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3/12/24, 9:43 AM
Results Series BXE216 Elliptical: Why isn't the incline changing when
adjusted?
Follow this troubleshooting guide to help resolve incline issues with your Results Series BXE216 Elliptical.
Some common complaints may include:
Buttons not working
Can't adjust incline
Incline not adjusting properly
Follow these steps to troubleshoot the issue
Tools you may need:
Phillips head screwdriver
Flathead screwdriver
6mm hex/Allen wrench, or the wrench from the hardware
card included with your machine
1.
Flip the power switch on your elliptical off. After a few seconds, flip it back on. Once the console displays the welcome
screen, test the Quick Incline buttons on the left side of the console (reference 1). Please note that adjusting the
incline has no effect on CAL/MIN or Distance calculations. If you are looking to increase how fast the distance accrues
or increase your CAL/MIN reading, increase the resistance [12731.A].
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Results Series BXE216 Elliptical: Why isn't the incline changing when adjusted?
Adjust the incline using the quick incline buttons on the left side, circled in red.
(Reference 1)
ID: 12731.1
1/5
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Summary of Contents for Bowflex Results Series
- Page 1 Results Series BXE216 Elliptical: Why isn't the incline changing when adjusted? Results Series BXE216 Elliptical: Why isn't the incline changing when adjusted? ID: 12731.1 Follow this troubleshooting guide to help resolve incline issues with your Results Series BXE216 Elliptical. Some common complaints may include: Buttons not working Can't adjust incline...
- Page 2 3/12/24, 9:43 AM Results Series BXE216 Elliptical: Why isn't the incline changing when adjusted? If the incline responds when adjusted using the quick incline buttons, listen for any rubbing or "popping" noises made by the incline motor while it is adjusting. If rubbing or "popping" noises are heard, continue troubleshooting in the "Rubbing Noises"...
- Page 3 3/12/24, 9:43 AM Results Series BXE216 Elliptical: Why isn't the incline changing when adjusted? Remove the bolts circled in red to remove the console mast and inspect the cables inside. If the issue persists, check the connections to the motor control board (MCB). Use a flathead screwdriver to remove the crank cover on the right side.
- Page 4 A Customer Care Agent will be able to assess your current warranty eligibility and provide you with your options. Please note that if you did not purchase your machine directly from BowFlex, Schwinn, or Nautilus, we will need a copy of your purchase receipt in order to register your machine for warranty.
- Page 5 3/12/24, 9:43 AM Results Series BXE216 Elliptical: Why isn't the incline changing when adjusted? Part Description Part SKU 5-Pin Mast Cable 8009817 12-Pin Mast Cable 8009816 Console 8010046 Incline Motor 8003582 8006269 3 Contact Tech Team / Advanced Troubleshooting If the issue was not resolved in the steps listed, contact the Tech Team or send an Advanced Troubleshooting case.
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