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3/12/24, 9:45 AM
Results Series BXE216 Elliptical: How do I clear the "Please Stride" error
message?
Follow this troubleshooting guide to help resolve a "Please Stride" error message on the console of your Results Series BXE216
Elliptical.
Some common complaints may include:
Error code displayed
Please Stride message
Stride error code
Follow these steps to troubleshoot the issue
Tools you may need:
Phillips head screwdriver
Flathead screwdriver
(2) 6mm hex/Allen wrenches or the wrench from the
hardware card included with your machine
Magnet
Voltmeter
Crank puller (if removing crank arms for troubleshooting)
1.
Inspect the cables at the console. Start by removing the shroud on the rear side of the console (reference 1). Use the
6mm Allen wrench to remove the 3 bolts connecting the console to the mast and lift the console/handlebars up to
expose the cables (reference 2). Disconnect and inspect the cables and connections coming from the console and the
frame for damage, such as crimps, cuts, or bent pins.
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Results Series BXE216 Elliptical: How do I clear the "Please Stride" error message?
(Reference 1)
ID: 12718.1
1/5
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Summary of Contents for Bowflex Results Series
- Page 1 Results Series BXE216 Elliptical: How do I clear the "Please Stride" error message? ID: 12718.1 Follow this troubleshooting guide to help resolve a "Please Stride" error message on the console of your Results Series BXE216 Elliptical. Some common complaints may include:...
- Page 2 3/12/24, 9:45 AM Results Series BXE216 Elliptical: How do I clear the "Please Stride" error message? The shroud (pictured mid-image) does not require any tools to remove. Pop it out of place to begin the console removal process. (Reference 2) The bolts circled in red need to be removed to access the cables between the console and the console mast.
- Page 3 3/12/24, 9:45 AM Results Series BXE216 Elliptical: How do I clear the "Please Stride" error message? If the issue persists, remove the console mast to inspect the cable inside. Working backward, refer to steps 10 through 3 in the assembly manual. You will need a Phillips head screwdriver and a 6mm Allen wrench to complete the steps.
- Page 4 A Customer Care Agent will be able to assess your current warranty eligibility and provide you with your options. Please note that if you did not purchase your machine directly from BowFlex, Schwinn, or Nautilus, we will need a copy of your purchase receipt in order to register your machine for warranty.
- Page 5 3/12/24, 9:45 AM Results Series BXE216 Elliptical: How do I clear the "Please Stride" error message? Speed Sensor 8010698 3 Contact Tech Team / Advanced Troubleshooting If the issue was not resolved in the steps listed, contact the Tech Team or send an Advanced Troubleshooting case.
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