specification range. “Ensuring a suitable place for installation” of the “Startup Guide” Are any curls or warps present on your media? Media jams frequently occur.
Page 173 Category 6 Gigabit Ethernet or later. The carriage pauses at either side of the Note • The OS support period of MUTOH software follows the Microsoft support lifecycle printerwhile printing. policies. • When using RIP software, please also see the system requirements of your RIP software.
Page 174 Symptom Possible cause and Remedy Is the media printed on the printing surface? • Check the printing surface of the media and set it correctly. Did you perform Print quality adjustment? • Perform Print quality adjustment. Printing is blurred. "**>2: Adjust Print" P. 68 Did you perform Media feed adjustment? •...
Page 175 Symptom Possible cause and Remedy Are Nozzles in good condition? • Perform Nozzle check. Then if nozzle missing is found, conduct cleaning. "Nozzle check and cleaning" P. 31 Printed color is not accurate. Did you install an ink bag on each ink pack case with correct ink color of S/C card? •...
Page 176 Slide the edge holder to the right to remove it from the media. Important! If any deformation is found on the media holder, stop using it and contact your local MUTOH dealer. From the front side of the printer, pull the media feed lever towards you to release the pressure rollers.
Page 177 Pull the media towards you and use a cutter to cut the torn part of the media along the groove. Rewind the media a little by rolling Flange on the media holder. If paper dust or pieces of paper remain inside the printer, remove them. Turn the printer ON.
Page 178 Note Troubleshooting...
Page 179 Specifications of this product Specifications of this product List of specifications Model Name XPJ-1641SR-P Print method On demand piezo method Drive method Firmware servo/DC motor drive Media feed method Multipoint pressurizing Grid roller system Media hold down system Pressure roller down system by manual lever...
Page 180 Environmental conditions Printer Operation Temperature 20 to 32 °C Environment Humidity 40 to 60%, No condensation Recommended Printing Temperature 22 to 30 °C Environment Humidity 40 to 60%, No condensation Change rate Temperature: No more than 2 °C per 1 hour Humidity: No more than 5% per 1 hour Printer Storage Environment Storage without ink charging: up to 6 months...
Page 181 ･ Printer Power consumption Power off 1.0 W or below AC 100V to 120V AC 200V to 240V 3.8 W or below ･ Heater AC 100V to 120V 0.1 W or below 0.2 W or below AC 200V to 240V Standby (Heater: OFF) AC 100V to 120V 45 W or below 45 W or below AC 200V to 240V (Heater: ON) 1200 W or below AC 100V to 120V...
Page 182 Important! MUTOH strongly recommends to use genuine ink bags. This printer is designed to bring out the best performance when using with the MUTOH genuine ink. Non-MUTOH ink may cause print defects or damage to the printer. Options / Supply list...
Page 183 Revision History Revision History Date Version Manual code Supported Firmware 2021.10 XPJ1641SRPE-A-00 V.1.00 2022.2 XPJ1641SRPE-A-01 V.1.01 2022.6 XPJ1641SRPE-A-02 V.1.03 2022.10 XPJ1641SRPE-A-03 V.1.04 2023.1 XPJ1641SRPE-A-04 V.1.05 2024.6 XPJ1641SRPE-A-05 V.1.08 or later Revision History...
Page 184 XPJ1641SRPE-A-05...

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