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Henny Penny FlexFusion GAS PLATINUM COMBI FPG-615 Service Instructions Manual
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Henny Penny FlexFusion GAS PLATINUM COMBI FPG-615 Service Instructions Manual

Henny Penny FlexFusion GAS PLATINUM COMBI FPG-615 Service Instructions Manual

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FlexFusion® GAS
PLATINUM COMBI
FM08-998A
en-US
Service-
instructions
Model
FPG-615
FPG-621
FPG-115
FPG-121
FPG-215
FPG-221

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Summary of Contents for Henny Penny FlexFusion GAS PLATINUM COMBI FPG-615

  • Page 1 Service- instructions FlexFusion® GAS PLATINUM COMBI Model FPG-615 FPG-621 FPG-115 FPG-121 FPG-215 FPG-221 FM08-998A en-US...
  • Page 2 Henny Penny Corporation P.O.Box 60 Eaton,OH 45320 Phone +1 937 456-8400 Fax +1 937 456-8402 Toll free in USA Phone +1 937 417-8417 Fax +1 937 417-8434 www.hennypenny.com Service-instructions...
  • Page 3 Directory of contents 1 Password overview  ............  7 2 Introduction .................  8 2.1 About this manual  ................  8 2.2 Warranty  ....................  8 3 Safety instructions  .............  9 4 Description of operation  ..........  10 4.1 DynaSteam  ..................  10 4.2 WaveClean  ..................  11 5 Opening and closing the unit  ..........  13 5.1 Control panel  ..................  13  Opening the control panel ...
  • Page 4 Directory of contents 7.15 Software update  ................  43 7.16 Importing additional content  ............  43 7.17 Restoring data  ................  43 7.18 Backing up data ................  44 7.19 Water filter maintenance ..............  45 7.20 Importing contact data ..............  45 7.21 Setting units ..................  46 7.22 Backup relay  .................  46 7.23 Settings parameters  ..............  48 7.24 Backing up the SD card  ...............  50 7.25 Restoring the SD card .............. ...
  • Page 5 Directory of contents  Internal core temperature sensor defective (714, 716)  ........  84  External core temperature sensor defective (715, 717)  ........  84  Water vapor sensor defective (710)  ..............  85  Siphon temperature very high (SOF_ID20, ID21)  ...........   86  Risk of frost (TMP_ID72, MMI_ID51) ...............
  • Page 6 Directory of contents  Communication fault between I/O and ignition module (top)(OTH_ID26)  ..  114  Communication fault between I/O and ignition module (bottom) (OTH_ID27)  .. Gas error (GAS_ID12)  ...................   116  Flame fault while running (GAS_ID13)  ............  116  Gas solenoid valve circuit fault (OTH_ID13)  ..........  116  Gas solenoid valve circuit fault (top) (OTH_ID14) ...
  • Page 7 Password overview 1 Password overview Range Password Description Described in Installation / 2100 Setting all basic parameters (for Installation instructions commissioning example time / date). gas calibration Verification and calibration of Installation instructions exhaust emissions. Only for energy type - gas. Network settings 2000 Input network addressing.
  • Page 8 Introduction 2 Introduction 2.1 About this manual This service manual contains information needed by the service technician for professional and correct fault isolation, repair and maintenance of the unit. The service technician must also observe the contents of the installation instructions and the user manual. Target group Target group for this service manual is qualified personnel who are familiar with the technical functioning and operation of the unit.
  • Page 9 Safety instructions 3 Safety instructions For servicing tasks, the service technician must be familiar with and observe regional regulations. In addition, the notes in the service manual must be observed. Danger to life due to electric current DANGER ü Disconnect power prior to performing gas and electrical work. •...
  • Page 10 Description of operation 4 Description of operation 4.1 DynaSteam Overview a Steaming appliance with pressure d Reduction switch b Magnetic valve water vapor e Water supply pipe elimination c Heat exchanger (up to approx. 50°degrees) Description • The electronics control the DynaSteam steaming appliance. They regulate the water quantity for generating steam.
  • Page 11 Description of operation 4.2 WaveClean Functional overview a Magnetic valve K12 c Pump G24 b Pump G16 The following purification stages are available on the fully automatic cleaning WaveClean: • Short: duration of about one hour • Normal: duration about two hours •...
  • Page 12 Description of operation 6. A new water exchange of siphon content by means of the siphon pump G24 and solenoid valve K12. 7. Start of rinsing. Identical to step 5 (cleaning). Differences: Heating of the cooking chamber to 92°C. The second layer of wax melts in the WaveClean cartridge.
  • Page 13 Opening and closing the unit 5 Opening and closing the unit 5.1 Control panel Image: Opening the control panel Lock (cam) Operating panel Hex key Opening the control panel 1. Insert hex key (5 mm ) into screw and turn it clockwise. The operating panel is now unlocked.
  • Page 14 Opening and closing the unit 5.2 Side wall Image: A Sizes 6.x and 10.x; B Size 20.x Removing the side wall 1. Unscrew the screws in the side wall. 2. Pull the bottom edge of the side wall forwards. 3. Remove the side wall. Attaching the side wall Risk of property damage from leaky housing NOTICE...
  • Page 15 Component overview 6 Component overview 6.1 Platinum operating panel / control Image: Touch operating panel area - FKE/ FKG A1 Control board A2 Operating panel A3 Digital memory B1 Core temperature sensor B15 Reed contact switch B20 Loudspeaker E1 Insert with LED lighting S0 On / Off switch SD SD card Service-instructions...
  • Page 16 Component overview 6.2 Gold operating panel / control Image: Classic operating panel area - FKE/FKG A1 Control board A2 Operating panel A3 Digital memory B1 Core temperature sensor Reed contact switch Loudspeaker S0 On / Off switch Service-instructions...
  • Page 17 Component overview 6.3 Left side (615, 621, 115, 121) B100 Image: FGG/ FPG CSA - left side Service-instructions...
  • Page 18 Component overview A10 Ignition module B4 Vapor sensor B5 Moisture sensor (until B11 Safety temperature limiter 01/2022) B13 Thermal switch 50°C B14 Pressure switch B100 Glow electrode E10 Ionization electrode F1 Fuse 10 A, slow-blow F4 Fuse 6 A, slow-blow G7 Cooling fan G10 Gas fan G16 Circulation pump G24 Drain pump...
  • Page 19 Component overview 6.4 Right side (615, 621, 115, 121) Image: FKE/ FKG – View of right side B2 Cooking chamber sensors E3 Cooking chamber light Service-instructions...
  • Page 20 Component overview 6.5 Left side (215, 221) B100 Image: FGG/ FPG CSA - left side Service-instructions...
  • Page 21 Component overview A10 Ignition module B4 Vapor sensor B5 Moisture sensor (until B11 Safety temperature limiter 01/2022) B13 Thermal switch 50°C B14 Pressure switch B100 Glow electrode E10 Ionization electrode F1 Fuse 10 A, slow-blow F4 Fuse 6 A, slow-blow G7 Cooling fan G10 Gas fan G16 Circulation pump G24 Drain pump...
  • Page 22 Component overview 6.6 Right side (215, 221) B2 = To cooking chamber sensor B3 = Bottom cooking chamber sensor E3 = Cooking chamber light E4 = Cooking chamber light FKE/ FKG – View of right side Service-instructions...
  • Page 23 Service menu - appliance test 7 Service menu - appliance test 7.1 Service menu The service area permits functional testing of individual components, adjustment of basic settings and updating of the software. 7.1.1 Calling up the service level Calling up the Service menu Switch the appliance on.
  • Page 24 Service menu - appliance test 7.2 Appliance information Overview Description Display of the appliance-specific information Software version Cookbook version Unit configuration Serial number Date of last CombiDoctor diagnosis. Contact data Overview Touch the Back field. Exiting the appliance information Leaving the area Touch the Back field.
  • Page 25 Service menu - appliance test 7.3 Status information Status 1 Heating circuit PWM Heat requirement in %. POS Performance optimization system (option). B3 Lower chamber sensor. Only present in 20.x floor-mounted appliances. Status 2 Climate control, fan B14 Pressure switch on the DynaSteam unit PWM Heat requirement in %.
  • Page 26 Service menu - appliance test Status 3 WaveClean K04 Magnetic valve for water vapor elimination & siphon filling B15 Reed contact switch B14 Pressure switch on the DynaSteam unit B3 Bottom cooking chamber sensor. Only present in 20.x pedestal unit Status 4 Miscellaneous K10 Activation for optional condensation hood...
  • Page 27 Service menu - appliance test Status 5 Gas system B15 Reed contact switch Chamber 1 Top heating system Chamber 2 Bottom heating system. Only present in 20.x pedestal unit Flame signal Flame was detected by ionization electrode / ignition module. Error LED green if error was reported by the ignition module and error number in the last hour.
  • Page 28 Service menu - appliance test 7.4 CombiDoctor Description The CombiDoctor offers an automatic check of the climate control system and WaveClean automatic cleaning. The tests are possible individually or as overall test. For instructions on performing, see the touchscreen. Image: Select CombiDoctor test CombiDoctorStart Selecting a program Select a program by adjusting the roller.
  • Page 29 Service menu - appliance test Step 3 (heat output) 1. Check of heat output. Display switches to green = test successful. Display switches to red = test not successful. Check of on-site voltage supply. Check of heating element Check of solid-state relay Check of internal fuse for load circuit (depends on unit version).
  • Page 30 Service menu - appliance test Step 8 (WaveClean siphon pump) 1. Check of WaveClean siphon pump. Display switches to green = test successful. Display switches to red = test not successful. Check of siphon pump via relay test. A fault is present on the component or the control board.
  • Page 31 Service menu - appliance test 7.5 Relay test Overview Image: Relay test page 1 Image: Relay test page 2 Relay overview Relay Connect Description Info Main contactor Q1 110V AC Solenoid valve for manual rinse 110V AC Magnetic valve for water vapor 110V AC elimination K12 Siphon pump G24...
  • Page 32 Service menu - appliance test Relay Connect Description Info Supply for control panel (MMI) 24V DC Circulation pump G16 (only when 110V AC cooking cabinet door is closed) 1 -4 Steaming unit (switched directly, 24V DC not via relay) Description The test permits separate activation of various functions.
  • Page 33 Service menu - appliance test 7.6 WaveClean Test Description WaveClean test program for function check. Circulation pump Siphon pump Magnetic valve for water filling Door seal / leak tightness in door area. The test is used exclusively for functional testing and not to clean the cooking INFORMATION chamber.
  • Page 34 Service menu - appliance test 7.7 100°C + core temperature calibration Description Description Calibration for cooking chamber sensor and core temperature sensor. Testing the calibration. Performing the calibration. The cooking chamber sensor and core temperature sensor calibration is performed in one step. The units are factory calibrated.
  • Page 35 Service menu - appliance test Check calibration Check calibration - tabletop unit 6.x / 10.x Prerequisite Calibrated digital temperature measurement device. The temperature in the cooking chamber is < 100°C. Fix internal core temperature sensor and temperature sensor of external measurement device in the cooking chamber. Use a grill rack for this.
  • Page 36 Service menu - appliance test Prerequisite Two calibrated digital measurement devices or two-channel measurement device. The temperature in the cooking chamber is < 100°C. Fix the temperature sensor of the two external measurement devices in the middle of the top and bottom chambers in the cooking chamber respectively.
  • Page 37 Service menu - appliance test Calibrate cooking chamber sensor Calibrating the cooking cabinet sensor - tabletop unit 6.x / 10.x Prerequisite Execute Check calibration and do not switch appliance off. (see „ Check calibration - tabletop unit 6.x / 10.x‟, Page 35) Temperature display on the touch screen indicates 100°C.
  • Page 38 Service menu - appliance test Change between the values of the top and bottom chamber with the field "Cooking chamber 1" / "Cooking chamber 2" Let 10 minutes adjustment time elapse. The external measurement devices must display a temperature between 99°C – 99.5°C. If necessary, adjust offset again.
  • Page 39 Service menu - appliance test 7.8 DynaSteam test Description Dual-chamber units (20.x) have two DynaSteam steaming units with parallel INFORMATION control. The specified quantity of water refers to one chamber. Perform Dy- naSteam test for each chamber separately. Description The DynaSteam test allows a function test of DynaSteam steaming. Calibration is not possible / necessary.
  • Page 40 Service menu - appliance test 7.9 Emptying the water Description Water drainage removes water residue from the unit to prevent frost damage during transport and idle period. Prerequisite Both water connections are connected to compressed air. The pressure may not exceed 6 bar. The cooking chamber temperature is <...
  • Page 41 Service menu - appliance test 7.11 Installation height Overview Image: Overview Setting the set-up height Set the set-up height by adjusting the rollers. Tap the "OK" field. Changes saved. Canceling the selection Tap the "Back" field. 7.12 Audio settings Overview Image: Overview Setting the volume Use the slider to set the desired volume.
  • Page 42 Service menu - appliance test 7.14 Exporting log data Description Log data export to an external USB flash drive. The function is only required after consultation. Exporting log data Perform according to instructions on the touchscreen. Press the Confirm button. Log data export begins.
  • Page 43 Service menu - appliance test 7.15 Software update Description Update of the software via the USB interface. Sounds, cookbooks, help texts and videos are not part of the software update. INFORMATION These require importing via "Importing additional content". Performing the update Perform according to instructions on the touchscreen and software description.
  • Page 44 Service menu - appliance test 7.18 Backing up data Description Backup function for parameters (for example, customer settings, calibration values). Saving data on the internal SD card and USB stick (if plugged in). Backing up data Prerequisite Service menu is displayed Tap the "...
  • Page 45 Service menu - appliance test 7.19 Water filter maintenance Description With use of a water filter on the soft water connection of the unit, a maintenance note may appear after the stored flow quantity has been reached. For this, the appropriate filter capacity must be determined and entered.
  • Page 46 Service menu - appliance test Press the Confirm button. Import the created contact data. A confirmation then appears on the touchscreen. 7.21 Setting units Overview Changing values 1. Select the desired temperature and volume. 2. Tap the "OK" button. 7.22 Backup relay Description The control board has a spare relay, which allows alternative use in case of a relay failure.
  • Page 47 Service menu - appliance test Tap the "OK" field. Changes saved. Relay overview Relay overview Relay Connect Description Instruction Main contactor Q1 Reconnect the line from X10.2 to X12.5 and to assign a reserve relay to it. Magnetic valve for water vapor Reconnect the line from X12.3 to X12.5 and to elimination K12 assign a reserve relay to it.
  • Page 48 Service menu - appliance test 7.23 Settings parameters Description Querying and setting additional parameters. Image: Overview Selecting parameters Selecting parameters by adjusting the caster. Tap the "Read" button. Display of set parameters. Changing parameters Use the number block to set the desired value. Tap the "Write"...
  • Page 49 Service menu - appliance test Parameter overview Basic setting Standard Adjustment Explanation worth range User menu password 0 - 300 Password for the user menu (basic settings) Cooking chamber 1 -9.9 - +9.9°K Ability to retrieve the saved temperature offset temperature offset (upper values.
  • Page 50 Service menu - appliance test Basic setting Standard Adjustment Explanation worth range Ready to Cook – Finished 60 s 0 – 300 Reminder interval after reaching the message interval seconds Ready2Cook temperature SES status 0 = Off When the value is "0", the SES function is permanently deactivated.
  • Page 51 Service menu - appliance test Tap the "OK" button. Automatic restart of the software. 7.26 Background lighting Changing the brightness of 1. Select the desired brightness. the touchscreen 2. Tap the "OK" field. 7.27 Hour meter Description Display of hour meters, service life, cleaning use and consumption. The arrow keys in the upper region are used to switch between the pages.
  • Page 52 Status overview direct access 8 Status overview direct access Description Direct access in the status overview. Display of all processes and temperature in ongoing operation. Overview Calling up status overview Touch the invisible field three times quickly. Change of the display to the multi-page status overview (see „7.3 Status information‟, Page 25).
  • Page 53 Software 9 Software 9.1 Software update Preparing the USB stick Prerequisite USB stick. Maximum size 64 GB, formatting FAT (standard). The disk should be empty if possible. Current software update. The update is provided as packed ZIP file. 1. Open and download Zip file and unzip. In general, the unzipped folder is in the same directory as the previously compressed one.
  • Page 54 Software The update can take up to 15 minutes. The software is restarted several times. INFORMATION Do not switch unit off. After the update, a blue screen may appear and the software does not start. In INFORMATION this case, switch the unit off and then back on. In rare cases, this may happen again.
  • Page 55 Software 9.2 Importing additional content Description Description The additional content includes the following files: • Pictures for AutoChef • Help information • Sound files Import of additional content (sounds, videos, graphics, help texts). Import is absolutely essential after the operating panel has been replaced. INFORMATION Preparing the USB stick Prerequisite USB stick.
  • Page 56 Software 7. Tap the "Import additional contents" field. 8. Tap the "OK" field. The data is imported. Finally, a confirmation appears on the touchscreen. 9. Tap the "OK" field. Service-instructions...
  • Page 57 Software 9.3 Importing the manufacturer's cookbook Preparing the USB stick TouchClassicDB.sdf FCImport a Update file b FCImport folder Prerequisite USB stick. Maximum size 64 GB. FAT formatting (default). The disk should be empty if possible. Current additional content. The update is provided as packed ZIP file. 1.
  • Page 58 Trade show mode 10 Trade show mode Description Trade show mode allows appliance operation for demonstration purposes. Prerequisite A single-phase power supply is required for operation. Appliance is connected on L1 and N. See also installation instructions. Calling up the selection Switch appliance on "I"...
  • Page 59 Electronics 11 Electronics 11.1 Overview of the controller 110V AC 18V AC 110V AC 110V AC 24V DC CAN X5 CAN X6 110V AC 110V AC Control board Lower fan motor (215, 221 only) Operating panel Transformer (Upper) ignition module Upper) electronic ignition Lower ignition module Lower electronic ignition...
  • Page 60 Electronics 11.2 Layout of the control board Service-instructions...
  • Page 61 Electronics 11.3 Configuration of the control board Connector X1 Description Input 10.7 V AC for lighting Power supply I/O board 18V AC Connector X2 Not in use Connector X3 Digital ignition module for lower system (215, 221 floor-standing appliances only) Connector X4 Digital ignition module (for 215, 221 for upper system) Connector X5 CAN bus cable to motor M1 (for 215, 221 for upper motor) Connector X6 CAN bus cable to lower motor M2 (215, 221 pedestal units only)
  • Page 62 Electronics Connector X17 (110V AC) Description Output K8, lift magnet M8 Neutral for lift magnet M8 Connector X19 / X20 Not in use Connector X21 Reed contact switch for cooking chamber door B15 Connector X22 / X23 Not in use Connector X24 B1 core temperature sensor 1 Connector X25 B2 Cooking chamber sensor 1 (for 215, 221 upper sensor) Connector X26 B3 Lower cooking chamber sensor 2 (only for 215, 221)
  • Page 63 Electronics 11.4 Safety overview Overview T1-F2 10,7V AC 3,15A T1-F1 18V AC 3,15A 110V AC A1-F3 B11/B12 110V AC 3,15A A1-F5 110V AC 3,15A A1-F2 24V DC 3,15A G8/G9 Service-instructions...
  • Page 64 Electronics Legend Control board Operating panel (Upper) ignition module Lower ignition module (only 215,221) Thermoswitch 158°F NC (Upper) cooking chamber STL Lower cooking chambert Thermoswitch 122°F NO (only 215,221) Cooking chamber light Fuse Cooling fan Cooling fan (only 215,221) (Upper) gas fan Lower gas blower WaveClean pump Siphon pump...
  • Page 65 Gas technology 12 Gas technology 12.1 Basic principles Functional diagram Glow electrode Ionization (Flame detection) Gas heat exchanger Gas - solenoid valve Transformer Control board A1 Digital ignition module BUS communication Functional description 1. The control board issues a request to the electronic ignition unit. 2.
  • Page 66 Gas technology 12.2 CO2 setting Notes on safety Risk of personal injury and property damage from electric shock DANGER • Inspection and adjustment work that can be carried out only with the hous- ing open and the unit under power must be performed only by electrically trained qualified personnel.
  • Page 67 Gas technology 3. Check the primary air quantity. 4. Check the exhaust gas values. Preparations 1. Switch on the unit. 2. Tap the "Unit functions" button. The Unit functions menu is displayed. 3. Tap the "Settings" field. The PIN window opens. 4.
  • Page 68 Gas technology Check and adjust exhaust gas values Image: Exhaust gas measurement a Exhaust gas measuring device b Waste gas connection, burner 1 c Waste gas connection, burner 2 d Steam outlet nozzle (size 2XX only) High power (full load) Checking the exhaust gas values 1.
  • Page 69 Gas technology Gas type at high at low power power (ppm) (ppm) range optimal Natural gas 8.6 – 9.6 % 0.5 - 1.2% lower 0 - 1000 < 100 than at high Liquefied 10.0 – 11.0% setting petroleum gas (LP) Set exhaust gas values Image: Adjusting screws on the burner a Adjusting screw for minimum...
  • Page 70 Gas technology 4. Measure the CO content of the exhaust gases with an approved exhaust gas measuring device in the exhaust pipe at operating temperature. The temperature in the cooking chamber is displayed in green. To regulate the cooking chamber temperature, open the cooking chamber door slightly.
  • Page 71 Gas technology 7. On models with two burners: Repeat the procedure for the second burner. Gas type at high at low power power (ppm) (ppm) range optimal Natural gas 8.6 – 9.6 % 0.5 - 1.2% lower 0 - 1000 <...
  • Page 72 Gas technology 6. Set the CO content to the specified range for minimum output using the adjustment screw behind the cap. Turn the adjustment screw to the right to increase the CO content. Turn the adjustment screw to the left to reduce the CO content.
  • Page 73 Gas technology Image: Changing the gas orifice a Burner c Gas magnetic valve c Bolts (TX25) d Gas orifice with seal Prerequisite Unit dead Gas shut-off valve on the unit is closed Left side wall removed Unscrew the bolts from the gas solenoid valve. Remove the gas solenoid valve.
  • Page 74 Gas technology Risk of explosion and fire from escaping gas DANGER • When bleeding air from or degassing the gas system and the unit, ensure that the air and gas are discharged to the outside in a technically correct manner and without creating a risk. Check for leaks outside the unit.
  • Page 75 Gas technology 12.4 Checking the connection pressure Preparations a Connection pressure measuring b Pressure measuring device nozzle "IN Prerequisite Gas connection line connected. Measuring accuracy of the pressure measuring device at least 0.1 mbar. Close the gas shut-off valve on the unit. Unscrew the sealing plug from the connection pressure measuring point.
  • Page 76 Gas technology 12.5 Checking the offset pressure Image: Offset pressure Offset printing measuring nozzle Pressure measuring device „OUT“ Prerequisite Gas connection line connected Checked for leak tightness outside the unit Connection pressure checked Checked for leak tightness inside the unit Left side wall removed Measuring accuracy of the pressure measuring device at least 0.1 mbar.
  • Page 77 Gas technology 13.Press the "Stop" button. The flame extinguishes. The burner is off. 14.Press the Back button twice. The main menu appears. 15.Switch off the unit. Offset pressure overview Output Range Optimal (inch WC (mbar)) (inch WC (mbar)) High -0.32 – 0 - 0.22 (-0.8 —...
  • Page 78 Fault messages & troubleshooting 13 Fault messages & troubleshooting 13.1 Symbols for errors For some errors, an additional symbol appears in the title bar. If the exact error is not known, switch the unit off and then back on. In the event of an error, the exact error will appear in the display.
  • Page 79 Fault messages & troubleshooting 13.2 Emergency operation Description Description In order to allows limited use in case of error, the appliance has various emergency programs. Emergency operation is activated automatically and displayed. After elimination of the error indicated, the controller switches back into regular operation automatically. A reset is not necessary.
  • Page 80 Fault messages & troubleshooting 13.3 Temperature sensor area Cooking chamber sensor defective (694, 695) Description Emergency operation is activated automatically and displayed. The core temperature sensor takes over the function of the cooking chamber sensor. Cooking program with core temperature sensor is no longer available.
  • Page 81 Fault messages & troubleshooting Top cooking chamber sensor defective (696, 728) Description Emergency operation is activated automatically and displayed. Measurement of the cooking chamber temperature is done exclusively by the bottom cooking chamber sensor. Troubleshooting Check contacting from cooking chamber sensor to control board A1 X25. Error eliminated? Remove existing cooking chamber sensor from the control board A1 X25 and plug in new cooking chamber sensor.
  • Page 82 Fault messages & troubleshooting Bottom cooking chamber sensor defective (697, 729) Description Emergency operation is activated automatically and displayed. Measurement of the cooking chamber temperature is done exclusively by the top cooking chamber sensor. Troubleshooting Check contacting from cooking chamber sensor to control board A1 X26. Error eliminated? Remove existing cooking chamber sensor from the control board A1 X26 and plug in new cooking chamber sensor.
  • Page 83 Fault messages & troubleshooting Core temperature sensor defective (699, 700) Description The core temperature function is no longer available. Troubleshooting Is the wire or the test prod damaged physically? Remove existing core temperature sensor from the control board A1, X24 and plug in new core temperature sensor.
  • Page 84 Fault messages & troubleshooting Internal core temperature sensor defective (714, 716) Description The internal core temperature sensor in the cooking chamber is deactivated. Troubleshooting Identical to "Core temperature sensor defective" (see „ Troubleshooting‟, Page 83). External core temperature sensor defective (715, 717) Description The external core temperature sensor is deactivated.
  • Page 85 Fault messages & troubleshooting Water vapor sensor defective (710) Description In the event of an error, emergency operation is activated and displayed automatically. The software controls steam elimination. In this case, increased water consumption may result. Troubleshooting Check contacting from cooking chamber sensor to control board A1 X27. Error eliminated? Remove connector of existing vapor sensor from control board A1 X27 and plug in new vapor sensor.
  • Page 86 Fault messages & troubleshooting Siphon temperature very high (SOF_ID20, ID21) Description Description The temperature in the siphon is >100°C. The water vapor sensor B4 is used for the measurement. Prerequisite Water supply available on-site at both water connections. Troubleshooting Update software to version 1.71 or higher. As of this version the fault is ignored.
  • Page 87 Fault messages & troubleshooting Excess temperature in the cooking chamber (ID18, ID73) Description The measured temperature in the cooking chamber is outside the allowable range of more than 310°C. The unit is no longer operational until the cooking chamber cools down. The measurement is taken by the cooking chamber sensor, core temperature sensor and the moisture sensor.
  • Page 88 Fault messages & troubleshooting 13.4 Motor area Warning: electric shock! Danger of death! DANGER When working on the power board, make sure that energized parts are ex- posed. Work on these components during operation and up to 3 minutes after enabling is not allows.
  • Page 89 Fault messages & troubleshooting Pedestal unit 215, 221 208V AC Steuerplatine A1 Control pcb 3,15A CAN Kommunikation CAN Kommunikation B12* +280 V- +380V DC +280 V- +380V DC Masse (-) Masse (-) +12V - +15V DC +12V - +15V DC Signal Signal F2.1...
  • Page 90 Fault messages & troubleshooting Fan defective or temperature limiter triggered (702) Description The control board A1 does not receive any response via the CAN bus cable from fan motor M10. There is an error in the safety circuit or fan area.
  • Page 91 Fault messages & troubleshooting Continued from previous page Does the error only appear sporadically? Perform a software update to the latest version. Check thermal switch B0 and cooling fan for function. Ensure that the supply air area is not contaminated. Error eliminated? Change the communication line between the motor control unit and motor for test purposes and carry out a test run.
  • Page 92 Fault messages & troubleshooting Fan defective. Cooking program was cancelled (701) Description Description The control board A1 does not receive any response via the CAN bus cable from fan motor M10 when the fan is active. Troubleshooting Fan defective or temperature limiter triggered (702) Top fan defective.
  • Page 93 Fault messages & troubleshooting Bottom fan defective. Automatic switching to emergency operation (704, 706) Description The control board A1 does not receive any response via the CAN bus cable from the lower fan motor M20. There is an error in the safety circuit or fan area.
  • Page 94 Fault messages & troubleshooting Continued from previous page Does the fault appear only sporadically? Check thermal switch B0 and cooling fan for proper operation. Make sure that the air intake area is not Update software to version 1.69 or higher. dirty.
  • Page 95 Fault messages & troubleshooting Fan fault (FAN_ID23) Description The control board A1 does not receive any response regarding speed from fan motor M10. There is either a problem with the 320 V voltage supply from the power board or a fault in the fan. Troubleshooting Switch off unit and restart.
  • Page 96 Fault messages & troubleshooting Troubleshooting See "FAN_ID23: Fan error: Try restarting". Service-instructions...
  • Page 97 Fault messages & troubleshooting 13.5 Water area Water pressure too low (709) Overview a Pressure switch c Water supply pipe in the cooking chamber b Sieve Troubleshooting The water pressure at the water connection must be at least 2 bar. Service-instructions...
  • Page 98 Fault messages & troubleshooting Soft water connection attached and water valve at site open? Connect water supply or open water valve. Is the fault message displayed continuously? Check sieve on the water connection for soiling. To Check the on-site water pressure while observing do this, remove the on-site water connection to the nearby water consumers.
  • Page 99 Fault messages & troubleshooting The water pressure is too low, cleaning is paused Description This fault message is displayed if the pressure switch registered a water pressure that is too low during WaveClean. The program is stopped until the water pressure is sufficiently high again. Troubleshooting Ensure customer-supplied water supply on the soft water connection of unit.
  • Page 100 Fault messages & troubleshooting 13.6 Electronics / control area Increased temperature of the electronics (MMI_ID53, MMI_ID54) Description MMI_ID53: The temperature sensor on the control board is measuring a temperature of >65°C (149°F). The current cooking program is continued. MMI_ID54: The temperature sensor on the control board is measuring a temperature of >78°C (172°F).
  • Page 101 Fault messages & troubleshooting Troubleshooting Is the supply air area dirty? This is located below the control panel. Clean the area. The supply air area must be free of Check fan for proper function. The test is carried out deposits. via the relay test in the service menu, relay K11.
  • Page 102 Fault messages & troubleshooting Excessive temperature of the electronics (MMI_ID50) Description The temperature sensor on the control board is measuring a temperature of >80°C (176°F). The unit is no longer operational until it cools down. Service-instructions...
  • Page 103 Fault messages & troubleshooting Troubleshooting Is the supply air area dirty? This is located below the control panel. Clean the area. The supply air area must be free of Check fan for proper function. The test is carried out deposits. via the relay test in the service menu, relay K11.
  • Page 104 Fault messages & troubleshooting Failure to access external EEPROM (SOF_ID12) Description It is not possible to access the digital key (EEPROM). Troubleshooting Make sure that the digital key is oriented correctly and inserted fully. The side with the hole must point to the sensor connections. Control board defective.
  • Page 105 Fault messages & troubleshooting Troubleshooting Replace operating panel. Alternatively, continue to operate with the current software. Send the operating pane to the manufacturer for repair. 5008: No new version found Description The following causes generate the message: USB stick not recognized or not present Required content not present on the USB stick or saved incorrectly.
  • Page 106 Fault messages & troubleshooting Disconnect CAN bus cable between control board and motor. Then restart the unit. Does the error still appear? Disconnect the communication line between the Replace CAN bus cable. Check whether the fault still operating unit and the control board. Check whether appears.
  • Page 107 Fault messages & troubleshooting Troubleshooting Confirm message. An automatic restore starts. Next, update the software. If the error continues to appear, the operating panel needs to be replaced. With software version 1.78 (10/2018) or higher, a restore is possible by means of a rescue tool. Contact the manufacturer in this regard.
  • Page 108 Fault messages & troubleshooting Unit was restarted after power failure Description The message appears after an interruption of the supply voltage during an active cooking program. Troubleshooting Make sure that the unit was not switched off by means of the "On/ Off“...
  • Page 109 Fault messages & troubleshooting Troubleshooting Open the cooking chamber door. Check that the magnet in the Check reed contact switch cooking chamber door with external magnet. is in the correct position and Is the magnet recognized? replace if necessary. Replace reed contact switch. Error eliminated? Replace the control board.
  • Page 110 Fault messages & troubleshooting 13.7 Gas area No gas (OTH_ID1) The error message appears if there was no response to the first gas request when the program was started. If the error message appears sporadically, there is often an on-site supply problem. Before starting troubleshooting, check the software version and update if nec- INFORMATION essary.
  • Page 111 Fault messages & troubleshooting Does the error message appear permanently or sporadically? Sporadic Permanent Measure the gas pressure at the gas magnetic valve. Start the cooking program. Measure the voltage on Start the cooking program. The flow pressure must the leads to the ignition electrode. Is 24-28V AC be measured at maximum heat output.
  • Page 112 Fault messages & troubleshooting Troubleshooting Troubleshooting as for error message No gas No gas (bottom)(OTH_ID3) Description The error message appears if there was no response to the first gas request when the program was started. For floor standing units, the error refers to the lower burner. Troubleshooting Troubleshooting as for error message No gas No flame (OTH_ID4)
  • Page 113 Fault messages & troubleshooting Troubleshooting Troubleshooting as for error message No gas Error gas blower (OTH_ID7) Description There is a communication error between the gas blower and the ignition module. The device is no longer ready for operation. Troubleshooting Replace ignition module and communication cable to gas blower. If the error persists, replace the gas blower.
  • Page 114 Fault messages & troubleshooting Troubleshooting Replace CAN bus cable between control board, connector X4 and ignition module. Error eliminated? Replace ignition module. Error eliminated? Replace control board. Communication fault between I/O and ignition module (top)(OTH_ID26) Description There is a communication fault between the control board and ignition module for the upper burner.
  • Page 115 Fault messages & troubleshooting Troubleshooting Replace CAN bus cable between control board, connector X3 and ignition module. Error eliminated? Replace ignition module. Error eliminated? Replace control board. Service-instructions...
  • Page 116 Fault messages & troubleshooting Gas error (GAS_ID12) Description The error message appears sporadically or continuously. The device is no longer ready for operation. Troubleshooting Replace ignition module. Ensure that the plug on the ignition module is undamaged. Flame fault while running (GAS_ID13) Description The error message appears sporadically or continuously.
  • Page 117 Fault messages & troubleshooting Gas solenoid valve circuit fault (bottom) (OTH_ID15) Description There is a fault in the lower gas solenoid valve. Only applies to free- standing appliances. Troubleshooting Replace the gas solenoid valve. Make sure you have the right spare part.
  • Page 118 Fault messages & troubleshooting 13.8 Testing the gas components Checking the electrodes 3 µA 24-28V, ~1,4A 1-6 Ohm Neutral/Line F1 3,15A 110V 110V a Ignition module A10 / A20 c Ionization electrode (flame monitoring) B100 / B200 b Transformer T10 / T20 d Glow electrode F10 / F20 Glow electrode Preparations •...
  • Page 119 Fault messages & troubleshooting Check supply voltage at the transformer. No voltage present = Check neutral conductor. Replace transformer. Voltage present = Replace ignition module. Ionization electrode Preparations • On the Service menu, select the Gas CO calibration and start. Only begin troubleshooting when Gas request lights up green.
  • Page 120 Fault messages & troubleshooting Measure the gas pressure. When the gas fan starts up and the gas solenoid valve is not yet energized, a vacuum of approx. -3 mbar must be measured. If the vacuum is less, there is a leak on the heat exchanger in the region between the solenoid valve and heat exchanger.
  • Page 121 Wiring diagram 14 Wiring diagram Service-instructions...
  • Page 122 N1 /3.1 | -T2 PE /3.1 | -G10:X1:2 /4.2 | -A1:X10:1 only 20.X /4.7 | -B13:3 /3.1 | -A10:X1:5 /4.5 | -K40:11 /3.5 | -A20:X1:5 -T10 -T20 /4.3 -M10 -M20 N /4.0 | -Q1:A2 Fan-Motor Fan-Motor oberer Motor unterer Motor upper Motor lower Motor N PE...
  • Page 123 /2.8 | -Q1:5 /2.8 | -X1:PE only 20.X STEUERPLATINE STEUERPLATINE CONTROL PCB CONTROL PCB 1 2 3 4 5 6 1 2 3 4 5 6 -A10 -A20 3 4 5 6 3 4 5 6 MicroCom MicroCom Zündelektronik Zündelektronik Ignition box Ignition box 2 4 6 12 15...
  • Page 124 only 20.X -K30 -K20 STEUERPLATINE CONTROL PCB -K31 -K21 -B14 Druck Pressure 10,7V K17 K3K4K5K6K7 K13 K14 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 6 7 3 4 5 1 2 3 4 Option Grease Collecton /2.3 | -F4:2 -B13...
  • Page 125 24VDC STEUERPLATINE CONTROL PCB CAN BUS 1 2 3 4 5 1 2 3 4 5 6 7 1 2 3 4 only Gold -B20 Speaker -B15 24VDC Audio Tür -X23 Door CAN BUS GOLD DISPLAY -B20 Speaker 1 2 3 4 5 6 7 8 9 101112 CAN BUS Audio 24VDC...
  • Page 126 Datum Name Benennung Class CC hinzu 24.11.22 Gez. 23.04.21 WOY WIRING FPG/FGG 1NPE 60HZ 120V div. Änder. 22.03.22 Gepr. Zeichnungsnummer Maßst. Seite/n 10014439-0PS06WC G40 hinzu 20.05.21 Frei. Änderung Datum Name Norm: Ers. f.: Ers. d.: DIN 81346...
  • Page 128 Henny Penny Corporation P.O.Box 60 Eaton,OH 45320 Phone +1 937 456-8400 Fax +1 937 456-8402 *FM08-998A* Toll free in USA Phone +1 937 417-8417 Henny Penny Corp., Eaton, Ohio 45320, Revised 2/22/2024 Fax +1 937 417-8434 www.hennypenny.com...

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