Bowflex VeloCore 16 Troubleshooting Manual

3/11/24, 1:49 PM
VeloCore 16 and 22: Why isn't my speed registering on my workout?
Follow this troubleshooting guide to help resolve speed issues with the VeloCore 16 and 22 bikes.
Some common complaints may include:
Speed doesn't register
Speed is inconsistent
Speed is displayed incorrectly
Burn Rate Targets in JRNY are maxed out and barely visible
Follow these steps to troubleshoot the issue
1.
Follow the instructions
2.
Once all applicable updates are installed, start a workout and test if the issue persists [FW.A].
Follow these steps to continue troubleshooting
Tools you may need:
Phillips head screwdriver
1.
Unplug your bike from power and check the cable connections at the back of the console. Remove the console mast
end cap and console rear cover (reference 1), then remove the 4 screws from the back of the console with a Phillips
head screwdriver (reference 2). Remove the console to expose the cable. Unplug each cable one at a time, inspecting
the cable and the connector for damage. Firmly reconnect the cables, ensuring they are oriented in the proper
direction, and test if the issue persists [13921.A]. If damage is present,
The console mast end cap (red) and console rear cover (yellow) easily pop off to expose the cables and console mounting screws.
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VeloCore 16 and 22:  Why isn't my speed registering on my workout?
in JRNY Basic App Troubleshooting to check for and install any available updates
VeloCore 22 shown. Your bike may vary.
order a Console Mast
(Reference 1)
ID: 13921.2
Cable [13921.B].
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