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Bowflex Results Series Troubleshooting Manual
Bowflex Results Series Troubleshooting Manual

Bowflex Results Series Troubleshooting Manual

The resistance is not changing when adjusted

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3/12/24, 9:44 AM
Results Series BXE216 Elliptical:  Why is the resistance not changing when
adjusted?
Follow this troubleshooting guide to help resolve resistance issues on your Results Series BXE216 Elliptical.
Some common complaints may include:
Console does not power on
No power to elliptical
Machine won't turn on
Display is dark
Console doesn't light up
 
Follow these steps to troubleshoot the issue
 
Tools you may need:
Phillips head screwdriver
Flathead screwdriver
(2) 6mm hex/Allen wrenches or the wrench from the
hardware card included with your machine
Voltmeter
1.
Inspect the cables at the console. Unplug your machine from power. Start by removing the shroud on the back side of
the console (reference 1). Use the 6mm Allen wrench to remove the 3 bolts connecting the console to the mast and
lift the console/handlebars up to expose the cables (reference 2). Disconnect and inspect the cables and connections
coming from the console and the frame for damage, such as crimps, cuts, or bent pins. If the cables are undamaged,
plug them back in, ensuring they are oriented in the correct direction, and retest your machine [12725.A]. If the
console or the cable coming from the console is damaged,
frame is damaged,
about:blank
Results Series BXE216 Elliptical:  Why is the resistance not changing when adjusted?
order a Mast
Cable [12725.C].
order a
Console [12725.B]. If the cable coming from the
(Reference 1)
ID: 12725.1
1/6

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Summary of Contents for Bowflex Results Series

  • Page 1 Results Series BXE216 Elliptical:  Why is the resistance not changing when adjusted? ID: 12725.1 Follow this troubleshooting guide to help resolve resistance issues on your Results Series BXE216 Elliptical. Some common complaints may include: Console does not power on No power to elliptical...
  • Page 2 3/12/24, 9:44 AM Results Series BXE216 Elliptical:  Why is the resistance not changing when adjusted? The shroud (pictured on the left) does not require any tools to remove. Pop it out of place to begin the console removal process. (Reference 2) The bolts circled in red need to be removed to access the cables between the console and the console mast.
  • Page 3 3/12/24, 9:44 AM Results Series BXE216 Elliptical:  Why is the resistance not changing when adjusted? Watch this video for help accessing the servo motor:  How to Replace the Servo Motor on a Bike or Elliptical. With the shrouds removed, press the START/ENTER button twice to begin a workout and adjust the resistance level using the Quick Resistance and/or increase/decrease buttons (reference 3).
  • Page 4 3/12/24, 9:44 AM Results Series BXE216 Elliptical:  Why is the resistance not changing when adjusted? The servo motor is circled in red. Watch the motor for movement as you adjust the resistance. If the servo motor responds appropriately to console commands, test the cable from the servo motor with a voltmete Measure the black and red wires - the black lead should go to the black wire and the red lead should go to the red wire.
  • Page 5 A Customer Care Agent will be able to assess your current warranty eligibility and provide you with your options. Please note that if you did not purchase your machine directly from BowFlex, Schwinn, or Nautilus, we will need a copy of your purchase receipt in order to register your machine for warranty.
  • Page 6 3/12/24, 9:44 AM Results Series BXE216 Elliptical:  Why is the resistance not changing when adjusted?   Part Description Part SKU Console 8010046 Eddy Brake Assembly 8013652 Mast Cable 8009816 Servo Motor 8012011 3 Contact Tech Team / Advanced Troubleshooting If the issue was not resolved in the steps listed, contact the Tech Team or send an Advanced Troubleshooting case.

This manual is also suitable for:

Bxe216Bfx bxe216100506